Topic: Rollbit Closed my Account and Voided my $1,300 USD in Rewards for "Abuse" (Read 147 times)

If there is nothing else confiscated and you suffer no financial loss from the situation, I'm afraid there is no scam happened. The reward was a "bonus" and not part of your balance. Granted, they promised you them as a reward and if your story is 100% correct that the only time you lashed out was the earliest day where they froze your account [rightfully so, as part of their gambler protect act], I think they should be a bit more lenient. But still... there is no scam happened here. At least from my point of view.

Best I can do is to try to reach to Razer and see if he can reconsider your case, but if Rollbit stays firm with their initial decision, they have the right to do so.

Nothing else was confiscated, I expressed that I was apologetic of course for my behavior towards staff on the night I was taken off the platform. I will say that I find it strange that I was able to speak with support throughout the 30 days and it seemed like there was no issues with having my rewards sent considering I was being polite and they asked me to provide a crypto address to receive them.

It just seems like a low-blow considering I have already lost so much on their platform, I would realistically see them making this up as an excuse just to not send out the money.

I think I got a better grasp of the situation than before. If I may...

Regarding your account being forcefully closed, it was part of their gambler protect commitment. In short, they have to take action to protect gamblers against harmful behavior and being responsive to detect signs of it. Self-exclusion is one part of Gambler Protect. However, even when the gambler refuse or are not voluntarily apply for self exclusion, when they show alarming signs of detrimental behavior [self harm threat, addiction, threatening others, etc.] they have to jump into action.

Given when you're on your drunk state informed that you have problem [how miserable your life is and you can't stop gambling] they had to promptly jump in to intervene. I think that is what happened with your situation and the "forceful" termination of account.

Now, regarding the reward. I am not sure what really happens between you and their representative, what kind of exchange of communication happened during day one to day thirty, or how severe did you react to their intervention, and so on. If I have to take your words for it, though, that you're being polite the entire time excepting the time when they terminate your account, I personally think that one time should be an exception, given a very bad reaction is to be expected when someone did something to you against your will.

Nonetheless, were other funds also being confiscated? Your deposit and winnings?

Bumping this, still no idea how I "abused" staff 1 day before my rewards were supposed to be withdrawn.

I appreciate the response but the issue I am having is trying to find out how I was disrespectful towards Rollbit staff during the 30 day wait, not to mention I asked one day before the 30 day mark and was met with a pleasant reply from a Rollbit chat assistant saying my rewards would be sent and that they would contact me. Fast forward to a day later, I was somehow abusive towards staff when I have not used the chat system, nor have I broke any policies regarding new account creation. I understand the money was not in my balance, but with that being said they "FORCEFULLY" closed my account which prevented me from withdrawing my rewards I once had on your platform. The extra money would help me out but I am just trying to figure out what I did wrong for this to even happen, EXCLUDING the time of my account being closed which is the only day I can recall of when I was in-fact being rude.

Hi, thanks for coming here.

I see that I somehow missed the initial narrative that what OP had is a "bonus" and not his original fund. I understand it's like a compensation?

Further, if I may ask, so we can be sure every t are crossed and i dotted, I can't find the clause "[if a user refuses to treat an agent with respect and decency their rewards can be forfeited]" anywhere on your page. Is it communicated privately with OP through your email change, or perhaps I missed them on your page?

Hello,

Rewards are not a user balance, they are a voluntary mechanism offered at Rollbit's discretion.

However, we do typically offer these Rewards to players who wish to leave the site for whatever reason.

The Rewards are paid after a 30 day period to deter any ban evasion during that period.

If our T&Cs are broken during the period the Rewards would be forfeited. Again, this is a voluntary offer by Rollbit.

In this case you were verbally abusive towards our team during the 30 day period, which voided the offer.

As you know, you agreed to terms at the start of the 30 day period, including "if a user refuses to treat an agent with respect and decency their rewards can be forfeited".

It's obviously not possible to be scammed out of funds that weren't originally yours

Thanks,
Razer

Hi, first of all, I congratulate your decision to voluntarily take their self-exclusion offer. It took an enormous strength to fight with yourself. I hope you can keep it up, and remember that helps are all around, there are so many people care about the situation you currently have.

Second, if I may help clarify the situation happened to you to the best of my knowledge regarding 30 days waiting period for withdrawal, this is one of their policy for a withdrawal for locked account with amount greater than 50 USD, that it'll be done manually by their staff after the waiting period. So, it is not just you, in a sense that they specifically made it difficult to you, other people that applies for self-exclusion also faced this policy.

Now, third, regarding voiding your balance for the reason of "abusing staff", I will have to agree that it sounds odd. In fact, I don't think there is a clause on their ToS saying about this [not that I check to confirm]. Please give me a few time to reach to Razer through PM and invite him here to get a better hold of the situation. He might be able to sort it out.

Meanwhile, I am reuploading the images for visibility:

What happened::

Hello members of Bitcoin Talk, I discovered this forum on the internet and it seemed like the right place to properly get in touch with Rollbit staff and the owner him/her.

Let me start off by saying I am a recovering gambling addict. I found Rollbit and played on it after being an ex-Stake gambler considering the better rewards that Rollbit offered. I lost around $40,000 USD which was a large chunk of my savings.

~32 Days ago I was banned from the website after I drank alot and was ranting in chat about how miserable I was and how I could not stop gambling. I was reached out by staff via tickets for self-exclusion and they eventually forcefully closed my account, offering to reimburse my pending rewards ~$1,300+ USD ( a feature I have never heard of before, but seemed reasonable.) I played on the site for a few months and let the rewards stack up.

As of two days ago, I asked Rollbit staff in a ticket regarding the status of my rewards being sent. I was met with one of the staff members saying that my rewards would have to "manually approved by a different colleague" and that my pending rewards would be automatically sent to the Ethereum address on file after they contact me. I had no issues and was very respectful to them. Until today, (which is when the money should have been sent) I was notified that my funds were "voided" as a result of "abuse" I was ignored after asking what I did so I opened a new ticket and spoke with another staff member who claimed the reason for my money being forfeited was that I was "abusing staff" which makes no sense to me, nowhere in their TOS/Policy do I even see funds being forfeited over what you say to staff. If this were true, it would apply to pending withdrawals being canceled if you foul-mouthed the staff team.

I did no such thing, and even then, I have not been able to play or make any new accounts since my ban as that was stated by a moderator to receive my rewards.

Scammers Profile Link:

https://bitcointalksearch.org/user/rollbit-razer-3261248
https://bitcointalksearch.org/user/rollbitcom-3067300

Amount Scammed:

$1,290

Payment Method:

Ethereum

PM/Chat Logs:

https://imgur.com/a/9e6jsKl

Here are screenshots of my conversation with the staff, it is not in particular order but you can see where I am coming from.

Additional Notes:

I do not condone gambling, please research the websites you play on if you do decide to gamble and be responsible about it.