this issue is resolved
Topic: [RESOLVED] Bitinstant support turnaround time? (Read 1049 times)
charlie, thanks but i guess someone else t the company got around to my problem earlier today
this issue is resolved
this issue is resolved
Hey,
No worries, send me your Order ID
Thanks
Charlie
No worries, send me your Order ID
Thanks
Charlie
Hi all, I made a typo in my bit-instant transaction when entering my paypal email. I know the payment didn't go through because the email i accidently typed was unregistered on paypal/not in use anywhere. Anyway I contacted bitinstant support to ask them to cancel the pending transaction and resend the money to the correct email. Initially i heard back in under a minute. Seth contacted me right away to ask for more details...however once i sent the information things went silent. Now i know i'm being anxious and it's only been about an hour and a half, but i was hoping that someone could just inform me what the regular turnaround time for bitinstant support tickets is.
Thanks.
I would also like to reiterate that this was MY mistake, not bitinstant's and I appreciate them working with me to resolve it.
Thanks.
I would also like to reiterate that this was MY mistake, not bitinstant's and I appreciate them working with me to resolve it.
You might want to try posting in the Official BitInstant Support Thread:
https://bitcointalk.org/index.php?topic=128314.860
You're likely to get a faster response that way.
They are most active in that thread between 9am and 5pm Eastern U.S. Timezone, so you may not get a response until tomorrow morning.
Hi all, I made a typo in my bit-instant transaction when entering my paypal email. I know the payment didn't go through because the email i accidently typed was unregistered on paypal/not in use anywhere. Anyway I contacted bitinstant support to ask them to cancel the pending transaction and resend the money to the correct email. Initially i heard back in under a minute. Seth contacted me right away to ask for more details...however once i sent the information things went silent. Now i know i'm being anxious and it's only been about an hour and a half, but i was hoping that someone could just inform me what the regular turnaround time for bitinstant support tickets is.
Thanks.
I would also like to reiterate that this was MY mistake, not bitinstant's and I appreciate them working with me to resolve it.
Thanks.
I would also like to reiterate that this was MY mistake, not bitinstant's and I appreciate them working with me to resolve it.
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