Topic: [RESOLVED] Is it possible for duelbit.com to retrieve my wrong deposit ? (Read 398 times)

I'm glad you were able to recover your funds. This gesture of goodwill shows why they are a very reputable casino. $2.4k is a substantial amount of money for the average person so it's very considerate of them to fix your error despite not having an obligation to do so. Hhampuz also deserves credit for coming to your aid. This was a very valuable lesson to learn about always being careful when sending funds and always keep in mind that transactions are irreversible when confirmed on the blockchain.

First of all, Congratulations to successfully recovering your lost funds. This is expected since Duelbits is reputable here and we have strong connection to the management since manager Hhampuz has a regular connection with them through their long running signature campaign here.

Please lock this thread before you leave to avoid being spam by other user that doesn’t read updates. Congrats again.

I am really happy for you as you get your amount back. I know how it feels that your money is stuck somewhere for such a long time.

Also, it is good news that campaign managers have good relationships with the gambling sites for which they manage their signatures campaigns and with the help of them, the case get resolved. 

Hi all,

After waiting around 2 months without any updates, I contacted Hhampuz in this forum. He helped me a lot, he talked with his guys at duelbits and came to the conclusion that they can retrieve the funds at some point in the future so they have credited me with the lost amount. I received it today and I withdrew it successfully, and they don't charge me any fees. Below is the proof they credited the lost amount which is $2418.9 to my duelbits account.
https://www.talkimg.com/images/2023/10/09/RH0RP.png

This is really awesome news and it's like a dream for me. I waited for a long time but it's really worth it. I can't expect more than this.

Through my case, I knew that I made a right choice when I chose duelbits to gamble. IMO, duelbits is really one of the best gambling sites. They might be late to resolve some customer problems, but they will really do it at some point. I know that the support agents don't have much power to process my case, they just can forward the request for other teams to decide. In my opinion, they did what the best they can do. In order to speed up similar cases like me, the right move is to contact the right person (duelbits representative). In my case, Hhampuz helped me a lot. After receiving the lost amount, I told him give me his coin address so that I can send him an amount equivalent to 10% of the lost amount, I really want to do that to thank him. But he denied and told me that I don't owe him anything. Such a good marketing campaign manager.

Once more time, thanks all your comments in this thread. All your comments really help me a lot and give me hope to wait for 2 months. Such a good community.

Casinos have policies too, and since they mentioned any wrong deposit will end as a permanent loss on the deposit page itself then duelbits can't be blamed for this.

About Roobet they took this and treated it in another way but can't expect the same even from them again because they made it clear in that chat itself. But OP you can only hope you may recover funds if Duelbits wants too but there is nothing beyond that.

If that's the case then it's an expensive lesson, never make deposits in a hurry, and make sure the destination address, network, and whatever as many times as you can until you are sure that there is no mistake.

Unfortunately Op has been waiting a long time in for the issue but no update whatsoever, actually if that is the Duelbits domept address it should be a glitch this is understandable and the team can look into it as this is not small money either as it is enough to live on for a few weeks, but I don't want to badmouthing casinos because every casino has rules and requirements that I don't understand yet.

I'm not a Duelbits user but if they solve the case it will be greatly appreciated by the community, unless it's the user's problem or the OP is withdrawing money from Duelbits to the wrong wallet I think it's ok because the OP's mistake didn't check properly and this can be used by the OP to cheat the casino too, but while the problem is that the Duelbits wallet address is on the OP's account too so I think it can be understood and solved if the Duelbits team seriously checks it out.

They will feel intimated if you annoy them with messages every other day when there are a lot of issues coming in their support so it is just right that you don't message them every day once a week is good enough so the support will remember your case.

So much depends on how you configure your request, It should not be demanding or you feel that you are depressed because of the issue pressuring them to take action immediately, make your request light and sincere.

I believe that Duelbits will show compassion and goodwill and send you back your funds or credit your account, it will be in their favor if they resolve it, because the confidence of the gambling community will go to Duelbits for their goodwill.

^ See?
Look at Roobet, this is how casinos treat their customer when it comes to trouble, we know it is your mistake but a casino should help you when it comes to this trouble if they value their customers. I appreciate the kind of attitude of the casino that showed above about roobet and which is how we test duelbits team resolving their customer problem. Let us see how they will handle this matter and if they will help OP.

Thank you so much for sharing about your case. From your screenshot, I see that you just got this problem recently and it is completely similar to my case. It's really helpful for me, it gives me a hope and a reason to continue with my case.

Thanks for your info, I tried sending a private message to @Duelbits and @Duelbits_Marketing but they disabled receiving message from newbie, so I can't send the message to them. Instead, I posted a message in https://bitcointalksearch.org/topic/m.62802977 . It seems that they are offline since 02 Aug, so I must wait.

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Thanks everyone for sharing ideas about my case. I read all your posts and I understand that the casino is possible to recover my fund, but they're willing to do that or not depends on their policy. Technically, I think that they have private key of TRX wallet and with private key, you can totally control and can send the asset in the wallet to another address. I think that they're willing to recover my fund. If not, then why they make me wait. It will be easier and quick if they just say that they can't help me in this case. That's my logical thought or it can be a hope I give myself to continue.

You know, I can send Duelbits support a message everyday to remind them about my case and inform that I'm still alive and waiting for their judgment (I'm feel really like I'm in jail due to my stupid mistake and waiting for the judgment from the court, lol). But I think it's not a good way for my case, I don't want to make them feel annoyed and stop conversation with me forever. So I only do that once a week or once every other week. And during this long waiting periods, I feel better when I read all your comments.

So it wasnt really that possible to make out some recovery if ever a certain depositor do sent out on other blockchain into a certain deposit address. I was that totally shocked that Roobet do still

consider on giving back on what that user had sent out despite of his mistake because as a standard on which there's no way that you could really be able get those funds back since it was
really that you own negligence on why you have done such thing. Good thing that they did really make out some giveback at least and really shows generosity. I agree that if Roobet could
be able to do so then why not Duelbits but of course it would really be depending on the amount because if we do talk $2k on this one or in talks then i doubt that Duelbits would be giving it back.

It would be good though if we do see some issue resolved in regarding on this but always bare in mind that in next time you should really be that careful on reading up instructions
so that you would really be able to avoid such problems which is really that pain in the ass on the time that would be experiencing such issue.

I am not seeing any different things we are saying here, at the end we still fall back at same place.
The thing is if the entire system support trc20usdt op's fund could have displayed in there (which is still lost, since not listed in there system), between how do you know they can easily sent it back to op knowing too well most of the casino finds it harder to refund or attend to such issues. Again whenever you read their ToS you would understand whenever you are making a transfer you need to be very mindful and careful before hitting the button send.

Well I wouldn't want to go further talking about this anymore rather we should look for a way for op to get back his funds, alternatively I suggest op should also reach out to @Hhampuz he might be of help maybe with his influence as a campaign manager they give him a listening ear to restore back op's fund that was lost.

You are wrong and I believe this to be born out of misconception of ops explanation of his situation.

First, let me point out to you that, if duelbits supports trc-usdt deposits on their site, op will not have this challenge in the first place since he actually deposited usdt over the trc network..

Secondly, op deposited usdt to his trx wallet, which is normal on a normal circumstances, but the only problem is that, duelbits does not support usdt deposits over trc network, but then, this money is still very easy for them to retrieve since trx wallet address and private key op sent usdt to , is the same as the trx wallet made available to him by the casino, this simply means that , the casino do have access to the usdt stored in the trx wallet since it's a wallet they own and have control over ..

Retrieving the usdt is a matter of them deciding to do it and it won't take them more than 15 minutes to do, and also, it's about them making out time to carry out the operation since as a business that is online 24/7, I expect them to always be busy with several other issues patterning to smooth running of the platform.

You're most welcome! I also believe that if Roobet can do something like that then why Duelbits can't. I'm  very sure that once the Duelbits team see the generosity of Roobet then they will also provide help to the OP because the situation is mostly similar. If Roobet can solve such situations within minutes then why can't Duelbits?

Honestly, I believe that Duelbits has made its name in top casinos that have signature campaigns on this forum and such a great casino will surely do something to help users like OP because if a Roobet can do that than Duelbits can also do that.

Thanks for sharing your screenshot. I will surely bookmark this as reference in case some casino show the same problem like OP while other casino like Roobet can do this without any problem. This will give encouragement to OP for recovering his funds since Duelbits always solve cases that brought up by the forum.

@Duelbits @Duelbits_Marketing I hope that you will check this thread.

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@OP contact the Bitcointalk I mention above of Duelbits since they occasionally login and read PM in the forum aside from waiting to the support to solve your case.

Oh man sorry for the OP. This is a big toll lesson for everyone who is transacting in the crypto. This is not just limited to casino cashiers but anywhere we transact from small faucets to the big casino's like in OP's case, they will always mention the blockchain on which they should be sending the coins. In fact it is also mentioned on the exchangers.

If you are using the Binance then it should have been known to you already. I know sometimes we are ignorant due to a few factors but whenever it is crypto it shouldn't be this way. There is no one to blame on and highly doubt there is any type of recovery in this case.

Since this matter is in the hands of Duelbits no one can promise you the recovery, but here is some knowledge for future reference.

Recovering from a wallet that supports BSC and Ethereum

Yes, I'm going to share the screenshot below this post. After getting the screenshot I found that the case was solved within 15 minutes, and I was truly amazed by their generosity. Although, I'm a type of person who doesn't really share screenshots due to privacy concerns but I'm going to be sharing the screenshot this time because I believe that it will be helpful for @OP and it may help to solve out his issue faster. I must say that the amount which I deposited was pretty low as compare to the @OP's deposit but still it's they generosity that they credited that into my balance. I believe that Duelbits is also a reputed casino and they'll surely help OP to add those funds into his account.

Here is the screenshot:

They will answer, that the fund is lost and cannot be recovered.

That mean, the fund should stay on there (cannot be moved). If the platform say that, moving the fund that's clear indication the fund can be recovery and the customer who owned the money (can opened) a thread case. They moved/recovery the fund while they say to us the fund cannot be moved.

I actually waiting (CHIPS) casino do these, they move my money 290$ from the address wrong network I sent. If they moved it, I will opened a thread case. Any fund lose & respond to the user cannot be recovery:
- The fund should be cannot moved
- The fund should be cannot be recovery by platform

Stay forever on there.

Can you provide screenshot of your conversation with the support to backup your story because issue like this typically won't solve quickly especially if they didsupport at all the blockchain network that you sent in just like the case of OP which he sent TRC20 tokens to an ERC20 dedicated wallet.

Solving a 10-30minutes for delicate issue like this is surely amazing if you can backup it up with proof. This will help OP to make his case better since other Casino can do this quickly while Duelbits can't.

I have gone through most of the posts of this thread and also read most of your replies and I must say that the amount is really of good value to many people. I don't know that $2418 means a lot for you but for someone like me that value is really a lot. I have had done a similar mistake when I transferred my funds to Roobet a few months ago and I selected the wrong network during transaction. I thought that my funds are gone because it was my own mistake that I selected the network which had lower fees as compared to the one that Roobet accepts.

I contacted their customer support team and told them about the issue. After a conversation of 10-30 minutes they just added the balance to my account and warned me that if in future anything like that happens then why won't be responsible for the losses. The amount that I deposited was very low in value as compared to yours and that's why I recommend you to continue your conversation with their customer support team and I'm quite sure that they may find a solution for you. Otherwise, it will be a lesson for you and all of us that during depositing selecting of wrong network can cause huge issues.

Fund can only be retrieved if they support trc-usdt in their site, or lemme say if they support that network your fund wouldn't have lost maybe it would have deposited now. Naturally your chances of retrieving your funds are very slim since they do warn against wrong deposit. However, I never deposited fund over there or having to come use that betting site but you must be aware of the risk associated when your funds are mistakenly deposited to wrong chain or network. So I can't say with all assurance that your funds would be restored or not but less hope something positive comes out from them, otherwise I will suggest you should moved on as your fund are already lost.

I'm sorry to hear that. So this case depends on the casino policies. Hope you already get over it





Thanks for your sympathy. I posted a message in Duelbits's thread https://bitcointalksearch.org/topic/m.62802977.
As I indicated in the conversation with their support (in #1), I'm willing to do something to speed up the process, so they can charge me. I will wait and update this post as soon as I have the official answer from Duelbits support.

Yes it should be possible since ultimately they are the owners of the address

But it depends if they are willing to do this, it will someone un the highest position who has the means and the access required to send those coins to you,

I did a similar mistake when i deposited on the wrong chain on stake's address , they refunded me in 1 hour but they charged like 5 or 10% (i dont remember)

Maybe u can offer some retrieval fee to duelbits if they are willing to help you, this is a significant amount and i hope they do it

^ So what will happen to the fund that was accidentally sent to their address which we know they have control of? Confiscate without returning to the right owner? So where are their customer-friendly policies?
Yeah, I know they are not obliged but I think to show being customer friendly they should help the OP since it was accidentally sent. At least giving him a time frame for recovering the fund would give hope that it will recover sooner or later.
I don't think a casino always finds a loophole in a scam when there are cases like this.

Since the address is valid, Duelbits should have received it. So, there is a possibility that you can still recover it, but it will greatly depend on them. I think you did not double-check your inputs before confirming the transaction; if you do, though, it was not 'comprehensive.' We all know that this happened because of your negligence; it's good that you seem to be aware of it. Have you tried bringing this up on their thread here?

It's very sad reading your story involving this amount of asset. Although the duelbit team can decide to help you out at their will which I pray they should consider you but if otherwise then they are not at fault and will not be responsible for your loss. It's our sole responsibility to be careful when making any transaction both deposit and withdrawal. Disclaimer notice and warnings are there to prevent things like this from happening but human by nature is fallible and mistakes like this are bound to happen. Sorry for your loss once again.

Duelbit is one of the reputable platform here in the forum and I believe they'll want to maintain that reputation by serving the customers with utmost satisfaction to their ability. Since you have bring the issue to the attention of the public in the forum, let await the take of Duelbit team on the case and see how it will end.

Required a long process journey.

Since the person you are chatting with (Live-support) it's a common support assistance. That's mean they are handle most common issue/question for the casino, these case really require approval from a high person rank.
- Finance
- Wallet signature access approval by 2-3 people (depends on the wallet setup).

Not really easy at all, maybe try to negotiated with them to:
- Manually credited the balance to your account without neede to refund to your address
- Take some percenatge % fee due the mistake on you.

I doing these on CHIPS casino, but they're don't want to do it. It's sucks for me, but what I can do.

Great, thanks for sharing about your cases. It shed some lights. How much time did you wait until you get your coins back?

Thanks mate, I uploaded the image to talkimg. You can see it in #1

That's exactly what happened.
I just want to tell the full story to make it more clear: In the first time, I only have USDT in my Binance account. Normally, I deposit to Duelbits via USDT-BEP20 (Binance Smart Chain). I wagered more than 125k$ in Duelbits and most of the time, I only deposit via USDT-BEP20. But this time, Binance disabled USDT-BEP20 withdrawal due to maintenance, and I don't really want to withdraw via USDT-ERC20 because it costs more fee and I think it's nonsense. So that I converted $350 USDT to TRX in Binance because I only want to deposit $350 to Duelbits. After conversion, I immediately create a withdraw order to send to Duelbits. But I made a biggest mistake in this step, instead of choosing TRX, I chose USDT instead. Because I know that my TRX balance is equivalent to $350 so that I pressed "MAX" button, that's the reason why I sent $2418 USDT, a huge amount. Right after I press the "Submit" button on Binance account and the page reload, I realized that I made something very wrong. I immediately pressed the "Report" button on the withdrawal order and hope that it will stop sending the transaction, but it doesn't work.

My conversion order from USDT to TRX
https://www.talkimg.com/images/2023/09/07/mESQz.png

Withdrawal order
https://www.talkimg.com/images/2023/09/07/mEZf2.png
You can see that the timestamp is very close.

Actually, the warning message has just updated recently when they upgrade to Duelbits v2.0 (I think at around mid August). Below is the old UI, I took a screenshot right after I made a mistake
https://www.talkimg.com/images/2023/09/07/mEAW5.png
But that's not the point here. I don't blame them. I know that it's all my mistake, I know that I can lost my money if I send wrong asset. I just do whatever I can to fix my mistake as long as there is no official answer from Duelbits support.

All clear, there are warning notification about TRX address deposit fund available for TRX coins only not for USDT with TRC20 network, I think its fatal mistake from OP because Duelbit have warning based on above picture. I think have winning solution between OP or Duelbit teams about refunded if any possibility but OP need to pay refund service fees based on happening when sending in exchange wallet but we use difference network kinds and still not supported yet in exchange market.

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For every one before depositing fund in gambling platform account see their term of service, which one network allowed and supported for depositing because not all exchange will supported all network for depositing our fund.

You best bet os to reach out to them via either the support and lay your complaint to them,  I doubt if there is much they can do for you in this situation as you are always warned not to send to wrong coin to the receiving address as that will result into lost of your asset.

Anyway there is no harm in trying and I encourage you to reach them directly instead of creating a thread here in the forum,  although you may likely to get some advice from members who may have made the same or similar mistakes before.

There is a notice and a warning which is shown in this reply :


So I think it is not right to attach credibility and reputation here, since it is the user's fault that he sent the fund to the wrong address.  The most the Duelbits can do here is to consider the request but they are not obliged to do so.

I still hope that Duelbits gives consideration since the amount lost is not small. 

The good thing here is that you realize that this is your own mistake. So, whatever decision duelbit takes regarding this matter, no one can blame them especially that they made it clear on the deposit page that any coins sent to a wrong address will be lost.
That being said, I believe duelbit should help you (a loyal customer) recover your money. After all, you made the mistake while trying to deposit on their casino to play there. $2400+ is not a small amount and it's worth the risks associated with the recovery process.
I hope you will get a satisfying response from their customer support soon.

I once sent ltc to a btc address by mistake.
And guess what? The casino was able to get my coins back.
In your case getting access to usdt shouldn't be that hard, it all depends on the casino.
Good luck.

Looks like no chance of getting it back as per Strongkored's image given and I hope the customer service should be honest with you on that as well. I think moving on would be the best course of action here but it's really regrettable that your money was in the wrong hands already, chance they won't give it back to you of whoever owns that address. If they own that address good thing but chance here is very slim.

OP can get his funds back if Duelbits wants, the whole thing depends on Duelbits. Since the Op made a mistake here, he will have to wait until they give an update on this. Duelbits forum rep has been offline for a month, now when he comes online he can update this thread on the current situation. It is true that if the OP does not get these funds back, it will be a very expensive lesson for him so that he does not make such mistakes in the future. But I hope Duelbits will try their best to return the OP's funds.

This usually happens especially to new users of a casino. Since it isn't intended, it is best to reach out to their support which is actually active regarding this concern. It might be a mistake but I hope Op would learn from this to check the accepted network or currency first before depositing.
Not sure either if they could still recover it or could even refund it but you should inform the team regarding the problem so they can do something to solve this issue. Same thing happened to me before when I sent the wrong currency to another network and it took a long time before I got refunded which isn't a bad thing since the mistake was on my end. I hope we can learn from this as well.

The other problem is that the USDT that Duelbits is using is on Erc20 and not TRC20, i dont know if it can be recovered manually but i do have the same problem when sending up another chain as deposit on Binance on which they do ask out for some BUSD fee for that recovery service, so i had paid for that and successfully retrieved those funds which is really that good but i dont know if this one would really be applicable or could really be that possible on some certain conditions or situations.

If ever that Duelbits cant really be able to retrived it out then it would really be that an expensive lesson learned for OP which its
always been that recommendable that whenever you do tend to deposit thousands of $$$ then always double check out those warnings
because if they have stated that wrong deposits would be lost forever then there's nothing you can do.

I am not the OP but let me explain about the transaction. Op has taken the wallet which is of TRX. And deposited USDT to the wallet and it has not occurred any problem as it is a TRX wallet. The problem is that wallet is TRX and that's why it couldn't be deposited on the wallet. If team can add manually then it may work otherwise it is not possible.

Sorry I don't know details about Duelbit gambling platform, but how possibilities wit OP available sending USDT TRC from Binance to Duelbit account actually impossible sending using TRC network in Binance to wallet TRC USDT in duelbit. Its seems impossible for sending with address start first 0x as USDT ERC20 network.

But how possibility with OP can get Duelbit deposit address with USDT TRC network if there in duelbit gambling platform not support TRC, drastically difference address kinds between ERC20 and TRC because when wrong kinds of address can't sending fund. I don't understand yet about problem if wrong network usually in exchange platform we need to pay fees service and they will return back our fund.

Use https://www.talkimg.com/ to upload your images because the screenshot you provided shows error 404 when I click it. It's possible that the privacy of the image is not on public. Nevertheless, use the regular imagehost for the forum for convenience. I'm eager to see the reply of the support regarding your case. Duelbits is known as a very helpful casino in regards with issue against them.


Importing the private key is very easy. The only problem is the risk involved since they are importing a private key for all their assets which means it can jeopardize all the money included on that one particular key. This kind of retrieval needs extra caution and this makes them very hesitant to solve this case quickly.

Thanks all mate. Reading your answers make me feel that I'm doing right moves so far.

I considered a lot about which section should I post. I don't want to be offensive because I know that this is my own mistake. For purpose of this thread, I want to hear all your ideas about my case, about what should I do as well as make Duelbits representative notice about my case so that I can get an answer.

Actually, I don't really care about the solution. As long as the solution can help me to access my balance (they can send back, or just credit a different type of asset, or whatever), then it is the best solution. From conversations with Duelbits support (you can see in #1), I just understand that my case is under the situation which @Coin_trader said: "This case of yours will surely delayed or ignored by the support on the casino since they don’t have time for this". So they haven't talked about the solution.

Thanks for your idea, mate. I'm doing exactly as you said.

Actually, during 1 month, I just want an update from them if they are looking my case or not or if they can estimate a time frame when they can do that. I know that this is my own mistake, so I must take whatever result. I just don't want to feel that I will wait forever to have an answer.
I don't know if $2418 USDT is large for all you mate or not. It's a large amount for me, so as long as I don't have an official answer, I just don't give up. I just do whatever I think is the right move to help my own.

Duelbits doesn't support the network you have mentioned (you sent the fund) that's why the fund was not funded automatically. And I think they have to check it manually that's why you have to wait for the credit. You may try to contact (duelbits)  and you may get the first resolution.

Retrieving a wrong deposit typically depends on the policies and responsiveness of the platform Duelbits.
All you can do is continue to follow up with Duelbits support and wait for their response. They may be able or not to retrieve your deposit, as it depends on their internal processes and willingness to assist in such cases. Patience and persistence in your communication with their support team may be your best approach.

I think it is possible for Duelbits to retrieve your wrong deposit but it is not guaranteed. The success of retrieving a wrong deposit depends on the difficulty of retrieving it. It has been over 1 month since you contacted Duelbits support. For me this is a long time, but it is not necessarily a bad sign. It is possible that Duelbits is still working on retrieving your funds. However, if you do not hear back from them soon, you may want to contact them again and ask for an update.

It's the same thing, because both Duelbits and Binance are platforms that have high credibility and mistakes like this are common mistakes that people experience, how can it not be reversed by these big platforms, it's an easy task and it only takes a little permission from the finance team to open the wallet and send it back to @OP.

For @OP, what if you don't have to receive the balance you sent back? Wouldn't it be easier if the solution was to have the balance you credit using a different type of asset still be credited by Duelbits? I mean, you only need to provide concrete proof of your wrong deposit way and then Duelbits will still credit USD to your account.

You know that you sent quite a large amount; the only problem is that Duelbits doesn't seem to support TRC20-USDT, instead, I know that they support ERC20-USDT. It seems that the mistake is yours too. I wish it would have helped you a lot, but it just disappeared because of something so simple. Before I had the experience that I should send the usdt-bsc, what happened was the network. I didn't double check that it was a matic network, but the one I sent to the address still came in. I don't know how that happened. Maybe because the address of my usdt in bsc and matic networks is the same.

You are very right, it is indeed your own mistake, and I believe no body is above making mistake, even duelbits should understand this is they don't already..

And for me personally, I think what you should be talking about is for when they will be chanced to help you retrieve that funds, we understand that they are a big business and have a lot of customers to attend to on a daily, but aside this, practically, retrieve the funds shouldn't take them up to 5 minutes, most especially if they have the private key this the wallet handy, which I believe they should since it's your deposit wallet which is also a hot wallet they withdraw from when ever you make a deposit, play and loss games,

So just give them time to make out time to help with the recovery.

That's the right mindset in this situation Others would have posted it in the scam section, Like all the others here I wish you a favorable result in your issue, It is a costly mistake but who would want to send a huge amount on the wrong chain or address, since this is Duelbits I have no doubt that they will have compassion and will come out a fair decision.

I think it's better for you to lock this thread since they already responded and just open it once you get an update on your case.

It’s possible to recover this funds if Duelbits will do this out of their good heart since this is already out of there responsibility. Other reputable with same case manage to refund funds of user by charging minimal fee.

Creating this thread is the right move to put it publicly and see how Duelbits will react on this one since this is their chance to do a solid PR by helping you solve your case. This case of yours will surely delayed or ignored by the support on the casino since they don’t have time for this. Warning is clearly stated on the deposit address so just be patient and accept whatever Duelbits decision on your case.

Thanks all mate. I updated the conversation with Duelbits support so far in #1. They don't give me the time frame so I just wait. I will post a message in their official topic so they can get notice.

Honestly, this is my own mistake. So I must take whatever result, I can't blame them.

Technically, I think that they have private key and can retrieve the fund. But it can take a long time so they don't give me the time frame.

But in your case you were using Binance, not Duelbits.

This is not about Duelbits has very high credibility or not, but Duelbits is not owe anything since the mistake was @OP. If Duelbits willing to retrieve @OP's coin, then it's good, if not it's not a matter. Don't hope too much IMO, just assume the coins is already gone.

If you think Duelbits is owe @OP's money, you can give negative feedback to Duelbits's representative.

Technically, duelbits should be able to retrieve funds as deposits address for usdt on trx network is usually the same as deposit address for Trx itself, and they also both share the same private keys , so if duelbits supports trx deposits, it means they have the private keys that control trx wallet, which should also be the private key that controls the usdt wallet even if the casino itself does not support usdt deposit through trx network..they can still recover this funds.

But then as I understand, platforms usually do not recover funds sent over a wrong network for free, they often charge the customer to help him or her recover the fund, this is if they decide to help the customer recover the funds though ..

So in the nutshell, this funds is very possible for duelbits to recover, but then, it's in their discretion or liberty to decide whether to help you(@op) recover the funds or not .

^ It is simple, they could send it back to you if they wanted to and if they have full access to the address where you accidentally sent your fund.
How hard for them to recover the fund? they did not promise a time frame for recovery? It is a shame to them that it took a month but the fund was not recovered, so where is their good reputation right now?
Contact their manager too on their signature campaign, it will probably help you but don't expect too much, probably he surely has a contact direct from the duelbits team. Well, good luck to you, and update us here on the progress of this case.

That's possible mate. What's more, Duelbits is a platform that has very high credibility in this forum. Instead of going through CS or their email, it would be better for you to contact their official account on the forum. I even experienced the same thing when I unknowingly transferred unlisted tokens on Binance, but it didn't take very long (about 2 weeks), they returned my unregistered tokens to the wallet address I provided.

I know, and hoping you can recovery the fund.

I have to agree on coin-investor, just don't hope to much but just keep in contact with them a few days. It's hard to see a lot money-losing, really hard process because required to access the hot-wallet.
- Getting approval from several high-person who owned signature key wallet
- Manually acess the hot wallet
- Etc.

Good luck mate.

Since you created this thread, they will be aware of this issue, but do not expect them to send you back the funds, you commit a grave error eventhough there's already a warning but we never know knowing Duelbits who value their reputation here in Bitcointalk they might give you back your funds, all you can do is to request and everything depends on your request tell them how sorry you are, we're also hoping for a good result of your request.
Update us of any results.

Thanks for your sharing.
This is one of the biggest mistake I made so far, it's hard to accept. I just hope for the best.

I tried sending a message to their official account on this forum https://bitcointalksearch.org/user/duelbits-2859659 but it seems that they don't receive a message from newbies so I can't send the message

I will wait and update if I get any answers.

The mistake on you, these case need to approval from the person who are handle fund as well.

I facing the same problem while on CHIPS Casino deposit (BUSD) to ETH Network while the ETH & BSC Address are different on their platform. Most of platform have the same address supported various chain.

These case is really simple, since I deposit BUSD with BSC Network but make a mistake sent to ETH. Just switch the network to recovery the fund, they told cannot recovery the asset. It's around 280$ good chunk money
-Since the mistake on my self, then shit happened.

I take the lost.

The only thing duelbits can do is send your USDT-TRC20 back to your address because they only have USDT options on ERC20 and BEP20.
But unfortunately, I doubt they will do it to return your deposit because there are many cases like this, and every time you make a deposit there is a warning about what will happen if you make a mistake to the deposit.

Sorry for your loss, it's not a small amount of money and it's hard to accept this loss, but it's a lesson to be more careful, always double-check before pressing the send button.
However, if in the end Duelbits is willing to send your money back, that should be appreciated.

Luckily DuelBits have an ANN on the Bitcointalk forum, it will be much troubling if this casino is one of those that are not available on the forum, this is why choosing from the list of online casinos on here is the best.

I don't want to believe that this problem is unsolvable, I have made such mistake with a few crypto exchanges before and only two helped when I contacted them through telegram channel, but I was forced to pass KYC verification first, and the amount is not even that much, around 196$ at the time, they refund the money and told me to never repeat such mistake again.

On the Huobi exchange, I made the same mistake, This exchange has a limit point of deposit for every asset available on the exchange, so I deposited below that amount and the fund never reached my account, I contacted them and they said there is nothing they can do about it.

Huobi is considered a big crypto exchange, yet they can't help me out, I think this is a form of punishment for those who lack patience when operating any platform, I learned from my mistake but honestly, they should be able to help.

I hope the same thing won't happen with this OP's case, your best shot is to drop this issue on their ANN and wait for a reply, all the best.

That's correct, they only support USDT on ERC20 and BEP20. Thank you so much for your info, I will try PM their account

I can see it that Duelbit support USDT, but likely it is on ERC20 network.

Which means Duelbit is not supporting USDT on TRC20? If so, that is not good at all.

It has been August 2 that their official account on this forum is active: https://bitcointalksearch.org/user/duelbits-2859659

But you can PM the account, maybe he will get a notification about it.

1 month ago, I made a mistake, I sent $2418 USDT (TRX network) from my Binance account to a TRX address of Duelbits. At that time, I have both TRX and USDT in my Binance account, so I send mistakenly USDT-TRC20 instead of TRX because both of them are on the same TRX network.

The following is the info of my transaction (31 July 2023)
https://tronscan.org/#/transaction/de46cb587e41bfa38093384c71f7fbfd33daccf3d113d7a562e70c486958cd6d

The TRX address of Duelbits:
https://tronscan.org/#/address/TVivvjzWVb37N4Fz9vGpJLLg8GoFYd2A4g

In the past, I deposited TRX correctly to that address many times.

I contacted Duelbits support many times since that day, but each time they only tell me that they don't have any update and as soon as there's an update, they will get back to me (via emails)

It's been over 1 month without any updates. I don't know how much time I must wait. Is it possible for duelbit.com to retrieve my wrong deposit ?

Thanks for reading my question.

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Full story about my mistake: https://bitcointalksearch.org/topic/m.62806874

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Conversation with Duelbits support so far
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https://www.talkimg.com/images/2023/09/30/PvefT.png (Update 12 Sep 2023)
https://www.talkimg.com/images/2023/09/30/Pvq8l.png (Update 26 Sep 2023)