Topic: Rollbit (Read 181 times)

Well I do gamble a lot I'm not in denial, when I feel that I spent too much , I do self exclude myself occasionally, but I truly don't remember self excluding permanently and I doubt they going to reconsiderate, they don't even reply to me at this point

Correct, I do delete emails, especially casino ones, so probably I deleted them long time ago. Now that still doesn't change my question, why they don't send me my old chat transcript with them, that would be my only option to see how long I was self excluded and to find out that I was in the wrong 😭

Holydarkness; I have read this case as well, but cannot find any similiarities if I may ask. Here there is a responsible who was unfortunate who didn’t get compansation; but in my case the casino is responsible but I don’t get compansation.

The casino also admits they are responsible by compansating everyone who got liquidated or stop lossed during their maintenance event.

So casino doesn’t compansate either way? I hope you don’t think my case will get resolved until I get my OWN MONEY back.

I actually read all of those and yes, I can understand that it is indeed a very tricky situation. Or rather, [like another case that I am currently overseeing] a series of unfortunate events.

Not trying to get involved with your domestic issues, but... give your boyfriend a talk with openmindedness. I am sure he did not mean any harm by not telling you about being excluded. Maybe he didn't tell you because he felt ashamed, as understandable to be felt by any kind of an addict. Work those things out and then work together to get both of your gambling behavior fixed.

As for this case, I'll mark this as resolved on my list. I will appreciate if you can lock this thread to keep it from spam. The button is on the bottom left of the page.

Holydarkness stranger from the internet, thank you for trying to hear me out, I don't think it's possible to get my balance back and I think Razer won't be able to help.

 I was in some kind of way wrong , well it's to tricky to even try to explain. It gets deeper than I thought, my bf is included in this, him and l are cause of this mess, but I'm not even blaming him due to 2023 permanent ban it's both of our faults. Rollbit told me linked accounts histories are ,Nov 2023 asked 6months exclusion that got permanent ban I got to the bottom of this and now I know I was permanently banned even if I asked only for 6 months exclusion, April 2024 linked account also got banned were balance was paid out and now it's my turn in 2024 Nov with permanent ban again and balance forfeit.

So at this point I'm not even sure what is what. Was I 2023 Nov asked for self exclusion for 6 months and for saying that I lost too much money got permanently banned?  Answer by them is yes. Then my bf account getting linked and got permanent  ban without telling me? Highly likely but he doesn't want to admit and tells me to pursue with my case, I know that he was self excluded at some point as well. Appearantly account that was banned in this year's April (his) got balance paid out and I never knew about it (we will have conversations about it)... So now the issue looks way worse for my case and it wraps up in so many levels that there is no way to unwrap it, even texting this I feel dumb trying to explain myself, but the first permanent ban wraps it up completely, especially as I asked for 6months exclusion , this account is open for more than 52weeks that is 11months , so all I can think of I imagined that I asked for 1months exclusion like I told you in previous posts and reopened different account after period of 2months passed, but as I seen in their message I requested 6months , so yes now I finally can admit that is my own fault for opening account within 6months time or even opening one at all as I had been permanently banned by them, gamblers mind imagining things.Me and my bf used same eth/btc accounts same IP so it's no surprise that they managed to link us both together. Now that we are banned together I think we need to figure somethings out with our lives, this shakes me up a little, hopefully for good

That is why everything seemed like a scam for me , once I won and could not cash out. I truly believed that I was excluded for one month, never heard of him getting permanently banned and I was making a mistake for opening an account.

I decided to remove my posts from Reddit and to delete my trust pilot review , now knowing that I was in the wrong. It still hurts to think that I lost around 7-8k in that period of time and that my balance will be forfeit. I won't make such mistakes in my life again and definitely will never try to open rollbit account again. That's why I deleted my thread posts here as well, Rollbit is not the one to blame this time even if it hurts this bad.

If you read all of this you're a champion, thank you all who truly tried to help or gave me hope in the end I look bad, due to my own mistakes I'm sorry for wasting anyone's time

You can just mark this as resolved... well, kinda resolved through your own consideration to "retract" the complaint" and no longer pursued for an answer. Then lock the thread.

And umm... just to be sure, you don't need me to try to reach Razer anymore? I'll do it if you still want to pursue the matter.

Reading the development of your case, I think you will really have a hard time regaining your funds here since you’ve been warned for the possible repercussions which you read and acknowledged based on the screenshot.

Again, your only chance is reconsideration to rollbit. But you should seek professional help to fight gambling problem mate.

I think you will still gamble and do the same if you recover your funds here.

I might need more context. You're saying that you've managed to regain access to your old email account but you can't find any correspondencies with them on that email inbox because you've probably deleted them? No email being exchanged with Rollbit at all on that inbox?

Without access to your previous email to check whether you asked for permanent exclusion or whatever situation regarding the exclusion you had with them in the past, I would be honest and have to say I think it's difficult. We really need those email correspondencies to dispute their claim as inferred below:



It seemed, by their explanation, you asked for permanent exclusion with your first account. Perhaps after that one month exclusion period, you wrote to ask for it to be extended permanently. Maybe something else. Maybe you didn't say anything and they wrongly assumed permanent exclusion. That's why we needed your past email correspondencies with them.

Because with the current narrative so far, you asked for permanent exclusion, and they granted that. Thus, this second account can be considered as an evasion and allow them to forfeit everything. Unless you can dispute that by showing your previous exclusion request with them where you didn't ask for the permanent one, we might can argue it to an unintentional multi-acc instead of circumventing exclusion.

It should be in your current best interest to regain access to that old email.

Lucky for you their representative is very active here especially on dealing issue related to them. You can PM this account https://bitcointalksearch.org/user/rollbit-razer-3261248 @Rollbit Razer or just wait him to notice this thread because he is already notified through tags.

Also you should cooperate with @holydarkness since he is very good on helping user with issue here due to his expertise.

Nevertheless Good luck on your quest to recover your balance.

This is normal since you violate the ToS by bypassing the self exclusion using alt sccount regardless if you didn’t know the rules. Casino has the right to hold your balance because if you lose in the process you can blame them back by allowing you to play more even though your account is self excluded.

I’m not trying to defend but there’s a lot of case like this that user using the self exclusion as way to recover loses once fuck up.

Your only chance now is for reconsideration of rollbit to give your money back especially the winning . The deposit should be back imho.

Hmm, as bad as it sounds but it's actually your own fault. Ban evasion is a serious matter for sites like this and I mean you basically self excluded yourself, so there is that.
The fact that they keep your money is harsh, but they are protected by their TOS unfortunately.
Still in general it's a bad way to treat customers. Rollbit, as well as other sites, always prides itself with words like "we are very good in finding multiple account" . Well, now what I wonder is, how long did they know this is a multi account? Was it from the beginning since I doubt you changed your IP and stuff or was it after the KYC. If it was before KYC then they are pretty much freerolling you. You win, you get hit with KYC which confirms the multi accounting and if you lose you can keep playing (and losing) until you might win some back, and then the KYC thing starts. Can't like that but it's common on many sites. 

If you still have access to your email that you used to exclude your first account, there might be some hint of the self-exclusion situation, given [AFAIK] Rollbit process self-exclusion through email. Thus, the correspondencies [and with it, the duration or if that's a permanent exclusion] would still be accessible to you.

For the time being, can you please complete this accusation with screenshots for evidence so I can mark this as an ongoing case instead of invalid?

Well probably not getting my money back, sorry for wasting everyone's time don't know how to delete this thread