Topic: Rollbit has literally has thrown my money away, sending it to an FTX address (Read 899 times)

Umm... yeah, I guess there is no harm in that, if you can ask them to spare a few minutes to create an account and see what's behind the "sign-up wall". I assume, from their email, it'll at least give us an idea if there's any fund recoverable, thus, answers your worries.

Hopefully the red isn't an issue or else that would be scary. I'm slowly getting over the loss but would greatly help at this time if they could get it back. I tried making an account a few weeks ago but it says "Use your FTX credentials and the same MFA as you did before." meaning only the company is available to do this and check to see if there is any claimable balance.

So I suppose now, the next best thing to do is to tell the company about this, with the image you've showed and hope for the bets?

[Reuploaded to talkimg and adding some mark]

The text I underlined in red raised some concern in me. I hope I'm wrong, but the way I perceive it from their reply, they made some kind of "snapshot" of the balance during petition date, and what's claimable was what's recorded during that date, and thus your "deposit", which happens later than the snapshot, was not recorded.

The sentence I marked in blue, though, might offers something. Have you made an account on their portal and see if there's any claimable balance there? Given your fund on the NFT company's address was moved, maybe --just maybe-- it's recorded and claimable.

I'm surprised I received a response at all but
https://cdn.discordapp.com/attachments/1134382609984651265/1175194026761269368/image.png?ex=656a57ba&is=6557e2ba&hm=e13909af1fda74952a192c61769be8b555dc6e70962f49238b35e797e4ff9e28&

That's what it says

That is pretty much established, OP acknowledged that he's in this situation due to his poor decision too. As Rollbit already done their duty and did nothing wrong here, nor can do anything about it, what we're trying to do [and what's left to do] is pursuing the FTX address and [if possible] recover the fund

The first address where I deposited / withdrew was my address which I still own to this day. The same wallet I still use years later. They sent it to the address that deposited most recently, including money that wasn’t deposited from that address.

Unfortunately I can’t just change it. I should’ve just done this earlier yeah

As I understand it, your money was sent to the address that you specified in Rollbot during registration. And the fact that you did not change the address in a timely manner is only your fault, since the payment was sent to you in a timely manner using the details specified in your personal account.

Unfortunately, no reply from [email protected] - I actually tried to find more but couldn't just a little while ago. I'm surprised these emails even exist. Really amazing how you found them

I didn't know those emails existed.  I'll try to email [email protected] and [email protected] and post here if there's a response

Thanks again, I really hope they respond this time.


Also, I've posted what happened with the company above. They said that they highly doubt I could get it back since this happened after the FTX collapse but no response since. I suppose if I keep asking and show that there's hope maybe they could.

Have you got any email reply from them? If they replied, you can probably ask them what to do on this situation. If they haven't reply you, have you tried their other email address? Which one did you use to send them an email? [email protected]? Try these that's listed on their portal for claiming:


meanwhile, what's the development from the NFT company? Have they give you a legal power to control that wallet or something that might help you gain access to that fund?

I've heard both that it's "easier" to get my money back since it was from after the crash but I also heard people say that its not gonna happen. I'm not sure what but I hope something can be done

The money Rollbit sent was already confirmed and is now being transferred out. The outgoing transaction is being sent to a wallet used for consolidating recent deposits sent to FTX. There aren't any other clues as to the wallet's purpose because there is no other activity besides these consolidations.

The FTX claims website indicates that customers are only entitled to their balance prior to November 11, 2022. Since it is after the claim deadline and your lost funds were sent to FTX after the specified date it's not looking too favorable but perhaps the custodial service you used could amend their claim or submit a new one to try and get back those funds.

https://cdn.discordapp.com/attachments/1134382609984651265/1173024315386630276/image.png?ex=65627306&is=654ffe06&hm=03190a0c366944be088d9d73831e2328bdb2d9af1f9fd57a7d0aed553d4de270&

Thank you, they now realize that claims.ftx.com is a legitimate website but they seem to be saying that there is no hope because it was after the crash, so they highly doubt it. I appreciate the help here. I am no expert at any of this its literally the first time ive had an issue with crypto after years of using it

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Guys what the fuck? the money moved.
https://blockchair.com/bitcoin/address/33FVJ3A8FEEmbwCLgYbbZw6zFzyNon4NnD

Do I even have a chance anymore

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Sorry for all the double posts this is actually scary wtf


I've went through it a little and it was apparently done yesterday, but its still pending

https://cdn.discordapp.com/attachments/1129161965839855688/1173762036266717224/image.png?ex=65652214&is=6552ad14&hm=cf8c00f0b4f8681aeb2baf30865c3e6aa653613855d09e6ecf7e61cb189f951e&

Since its pending, do I still have a chance?

I click on the transaction hash of the transaction
https://blockchair.com/bitcoin/transaction/13b8c1a93bd5b15d272c1d654e7c0379661647f3326dc86a702ffbda793c7beb

and this was like, the same transaction where rollbit gave me my money back. I'm confused..

I click on the address where its sent to and it looks like starting Yesterday and Today, a bunch of money is just being mass sent to this one address, including my money
https://blockchair.com/bitcoin/address/3KUHpUCxaaJAsR5DQYB5rPYK8xwQprcZC9

is this something related to giving back the money from FTX victims? What's happening?

That is your conversation with the NFT company?  From a quick google search, yes, they're real and legitimate.

[All of the links on this post are deliberately not shortened and displayed in full so you can easily copy and paste them] FTX's account on twitter gave this link as below,



and that same portal will refer you to this article, https://restructuring.ra.kroll.com/FTX/EPOC-Index, stating,



There are several published article referring to that portal. You probably can ask them to read these articles, or ask them to take a quick DD themselves so they can be more assured for the legitimacy of the portal.

https://www.prnewswire.com/news-releases/ftx-debtors-launch-online-claims-portal-for-customers-301877136.html
https://www.cnet.com/personal-finance/crypto/if-you-lost-money-when-crypto-exchange-ftx-went-bankrupt-you-have-a-few-weeks-left-to-make-a-claim/

Little Update:

I've shown them and talked to them about the suggestion you've provided and I got a response

https://cdn.discordapp.com/attachments/1076932907307909201/1172622195239948298/image.png?ex=6560fc85&is=654e8785&hm=1e7a7d23db8cc71de2bb7294b3e899dc790fcb3c95e01f03f646292209e13910&

Could we double check, or confirm that claims.ftx.com is a legitimate website for them? I've been also trying to get ahold of a FTX Prosecutor on LinkedIn but no response so far as well. Any other people I should contact for advice or help?

Thank you again

I don't think there is, the account was under their name, the legal power is on them. If FTX unilaterally grant the claim and the fund to your nominated address, without the NFT company's agreement, I think that's a case they currently won't have any interest to get into.

Your best chance is perhaps, as I said here on #61, to have the company wrote a legal document, acknowledging that the fund on their wallet is yours and you to act on their behalf, that the account is "bestowed" to you.

FTX will ignore you forever. I don't mean to demotivate you, but looking at their current position, dealing with wrong transactions is certainly not their priority.
Maybe you should contact one of the prosecutors who is handling the case against them. Although your case will be more difficult to present and prove.

ah i guess i can try, i really hope the company doesnt ignore me because they've been for the past week too. i emailed the ftx support email that a member mentioned above but no response either

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I just saw this video randomly on YouTube I was wondering if it could possibly be useful at all to this situation
https://www.youtube.com/watch?v=vF4t58gil1k
(SBF found guilty of all charges, video made 1 day ago)

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Is there like any way I could claim the money without having to go through the company? They've ignored my message for over a week now   I've sent [email protected] a message but no response in some time too. Unfortunately I can't use claims.ftx.com without the company's help since its their FTX account.

I might be wrong, but that snippets of announcement were scattered around the website, and I believe the full article is here, which reads,



The way I interpret it, yes you can try to file a withdrawal request after 29 September, but you'll need an order or approval from from U.S. Bankruptcy Court for the District of Delaware, without it, your claim might be rejected.

I think it's worth the shot, though. I mean... there's nothing to lose, is there?

I just remember reading it here, maybe I misread it? idk
https://claims.ftx.com/welcome


File your customer claim
Deadline: September 29, 2023, 4pm ET ("Bar Date")


The FTX Customer Claims Portal and the Kroll Portal will remain accessible after the Bar Date to amend or file a claim. Absent order from the U.S. Bankruptcy Court for the District of Delaware, any claims filed after the Bar Date will be considered late filed and may be disputed. KYC will also remain open for customers to complete and upload the requested documentation

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Nearly forgot to respond. I've sent them a message via their email as well, I hope I can get it back or anything I can try to do really.

Not many, true, but there are stil good few reasons it being rejected or, at the very least, facing a good difficulties. One is as I mentioned above your post: that the address belongs to an NFT marketplace [company, according to OP] and not OP's.

It will be understandable if FTX or whatever they're named these days, refuse to just let the fund go without proper authentification and statement from the company that bestow the control and the content of the fund on said address to OP.

The other [and significantly less dire, if OP interpret the article he read correctly] is the deadline.


Are we 100% sure this opinion is not biased? That it's 100% Rollbit's [or other casino who implement the same policy] fault? Because, OTOH, if OP submit the KYC right away when asked, this whole mess can also be avoided. I can partially understand OP's decision of emergency cash [though I can suggest way more secure methods if the aim is simply to lock fund for emergency cash] but, like it or not, he shared portion of responsibility on this case too. He refused to perform KYC right away because he wanted to reverse the withdrawal request, he can achieve the same result by doing KYC and re-depositing it to Rollbit.

If I may repeat my question [which was a response to your own invitation to discuss this matter, but then you ignored],


[Sorry OP, I have no intention to pour salt to your wound, but some things need to be straigthened]

First of all, the claims.ftx.com URL seems to be legitimate.

Second, you do not have to wait for them to reply on a discord chat, you can use the customer services email address on their website to initiate your queries ([email protected]).

I doubt any of us here are experts in how FTX investigations are going but you have an interest to contact them and get as much information as possible as that would seem to be the only way you stand a chance of getting some of the owed amounts returned to you. You should remain hopeful and you should stay positive, just send them an email if you want to ask them questions or better still you can log your claim. The fact the option to log the complain is still present therefore the obvious conclusion would be that you still have time to submit your claim.

Considering that Rollbit sent the coins after collapse, and after FTX/its subsidiaries become defunct, you should be able to get them back quite easily.

This will actually serve as a great test for the parties that are in control of FTX. If they do not give ineedhelpplease's money back, then the thievery is still continuing.  

It would be dumbfounding if they turn around and say that they no longer have access to the wallets. If they have a large array of wallets, someone with blockchain knowledge a part of the party in control can export the private key quite easily.

There are not many reasons why you would be rejected. I would not be surprised if it takes a long time to even get a response from them though.

Good luck, please keep us posted.


This is a damn stupid industry practice. You are telling me that every casino will just fling funds to places despite not knowing where it's going, and that regulations render casinos incapable of asking a user "do you control this address?" before sending a refund? Please. That is a very poor industry practice and all casinos who do that are asking for complaints, and deserve to be scrutinized for this.

I am not in the mood to get involved in more drama, however if you want to prevent complaints in the future, communicate better and don't be idiots. I say don't be idiots because this "internal policy" that is apparently "standard industry practice" is idiotic. You know how the blockchain works and you know that confirming address validity to ensure it's not a service-address is essential for any kind of refund. This process that ineedhelpplease now has to follow is 100% Rollbit's fault and was very simply to preventable...If I were him I'd be pushing for compensation for the time and potential loss that you've caused for him at the minimum and probably scrutinizing until the "internal policy" is publicly changed as well, so that others don't face these problems.

Do you mind providing me this article? If I have some time at hand, I don't mind to give it a read and see if we have the same understanding of what the article conveyed. But... I agree with you, suppose they're still allowing it, I think the fund will most likely transferred to that company's possession, and/or can only be verified by the company, and not you. Unless... maybe the company can write a statement that the recent deposit to their address is yours and will be "bestowed" to you?

I wasn’t very good at reading it but they did say you can submit a claim after the due date but it might be denied or something idk. Could still trying be hopeful? And if I do, it would have to be under the companies FTX account. I’m willing to verify KYC since it’s my money but is this illegal since i don’t own the account? Unfortunately it actually was the same day I decided to verify KYC that it was also the deadline lol

That option had crossed my mind before, but if I am not mistaken [which is why I didn't voiced it to you] the deadline for claiming a return already passed, even before you created this thread, on 29 September. Read more here and here. If it's still open and the deadline is extended, it might worth the shot.

For the chat, those were the only two questions asked before they ended their investigation.

I do remember being asked multiple questions within the interview, but since I don't have a recording, I cannot remember them all

Here are some;
They asked if I could log out and log back in
They asked if I could verify my email (At the time this gmail was locked, but as of literally 10 minutes ago I've gotten it back through entering my correct password and verifying my phone, so I can do this now but sadly it's uh far too late lol)
They asked where did my most recent deposit come from, which I showed them

I believe there may have been some other questions but I don't remember.

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Hey, since you are an expert I would appreciate some advice or help here if possible for something i’m about to ask related to this thread. I’ll post in a second since i’m at phone and I need to go home to type easier and provide screenshots.

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Woops, almost forgot to respond!

So, I heard about this site named ftx claim or something and it wanted me to log in. Since I don't have an FTX account I contacted the company and I was ignored.

https://cdn.discordapp.com/attachments/1051132543350611968/1169142611454476308/image.png?ex=655453e8&is=6541dee8&hm=24fa049c4db520e57d14c3fed6329ec8df8e74dcaba8a8b21a49cc7647f56837&

If they decide to cooperate do you think I could get my money back from that website? I saw one of the steps said to complete KYC I'd be willing to do this for them or something assuming its legal and etc.

Is there anything I could do really? I feel like it's just gonna be stuck there forever.

Unfortunately, from what I read, judging from their wording, I think yes, you indeed triggered their AML alarm. Casino are very sensitive to funds that deposited to their platform and later withdrawn without any bets. Usually they have minimum wagering requirement to discourage people from using their platform to launder money. I've been wondering about this too, but I assumed you passed this requirement because you said you did gambled some.

If you deposited the funds and requested withdrawal soon after, without touching your fund at all, casinos will usually get suspicious and implemented KYC/AML screening.

Is that all they asked? Or is there any other question related to the fund activity they asked, be it on the live chat or during video verification?

Here are all the questions that I was asked, after their review of the interview if this helped
"Can you provide some information on who the withdrawal was initially going to?"
"Why did you deposit the funds to Rollbit then try and withdraw them again to use in a deal?"

https://cdn.discordapp.com/attachments/1051132543350611968/1168118643679313960/image.png?ex=65509a43&is=653e2543&hm=403d9d597b7a80f87ed06a3b6083d09a22fa7b3960e860562e6c511fdab94355&
https://cdn.discordapp.com/attachments/1051132543350611968/1168118685504909332/image.png?ex=65509a4d&is=653e254d&hm=b15a2303553a78aa627398cb97c22d60b9ea75096ec11c0cb593cfd3b0b1ea40&



So from what I'm reading, I'm assuming that AML happened around here?

AFAIK, gathered from several sources some time ago and probably a bit outdated, AML verification for crypto "business" involves submitting ID [driving license, passport, or other govt. issued ID] and proof of residential [utility bill, bank statement, landline bill, etc.] Not sure if the part I bolded above was one of their AML compliance, though one of the AML protocol is simply identifying and monitoring the flow of the funds. Thus, probably you're not in a serious situation where they require a complicated AML verification, they simply tracing and "labelling" your flow of fund.

I understand it's a gambling site but they have an NFT buying and reselling section which is allowed for the USA to participate in. I opposed gambling and never like putting any extreme amounts in there, only like $1 $10 etc just really small amounts every once in a while. If I lost it from gambling it would hurt even more considering that the stupid action was on me. I already learned my lesson not to gamble long ago and seeing how it took along time to have it gone by a really dumb and avoidable action that I already knew the consequences to (losing money by gambling).

The company has directly told me it was from FTX, I could link a recording of me refreshing the chat and show the chat history too.

What you wrote sounds like the monologue of a gambling addict who gambled with the money he needed for his education and to pay back his debts. Without going into why they banned you, would it hurt you less if you lost your deposit gambling and now you have to find another way to pay your debts and education?


As far as this is concerned, I believe that you have a full right to be dissatisfied and to seek justice, because this is definitely stupid on the part of the casino, because how else can you describe that after such a long time, someone thinks it is right to return someone's coins to the address from which the deposit was made, without first contacting the client and asking for confirmation.

I don't know if there is anything in their TOS regarding that on the basis of which you could ask for a refund? Besides, can you prove that the address to which the coins were sent really belonged to FTX?

Yeah I don't remember submitting any documents and they never told me anything about "AML" I didn't even know that was a thing until after I made this thread. I was told to do KYC, and completed it using my Legal ID. I then completed a google interview with SmokeyLisa, and then answered a couple of questions related to the transaction I believe.

I'm not even sure what an AML document either but I know that was all I did, never submitted any paper files or documents to them, just my ID and an interview and answered their questions.

I am a bit unclear about this. So OP triggered AML flags, but he doesn't asked to provide AML verification documents?

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There's no harm in double checking things, right? Besides, I might be wrong, but being a USA citizen does not means you're banned from using their service, being a current resident of USA does. So, they probably checking if you're accessing from within US soils.

If you can help re-clarifying from your side for above question, you are not asked for specific document related to AML? You're just asked to provide ID and to log in and out of your account?

Yes I’ve been completely honest about me being from the US and the stuff here, how long it’s been, that i’ve gambled a couple of times on rollbit.com instead of sticking to rollbot.com etc.

I’m confused as to why you had to do an investigation to see if I was from the USA when Before KYC verifying I literally admitted that I was from the USA and had gambled a few times but explained that the money earned wasn’t from gambling. Why investigate over something that i’ve admitted to before the verification?

I’ve contacted the service before doing anything such as worrying and they said and they used FTX. Please understand that I really needed this money. I needed to pay back my friend and pay for college and So far it just seems like i’m being treated like a bot and I get stressed over this situation way too much. $6K is a lot for me and where i’m at in life at the moment and it really hurts man

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I worked hard for this money and the entire reason why I even deposited was because I trusted rollbit wholeheartedly.. Please man I don’t deserve to lose it and now I need it the most and I can’t access it because of this random stuff.

Please understand how much this is affecting my life. I actually needed the money

Thanks for the heads up on this one!

This case first started on Jul 7, 2022 when our system flagged the account for suspicious activity related to their crypto transactions. KYC was requested at this stage.

The account remained stagnant until Sep 29, 2023 when KYC was finally completed on the account.

Once our support picked the case back up, we noticed the KYC had been completed by a US individual.

This doesn't necessarily mean OP was based in the US, but after further checks we were certain the individual was based in the US.

We now have an account where the player has circumvented our geographical blocking measures to open an account on Rollbit and which has triggered our AML system.

Our internal policies for these scenarios ensure that any deposited funds are returned only to the address we received them from. This is a standard industry practice.

For any funds that are sent directly to a service wallet, we recommend reaching out to the service directly. We have no control over their wallet, nor can we reverse the transaction.

Understood, thanks for clarifying this. I saw that Razer was online two days ago, but didn't respond to any other threads I am pointing him to, probably he was just going online for a very short time and couldn't address any issue. I'll try to hail him once more with the updated development of this case.

The first one, Razer cancelled the pending transaction and (before he sent the funds to the latest depositing address) the money was on my rollbit account

Your post is ambiguous, please clarify, did the transaction got reversed by Razer [the withdrawal process got cancelled and you got the fund back into your rollbit account] after the KYC finished or any time during that KYC request, or did the transaction stays at processed status and once you did KYC, Razer sent it through with the detail as you previously submitted back in 2022? In short, was it reversed [cancelled and the amount reappear as your account balance] or was it not [got approved and processed as per the withdrawal request 15 months ago]?

Sorry for the confusion again but the withdrawal pending transaction that was pending for a year was reversed by Razer, it never went through. He did send it back to my depositing address after reversing the transaction (all without notifying me).

I've worried quite alot about the pending transaction and asked them to cancel the pending transaction plenty of times, live chat and google meeting.

Sorry for all the confusion again I tried to make it as clear as possible.

Yeah, for the ban I was only supposed to use rollbot.com instead of rollbit.com, I was stupid during late 2021 and early 2022 and usually accessed rollbit.com and gambled small amounts of cash sometimes, which is why I was banned. I realized it some time before I got KYC locked and stopped using it(Even though a big pop up box stating so appears every time I enter the website! I should've realized first thing), I forgot how long ago before though. I know that the ban was completely my fault, even though it is old, rules are still rules and should've been taken seriously.

Though the idea you propose is not without merit, especially for totally innocent customer who will probably lost their fund when this kind of scenario happened, I have to disagree for the same reason I gave to BGC on #37.

Two things that probably worth adding, normal users during normal situation will tend to try to solve their KYC issue as soon as possible, so this whole cluster mess can [and probably will] be avoided. And two, regarding sacrificing their personal and sensitive information, KYC is part of the ToS they agreed, that platforms can ask it whenever they deemed it necessary. Thus, as they've agreed that they can be "subjected" to a "random" KYC, there should be no reason to feel like they're wagering their sensitive information for a chance to get their money, they sign themselves up with the full awareness of this clause, not to mention that it doesn't need to be a wager if they do it in time.

The scenario here, where the fund went to oblivion, is simply because the user dragged their KYC, and losing control of their own wallet. Wouldn't that mostly the user's fault then? To prolong the KYC and to lose their keys or access to their wallet. Suppose they clear the KYC within weeks [if not days], they'll most likely still have access to their wallet. And suppose they lost access to their wallet... how is this not the user's fault and carelessness?

Simplified, what I tried to argue, as they've agreed to KYC, why bother dragging it for over than a year, with a chance of losing the access of their wallet and got their fund delivered to a "dead" address, while they know it's an inevitable process once asked [the request will still be there an hour later, tomorrow, or the next decade] and they have nothing to hide? Granted, it's inconvenient, I myself will mostly shy away from KYC if I can, but when I agreed to it when I enlist myself to something, and it's forced to me, I think I'll do it, given I have nothing to hide.

If I may reverse the situation though, do you disagree that it'll be risky for a platform and probably expose themselves in abetting money laundering [and thus jeopardizing their license] because they go lenient with user by removing the second layer of AML policy and allow user to withdraw their fund to a different wallet, with consideration to the point I raised in #37?

Where the address is from/who controls the address (or, source of funds) should actually be one of the questions asked during a KYC process, especially if they are suspecting the user of violating AML.

That aside,

That is exactly my point. They don't know, and therefore they should ask before sending someone's hard earned money to potentially, the oblivion. 

Why wouldn't a company confirm that the address that they are sending the funds back to is valid and owned by the user, especially after more than one year? People lose their wallets, people forget their passwords, people withdraw from exchanges...just assuming that after 1 year the same wallet is still accessible for that same person is irresponsible at best.


What difference does it make when the person does KYC? You are asking them to sacrifice their personal and sensitive information to get their own money back. To some people, that is such an untrustworthy act, that wagering this information for the chance to get your money back might seem less worth it than the money.

Circumstances also change. Maybe the OP's circumstances changes and now he values the money enough to give his information. Whether that is the reason or not, it is his money that the company is holding for "verification" purposes. At no point does this money actually belong to the company. If he gives the information requested 1 year, 5 years, or 20 years later, the company owes the money to the user they held it from, and are obligated to giving the full amount back if the user met the requirements asked of them.

Do you disagree?

Ok, I gave your entire posts here another thorough read.

I previously dismissed your claim of not knowing why they asked for KYC because you initially sure it was for AML, and I thought you came to that conclusion from the document you submitted to them [SoW]. Assume what you said is the whole story here, given they just asked for ID and asked you to verify the ownership through logging in, I think it's safe to say it was not due to AML prevention kicking in.

However... as it turns out, the reason why they send it to your initial address is simply because it's a "pending" transaction from a year ago, being held there by a KYC requirement, and once the KYC passed, that transaction got processed and went through. I  missed one details, though, I thought it's there on your posts, but [sorry to say, I mean no offense] I am not that interested to re-read the entire thread, so I'll just ask, you did not ask to cancel this pending transaction anytime, be it in writing with their live support, email, discord, and others, or during the interview?


By the way, the reason you're being banned this time is probably because you're accessing from prohibited jurisdiction. You're a current resident of Las Vegas, Nevada; USA is one of their restricted teritories.

For verification, I never submitted any kind of documents. I just submitted my legal ID and then completed an interview with SmokeyLisa. Their interview was nothing of much they just asked some questions and made me log in and out and asked specific stuff to verify it was me.

Yeah, what made me delay the KYC was when I was told that there was nothing they could do to revert the transaction. So I waited and started thinking positively of the situation everytime I thought about it. The stories of people unlocking KYC to use their money when they needed it most was one way I thought of it as and it really helped me think better of the situation knowing one day by time I was told that they could do something I would need the money by then. So for the whole time I was hoping by time a Rollbit employee confirmed that they could do something about the pending situation I could use the money as emergency funds. I asked them in early October if they could do something about it and they said they could, and since it was at a time where I needed money I verified, it was basically perfect timing for me. I was just simply worried the whole time about how I could’ve lost $2,250 like that after completing my KYC which was the reason as to why I never KYC verified.

Wouldn't that go a bit toward counterproductive in AML? Moving away from OP's case for a few seconds, let's assume a fund by an user was a tainted fund, with full intention to ML, but backed with good preparation to pass SoW verification. When he got his fund temporary held by Rollbit or other platforms and investigated [and passed it], all he need to do is wait for one year and claimed that he's no longer has access to the originating address, provide a new address, and the tainted fund are now clean.

Or, if we want to take other scenario [not saying that this is what happened to OP as I don't know what document OP submitted, this illustration is purely for the sake of discussion], when someone caught for ML activity, they can wait for a year, then do the SoW level KYC. The platform asked for bank statement for the last couple of months, they submitted the already prepared bank statement which they have 1+ year to tailor, and once verified, proceed to above step. They didn't do the verification right away when it was asked because if they submitted it at that time, the documents might give a different result.

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I correctly summarize that the reason you delayed it is because you've been told that once you passed the KYC, the fund will automatically be processed and can not be reversed back to a balance in your account? And you changed your mind, the fund you were initially ready to withdraw are now planned to be emergency cash?

I thought I posted the reason behind the delay at least 1-3 times here prior. This was also a question rollbit actually asked me too. I remember being told by a Rollbit staff member that they couldn’t reverse the Pending withdrawal transaction meaning according to him it was forced as soon as i KYC verified (unless i was reading or remembering wrong which I remember talking to friends about it from back then too so most likely not) It made zero sense to me how they could stop a pending transaction and yet not reverse it. I asked them every once in a while if it could be reversed after. I was sad about the potential $2,250 loss at the time and this was my biggest concern throughout the ticket

As for the question, they did it without me doing any requests. I expected it to stay on my rollbit balance the whole time in the end. Their withdrawal of funds was completely random I never even requested to withdraw either prior. I have the chat logs to back it up too if you need it

I don't give blame to you for this. You are new to this forum so you are not aware of how to use it. The newbie limit is to protect the forum from spammers. It's there for a reason. There is a rule that you can not make multiple posts in a row which means until a new post by others, you can not make a new posts. So to reply everyone you can just use one post. All you do is edit the posts and add your response until a new post made by anyone else.

The difference is the timeline was not a day or two but it was 15 months [if I read it correctly yesterday]. It's a very long time to check if someone's belonging is still in their possessions before sending it back to them.

[I fixed your quote]

I didn't mean to be rude, but you do aware that this entire inconvenience can be avoided if you perform the KYC right when asked? Instead of one year and three months later? That way, when they send the fund to the originating address, the whole FTX fiasco are yet to affect anyone. May I know the reason behind this delay? It's very counterproductive, IMO, especially with "not your key not your coin" tagline.

In regards to point number 4, to further clarify, during the time they asked for KYC, your withdrawal request was stuck in "pending", got them reversed and returned to your account balance after you cleared KYC, and then...? Were you requesting a new withdrawal or were they initiating the fund transfer without you asking for it?


If you're referring to the post under the horizontal break, it's not a question for you. I replied to both you and BenCodie in single post, marked it with hr break to give more clarity.

OP, this post is to reply your posts above, universally.

First, you can "bypass" that 5 minutes per post restriction by replying everybody in single post instead of multiple consecutive posts. I'll give you an example of replying to multiple user in one post, with this post. In fact, I encourage you to do so. Consecutive posts are... frowned by moderators.

Second, to be sure we're on the same page. By "company", you're meaning to say you're working as a staff in a crypto platform, and you send your fund to rollbit from their wallet? Were you sending it yourself, or were you meaning to say you asked their financial department to send your salary to your rollbit address?

Third, I understand correctly that you got restricted since last year, were requested to do KYC since July 2022, and submitted it just around this time of the year because you think you can do it later when you needed it and you want that fund to be stored there as an emergency cash? On a gambling platform that restrict access to those fund and requested KYC?

Fourth, you were not asked or at the very least shown the withdrawal form where you can see the withdrawal address? There's no form where you're asked how much you want to withdraw etc, everything went straightforwardly: you deposited, tried to withdraw right after, got locked, one year later you perform KYC, and that withdrawal request you submitted since last year got processed, with the same amount and address?

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Considering the fact that it's probably their SOP for enhanced security [and probably govt. compliance] for suspected fund of ML, that the same practice also performed by other casino, and thus the fund was already sent out of their "pocket", how do you propose rollbit knows it's a "dead" address? That it's no longer accessible purely because OP waited more than one year to perform KYC?

Yeah, that's what I had understood and why I said you should fight for it. Not sure why that was so hard to understand for holydarkness. I'll keep an eye on this thread and I hope that you're able to get compensated for this stupid mistake. I would be pretty pissed off if a company just decided to send my money to a bankrupt, defunct and fraudulent company...or to a wallet that they could have very easily ensured was not accessible.

I'm not too good at this stuff but I hope you're right. I can confirm that I didn't approve of them sending to that address, it genuinely happened randomly with no discussion about anything of it. Razer never told me that I was banned from Rollbit either after he concluded the investigation, I had to log in first thinking it was over and then send him messages asking why and stuff. I have the chatlogs saved which I can share to you if you want (unedited, so it contains my email but its whatever)

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This whole situation has caused me a ton of stress over the past few days. I keep checking this forum every hour to few hours hoping that this can finally be resolved. All this has made me not focus well on my math class so i’m gonna spend a lot more time focusing studying than be here. I have a quiz on Thursday and an exam next week I really hope to pass. I’ll still respond 1-3 times per day since withdrawals aren’t easy but i’ll be on a lot less for my own good starting now.

What part are you misunderstanding?

If RollBit rejected the user's business and did not confirm the user's receiving address for the reimbursement, and then sent it to a dead address, that is 100% at the fault of Rollbit, and "ineedhelpplease" should fight to prove that, make Rollbit admit it, and make them pay for their mistake.


The part I called stupid is sending coins to someone's address address after over a year without confirming with them that
1. The address is correct.
2. If the address is in their control.

That is entirely stupid and therefore this loss is 100% at the fault of Rollbit for not communicating or confirming properly.

If Rollbit said
"We will send the coins to the address it came from, please confirm before we go ahead"

That one sentence would have prevented this whole thread and situation.

If they did say that and OP approved, then it is his fault. From what I am reading that is not the case.

I already agreed with the KYC/AML etc. part. The only part I disagreed with was sending coins to an address after a year without confirming the ownership of address. THAT, is stupid.

I won’t give up for now but I don’t know if I can do much sadly. Alot of people here seem to be saying that there is no hope, so I'm not sure of what to do.

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I’m quite sad about it but I have a math quiz on Thursday and an exam next week that I can’t fail. The entire rollbit thing has gotten me off track because I spent way too much time being excited to come back to Rollbit only for this whole thing to happen, causing me even more stress.

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this 5 minute per post rate limit is quite annoying. Tried responding to everyone here earlier today but I wasn’t able to lol.

I honestly thought this would be a straight quick forward case it saddens me how it all ended up like this. I just hope that this situation can be fixed. Am I like at least eligible to participate in a lawsuit FTX or something at least? (even then, the lawyer fees… for just around $6K) I’m not even sure what to do anymore other than to hope that Razer fixes this situation. I worked hard to earn this money and I always thought of the KYC lock as some sort of “emergency funds” whenever I really needed it in the future, and now that I needed it I can’t do anything because of all these unfortunate events

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From a company view they are right, but from a moral standpoint this is completely wrong. To literally everyone it is basically common sense to double or triple check where you are sending money to ensure it’s not lost or sent to the wrong person. Unfortunately from what I'm reading here from this thread, their policies apparently overrule this common sense rule, which although is extremely stupid, rules are still rules and when you sign up to sites you gotta agree with their stuff. Just sucks though. If they really cared about money returning safely to the owner they would’ve discussed it with me knowing it’s been over a year and not set up another prevention of AML. They are only correct from their company viewpoint, as rules are rules. Overall it’s still extremely fucked up that something like this happened, especially at a time where I needed to get money.

This is my first time ever getting into serious trouble with any gambling casino. In the past I’ve moved funds from the third party company hot wallet to Rollbit and my Exodus wallet. I really did trust them both equally and it didn’t matter to me at the time. I would’ve never expected some situation like this to happen. I didn't know when their investigation was going to end either. I asked for an update saying that I'm willing to participate in any further KYC, questions or interviews to help complete their investigation. They just ended it completely randomly returning my money to that address without talking to me or anything. I wasn't even told that I was suspended until I logged in myself, so for a moment I thought everything was fully completed. I also did not know that they used FTX either. They moved to their own private wallet or whatever way worked for their website where a third party can’t fuck them over in December 2022 Just an unfortunate serious of events that couldve been prevented in multiple different ways, if I thought about some event like this happening, or if SBF didn’t exit scam fraud people or if the company partnered using a different exchange company or if Rollbit didn’t have this extra layer of AML and discussed to me. There were so many possibilities but sadly this is we’re i’m at I got the worst one of all. My luck.


The entire time I was expecting to come back to Rollbit with my money in my Rollbit wallet after their investigation was completed and for a moment I even thought they were done (and didn’t inform me about my suspension) so I posted on their discord chat out of happiness only to log in and see that I was banned from their site with at the time with no context. Had I known that Rollbit would’ve sent it back to my depositing address I would’ve been telling them immediately the whole time. I had no clue this was going to happen and I wish that I knew the possibility of this prior.

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They never directly stated that it was AML but I assume it to be based upon their questions and interviews. The interview was person specific, meaning it could only be me who knew how to login to certain accounts and etc. After, they reviewed the interview and started an investigation and asked me questions, I remember one that was like "Why did you deposit from the company to Rollbit" or something. They never told me why they started their investigation, nor the interview. But based upon the situation and what they asked I narrowed it down to because it was over a year since the KYC, so they wanted to ensure it was me and the bit of suspicion from sending from there to Rollbit, which is also understandable.


Although I was locked since July 2022, I only verified KYC recently which is why it took 15 months. I always thought one day I could return to Rollbit as soon as I KYC verified and receive my money back. I also always thought the locked money could be used as part of "emergency funds" and now is the time where I need it and I can't access it because of this horrible situation. I was doing a deal with someone for an in-game item and not realizing how stupid or risky it was at the time sent the money from the companies hot wallet address to Rollbit and then withdrew almost the same amount to the person who was using a CashApp wallet which apparently gambling casinos hate. I normally sent my money from the company's hot wallet address to my own personal Exodus wallet that I have been using for years or to Rollbit since I equally trusted them both. I understand now how suspicious that can look on Rollbits side as well as how stupid it is but Rollbit NFTs were a major factor to how I was successful online so I obviously trusted them wholeheartedly with my money. I never knew something like this would've possibly happened in the end and since I'm not a thief and I was still new to gambling sites I had no idea about how suspicious it looked at the time especially the depositing and withdrawing immediately after. Combined with their questions is why I believe that they were investigating me for money laundering or theft. At the time I remember being told by a Rollbit Staff member that even if I KYC verified the funds would've been sent to him and not reverted to my Rollbit wallet. It made no sense to me, how could Rollbit stop the transaction at Pending but not return my money? So after hearing this, I didn't even want to make any attempt to KYC verify until I received an answer stating that I could get it back. I continued asking every once in a while if theres anything that could be done as well as checking up on the Rollbit community since they were still my friends.


I thought about the situation fully and understood why they did all this extra stuff, even though they never directly stated to me about why the investigation happened or anything. They just wanted to confirm that I'm the original owner and they also wanted to confirm that it was gained legitimately and they wanted to ensure that I wasn't laundering, stealing, exchanging cryptocurrencies, etc. Since they now know I earned my money in a legitimate fashion, (which Rollbit NFTs buying and reselling were also a major starting foundation as to how I started earning money online) and since they knew the situation they wanted to return it to me but unfortunately even with their good intention the bad outcome happened to me still.

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I see, thank you. I guess I could contribute to the forums a little bit to rank up. I've also answered the question below in my previous post of why it took so long.

I believe you're meaning to wrote this below?


simple answer to become not newbie is to rank up to Jr Member, for that, you'll need 1 merit. To be able to get merit, you have to make posts that people [who'll give you merit] deemed a good post.

I wonder... were you're meaning to say that you've been in process of KYC for 15 months, and that's because you're yet to submit the documents they requested for KYC?

Because... Rollbit suspected that the fund was part of AML, and after proven that it's not [it'll be held if it is], the fund will be withdrawable to the depositing address? That's part of their procedure, and Rollbit is not the only platform that apply this policy. How is it irresponsible? And I don't think they have to rectify it, they've done their part by sending the money they owed to OP.

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OP, one thing that has been bugging my mind since yesterday, I guess this is the first time I heard about an account got KYC-locked, for 15 months. What is it and why?

Don't call that a stupid process, it's a policy and every company has a way of doing things which can save guide their own action, and beside what's most stupid is to make a direct deposit from an exchange account to another centralized account, even if it is not for such a case, some things could really be taken into consideration before taking an action, even if the FTX was still to be active and account accessible by users, their could have still be a possibility that the users wallet for sending out coin is not the same as of receiving most exchanges make use of the cold wallet for payout and other wallet for receiving the OP should have also taught about this before sending out coin from an exchange.
 
As others have explained above, the casino did nothing wrong by sending out the payment to address the credit to their account. For something that took time, aside from the AML verification issue, for the casino to be sure that who they are still dealing with is the owner of the account, it's right for them to return the fund back to where it was deposited, from which they believe only the right owner will have access to it.
 
The Op made a huge mistake by not reminding the casino about receiving addresses when the issue was getting to the resolution stage. He should have informed the person in charge of the issue to allow him to choose where he wants to be paid, but I doubt if such requests could have even been accepted.

It must be a complicated case. The case was over a year ago and when a fund is sent from a custodial wallet then accident like this is obvious. Rollbit part can't be told as wrong but considering the time that was gone, it needed a confirmation of whether the address have the access or not.

We can learn a lesson from it though. It's better to send funds to anywhere from a noncustodial wallet rather then a third party custodial wallet. OP would access his money without any problem.

This shouldnt have happened to you OP,  how can they just send such a large amount like that without confirm with you that you had access to the address ??

These days alot of people use exchanges whose addresses are not controlled  by  us, even if you had used your own wallet they should confirm with you first that you still have access to the wallet

Rollbit refunding you the money is great, but its irresponsible to just send it like that.
I see holydarkness has sent a PM to Razor, i hope he will rectify this

I've sent him a PM yesterday notifying him about this case, kindly wait until he goes online and noticed my PM and hopefully will address this issue. But, I can't say they have to "reimburse" your fund. In one perspective, they've done their duty, both to you and to the govt. policy of AML. Your fund was not in their control anymore, they've paid it out. If they issued you another payment [and that's a big IF], IMO, it'll be from a good will, not because they're obligated to do it.

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Umm... what?

I understand the premise of this policy (to ensure that the company can legally prove that they rejected your business via the blockchain (deposit in, deposit sent back to same address) however there is a major flaw in it. The company must check with the user if the address is one that is accessible or provide proof of source to be able to go to another place, so that it is legally on record

This is a stupid process to not even confirm with the user that the address is one that is in their control, and to force them into issues with their custodial wallet provider by trying to request the funds from the same address that wasn't the user's to begin with.

In the future OP, use a non-custodial wallet like Bitcoin Core, Electrum, or Sparrow...if you haven't already learnt that lesson after the 1+ years.

In the meantime, do not give up on this. The way rollbit handled this was incorrect and you must fight to get the issue resolved ... The way you must do that is to prove and force Rollbit to admit that they did not handle this situation appropriately so that they rectify the issue.

I never owned the FTX account, the company of a website I was using partnered with FTX up until their expose in late 2022 and unfortunately they were the victim of their fraud and as a result lost tons of cash and they are unable to access their FTX wallets since FTX is closed for being one of the biggest crypto frauds in history. However though, I did deposit the money from the websites hot wallet address (which they used FTX) to rollbit. Yesterday, Razer sent the money back to this same address.

Whenever I did crypto transactions, especially p2p I always knew it was a common sense rule to double or triple check the address you were sending to before sending the money, and I thought the same would be done at Rollbit.


From my new understanding from this thread I wasn't fully aware of Rollbits AML Policy, especially thise one. So Razer just sent in my money back to the old address from 1 year and 3 months ago without talking to me or confirming that it was fine to do this.

I now understand that in the company standpoint it is fair especially when a user agrees to their policies.

But in the users standpoint it is completely unjustified and just saddening, especially seeing that it was sent without any agreement from both sides on where to send the money to. I can easily prove that it's me who owns my Rollbit account and can verify that the money was not stolen or laundered or anything evil. It's still extremely messed up and It actually hurts seeing crypto raise while I can't really do anything but hope and pray that Razer realizes how messed up this is and helps me. I was a loyal user at Rollbit for years and it already hurts enough being banned from their website (no arguments on that, as the website ban was on me and my past action of using "rollbit.com" and gambling bits of cash every once in a while until I became aware of the seriousness and not just sticking to "rollbot.com") but as for the money, it's still just messed man as I worked hard for it, wasn't illegitimately gained and I was always thinking of using it as some "emergency" fund and now we're at a time where I need it and cannot access it unfortunately because of the unexpected events. It hurts even more seeing it raise almost $1k today, now it's at almost $6k the last time I checked..

I found Razer's account here and I'm going to send him a message of how I feel about this and everything and just hope that he realizes how wrong this is and helps in some way, it's all I can really do sadly.

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In regards to my last message, ah great. My luck "User 'Rollbit Razer' has not chosen to allow messages from newbies. You should post in their relevant thread to remind them to enable this setting."

How to not become a newbie? Could someone send the message to him if thats allowed?

Anyway the did has been done and there is no way there would be a reversal of transaction nd you can't even accesses your FTX account, this simply shows that your funds are gone and I don't think Rollbits team should held responsible for this actions thought I will suggest you try to reach out to them again to see what their reply could be because from my experience so far if such case is on the ground what you would have done is to narrow down everything to them so that they will know how to make a refunds to you without sending to an obsolete address were you have no access to private key. But again I will like to say when next you are making deposit to a casino or gambling sites always withdraw your funds from exchange to a personal wallets before sending them to your gambling address otherwise if similar issues arises again this same could likely happened with you if you aren't careful on how you acts.

As of now I've been thinking of this but, the entire time I expected to come back to Rollbit with my money back in my Rollbit wallet. I didn't know this would happen, had I known I would've said something about it before it did. This is my first time ever having any trouble with an online casino too. I really wish I knew about this outcome being a possibility and saying this prior. All I can prove to them now is the situation but Idk if that changes anything sadly. I just feel so sad thinking about this and it's been taking so much time of my day away. Everytime I try to calm down I just keep realizing about this situation immediately after I couldn't even sleep last night until almost 3 am.

Let me not be too hash on you because you had the time to explained yourself to Razer telling were he should send your funds or even including the address, I mean the new address were he could have sent the money than just explaining your issues without providing address though I can't tell. Most casino or gambling sites do send back funds to the deposit address the thing is you could have included it in your complaint telling them the despite was from FTX so they should returned funds to your new address instead of old deposit address. To me I can't apportioned blames to rollbits and thier team of operation for their actions, sometimes they are trying to make sure it wasn't a scam attempt since most people can literally break some account and get rides of the funds with another address.

How come the "very beginning" mistake is wrong? I am confused here. Is it against the rules of all gambling sites or something? I also didn't know the company was using FTX wallets at the time, the company put my money that I earned in BTC and I deposited using their wallet to rollbit (I shouldve just used my exodus, but I didn't think much at all I just trusted both wallets and I made the decision to use rollbits)

Until now I assumed based upon reading the explanation that only the money sent that I deposited from the company to Rollbit ($2,498)  should've been sent back even though the other 1.7k which wasn't involved with that address was also sent back. I understand now I guess

As for the last quote, I didn't gamble to win any of this cash. I worked hard through buying and selling rollbot nfts as well as buying and selling on other websites. I don't like taking risks it's not something I like to do. It took a couple of months to actually get that far(I had more but I gave it to a friend to help his rent debt in late 2021) I started with my initial investment of around $2k on Rollbot NFTs.

This is probably the worst way i've ever lost money and it's just unfair to me. I can understand why I'm not allowed to come back to their site even though it's still extremely dumb in the end that I stopped breaking a long while before the kyc lock when I realized, (but however still a serious rule that should have been taken seriously) but the way I lost my hard earned money here is just extremely stupid my life is literally becoming more ruined by this with not only the time spent stressing here rather than college but now I have to tell my friend to wait even longer before I can repay him which is sad man.

First of all, you made a mistake in the very beginning. It is always wrong to directly transfer funds between exchanges and other services like gambling, mining pools etc...


Man, @holydarkness gave you the most likely explanation, of why the money was sent to the address from which the last deposit came. Obviously, there was a reason why they insisted on KYC and all checks, and their decision was not to risk further with AML.
Will repost again




I would say that as far as Rolbit is concerned, your case is closed. The money was returned from their side, and it is certain that they will not send money again. Sorry for your loss, but you must accept that. 

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btw. Is gambling really hard-working?

This is quite sad honestly and knowing how horrible my bad luck has been since 2023 I won't be surprised if I can't get it back but this is just fucked up, I did literally nothing wrong to deserve getting my money taken like this and I've been loyal with Rollbit for years and now everytime I think of them I feel sad. I trusted them and now I'm basically banished over a small mistake and my hard earned money is now gone because of the genuine unfairness of this situation here

I'm not sure if this helps but here is some extra information for the situation

Rollbit hasn’t stated any reason for their investigation but based upon the situation and their specific questions they asked me I believe those reasons as to why it happened.


I've lived in the same house and always accessed Rollbit from the accounts creation to this day using the same 2 IP addresses. (up until recently where I started logging in using both my original IP addresses and my School Computers IPs at UNLV) I still have access to one of the PCs I've used and can log in from there. All of these IP addresses that have been used to log onto my Rollbit account are from North Las Vegas, Nevada within a few miles of each other (excluding the school addresses but they are still from las vegas nevada)

During the Google Meeting I screenshared and quickly accessed the account where I deposited my funds from to Rollbit (which was from the website) and I verified by showing my face legal ID and my school ID if anyone were to do fraud or illegal laundering they wouldn't connect their real life self to it.

The $1.7k that wasn't sent from that FTX wallet address was also sent there back to that address. This money was also completely unrelated to the $2,498 that was deposited from that address onto Rollbits website, so I'm wondering even if this was the case, what about this money that was unrelated to the FTX wallet? Why did it have to be sent there too?

The company that used this address can verify that no money was stolen or anything either, I assume that they are willing to do a meeting with Razer as well to verify this.
 
The exodus address that I kept mentioning that was my main wallet () has been used since the start of the account on Rollbit during late 2021 and I still use it to this day in 2023. There are many past transactions both on my Rollbit account and the other website that I used to deposit to Rollbit where money is sent to my exodus address many times prior to the start of July 2022. I still have the history of this same transaction during July 2022 as well under this account which can be provided again. This alone should prove that I am the original owner of both the Rollbit and the company account from which the money was coming from to deposit at Rollbit. This should also prove that this exodus wallet address is an acceptable address to send and I'm willing to provide the proof as well to reshow.

Its just really messed up since I worked hard to earn this cash. I've literally done nothing wrong to deserve losing it and now this is a time where I need the money to pay back a friend and for college and I literally feel like im treated like a garbage bin from Rollbit after all this and honestly idk what to say anymore. I just truly hope that Razer is willing to realize that I'm just a college kid who needed this money and now that I can't get my hard earned money back it is just making my life alot more difficult here. It's already very stressful enough to be banned off their website and then banned off their discord(Benji said so, I just left the server after because I wasn't allowed to come back) after telling me that I was allowed to use their Discord but not their site since I cared about Rollbit but so far I feel like I'm being treated no better than someone who actually did laundering or gambled to earn their money illegally. I feel like I was robbed out of all the hard work and effort I made in not only earning the $5k+ but I also feel robbed out of the time I spent caring for the community and websites progression overall. When I was being investigated I thought I would be allowed to come back, so I was hyped to start investing in their NFTs as well but because of this I can't even do that either anymore without using a third party with "gas fees" (OpenSea or whatever). Before this whole experience I thought of Rollbit far better, whenever being reminded of Rollbit all I had was good times and memories with the website and community but after this whole incident I feel the exact opposite, it just feels so unreal like a nightmare man. And I was loyal here for years too and this happens to me of all people.

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Dude bitcoin is literally raising so much right now I feel so fucking sad about this. I beg for this situation to be fixed man

I've give your explanation a thorough reading, the above part I snipped from the rest probably explains how and why this thing happened to you. In fact, I was going to ask about it in case you didn't explain it first.

IIRC, many casinos established a rule when someone was suspected to do an AML and prove their source of income [which are not from ML activities], they can only withdraw to their deposit address, let's call it a second layer of prevention against AML.

I'm not sure if Razer will do anything about it, given the fund already went through and it's a rule of AML, but I'll send Razer a PM, see if there's anything he can do.

Please be sure to read the full thing before replying or else you may get lost reading it.

Apologies for being unclear. I deposited $2.5k using a companies hot wallet, and they were partnering with FTX. I was KYC locked when withdrawing after during July 2022 and during October 2023 (1 year and 3 months later) I verified KYC and went through a Google Meeting with SmokeyLisa to ensure that It was me who was verifying and then the Rollbit Team did a deep investigation on my account and my money to ensure that I wasn’t laundering any money or breaking the rules of the website

I was proven that I didn’t launder any money or exchange crypto or other rule breaking stuff. However, I was banned from Rollbits Website for previously logging in using rollbit.com instead of rollbot.com from over a year and a half ago which was something I’ve admitted to first thing. However, I did NOT earn my money from gambling, I’ve earned a lot of money back then and Rollbit was the foundation of it. I started buying and selling NFTs(which is allowed for USA) and later came to trade and buy and sell on other websites. This was why I was allowed to receive my money, we just had to prove that I wasn’t a launderer or thief or crypto exchanger, etc


Also please keep in mind I had an additional almost $1.7k on Rollbit prior to this.

The issue lies here. After their investigation was completed, Razer just randomly sent the money back to the depositing address. We had no discussion, No talk or confirmation to send it to this address. It just randomly happened. It’s just completely fucked up considering how long ago my last deposit was (1 year and 3 months) and the amount of money ($5,300 USD due to inflation. We should’ve had a discussion on where the money should’ve been sent to considering all of these factors. Also, I already proved to the Community Manager how this money was deposited days prior back in our google meeting session, so this should’ve been noted that I had no control of this address and that it was a companies address. In this same google meeting as well as when I answered one of their questions I’ve stated that my exodus wallet was my main address, and Ive stated within my answer that my main address was from exodus showing the address multiple too once via google meeting and once via chat. so this should’ve also been noted that this

I’ve contacted the company thinking I’d get my money back from there but they confirmed to me that they used FTX and that they can no longer access this wallet.


I really hope that everyone reading understands the same feelings as this is just completely unfair for me. I was going to use this money to pay back a friend, focus on college and continue my life but it’s now lost for literally no reason and it sucks that it happened like this

Rollbit has always been a great company. Despite what alot of people say here, NO they are not scammers. Rollbit is not a fraud site they are not evil. I’ve been with them for years and despite my recent experience I can still verify that they are great people. It just fucking sucks that I have to lose so much of my hard earned money for literally no reason randomly and I’m hoping that Razer can realize how fucked up this is and fix this situation.


Here is the lost address with my money on it, which you can view
https://blockchair.com/bitcoin/address/33FVJ3A8FEEmbwCLgYbbZw6zFzyNon4NnD

If Razer responds, I’ll send him a private message with the proof that this can’t be accessed by anyone. I will make sure to record and refresh the  proof since screenshots can be faked.

Walk me through this, you're withdrawing from your rollbit account to your FTX wallet because it sent back to your depositing address? And there wasn't an option to input the destination withdrawal address?

I wanna speak to Razer privately about my situation


^Important, if you ever see this Razer, please I beg you to fix my situation. I needed this money to pay back a friend $2.6k and use to eventually pay for college. Since I value my Rollbit account just as much as my money, I already feel hurt well enough that my Rollbit account is banned but I'm aware that the moderation is my fault so it is what it is. But to have my money basically lost for no reason hurts so much. Rollbit was the starting foundation  of how I earned money online by buying and selling NFTs and later advanced to more buying and selling online and I was happy to be a loyal member of the community for 2 years and I'm still grateful that I found your site. Even then, my hard earned cash was basically lost for no reason, I didn't do anything wrong to deserve losing it and I genuinely feel awful about it thinking about it constantly as it could've really improved my life at this moment. Stressing about this situation every second of the day has affected my learning in college so I've been trying to get my mind off this as of now but it hasn't been working well. Please understand the importance of why I needed to get my money back. If I can’t get it back my life will be a lot more difficult and stressed for literally no reason. Please help me!

 
I don’t want to call Rollbit “scammers” as that’s the wrong word. They are amazing people and calling them scammers is wrong. However though, the owner of the website has sent my money to the “depositing address” which was an FTX address that can no longer be accessed by anyone I believe. This was my hard work and it’s lost now. I was KYC locked for 1 year and 3 months so I verified and then all this happens. I never told him to send it there, we had no discussion about where my Rollbit funds would be sent to, and considering it was over a year since the deposit he should’ve talked to me before doing this. Why did this not at least happen? It just all randomly happened after an investigation into my account was completed, but considering how old the last deposit was(1 year, 3 months) and the amount ($5,200+) considering all this, We should’ve had a discussion about which address to send the money to instead of just doing this completely randomly. I feel fucked over and sad since I was completely loyal to Rollbit from 2021 - 2023, two years. I’ve literally done nothing wrong to deserve losing my money and it’s just fucking tossed away like this. Just why? I feel so fucking heartbroken and sad just why all this pain man. I’m in college and I have to worry about this like whyyy.