Topic: Responsible Sports Betting Shop Operations (Read 350 times)

Well, few sites like these, bookmakers, casinos, and also in some brokers because things can get difficult, however, the behavior that they detected and saw that was characteristic of a person with possible addiction, this is very good that we organized it. has detected the behavior, because that means that they have very good ethics, not only in these cases, there are casinos that also have this system, but few are those that protect their clients, in fact that is good because it is a protection measure very good and in fact, any platform that does that is because it is very good and should be valued, also I think it is very good that you have shared it so that others are aware of the dangers of addiction because many people believe that this is not a problem, which can be carried out just like that as if nothing had happened, and no, that can lead to many bad things, consequently if a platform can warn a player about it, it is something dignified and honest.

Now when we start to think, when we play in casinos that very few casinos do, if all the casinos had the decency to tell the players that they have to stop and do something else because they have or "because a start to their life is happening." addiction to the game because things would be very different, because things can be widely taken as good, and thus avoid many bad times for the players, and obviously for their families, those who have their families, but this would be good if they implemented it, both in the casinos as in exchanges, but of course that is something difficult to determine because if there is a whale player who places bets and that comes out, then he will be annoyed, then I think that the algorithm that detects these things must be very careful, I also think that they must take into consideration the amount of money that the player deposits, let them see that he is a player who is wealthy all the time, I think they also take these things into consideration.

I appreciate how they look at the welfare of their client as they are not just thinking about money to get from gamblers but also, somewhat look at the thing that they could help to prevent addiction. It was seldom to hear such a scenario but that was absolutely the right thing to do. However, in a case like this I know for sure that many casino owners never see it righteous act, greedy owners will take on every opportunity and love to see gamblers become addicted. But that casino that you have mentioned OP was too different and he is fair.

Well I have not seen such myself where a casino operator will advise or stop a gambler from betting because of addiction. Anyway, such sympathy display can maybe happen in an offline gambling house like op shared if at all it will happen because the owner of the gambling house shares a family relationship with the gambler. And online casino can only warn gamblers on the risk in there terms and conditions but will not be able to stop them from placing another bet because there is no limit to the times you will bet.. It is commendable and rare to see this kind of reasonable display of understanding.

This is what that I am talking about too, but I was only relating it to online gamblers. That the best is self discipline and to be gambling responsibly because most people today are online gamblers which can not see the kind of help that person that went to betting shop to bet saw.

These simple causal games can be now a part of the routine or a habit to just kill time while waiting and get entertained, this can be an expensive habit because if you can't remove this you find it every time you have the same situation you are seeking what's the thing lacks to your casual you are doing.


Only giving an insight to them of being addicted is enough but taking them too much to prevent seems like you are taking away your players or clients.

Considering the politeness of the betting shop manager in the manner he/she must have approach me with the discussion of his suspicion of addiction I think I will adhere and take a break of a day or two even if I know am not addicted. It could be that from my point of reasoning on how I perceive myself I may be claiming to be in control but from a professional point of view am gradually heading for addiction without knowing.  
Now this action is from a physical betting shop, howbeit that online gambling sites and casinos can toll same path in addressing their clients with notification messages reminding them about tendency or suspicion of addiction if such client have had to gamble expressly as many times as possible within a day or week. Such messages could help a few gamblers back on track to consider and pause for the meantime. I said a few because not all will heed to the message.

Maybe the sports betting shop feels that their business is starting to be scrutinized by regulators so that if a gambler has been betting for too long, they can ask the gambler to take a break first before they resume gambling again. It's fine for sports betting shops to treat their customers like that because after all, they want to warn people who have gambled too much to take a break.

But if the gambler feels all is still well, he might ask the sports betting shop to check his weekly betting amounts. If the sports betting shop finds no signs that the person is addicted to gambling, the sports betting shop may allow the person to gamble.

But from that story, it's a responsibility that a sports betting shop or casino could pass on to its customers. This is to prevent anyone addicted to gambling from playing gambling in the shop, which will attract the attention of the regulators to check the betting shop. Well, it all comes down to how the respective sports betting shop or casino treats all their customers.

Commendable!!!
And I believe that every betting site should have similar control, whether it is something predetermined by the site itself or a manual "inspection" by a casino operator.
Every casino always has someone keeping an eye on the bets in order to catch a strange operation that could be the result of a scam/fraud against the site, why couldn't that same person also detect a player's addiction and alert him?
Or else, if this is to increase the cost, the site could at least have a tool in which the player himself could stipulate his daily/weekly values of bets or maximum losses, being able to block new activities, force him to take a break or then just issue an alert.
I'm sure a lot of players would love to have something like this, and it could increase players' return rate.

This story looks strange to me because the prayer of every betting shop is to have more customers who will keep betting. Many of them don't care about the effect of gambling on their customers so this attitude by the manager of the net shop shows that they care about the physical and mental health of their clients. But this action might not be proper if the gamer is gambling within his financial resources. This is because his regularity might not mean that he is addicted, after all, he might not be over-gambling.

Approaching a gambler with such an idea might not also be improper especially if you don't know the person's financial capacity. Restricting gamblers from over gambling is good but it should be done with caution because it can lead to embarrassment of clients and loss of revenue. This approach might be beneficial if after much investigation it is certain that a client is suffering from gambling addiction.

While there's the self exclusion for the majority of the casinos today but being approached like that will make you remember to be at least moderate to yourself when you're not feeling it anymore.

And being stopped or stopping depends on the gambler himself if he really wants to do that. But if you're looking for someone to remind or stop you, then you truly need a help.

It should be you that must notice your limits when you're not doing fine anymore and it turns out becoming an addiction.

that is a great person. to take care of his clients, if gambling really consumes a lot of his assets, surely after he leaves gambling he will be able to more easily maintain his assets. in business honesty and responsibility is number one. if we can't take care of it it's better to discourage the intention to build a business.

Honestly this makes me so hopeful for the introduction of Web3.0, the fact alone that everything is individualized without compromise makes me think that things like this will find no place in the future of the internet. Imagine not being allowed to create accounts on a gambling site as a gambling addict, with your information passed around every gambling site as data is decentralized. That would literally force you to touch grass lol. While it has its caveats and downsides I know, it's still amazing to think that gambling addiction could be prevented by such a change in the framework of the internet. Only thing we'll only have to worry at this point is how to get there but everything else is covered for the most part.

Regardless of whether the facts presented are true or not, especially the screenshots you display, I'm really not sure that the story is that simple. if so, ideally there is a more detailed or dramatic story presented, but let's just say that this story is real without design. The problem is, it doesn't stop at the sports betting shop. even the addicted gambler, he will have other ways to satisfy his cravings to gamble. there are many ways we can do it, after all the sports betting shop is definitely not just in one place or location.

Well, we're not going to talk from the business side, like you said. however, is it not wrong if the betting shop operator stops an activity that a person likes. even according to the screenshot, and as you say. the question is, can we be said to be addicts in just one week doing a gambling session. for me it's too short, unless we do it intensely over a long period of time. In this story, this guy is only betting £10 but consistently. he didn't even fold his bets, let's just say he loses every day.
I honestly can't answer your question, because I've never experienced it. I can't give any assumptions or judgments regarding this sports betting shop operator, but if it's a rule imposed by the betting shop management, what he's doing is right. but if it's the other way around, it means that the operator of this betting shop has abused authority beyond its capacity.

Imagine, stopping you from placing your bet? I don’t know if this is the right approach but its a better prevention than to say sorry later on. If that manager is sensing something bad with your approach in gambling then its better for him to talk to you and give a good reason for you not to gamble again, because seriously there’s still a way for you to gamble if you wanted to. Playing for a week is not an addiction for me, that manager maybe saw it differently.

Actually, This kind of instances can be easily monitored through online casino because every bet from user account is recorded on your name while betting shop typically let players bet using slip without any personal information needed. Only payment is required to get your official slip and you are good to go. I believe the manager is just doing his job properly by monitoring all the players placing bet on his shop or only few players play in their that's why he monitor the guy but online casino can do better if they really want too.

I think this is one of the best act I have come across concerning a betting shop but I don't think the story is complete because we don't know if the bettor was winning everyday or he was losing his money everyday. Well I know that it is very difficult to outshine betting shops be it online or offline because they will always attract you to play thinking you will win easily but at the end you may never get to win. Probably they understood that the bettor was gradually becoming addicted to gambling since he stops over everyday to play hoping to win some day or the amount that was used for the betting is more than the said amount that's why they have to stop the bettor so he won't go broke or bankrupt.

I wish other betting shops can emulate from this kind gesture of the manager to discourage bettors from becoming addicted to gambling but then what about those bettors that are addicted online gamblers how do you stop them or regulate their gambling activities so they reduce gambling?

Very interesting....
I CAN'T say my next move in a situation like this especially since I don't gamble, let alone getting addicted; but I feel any sensible person shoulda taken precautions and left without much inquisitions...
Well, I've seen serveral situations In local casinos where a gambler begins to aggravate for the fact that he was denied a trail on a particular virtual round... This is usually caused by excessive losses and it's basically done in a bid to help the gambler reserve his own funds,.. but sadly, mostimes, it's taken the other way.

Sandra 🧑‍🦰

This incident happened as if in a land casino and it was only natural that the operator stopped it and all this happened because the operator knows what it feels like to lose a lot of money when you lose a bet and he doesn't want the person to get addicted to gambling and spend a lot of money just to bet.
Even though the operator runs the business to make money, he still has a sense of humanity and that is why the operator acts according to his compassionate heart towards his customers.
This is the first time I've ever heard of a betting place operator reminding or telling someone to stop betting.

For someone who often plays gambling, they will move to another betting shop that still allows them to place bets. Regardless of whether they have experienced gambling addiction or not, they still want to place bets elsewhere so they can channel their desires. Placing bets every day for one week does not mean they have become addicted to gambling because they might only place bets once a week.

But the actions of the betting shop operators set a good example because they keep an eye on all the players and give a warning to the gambler if he has gambled every day for one week. This can provide awareness for gamblers that he must really limit his gambling. Betting shop operators don't want to be blamed for allowing people to gamble for one week and because of that, they are giving their gamblers that warning.

Of course that's a good thing that the betting shop does, unfortunately, there won't be many betting shops that do this, although I think playing regularly for one week can't mean that the customer is heading for addiction, especially in the tweet he only bet 10 euros, not a big value for money in Europe because that kind of money is nothing.
I think there are other things that make the betting shop prohibit him from playing but just use that reason to be easily accepted by his customers, because the betting shop will focus on business profits and stop their customers from playing just because being consistent in one week of betting will make it difficult for them to get loyal customers.
If I am not addicted and it is still possible to bet at other betting shops then switching betting shops will be the choice.

That's nice. That means every individual is being monitored on how many times they have entered the premises. I like that kind of feature. And yes, every betting shop should apply that kind of rule. Sure it requires more manpower because what if many people are coming in and out but I think this is a good start to prevent addiction.
I wish they were also cooperating with other betting shops because there's a chance the person as an example in your statement could end up going to another shop to do his routine.
But I really liked this. They should continue this type of discipline as it might save some life from gambling addiction and prevent ruining one's life.
Thank you for sharing.

I'm not sure how to take this. I would want to know how well he had been doing with his bets. Was he winning or losing, or was it somewhere in the middle?

As you mentioned, they could easily just go elsewhere to place the bet, simply side stepping this casino. Is this a smart idea for the casino to make such decisions? Hard to say really.  But if I were this guy, this might be a bit of a wake up call.

Indeed it would be possible to ttack a gambler's activity thru their account but problem is, not all gambling site owner or provider would be concerned enough to tell their players to minimize their exposure to avoid being addicted into it. It is like pushing away your customet from ypur store. Good for the cited story we won't see it on a daily basis. So what can we do? Apply discipline to ourselves. We don't need to rely or wait for the gambling site to warn us about gambling addiction and instead, we should be the one who's more eager to be away from the risk of getting addicted in gambling.

That's good if they intervene in order to stop what could possibly be addiction. Pretty sure some people would be annoyed on how one of the shop managers handled the situation, but it's something commendable for me. They obviously don't want losing money, but they don't want to be the bad guys either. It starts with small amounts, but if you do it regularly, I'm pretty sure you'll develop a habit and slowly increase your bet size.

A good gesture but not every betting shop or online casino will do that for their customers. That is why they're easy on these people and have some placards display on their shops and banners(online) that they should be a responsible gambler. I also think that there's likely a local rule that these betting shops need to follow and have their customers reminded just in case that there is a threshold being met by a local gambler. Well, it's a good thing to have these shops have their own way of reminding their customers to be still on their regulated platforms. We also see this very often on many online casinos but as a customer, we tend to ignore and neglect it especially when we're addicted. Physical and online interactions really differs and you'll feel more cared when the interaction happens physically.

It's wonderful to learn about a bookmaker whose customers' welfare comes first. Even if you don't think you're addicted to gambling, taking a vacation from it could be a smart move. It's an opportunity to consider your habits and make sure they aren't becoming hazardous. It could be wise to take the operator's suggestion if their worry rings true for you. The choice ultimately comes down to your feelings and judgement, though.

^ This makes sense which I also agree with, because for me in my own opinion.
In the context of online gambling, implementing such measures becomes more challenging due to the relative anonymity and ease of creating accounts. As you mentioned, the KYC processes are important, but they can still be circumvented by determined individuals. It is indeed a complex issue to strike the right balance between privacy, convenience, and responsible gambling oversight.
However, stricter systems and technologies could potentially be developed to identify problematic gambling patterns and intervene in a more effective manner. For example, algorithms could monitor betting behavior and flag unusual or excessive activities, prompting communication with the user.

For online casinos or bookies, I don't think they will stop the bettor to bet even if they can see it in their system.
It is like they have no business of stopping such gambler because they have less emotion on dealing with this.
These physical betting shops can, because usually they are familiar with the people as they can see their faces.
And remember if it is a local one, it is like everybody knows everybody. So if the operator cares for his people, he
can easily stop that person. Because the possibility of knowing his personal background is high and he cares what he's going thru.

I would agree. While it's not the casino's nor the bookie's responsibility to handle your gambling behavior, helping customers out when they sense something is awry is good as it ensures that everyone is healthily playing and is not succumbing to gambling addiction or anything. The hard part about it is how you would implement such on a gambling site or an online sportsbook. It's just exceptionally hard to ensure that people aren't sneaking up on you since it's so easy to create accounts now as well as to perform KYC. You can pretty much just borrow a mate's ID and you're set to go on your merry way. In the future more stricter systems could be implemented but until then we have no choice but to take gambling addiction measures into our own hands.

The UK is a country that matches words with action in terms of reducing the pandemic of gambling addiction. There is already enough sensitization and awareness campaigns on gambling addiction. And the ads are everywhere. Although the case cited by the OP is an isolated one, I would have loved if the Twitter user was kind enough to share if he went at another bet shop and played for 7 days just to know the reaction of the shop manager. I reckon that this would make a great social experiment just to know what the reactions of different bet shop managers.

I will hypothesized that this is not how all bet shop managers react. Some may not actually care whether you bet at the shop for 2 day or 20 days. It takes someone who has had a very close experience either directly or indirectly to care this much.

This is funny, I can't imagine a betting shop around here will tell you not come back, they will sack whoever gave that order that day because they will say you are pushing away customers and they will not make money, it is only when players bet they make commision from the gambling platforms and they sometimes get shares when the winning is large, the player do what we called giveaway or something for the boys.

That is very a good initiative, they care about the players because when a player becomes addicted, they will indirectky impact negatively to te society and that is going to be a stain on their brand, but the more I look at it, I think maybe is a regulation in UK that is why otherwise I don't think players will be advice to skip some days for gambling, I haven't seen online casinos do that except for the deactivate account incase a player willingly want take a break.

Its a good initiative, I like their style and I will make use of it but I think less people go to physical betting shop to bet, online app does that at your own convinience, you will even enjoy that more without leaving your home.

The most common reason for the addiction is because of huge win or loss in the game.When the gambler had won, for example 700k dollars from the lottery game of gambling.The most common way of the gambler will use fifty percentage or full money in the betting.The is the old practice to multiple the big win.Since the gamblers inner heart says,it's not the possible one to multiple the maximum win.But the dummy luck is the biggest concept of the gamblers to try with the maximum amount of dollars from the winning money.

Well seeing that this is how an addiction is formed, from consistency, the bet operator, did no wrong in stopping him from betting.
However, it could be a strategic event for the bettor, because having this kind of commitment comes with having the resources to fund it.
Am concerned as to how the betting business would have thrived after such a ban on its customer. Isn't betting supposed to be an individuals decision, after all, they are using their funds to stake?

Anyways, betting should be done responsibly because just like nicotine, it is very addictive.

That is how it is supposed to be, help cannot be rendered to everyone at a time so it is better to help the few you are capable of helping. This is the way it should be, no matter the advancement in technology not everyone are comfortable with online betting thats why some people prefer to visit bet shops so bet shop attendants can help reduce gambling addiction rate.

If 10 shops can do the same that will be a total of 10 gambling addiction prevented. It should be their responsibility to look after their customers wellbeing and prevent addiction instead of being selfish and be concerned about their own personal gains.



Never underestimate the power of an a conversation; it may not be as useful as you think but it has the capacity to completely alter a circumstance. We should always attempt to help others, no matter how small the help may appear, since you never know how much of an influence it may have on them. Some advise has the power to change a person's life.

The bet operator is not a money conscious person who is just focused on making profit from anyone who comes to gamble, that is why he was able to caution the subject. He may also have seen the effects that addiction to gambling can have and what it can cause since that is where he works, maybe that is why he has taken it as a personal duty to help as much gamblers who come to gamble in is place not to get addicted.

A matured person will understand that the operator is just looking out for you, but can as well just let you gamble as you wish.

The reason can be anything. May be the manager didn't actually own the shop and was just doing his job.
He might be concerned about that person. If I were in the narrator's shoes I would make him understand that I am not addicted and I gamble on budget.
Even then if they wouldn't allow me in then I would probably stop gambling there unless find a better place and if not then take a week's break and then continue.

Might be a good call by that manager but I think saying not to come again is likely displeases that guy for sure. I think an easy approach would have been more appropriate for the guy, I mean maybe the guy can handle himself already and he take responsibility in it.

They just have different perspective but I think the manager just want to help in case he's really addicted already and that thing is commendable.

Perhaps I'll stop gambling while evaluating what I've done in the previous few days. And if I had a gambling addiction, as the operator said, I would really seek help from the people around me and ask them to help me. But if I only play gambling, for example, once a day and play gambling every day for a week, it seems that this could be a sign that I have started to get addicted to gambling, and I must stop before it's too late.

And I'm very grateful for the warning from the operator reminding me to stop gambling for a while. And we should have followed his advice instead of looking for another betting shop that would not have warned us. It was an unwise decision because we should have been able to rest for a while after playing gambling for a week. We can gamble again after the rest period and adjust the gambling schedule so we don't get a warning from the operator.

It is somehow very suspicious when in fact casinos do not mind whether a gambler shows signs of symptoms. They are after profit, except if they don't profit from him, however.

He may have to expect the operator to make him stop especially if he wins every time and they can request this personally after all it's an offline operator. $10 is just not worth it for them which they often lose while him winning consistently.

I just found out that there is an operator who watches his visitors so that he knows which people are addicted to gambling after that tells him, is this every traditional gambling has the same thing in every country?

What I know is that operators allow it because the more visitors the happier they are, this cannot be controlled even though they have spent their money in a week to bet and the operators usually allow it.

I believe this is the case for gambling shops but there is nothing like this for online casinos.

However it's impossible if you think there's an online casino will act like this because almost all online casinos are using weak license, some of them didn't even have license. They only have self exclusion feature that the gambler need to click and proceed it, not an automatic like the gambler will not able gamble after spend $5,000 in a week etc.

I don’t see many gambling shop doing this in my locality, the best the can do is to award you with a gift so as to keep you from going to other shops. If you look at it it’s a business and the main aim of them opening their shop is to make profit and for them to be able to do that they need people to patronize them and that will make them feel that if they tell any of their customers that their behaviors is becoming unusual that will discourage them from coming to their shop.

But in the case the op presented, I feel they did the right but only if they delivered the message to the man in a very nice manager and not rudely and according to what the man wrote I don’t think he’ll be leaving that shop anytime soon since they have his health at heart and are not just interested in their profits alone.

I agree with you, because it is in the best interests of all gamblers. And if someone from the betting shop operators noticed, it was probably meant to warn gamblers that gamblers need to exercise self-control when losing streaks continue. And it would be even better if there were betting shops giving good advice or advice to excessive gamblers before resting them.
And I think it's for the good of the gamblers, or maybe the betting shop doesn't want to be blamed when many gamblers are addicted because they often bet at the shop.
and if it was me i would also quit and if i didn't feel addicted i would find another betting shop.

I am following this same guy on Twitter and I also saw this tweet, and going through the comment section of the tweet, we can see people commenting that if it was in a certain country(don't wanna mention names here) the manager will call up to tell you he misses you if they do not see you for just one day   .

Anyways, I don't think it's about country though, I think this is more about personality, that is, being educated and responsible, business is not all about making money all the time, it is also about making sure our customers are mentally and emotionally healthy at all time.
Kudos to the manager, he deserved a reward for looking after a customer in such a manner.

Yes, I will take a break since the manager already told me so or else there’s other betting shop that I can place my bet. Consistency imho is not an immediate addiction especially on this case which the money amount involved is consistently small. I will only consider this as an addiction if he is placing an increasing amount of bet per day.

This kind of protocol for betting shop on UK is normal(I guess) because they have a very strict gambling regulatory board to watch all businesses related to gambling and maintain welfare to their citizens. They also proposing a bet limitation amount per player IIRC just to control addiction.

Do you really think this is what happened? For me, it's like the Twitter user is promoting the shop with a made-up story just like every social media influencer does to make money for their living.

I don't get how a casino employee can stop you from gambling there because he feels you are addicted.

If it actually happened the casino or the shop would be sued for denying an individual right and its legally possible really if a shop thinks they should not come there every day then they should have a rule stating that.

I am not invalidating the action of the sport betting shop's manager but I feel like this probably has something to do UK's regulation on gambling, from what I have read on articles, UK is very strict with their regulation in order to protect gamblers from gambling addiction/financial loss. I wouldn't be surprised if one of their regulation is that they require gambling shops to spot gamblers that shows signs of gambling addiction and perform preventive measure, just like what the manager of the sport betting shop did.

It is a betting shop operator. Most people that come to bet with him are likely from the same street where is gambling shop is. He will likely know some of the people that comes and bet with him and he will know if someone among them is getting addicted. But in the country that I am, there is nothing like that even if you use all your life to bet, that is your own cup of tea.

I'll probably be the only one to say this but I think that was kind of an early stoppage. I mean if the player was strict and steady with his bankroll then I don't see any problem. I can compare this to those people buying one lottery ticket on a daily basis. If the player suddenly starts increasing his bets then that's probably the time to approach him.

This is just a betting shop, there are other ways people can bet. No one will restrict anyone to be gambling online. What I am trying to say is that betting shop operator may be helpful for some gamblers, but not for anyone that gambles online. Gamblers should discipline themselves and gamble responsibly.

It was betting agent that stopped the gambler, not a bookmaker directly. According to what I know, bookmaker are directly interacting with gamblers online and this can not be helpful for gamblers than to be using little amount of money and to gamble responsibly.

There might be a few bookies who would do that, but it isn't ideal for many. The issue at hand is that bookies or sports betting agents are aiming for higher profitability. This implies that the more bets they attract, the more money they stand to gain. In my opinion, the phrase "gamble responsibly" should be sufficient to caution bettors, and if they choose to disregard it, the consequences are theirs to bear.

I don't oppose shops advising individuals to quit gambling if they identify someone displaying signs of addiction. However, what if they encounter a multitude of gamblers who are already ensnared by addiction? Will their sole responsibility then be to tell these people to cease their activities?

This is how every sports betting shop should operate, in my own opinion. It's more about the mental well-being of the client than about the revenue accrued by the business. The screenshot I am going to share is from a Twitter user who shared his story of how a betting shop operator stopped him from betting after he noticed that he was placing bets on games every day for one week. The bet operator suspected that he was addicted to gambling. This is very commendable. from the bet operator who is educated on the symptoms of gambling addiction. If you were in the narrator's shoes, would you take a break from gambling despite knowing that you are not addicted, or would you patronize another betting shop?