Topic: [RESOLVED] Rollbit withdrawal pending for over 16 hours (Read 321 times)

It’s good to know that this is already ok, seriously there’s no need to open a thread just because of the delays since they are just doing their normal procedure and you know to yourself that instantly deposit and withdrawal is quiet suspicious. Well, better to lock this thread now as it is already resolved.

@OP
Personally, I find something "useless" to open a topic after a few hours of requesting a withdrawal, but in any case thank you for sharing your experience (which is instructive for everyone) and for updating the topic with resolution/outcome. It's really important to know that everything was resolved.

Too bad that resolved cases are far too few compared that to people that are still having problem with some of these crypto casinos but I guess there's just too many and it's not like no one that are claiming fake issues. Regarding the update, it's actually nice that OP bothered to do so because there's other users that don't do any updates and casinos often don't do the update themselves so many people are left in the dark.

This is really informative to hear. At least RollBit kept their promise to deliver an exceptionally well-handled customer service support system. Though there may have been issues, this is proof that they are willing to fix and resolve any issues to preserve their name in the online gambling industry.

This should be a prime example to anyone who plans on creating their own online gambling website. Sure, you may consider high bonuses and rewards to your players but providing a seamless customer service support system is as much as important to the rewards you may provide.

Problem shared is problem solved , that is, as you shared the problem those who have experienced it before,  shared their experienced with you and find solutions to it and solve the problem. Rollbit is a reputable casino company so when you brought the news, people were surprised and that was why I also told you that, you would have waited for like 24hrs first before creating thread on their head. Well thank God that the issue has been resolved. And I also thank you for updating us back again.

Wrong, not every casinos will ask you to submit KYC when you want to withdraw your money. I've withdraw in few trusted casinos and they didn't ask my KYC, most of the cases when the casino ask the gambler to submit KYC is they detect something suspicious in your account.

First of all, read the subject and other people's post before making post

Good to hear...  And these things happen more than you think with gambling sites.  So it's really good to have patience and talk nice to the people behind the site.  If you aren't doing any real shenanigans then you have nothing to worry about.

You can't blame him; perhaps he was used to having his withdrawals released instantly. Even I have used many gambling sites, and I haven't experienced a delay in my withdrawals like that before. However, the good news is that his withdrawal request was processed, and he is now happy. Rollbit was able to maintain its good reputation, so both parties are satisfied.

First of all, RollBiT is not a small platform in gambling space, they have very good reputation and I have not seen any bad reviews about the casinos before, the few I can find are accusers that are not completely opening up to the world about what they really did wrong, they give some false accusation and withheld the rest of the information.

Secondly, it's just 16 hours, man, you really lack some patience, I know that for some people, $900+ is a lot of money and the dream of losing that can affect them, still you should calm down before raising a red flag.

Thirdly you mentioned that you have contacted their customer services, that's a good one, all you have to do is just wait, it could take longer like a week or two, just chill and wait, that's not a lot of money for a big casino like RollBit to ruin its reputation for, your problem will be fixed.

This why it’s important to read the ToS before you create an account and deposit money since some casino requires much more wagering requirements such as x5 that will surely annoy you if you are not aware and you don’t like it. Most of the crypto casino nowadays has a wagering requirements for deposit as AML policy dictates to avoid money laundering on the casino.

Be a lamb and lock this thread before you leave the forum because this will surely be spam even if you marked it as resolved.

What I think is that if OP requested the withdrawal and it lasted as long as it lasted, it is because of KYC issues, and yes, there are times that it takes time when the KYC is fulfilled because the Reviewers take time verifying each document, it is not that they should accept it at once, but I am one of those who do not like to do the KYC, and in every casino they always require the KYC only when you are going to withdraw, they never Say that when you are playing that if you win you must comply with the KYC to withdraw the money , and they should say that in some way to be able to be alert, otherwise it could not be left there , because from the moment you play in the casino you should already be doing the documents.

okay everything is resolved now. Did kyc yesterday, still says ''needs-review'' then today the team asked me why I deposited in the first place, told them why and withdrawal has arrived, a lot of you guys are saying it was because I didnt wager anything which makes a lot of sense and I agree with but unfortunately I didnt think about this before withdrawing. thank you to everyone who helped

it is a common situation for us, we sometimes need to wait for long to get our payment processed, it happened one with me with bcgame but i had to wait only just around 3 hours or so to get my withdrawal, when i asked to their chat support they said their finance officer check the transaction for any fraudulent activity then approve it.

Did you checked your wallet address on blockchain explorer OP?, that you successfully received your withdrawal in your wallet or the transaction is pending for confirmation?

      -     You know, mate, 16 hours pass in less than a day; that means you should increase your patience; maybe something will just be fixed a little. Then Rollbit is doing well so far in the crypto space.

The others take a few weeks or a few days before their withdrawal is released, so if you deposited it, why do you release it immediately? You know that in the casino, there is a system where if you make a deposit, you must

I hope you can come back here and say that the KYC process is complete and you can continue the money withdrawal process. That will make it easier for people to understand that your case is closed so you can close the thread.

That means all you have to do now is wait patiently. Often the KYC process takes longer than usual so you have to be more patient and wait until the KYC process is complete.

actually he also mentioned that he deposited that Money and then tried to withdraw. in which I believe that there is a need to wager first before the withdrawal.
and also we are talking about Rollbit here mate as they have proven their name for years now.
and i believe that will not risk that name over this kind of amount.

Crazy things happening from casinos this days, you haven't win any money and you are asked to pass KYC to withdraw your own funds,  and you said you have successfully withdrawn some money before?

This is sick, this is the stuffs that gets on my nerves easily, I wish you ask why they now decide to ask for KYC when you trying to withdraw your fund.

The past experience I have with casinos is, they always ask for KYC verification after you win some good amount of money, this is the first time I see someone asked to pass KYC to withdraw their own money that they deposited on a casino.

Online casinos really need to upgrade their ways of rendering services to customers, if this happen to me I will quit that casino and never come back, that amount is very small to start asking for KYC verification, and the reason for KYC is to avoid money laundering.
 
All I see is, it's easy to deposit your hard earned money on a casino but it's hard to withdraw them.

I think that highlighted part is the problem because look at it, you deposited the amount and wanted to withdraw without playing , or wagering that brings alarm to the security team as this might be a possible laundering because back in the days, casino houses had been used for this kind of abused , i am not telling that it is your intention but sorry to say but the redflag has been drawn , and yeah i believe you need to comply about that KYC for now.

So further to the earlier tweet about Hills not being able to pay out a £500 bet. I have spoken about this type of thing before but it is worth repeating.
The unequivocal number 1 principle about betting is that if you place a bet that wins, you get paid in a timely manner. It is the very fabric of this great game. Not getting paid out in a timely manner is an increasingly dark stain on the industry. I have experienced it myself so many times (and talked about it on here). We have also seen others experience it including the high profile situation recently where the Police were called to a Hills shop. The punter in question was eventually paid but not before all sorts of ridiculous hassle. I talked about the time I only got paid recently when I contacted the CEO. Happened almost instantly. It is crazy.
What is happening is that bookmakers (both online and in shops) are using a myriad of excuses to make life as hard as possible for those who have the audacity to actually win a few pounds. Whether that be the ridiculous KYC checks at withdrawal online or in shops where they often hide behind affordability/KYC/responsible gambling/AML. You name it. At least online once the issues are resolved you normally get paid straight away.
In the shops it is very different as you not only need to circumnavigate the above issues but also have the shop actually having the money to pay you. I can understand why a shop would not want to keep a large sum of cash on the premises. It is not unreasonable to expect a shop to have £2/3k in its safe though, ready and willing to pay out as appropriate. The customers may have to wait for the time delay on the safe but so be it. I have been very understanding where a shop may have say £4k in the safe. I want to be paid £4k but in the end say I would only take £2k now so that they have enough money for other customers who may also win. What I cannot abide by is shops that don’t even have £500 in the safe. That shop shouldn’t have a license. It wasn’t a case of someone having just cashed out a large sum of money. Have we really got to a situation where bookmakers don’t expect to pay out any winning bets? A shop should have £2/3k as a minimum so that they can meet the huge majority of their customers needs. It is embarrassing that this sort of behaviour is allowed to persist. Come back tomorrow or the next day they say. When you do and they still don’t have it. It drives you insane. It may take 4/5 occasions. Or more. That maybe the intention. Make it as hard as possible for those who win. It is something that the betting media should talk about much more. These are  companies being allowed to run roughshod over its customers by an incredibly incompetent . These are very basics of betting not being adhered to. Perfectly normal legitimate bets that punters are having to jump through hoops to get paid on. Why anyone thinks they would be even remotely competent at sorting out more complex issues like affordability checks is beyond me.
Luke Paton

If I can understand you correctly OP, you have made a withdrawal close to the current amount you requested for and it worked without such delay, this is the second time you are trying such withdrawal and this happened.
If yes, you should be patient till after 24hour so as to be sure your next step, you should also try to cancel the transaction if it still shows pending or any error message of sort, that's if it responds.
Lastly, if a KYC verification is required, or you haven't done yours knowing quite well the site made provisions for it clearly, then you should do it, because it proves you are the owner of the fund and is the one making the request, unless you are required to fulfil a task before making this withdrawal.

I believe @OP was required to do KYC in order to get his funds.  It is possible upon processing the withdrawal, the anti fraud system is triggered because @OP did not meet the minimum requirement of wagering that is required to be able to withdraw the deposited amount.


It is possible that he submitted a not accepted ID card, or the system find the card not fit due to the system found some modification not set on the standard of KYC.

Since the next KYC submission is accepted by the system, I wonder if @OP KYC is approved, any update @OP?

You deposit and withdraw it after an hour? That could be a red flag and that’s why there’s a delay.
Though the support must inform you about your withdrawal especially if they still need some confirmation from you. Though KYC can be asked any time especially if you have this kind of transactions that is probe to laundering and mixing cryptos. Rollbit will surely resolve this one, you just have to be more patient.

Clearly, you've triggered a suspicious activity when you've deposited and have not played on the platform which resulted to request for a KYC verification. From the looks of it, there's isn't any issue on the platform as they responded to all of your queries and the documents you've submitted. You just need to reach out to them for further assistance especially with the KYC verification as it was not approved even if those are documents are outside the restricted list of countries.
If ever more than 24 hours has passed and no update from the platform about your KYC and your withdrawal, try to reach out directly on Rollbit's ANN thread.

That could be part of the delay process on the withdrawal, you already talked to their support better to wait for further details as your withdrawal is already on process. Maybe they are still checking its validity or there’s really a big traffic on their platform, there’s nothing to worry about this though as Rollbit keeps on solving this kind of issue, if they asked for some details better to cooperate with them.

Sending money to a casino and withdrawing right away is a red flag that suggests an attempt to mix coins.
I understand why he was asked to do KYC and if the documments of OP's country aren't accepted that's another red flag.
The only thing I don't get is why he was allowed to make an account if his country is banned. IPs from his location should be blocked, right? If they are allowing people from restricted countries to play, as long as they lose and not withdraw, that's a shady tactic. 

He did make some mention about making out some bets but its not clarified on how much rollover or he had been able to wager for him to be able to completely to make withdrawal.
This is what i do have in mind too on which making out some deposits and tending to make withdrawal directly would really be triggering out that kind of security feature knowing that gambling casino
sites would really be that alert when it comes to possible money laundering which it would really be normal for Rollbit would be asking for some KYC if ever you didnt been able to hit that requirement.
As for OP's situation then he would be needing up some patience and if the documents been sent out arent valid or not been accepted  then you would be needing for another as long it do fits
out on their requirement.

You should be aware that withdrawing money that you've just deposited without placing any bets or meeting the minimum wager requirement could raise concerns with your account and alert their administrators, indicating that your account may require KYC verification. Currently, I'm not aware of any crypto casinos that permit you to withdraw your deposited funds without wagering at least 1x the amount.

you havent profited much it seems so i dont think you should have issue to receive your withdraw eventually, seems you are trying to withdraw without betting  your deposit ? 

That might be the reason why they suddenly asked  you for kyc as this usually raises some  flags even at books like stake  if people dont bet  

Still, it exposes some incompetence on the side of the casino.

They processed his first withdrawal without KYC, then took a whole day to process the second one and told him that it was done, but wasn't. Do they even communicate within the company? Don't they have Slack or something?
Finally they realized his withdrawal wasn't processed and decided to do KYC. When in doubt - KYC

if you are not from a restricted country, you should get your money back.

OP I will advise you give rollbit casino a little time to process your verification and payment. They are a well known casino here and have existed for a long period of time. It would please you to know that rollbit casino is currently running a campaign and tell me when they are doing such do you think they would want to tarnish their reputation that they have spent years in building?
As a matter of fact, they have given you a reply.  So I will just tell you to wait for their reply as per your KYC documents to be verified and appropriate actions taken with respect to the results of the KYC. You should know that sometimes KYC takes much longer to be verified and most times when it involves a third party verification company they partner with to verify clients identity, this takes much time to get response as there are other KYC documents before you to be verified. So it would advise you give them a little time more.

He said KYC is pending which means it is in the sense of approval, as long as it is completed then OP can clarify again that the problem has been resolved.

Actually this is a bit of confusion because he has made a withdrawal before and successfully now going to withdraw again is a problem and after KYC is restricted because of his country.
Maybe this is something a little wrong from the agent, well who knows it will be resolved when the OP gives news again.

I'm sure that you issue will be solved when they complete your KYC verification, but still it's something unique to see from a casino accepting documents from a country where users gets error when manually submit those documents. Still, I hope that you may get your payment because Rollbit is among the trusted casinos and they won't ruin their reputation for that amount.

So you able to complete KYC?

Did you ask for the reason why you got an error "ID from this country is not allowed"?

When clearly you are not a resident from the list of restricted countries?

Since you were able to complete KYC, the withdrawal will be processed in the next few minutes.

I talked to the agent and did kyc now waiting. thank you guys for the help

Rollbit have maximum of $5000 as base amount withdrawal to demand kyc,  but ops case,  aside from the fact that he did not make any wager before withdrawing his first $996 first withdrawal and at that, he failed to meet up with the current MLA demand which can place his account on red alert that's me his withdrawal not to go through and KYC being demanded.

And from the look of things,  I think the ops have more cases with the casino because I can see that from the reason stated in his KYC document rejection is stated that the ops document is not from the accepted country.

Yes, that's right, although this is annoying but you have to follow the rules of the casino, maybe their representatives on this forum can help more, and OP can find a better way to solve the problem.

It's quite complicated if you come from a country where it is prohibited to carry out activities on gambling sites, and we still enforce that, well what's complicated is like this, KYC documents are not accepted because they strictly prohibit the scope of countries that are allowed to play in their casinos. .

Hopefully Rollbit has wisdom for you OP, and yes, wait one more day, and don't worry too much.

I don't understand why Rollbit will say that your document is not allowed from your country. Are they denying you withdrawal of your funds, did you read the T&C before registering. I wouldn't blame the casino, if they deprive you from withdrawal because you brought the attention to them by depositing without wagering and you want to withdraw that same day. It will look suspicious and that was why they came up with the KYC thing, because from your statement, you said that you have made a withdrawal before. Next time you shouldn't deposit to any casino without, providing them your KYC requirement to avoid such stories. Try and contact their representative in the forum and hear what his reply will be.

I think since you deposited $996 but tried to withdraw it again without betting it. That's why you might feel shady from the casino and take longer to withdraw, but I think you'll find this solution easy. Maybe you tried withdrawing your funds directly after making a direct deposit without gambling because your withdrawals were blocked for military time. Since you are waiting for 16 hours, maybe from the casino platform they will solve this problem for you within 24 hours and your withdrawal will be completed. I think you don't need to be so conceited but wait a day. Also, the way you created a thread maybe you don't have patience it's been 16 hours maybe you lost patience and can't wait, does that make sense in your situation.

Op, I think it's clearly stated in here that you have to complete your KYC verification before you would be able to complete your withdrawal process. On the other hand,  documents from your country are restricted. I don't know how you can possily resolve this but I think you should at least wait for 24hrs then try messaging them again.

You might want to also make a complain here at their ANN thread
https://bitcointalksearch.org/topic/m.56653011

here are my deposits and withdrawals

https://talkimg.com/image/6FaiP
https://talkimg.com/image/6Fduq

here is the message i get after taking a photo of my id for kyc https://talkimg.com/image/6zpuv

and here are the messages with the support team
these are from 7 hours ago
https://talkimg.com/image/6F2C2
https://talkimg.com/image/6FUvc

these are more recent
https://talkimg.com/image/6zlOz
https://talkimg.com/image/6z0j5

16 hours? Op inpatient is displaying in you mind. When there is a long queue in the withdrawal process it would take 24 hours to be released. And you have not waited for 24 hours, you just come here to create thread. At least you would have waited for one day before complaining. This days the support service team is not an experts in gambling and not even from the technical unit so most of the questions gamblers and clients asked them, they could not answer them. Op still wait for more hours and in the process of waiting, still communicate with them the best out come of the pending withdrawal.  

I suggest you wait for 24 hours before taking any action. There's a reason why some withdrawals are delayed. You mentioned that you deposited it, but did you wager the funds you deposited? If you did, then your funds will likely be released if you haven't violated any of their terms of service. However, if you didn't wager the funds, there might be a wagering requirement for every gambling site. In that case, you'll need to meet that requirement before you can withdraw the funds.

in their TOS they say that people will be asked to do kyc level two in case they deposit 2000 euros or more than 2000 euros, if I'm not wrong, but also in the FAQ they are clear in saying that new accounts when depositing need of having to wager $10 before they can request a withdrawal, that is fair and any casino will ask people to play before making withdrawals. you cannot make a deposit and not play anything and then request a withdrawal, this is what leads to suspicion of money laundering, this is probably the reason they are asking you to do kyc. I suggest you put more details in this thread

What documents did you submit to the casino? You say that the withdrawal is pending for 16 hours, in this short period of time have you already submitted the documents to kyc and have they already reviewed and disapproved your documents? It's strange that so much happened in just a few hours. Also post all conversations you had with support and also photos of your account along with deposits, statistics and withdrawal history, this to serve as evidence so we can all understand what is really happening

If anything, most sportsbooks/casinos don't actually process such withdrawal requests as it looks like someone trying to wash their money...

But from what OP wrote saying ''The withdrawal queue has now been processed'' is a positive thing especially since the message says processed should be seen as a good thing unlike locking you out of your account or something...

So whats happening here

• Has your withdrawal request been processed??
• Or they requested you to go through their KYC process before the withdraw/after the withdraw request which looks like you didn't complete?

which is which has you didn't mention KYC in the opening page?

By any chance, Does your last withdrawal trigger KYC verification if you still didn’t undergo on it? Because you consecutively withdraw both huge amount and typically casino already will require KYC with that activity and amount.

Can you provide screenshots of conversation with the support? You ch use talkimg.com to upload image and share the link here.

It’s odd for a withdrawal to become pending for over 16hours without any verification pending because Rollbit has a fast withdrawal feature.

Perhaps the reason is that you just deposited your money without any wager and you try to deposit. If I'm not mistaken, there is a wagering requirements not just in Rollbit but any casino for that matter and probably it trigger that in their system and that's why they are asking you to do a complete KYC as this is mandated by law (and I hope you know that).

I don't understand what you mean by your documents are not accepted. But for sure you have a passport or even a national ID that the casino might accept so at least make it clear to them.

What do you mean that the documents from your country are not accepted ? How it is possible if your country is in the allowed list ? Or you mean to say that the documents you provided for KYC are not satisfactory ?

Did you talked with the agent and what exactly did he said about the KYC documents ?

At first, i thought that you will get your withdrawal as 16 hours or so is not a big deal but now things seems complicated and Rollbit seems to have a valid reason denying you payment. However, your case is not clear as i don't think you have told every details here at the moment  

no this time I didnt wager anything but I have made sports bets like a week ago on rollbit. Now the agent is telling me to kyc but apparently documents from my country are not accepted but my country is not on the 'restricted countries' list

At this point, I think what you need to do is be patient for now,  since the agent already responded that there is nothing wrong with your withdrawal only on que which is something that we need to understand with blockchain transactions sometimes it is instant other times it may take hours or days so you have to wait.

If there was anything wrong with your account,  it should have been started in the agent's response to you,  you can still create a reminder for the agent letting them know your issue is still pending.

You account was not banned, you just have a pending withdrawal… I’d suggest you look for the representative here in the forum and send them a Pm so that they can look into your situation to know the reason for the delay.

And also try to post the link if your thread in their Ann thread for more visibility, I’m sure your issue will be resolved soon enough since your account was not blocked and you didn’t go against any rule.

One last thing, is this the first time you have deposited and withdrawn without wagering anything? Because such act seems shady ngl.

my withdrawal is still pending. I have talked to 2 agents but nothing is resolved yet. Im trying to withdraw $996 and have withdrawn $974 before but it didnt take this long. I didnt win this money, I deposited it. 6 hours ago an agent said ''The withdrawal queue has now been processed'' but im still waiting.