Update:
Wire received today in the proper amount. I do give credit for owners of CryptoXChange for accepting responsibility and resolving the issue. My understanding is they had some of the staff out of town (something as a small biz owner I can understand) and they had a new employee who made mistakes on the wire resulting in it being returned. The bank account is a business account which may have led to the error.
I would point out that prompt communication and response to trouble tickets could have resolved this without the need to post it publicly and with less stress on my part.
Topic: [Resolved] CryptoXChange. No wire in two weeks. (Read 1924 times)
I received a wire confirmation from CryptoXChange today. It should post within 4 days I will update and close the thread once it does.
They scam you as me!
Read my topic https://bitcointalksearch.org/topic/scam-report-against-cryptoxchange-100k-usd-85977
Read my topic https://bitcointalksearch.org/topic/scam-report-against-cryptoxchange-100k-usd-85977
Thank you Sir, again sorry for the inconvenience!
Regards
Crypto X Change
Regards
Crypto X Change
DeathandTaxes,
Your wire will be resolved tomorrow, I appologise we have had our main accounts person away and some communication issues between people internally which has caused this, the wire sent out had been returned due to an input error with details when another staff member did it.
Everything will be back to normal as of tomorrow 27/08/2012 - Australian Business Time. Everyone will be back to work as normal.
Your wire will be processed again and we will email you the receipt, again we are sorry for the inconvenience!
Regards
Cryptoxchange
Your wire will be resolved tomorrow, I appologise we have had our main accounts person away and some communication issues between people internally which has caused this, the wire sent out had been returned due to an input error with details when another staff member did it.
Everything will be back to normal as of tomorrow 27/08/2012 - Australian Business Time. Everyone will be back to work as normal.
Your wire will be processed again and we will email you the receipt, again we are sorry for the inconvenience!
Regards
Cryptoxchange
Glad to hear it will be resolved. I will be looking for a receipt Monday.
DeathandTaxes,
Your wire will be resolved tomorrow, I appologise we have had our main accounts person away and some communication issues between people internally which has caused this, the wire sent out had been returned due to an input error with details when another staff member did it.
Everything will be back to normal as of tomorrow 27/08/2012 - Australian Business Time. Everyone will be back to work as normal.
Your wire will be processed again and we will email you the receipt, again we are sorry for the inconvenience!
Regards
Cryptoxchange
Your wire will be resolved tomorrow, I appologise we have had our main accounts person away and some communication issues between people internally which has caused this, the wire sent out had been returned due to an input error with details when another staff member did it.
Everything will be back to normal as of tomorrow 27/08/2012 - Australian Business Time. Everyone will be back to work as normal.
Your wire will be processed again and we will email you the receipt, again we are sorry for the inconvenience!
Regards
Cryptoxchange
Crossposted from newbie section:
I wanted to point out that they do have a contact page with addresses, and their whois information seems legit.
Pehaps a good old fashioned phone call is in order.
Registrant:
Kenseycol PTY LTD
PO BOX 8370
Orange, New South Wales 2800
Australia
Registered through: GoDaddy.com, LLC (http://www.godaddy.com)
Domain Name: CRYPTOXCHANGE.COM
Created on: 03-Jun-11
Expires on: 03-Jun-17
Last Updated on: 24-Jan-12
Administrative Contact:
Armitt, C [email protected]
Kenseycol PTY LTD
PO BOX 8370
Orange, New South Wales 2800
Australia
+61.0280050602 Fax -- +1.6466664365
Technical Contact:
Armitt, C [email protected]
Kenseycol PTY LTD
PO BOX 8370
Orange, New South Wales 2800
Australia
+61.0280050602 Fax -- +1.6466664365
Quote
They have no other method of contacting them.
I wanted to point out that they do have a contact page with addresses, and their whois information seems legit.
Pehaps a good old fashioned phone call is in order.
Registrant:
Kenseycol PTY LTD
PO BOX 8370
Orange, New South Wales 2800
Australia
Registered through: GoDaddy.com, LLC (http://www.godaddy.com)
Domain Name: CRYPTOXCHANGE.COM
Created on: 03-Jun-11
Expires on: 03-Jun-17
Last Updated on: 24-Jan-12
Administrative Contact:
Armitt, C [email protected]
Kenseycol PTY LTD
PO BOX 8370
Orange, New South Wales 2800
Australia
+61.0280050602 Fax -- +1.6466664365
Technical Contact:
Armitt, C [email protected]
Kenseycol PTY LTD
PO BOX 8370
Orange, New South Wales 2800
Australia
+61.0280050602 Fax -- +1.6466664365
I put in a request to withdraw $9,320 USD on Aug 13th. I was not advised on any excess delays. I actually had been waiting longer than Aug 13th because the week prior CryptoXChange delayed all their wires and since I had a wire pending I didn't see the value in having another one pending (the prior wire was finally processed 6 days late). I have been doing business with CryptoXChange for four months now and despite their website being horrible and customer support very slow they were a useful source of liquidity. This is not the first bank wire, I have withdrawn in excess of $70 to this account in past transactions.
My request was made on 13th. They made no notification it would be delayed or that it had been processed.
On the 17th I requested a status update. I got this response:
Hi [Redacted],
This will be processed on Monday. I will update you as soon as we process it.
Thanks for your support and patience !!!
August 17, 2012 09:17 pm
That was the last contact I have had with CryptoXChange.
I have made numerous email and support ticket requests.
No response in over a week on a $9,320 bank wire delayed almost two weeks.
I will be filing a Police report with the Australian police on Monday. I just didn't want anyone else to deposit funds without knowing.
On edit:
Issue resolved. While I still feel the delay and lack of communication was unacceptable the wire did arrived and in the proper amount.
I give credit to CryptoXChange for accepting responsibility and resolving the issue. I should point out the bank account is a company bank account and the had a new employee processing wires who sent it under the wrong name.
My request was made on 13th. They made no notification it would be delayed or that it had been processed.
On the 17th I requested a status update. I got this response:
Quote
Hi [Redacted],
This will be processed on Monday. I will update you as soon as we process it.
Thanks for your support and patience !!!
August 17, 2012 09:17 pm
That was the last contact I have had with CryptoXChange.
I have made numerous email and support ticket requests.
No response in over a week on a $9,320 bank wire delayed almost two weeks.
On edit:
Issue resolved. While I still feel the delay and lack of communication was unacceptable the wire did arrived and in the proper amount.
I give credit to CryptoXChange for accepting responsibility and resolving the issue. I should point out the bank account is a company bank account and the had a new employee processing wires who sent it under the wrong name.
Jump to: