No, I haven't been to rude to anyone. Why would I be rude to a support agent, who has very little to none authority over the case?
Being rude or disrespectful wouldn't take the matter anywhere, let alone this case. In general in life.
As I have seen there has been many such cases so sportsbet definitely has certain measures they have put in place. I am not the first one to go through this. I am sure they will see by themselves that there's no multi-accounting happening in my case unless they are trying to frame me.
Yes, I was given a chance to explain after my withdrawals were declined. They asked me if I was related to "xxxx" account and I didn't know anything about it.
"
Hello madman123,
Thank you for providing us with all the information requested.
Once our investigation is completed, we shall get back to you. You can expect a response from us within 05 business days.
We kindly ask for your patience and understanding meanwhile.
Best Regards,
Player Safety and Assurance Team
"
Another thing, I don't see live chat option anymore from my account. Not sure why is that.
I am not sure. Maybe Sportsbet has an option to disable it, especially if you were unfriendly or you cursed at their support agents.
It's impossible to know whether or not you have multiple accounts. It's not like you would admit to it if you did. They say you do, you say you don't.
I would suggest that you send a PM to their Bitcointalk forum admin if you don't get a reply from Sportsbet. Give them a few days.
https://bitcointalksearch.org/user/sportsbetio-832366You said they gave you a chance to explain. Did you? Maybe you can post screenshots of all emails you exchanged, but make sure you remove identifiable information.
