We almost never pay clients from our exchange accounts however our cold wallet was low and ironically I wanted to get this paid out ASAP so I sent it direct.
Anyways issue is resolved now but I would like some reassurance it won't happen again. Really bad timing of needing the funds, and high volatility, and bitfloors bitcoind sitting on the tx for 4 hours.
I do apologize for the delay. As stated earlier it was not intentional and was a transient issue with our bitcoind and this transaction. It was not relaying it to the network in a timely manner. The issue has been resolved.
We focus on processing withdrawal requests as soon as we get them (they are your funds after all), but if a request is stuck we make every effort to investigate and resolve the situation.