Topic: [RESOLVED] Adam B. Dada/7bucktees.com (Read 1842 times)

appreciate that.  i'm not happy it took that long, either, but the longer i am in this particular industry, the more i see all of the places where things can and do go wrong.

again, the reason i stick my name on businesses i am a part of is specifically to put my reputation on the line.  i regret putting my name on all of the various bitcoin businesses i've been a part of (i'm an anarchist, but i've learned in the past 2 years that most of us are scammers), but i will continue to promote bitcoin and get beyond these messes, although i am now no longer a privacy advocate and don't work with anonymous vendors, lol.

i also will never, ever, ever invest in businesses where the other partners/owners do not put their names on the line as well.  lessons: learned.

Hi Adam-

Thank you for processing the refund. I consider this matter resolved, and will mark my original post as such. I'm not happy that it took this much time and effort to make it happen, but I at least no longer feel cheated.

alright, here's the update.

1. i found two tickets from you on the 7bucktees site help desk under the coinsmiths category.  i swear that i did not get there.  this was 100% my fault, i had set up notifications incorrectly.  that has been corrected.  i was wrong, i can't seem to fix notifications for that category, so i am passing it off to my web developer.  but it will be corrected.

2. i made a paypal "friends and family" transfer of $14 to your paypal account, as mentioned in your help desk ticket.

3. i would offer to have your item produced, but i repossessed that laser machine from coinsmiths with one of the other partners, and then him and i split paths just this week, so i have no laser machine and doubt i will purchase one until spring.  i will inquire with others if i can have the item made elsewhere and shipped to you.

4. i'll issue i have issued you a $14 store credit to 7bucktees.  you are welcome to use it, dispose of it, give it away. 

sorry for the runaround.  it's not my way, and it won't become my way.  i just need something better for tracking problems, and the current methods aren't it.  that's why i am starting to at least give out my (google voice) phone number to new customers, and i am hopeful that i can at least be "in the know" when problems happen, which they will because the shop is 100% custom products.

chris, i logged into 7bucktees and i have no orders with your last name.  was it placed under a different last name?


nevermind, i re-read your post and see this is a coinsmiths order issue.  that's a totally separate business from 7bucktees.  i am invested in 5 print shops (and 2 more i'm investing in before 2015 in other states).  the equipment for coinsmiths was repossessed (by me, since I bought it) from the other "partners" recently and I moved it to 7bucktees to get them to either fulfill orders or to help with refunds.  i'm not sure why we dropped the ball here at all because i thought i set up a good help desk ticketing system.

unfortunately, while poking around the back end of my help desk plugin, i just noticed that the coinsmiths category on the site notifies...no one.   and there are 7 open tickets there, derp.

give me a few hours to see wtf i did wrong and i will come up with something positive as best as i can.  a refund, for sure (paypal is easier for me but if you want btc i can work to make it happen).  your order printed, for sure.  a store credit as well.

i really have faith in the process we have, i just have to learn from these mistakes so i can refine it better and better.  my teams this year have put 10,000 shirts on customers' bodies.  probably 5% of those are bitcoin purchases.  even so, when we have a 2% failure rate, that's 50-200 unhappy customers.  and that's where we fail, because i have no experience in customer relationships at this magnitude.

i am sorry, personally, and i want to fix this however i can.  not because you posted here, but because i'm serious about my drive to have a relationship with everyone i sell to, and not just be an anonymous internet vendor with a fancy domain name.

hey chris, i'm sorry for the lack of response.  no excuses.

7bucktees is just the tiniest sliver of what i do.  it isn't even a profitable venture for me, just something i've done to help friends get work, or to train out of work people in some new skills.

i'm nowhere close to the shop but i can be later today.  do you have my cell #?  i've been passing it on to customers lately when orders are made, just so they can ping me if someone at the other end screws up.  if not, PM me here and i can pass it on to you and make right on this order.

for a small shop, we do a LOT of orders.  what's worse is that i do a lot of firings also (2 people this week alone due to incompetence).  there's a reason i put my name on my businesses, though -- someone, in the end, has to be accountable.  that person is me.

Yeah, I was hopeful that things were actually going to get taken care of at that point. In retrospect, there are a few red flags there; he was shifting blame onto others and seeking sympathy for his situation in order to placate me. Sometimes shit does happen, but if I'd looked into the other reports at the time I would've realized that he's either unable or unwilling to put in the work required to make his business run smoothly.

Whoah, they seemed kind of decent and sincere when they made those responses to you.

Unfortunate that they're going down this path.

EDIT: After I made this post, I did get a refund from Adam. See the other replies in the thread. I'm now marking this as resolved.

Adam B. Dada runs 7bucktees.com, and ran the now-defunct coinsmiths.com. On July 5th, 2014 I ordered a wooden "Bitcoin Accepted Here" sign from CoinSmiths. It was $10, plus $3.45 shipping, which I paid via Bitcoin. Not a huge amount of money, but I feel that this is still worth warning others about.

By July 29th (24 days later), my order hadn't even shipped. The "from" address on my email receipt was [email protected], so I responded to it:


The response was surprisingly prompt:


Me:


Adam:


Me:



Adam:



My ticket on 7bucktees:


Me to Adam via email:


Adam posts a comment on the ticket:


Adam via email again:


Me:


I don't know if he took that as a cue that I'm safe to ignore or what, but all of my communication attempts after this point have gone unanswered.

On September 17th (50 days after my conversation with Adam, 74 days since my original order), I posted a comment on the support ticket:


No response. On September 24th (7 days later, 81 days since the order), I try emailing Adam:


Still nothing. On September 30th (6 more days, total of 87 days), hoping to get the attention of the support staff, I open another ticket on 7bucktees:


I also sent an email to Adam directly:


No response to those either. It's October 10th as I'm writing this up, 10 days since my last communication attempt, and a grand total of 97 days since I ordered the sign. I have not received the product that I ordered and I have not received a refund. I have not gotten any response from Adam Dada or from anyone working for him since July.

It looks like this isn't just an isolated incident either:

• bitcointalk.com: Accusation against A.B. Dada/CoinSmiths/7buckTees
• reddit.com/r/bitcoin: Do not use 7bucktees.com. They accept bitcoins but are known to take peoples money and run.
• ripoffreport.com: 7 Buck Tees 7bucktees 7buck tees.com 7 Buck Tees by A.B. Dada BooshWorks, Inc Got ripped off by this company. Go somewhere else!! Chicago Illinios
• ripoffreport.com: 7 Buck Tees - Adam Dada - Booshworks Did not send ordered items. Did not reply to e-mail. Chicago Internet
• ripoffreport.com: Adam Dada, A B Dada, 7bucktees Did not send item I paid for even after 6 months of continuous requests Internet

According to the Reddit thread, some people apparently do receive their orders. I'm not sure if this is an intentional selective scam on Adam's part, if he's just incompetent, or if he's simply too lazy and indifferent to make sure that his customers receive the products that they pay for. In any case, beware of any business that he's involved with.