Topic: RESOLVED: Over 36 hours since last communication from bitspend.. (Read 1228 times)

Going on 36 hours now, updated OP.

Bitspend as a company has been growing at a rate almost impossible to keep up with. Our requests for support, phone calls, emails, etc., have all gone up by more than 2000% since 10 days ago. Our average response time has gone from 10 minutes, to in some cases 24 hours. We know this is unacceptable, and we are working to fix it.

    If you placed an order and it didn't arrive, please let me know so you can get a full BTC refund... and I will use your order to figure out what happened that caused it to not be completed.

    If you have been emailing support, and no one has contacted you back, please contact me so I can resolve whatever the issue is.

    If your significant other doesn't love you the way they used to, contact me, I cant fix it but I can put you in touch with people who sympathize.

I would like to let all of you know, our service and support are what we pride ourselves on, and unfortunately they have taken a big hit these last few days and over the last week. Tomorrow our new hires start, and will be in the office to begin working on orders and support emails. I vow to continue to grow the Bitspend Team in an effort to maintain the level of support and service we gave all of you initially.

Please forgive us for any inconveniences we may have caused. If you were one of the few effected by a lapse in service, or even an order having issues, please let me know and I will do my best to right any wrongs, fix any mistakes, plug any holes, and any other euphemism that fits here.

Thank You, Justin

Q: I have a question regarding my order, I paid the bitcoins that were suggested at the time and now the conversion rate has went down a huge amount. Am I still fine to get the items I got even though the bitcoins I paid at the time are now not covering the whole cost?

A: We are writing a letter to all those who paid for orders this afternoon.

We as a company understand the risks we take by accepting bitcoins as payment, and we expect small value changes during the time you pay and the time we sell any BTC we need to. However, today's crash is something very unique, and caused such a drastic loss in value that we simply cannot place those orders which were paid for.

We are offering anyone who paid a 100% BTC refund, or the option to hold off for 24/48 hours and see if the market rebounds.

We have taken losses in the past, but these are not losses, these are HUGE gaps in value... and its simply not feasible for us to pay for orders when we only have half the compensation.

Please email [email protected] for an immediate refund if you paid, and want one.

I wanted to confirm to you that I got this email, so you know.   I will be back in the office in a couple hours and promise to you that your order will be the first thing I resolve, and will not do anything else until it is 100% done.

Thanks,
Justin

Still no word from bitspend.

We're sorry we're so behind

We are still working to get caught up with all the orders and support emails that started piling up Saturday afternoon.  If you placed an order and paid for it today, it will without a doubt still be placed today on our end and you will get a confirmation email as is normal.  We usually have orders placed within 30 minutes of your payment being confirmed, but we had a backlog of hundreds of orders and emails we're working our tails off to get through.

Some good news, is that we have people here right now interviewing with Justin to fill more customer support and order placement positions, so we can continue to offer the level of support and service our customers have grown accustomed to. 

My sincerest apologies for any delays you have had with your order today, if there is anything I can do please let me know.

We're sorry we're so behind

We are still working to get caught up with all the orders and support emails that started piling up Saturday afternoon.  If you placed an order and paid for it today, it will without a doubt still be placed today on our end and you will get a confirmation email as is normal.  We usually have orders placed within 30 minutes of your payment being confirmed, but we had a backlog of hundreds of orders and emails we're working our tails off to get through.

Some good news, is that we have people here right now interviewing with Justin to fill more customer support and order placement positions, so we can continue to offer the level of support and service our customers have grown accustomed to. 

My sincerest apologies for any delays you have had with your order today, if there is anything I can do please let me know.

I have tried calling twice with no luck, and my emails go unanswered. Tried PM'ing their account here and have gotten no answers. Mildly concerned at this point, just hoping they're just working through their backlog or something.