Topic: Rollbit hold funds and ignore in chat (Read 940 times)

I got in touch personally! The conversation is over with you troll

^^
A ten seconds video call was enough for them to conclude that the person sitting behind the camera is not the same person who submitted the kyc documents. They don't want more than this as evidence.
You may argue that they should have talked to you and asked few questions before ending the video call, but am sur they did it because they gathered the evidences they were looking for.
Still, I think they need to come here and tell us what happened exactly.

And how is the other topic not related to them? If they are scammers in one case that they themselves do not deny, then these are their methods

Hello, I said everything correctly, can a call that lasted a few seconds and had no sound be considered successful? Why are you holding on? About 20 days have passed since then and my account was closed. There were no more calls. I'm not trying to prove or hide anything. I consider them scammers, you think, judging by your words, that they are right. Keep playing with them.

The other thread and what happened there is irrelevant. You said that they never contacted you but later you said they maid a vidro call that you have never responded to. Lately you said the video call lasted for 10 seconds then they ended it!
Can you tell us which of the above is true? It seems like you are trying to hide something or you are not willing to share the full story!
Help us help you.

Well, it’s like I don’t care for a long time, I came here once every few days. It's just all very funny and deceitful. I personally answered the video call, the connection ended after 10 seconds. They said that they would contact me tomorrow, and then after another 5 days they wrote that they would contact me when they had time and that was it. I realized that I would not return the money at that moment, and for me this is just a garbage company. It’s just that the situation itself is as strange as possible, and how their support service communicates. One lie and no concrete answers. Just go to the next topic, they banned an account with $ 10,000 to a person for betting with low odds. Who will trust this Razer dog and believe his empty words?

 Can you see any facts about what the abuse was? In each topic, we only see "abuse abuse abuse" but do not see what exactly happened. I don't think about the return of money, I'm just surprised by their impunity. I personally do not know any company that can just take the funds!

the post above you answers your question. according to Rollbit Razer, their suspicions were confirmed when you video call them several weeks ago. I don't think you'll get more answers from them as they have already closed the case on their side.

Nobody contacted me! After an unsuccessful call which was 3 weeks ago. Based on it, did they draw a conclusion?

It's literally up there on the first post of this page made by me, in reply to razer's reply on the last page. Did you not try to read every posts on your own thread which aim is to solve a problem you had? I requoted razer's reply below, for your re-re-reference

This can be seen from the posts in this thread. I don't know what you are talking about and how you got this information

They made a video call but I didn't see or hear them and they said they'd call me back tomorrow. But it's been about 3 weeks and no one has called

This a bit weird! You claim that you didn't make the video call while Rollbit's representative affirms that they made the video call and concluded the one they were talking with isn't the same person who submitted the kyc documents!
There are two possibilities here. Either one of you is lying here or your account is hacked and someone else (the hacker) made the video call and you weren't aware of that!

Hi all! My account was deleted without making a video call and without any details

shasan is rollbit scam site staff, ignore him

Thank you for this update. To clarify, the person doing video verification is a different person whose ID and photo is being submitted for their previous KYC purpose?

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OP, I'm giving you the best benefit of doubt here by giving you three days to explain or say whatever you have to say regarding that statement by Razer above. If you have no more thing to say to defend your position, I'll be inclined to think Rollbit has made a good decision and this case is closed for me, thus I'm retracting my neutral tag by Sunday.

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Edit: retracted.

Thanks for updating everyone here, holydarkness!

Firstly, I'd like to apologise for the delay in updating everyone.

I chased this up internally yesterday and today and can see that it was concluded on our end after the video call.

As we initially stated, we had very good reason to believe the account was being operated by a prolific sportsbook abuser. There was links to previous accounts and general hallmarks of such an abuser.

The video call cemented this position as it was very clear the supplied KYC wasn't from the individual controlling the account.

Hi, updating the thread with recent development. Razer finally replied to my PM yesterday evening informing me that --more or less-- he'll escalate the issue to the support team. Hopefully OP will hear from them about video verification soon. Meanwhile, I'll change the negative feedback to a neutral one as the purpose of the tag was never to left a bad verdict to Razer or Rollbit, and more to catch their attention, which already achieved.

OP, please update us accordingly if you've heard from them and have the video convo scheduled and/or the issie cleared.

my apologies for not being able to update the thread sooner, the instance I got the PM, I was AFK almost all day yesterday

rollbit is scam site, my account banned with 20k usd.

Let's not start throwing unnecessary accusations towards anyone. I know you're frustrated and understandably irritated, but shasan is one of the reputable members and a good scam busters of the forum. If a platform cheated their users, and proven by evidences, he'll agreed and said so instead of defending them, any of them.

What he tried to say is that your winning is arguably low compared to their daily cash flow and for them to risk their hard-earned reputation just to "earn" from the amount cheated, and thus, it's quite likely they're trying to figure out your case.

Razer was online again some time yesterday, and quite likely see the tag left on their account. I hope you'll hear from them soon.

If waiting for a video call for 40 days is normal for you, I might suspect that you have something to do with the Rollbit company. Because even in a situation if the client abused something, this is not normal. They just scheduled me a video call and didn't answer anything after that. They just laughed at me and I don’t even think about this money on my account, because I don’t want to waste time and nerves. Let them choke on this money, for me this is a scam company, and I chose the right nickname for myself

Do you think the amount which has been mentioned by the OP is a big amount for Rollbit? The amount mentioned by the OP is a small amount and they will never scam such an amount. I think they will soon perform a video call and do the verification. Also, it seems to me that they are trying to figure out how the OP abusing the bonus system or something else.

They wasted a lot of your time and will have retribution. Rollbit has a good reputation on the forum, but they are only lucky to have some small fame. However, I believe that time will prove that they will soon become worse and worse. This company hides many dark means to torture players. Good luck to you, OP, please stay away from such platforms as soon as possible.

I am leaving a negative feedback for both Rollbitcom and Rollbit Razer for now, in hope that it can persuade them to expedite the video verification.

Please note that the feedback does not means I am thinking that Rollbit is the wrong one here, nor OP. The tag simply served as an attempt to get them back on track. And as such, OP, please update us here if you got any development from them.

The last message from them was on April 20

"hey,

I will reach out here with a time / date when we can go ahead with this call.

If you have any questions feel free to reach out.

Kind Regards,

Smokey Lisa"

After that no one contacted me.

OP, has you got any reply or follow ups from SmokeyLisa or whoever representative they assigned to handle your case? I see that Rollbit Razer was online three days ago, they should have been aware of my message, if they haven't before. As I've exhausted all of the possible efforts I can do to reach them, and from the three --that I know-- current open cases against Rollbit, I think yours is the one most justified to say you're being treated unfairly, I have no other option but to leave a tag if they're yet to have that video call with you, in hope that it'll persuade them to expedite this resolution process.

Few days ago I left a message to Rollbit Razer to check the other scam accusation thread.  Now this one added too. He seems not online since 20th. Let's wait for him to be online and address the issue.

Lately it seems another web of accusations against Rollbit if I can remember Rollbit was the casino who had a few accusations against them few months ago too.

After an unsuccessful call, they wrote to me "we will continue tomorrow." After 5 days of silence, I received an answer

"hey,

I will reach out here with a time / date when we can go ahead with this call.

If you have any questions feel free to reach out.

Kind Regards,

Smokey Lisa"

It was April 20th! Nothing after that. This situation is absolutely abnormal, even if it is solved. Their careless attitude and lies simply do not cause any respect. All their words are lies! It feels like they are deliberately mocking. I would like to know their administration is aware of how their support works? This SmokeyLisa who is in charge of video calls is completely unprofessional

I would prefer to give them some more time. They've been here for quite some time and has built their reputation quite well, I don't think they'll want to sacrifice those reputation for what's probably --for them-- infinitesimal amount of fund involved on this case. No offend intended for the OP by saying so, just for the sake of painting a better illustration.

There could be several possibilities like the case accidentally marked as solved after the first call, or the note to call back got lost on the stack of cases of the representative handling this case.

If OP feels like he want to raise a flag or leave a negative feedback to Rollbit, they're more than welcome to, but I myself will wait before supporting or opposing the flag and see if Razer will reply or do something after my PM.

This is quite pathetic that a casino can't find 5 minutes for a video verification for a month. I think it's time for a reputed member to tag them and force a reply out of them.

Hi, though I previously said it is rather redundant if I send Razer another PM because he's been already aware of this case, I have to say one month of dragged case with no clear end is quite unfair for your side. As such, I am sending him another PM to reattend to this thread and/or rescheduling a video call.

I can't promise you anything, his last online activity was a week ago and probably will still not go back online for another days or weeks, but it worth to take the shot. Rollbit has made quite a reputation on the forum, I am inclined to think that they won't throw away those hard earned reputation for one or two cases.

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Edit: PM sent

They haven't been able to make a video call with me for a month. Is this already a scam or not yet?

Still no video call scheduled. What does mr Razer think about this?

It is strange that they are not wanting to do a video call. If that is all it takes for you to access account, then it should not be a problem. Let's see if they update you or this thread further.

Here the problem is elsewhere. They write to me that there will be a video call tomorrow and do not answer for two days

Rollbit representative has already replied in this thread and they are following their process to solve your problem. If they take your time, you can wait patiently to follow the next step. If you keep in touch with them you will know how long it will take to resolve your problem. And Rollbit's representative is offline in this forum, so he needs to come online to report the current status of your problem.

As Rollbit Razer had replied here, by default setting he'll know that there is a new post on this thread from "show new replies to your post", but his last online date was on 16, so he's yet to read the recent development of your case. PMing him seems rather redundant for that very reason.

Good afternoon. No one can invite representatives of rollbit to the topic? I'm just wondering what they'll say when they set up a video conference and then ignore it

Nobody contacted me today as they said. They lie and do not consider their customers as people. I realized that they just scoff and do not want to solve anything. Thank you for your attention!

Can I somehow find out what Mr. Razer thinks about this?

Here is my chat yesterday and today

https://i.postimg.cc/HkmRnYF9/smokeylisa.jpg
https://i.postimg.cc/4yS4ZKWP/smokeylisa1.jpg

How do you know that you're perfectly seen and heard if you can't hear back from them? I was imagining that you asked them "can you see me now? Hello? Can you hear me clearly?" and no answer. How possible is it that the connection error happened on both side, where they can perfectly see and hear themselves but can't hear you, and they decided for a reschedule after long attempts of "can you hear us?" replied with utter silence.

it is possible they said "the same time", meaning they would call between 5 to 10 PM on the new schedule they gave. anyway, would you mind sharing the chat/email? just want to confirm that they didn't specify what time your call would be on the new schedule they gave you. but if they really didn't specify what time they'll call, then that is just unprofessional.

Greetings to all!

 On the 15th, I was scheduled for a video call tomorrow from 5 to 10 PM. At about 6PM they texted me to join them on googlemeet. I did everything, I was perfectly seen and heard, but I did not hear them. And for some reason, instead of sorting it out, they immediately rescheduled the video call to today, without saying the time. It's already 6PM my time and no one answers me all day. That is, in their opinion, I should be in the chat 24/7 until they write me to join them. Another demonstration of their attitude towards customers. Waiting for the end of the day, in fact, I no longer believe that they will make a call

About 10 days have passed, the situation has not moved forward. As the robot answered me in the chat on the first day, the same thing is answered.

there's really nothing that can be done here but wait, they mentioned that they will contact you once their team is available for a video call.

not sure if this will help but there have been cases here where the gambler had to wait weeks before getting a response or their case being solved by the casino. what I'm saying is, even if it may take a while, your case can or will be solved once they contact you again.

Still no one answers me. Complete ignore

Do they have anything in the rules about video calling? I didn't find anything. Even if there is, should I sit and wait an unlimited amount of time? Where is the line when I should already start to worry?

Upon reading the conversation you posted on OP it seems they are right.

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I will do the same if I were a casino owner, you harassed them by hurrying your problem you did not even think that you are not only their customer, if one of the staff said that you need to wait, just wait for it and be patient. Upon creating your account and agreeing to their terms which means they have a right to your account. You should be polite and respectful --regardless of the issue you are facing, it is good to approach the service representative with respect and professionalism, the last one is to stay calm and patient. If the issue is particularly frustrating, it can be easy to get upset or angry. However, staying calm and the patient will help the representative better assist you and provide a more satisfactory outcome. Well, good luck to you.

I certainly can not add some specifics to the date of your video call with them, as I don't have any knowledge or information of their staff's availability. As for what will they say after you pass verification, it'll depends entirely on their findings for your case. They said you're sportbook abuser --a prolific one, if I have to add-- so after the KYC, they'll investigate whether their suspicion is true or not.

Rollbit Razer, I'll really appreciate if you could divulge more about the claim of sportbook abuser. What's the previous abuses that OP did according to your system? Arbit bet? Multi-acc?

No one ever contacted me. Already the fifth day has gone. The fact that they don't have time is my problem.

I'm all for it. But can you add some specifics to the date? You see that their representative is an ordinary speculator. He wrote a lot, but did not answer anything. What will he say after I pass the verification and take the money? I want this situation to be as transparent as possible and so that their lies do not go unnoticed.

Mostly, I think, a video call serves as a double-verification, they could make sure that the ID being sent to them for KYC is indeed owned by the person who own the account on their platform. Video editing during live feed would rather be difficult, thus the possibility of KYC forgery and/or using someone else's ID to complete the KYC can be minimalized.

Good thing you replied here. Can you tell what are the basis to flagged a user to be an alt account of others on your platform example for ip address, device, browser, platform, screen width etc.?

Seriously? Well, let's see. Why do you need a video conference in this case, if I am a malicious violator? When I expect a call, will you remain silent?

Hey everyone,

This account was flagged to us as an alt account of a prolific Sportsbook abuser.

As OP already suggested, this case is awaiting a video call to be arranged to verify submitted KYC information and account activity.

OP is very well aware of this and has been informed of the process via on-site support. They will get an update there when our team is available for the video call.

While their haste to post such a strongly worded accusations here is worth noting, we'll give them the benefit of the doubt until we conclude the KYC process with them.

Thanks,
Razer

Since you posted your willingness to get your issue resolved and posted the conversation here, the ball is on Rollbit now and we can consider this an open and unresolved accusation and this will be noted by gamblers currently playing on their platform and those who are about to play, there's nothing you can do it is a big flag for them ignoring you and if they continue to ignore this thread even though they are already notified, you can request DT's to support you and support the flag that you are going to create.
Let's give them a few days, the ball is in their hands right now.

At the moment they completely ignore me. What can be done in this situation? To me they are scammers no matter how the situation ends. What they are doing is not normal.

Yes, I'm not interested in all of this. In fact my money is just being held by a bunch of people and completely ignoring me

You do aware that gambling platform has an IP detector that --unless you use VPN-- could tell your location and, from it, get a rough guess which language you're speaking, right? It could be that they're guessing your mothertongue and was waiting for a verification staff that speak the language to be available, as speculated above, could be another reason. We need more pieces for this case, from their side. I'm reaching to the representatives by PM, let's see what they thought about this.

Another pointless chat conversation. I don't understand why I have to wait, why has this become my problem?

https://i.postimg.cc/fRfCxtWy/chat11.jpg

https://i.postimg.cc/yYqytXkW/chat22.jpg

https://i.postimg.cc/gJC39mc1/chat33.jpg

Why not give it a try though?

I mean they represent the company here, and they have been in this community for so long that they know that they need to respond to everyone's complains, issues and accusations. It's a cutthroat business though, so they might be busy at times and may not attend to their customers in a flash. For sure you have experience that in real life as well.

Anyhow, not siding with anyone, but Rollbit might have reasons for holding your funds.

In fact, it seems to me that they let this information go unnoticed and this does not affect the long preparation for the video call. And how can they get ready if they didn't even ask what language I speak?

I am completely assuming here but it is possible that the language barrier(since OP said he can't speak English and only uses Google translator to communicate) they'll face when they video call could be one of the reasons why it is taking longer for them to schedule a video call.

I'm not going to comment on whether Rollbit's decision to seize OP's funds is justified or not as we didn't hear the other side of the story (limiting his account is an indicator they noticed a suspicious activity, though).
And I understand that an investigation may take days or even weeks but how hard it is or how much time making a video call with a customer can take?!
I believe taking more than three days to schedule a video call is a bit too long!

Stop redirecting the issue, it's obvious that he has a problem and the rollbit representative hostage his account for what ever reasons they have. Having another account is different, they could simply tell him/her that she/he has multiple account. Other than telling they will do wait for another team to do so.

And your accusation are just the same for other newbie who just created an account here to make a post as their very reason is to raise an issue regarding an specific casino since its been already days happened.

You are a funny provocateur

I re-uploaded all the images for everyone to see, you're readiness to do a video call for account verification is good so hopefully, Rollbit will address this issue, it's not good if they keep ignoring these issues there are already active accusations on Rollbit in the past weeks and they have had issues on the license too.

If your accusation is perfect then you have done a great mistake by not researching like this before getting scammed.
Can you post it as video record as screenshot can be manipulated easily. We have a lot of proof about screenshot editing on the forum.

I found a google forum for "rollbit videocall" and it came up with a topic with payment delay and a video call request from the user, you can check it yourself. And just registered and created a topic in the same section where he is. Your investigations have nothing to do with the topic, please refrain from commenting.

You have created your account at Date Registered: Today at 09:03:17 PM and you have created your first post on: Today at 09:27:04 PM. I am surprised to see this type of post though you have created your account only before less than 18 minutes of your first post yet you have find out correct board and wrote the big post. Undoubtedly you have multiple account both on the forum as well as on the site. And it proof from the assertion by you:

Here are the screenshots. I'm afraid I won't upload them correctly because I'm using the forum for the first time

https://i.postimg.cc/FKD1kX6Y/chat1.jpg

https://i.postimg.cc/rwzqZRZw/chat2.jpg

https://i.postimg.cc/fyBhBMxd/chat3.jpg


And many more chats where they just reply like robots "We'll update you accordingly"

would you mind posting screenshots of your chat/email conversation with their support? I am not saying that you are lying but just trying to be sure that your claims are true so members who see this thread can see whether to support you or not.

it's not the first time I've seen casinos(not just rollbit) takes time before contacting the gambler again about their issue, it is probably some kind of protocol for them. perhaps wait for a few more days.

I am sure that their representatives will read everything anyway. Moreover, I sent them a link to the topic in the chat. I am simply surprised by their indifferent attitude and how they communicate with customers. Such companies that have the slightest respect for customers should not be in the top.

Try and message their representative on this forum, it has been some days ago that he was last active on this form, but you can message him, likely he may see the PM.

PM him: https://bitcointalksearch.org/user/rollbitcom-3067300

You can also post this on their announcement thread: https://bitcointalksearch.org/topic/rollbitcom-cryptos-most-rewarding-casino-5326640

 Greetings to all. Recently signed up to rollbit to bet on the sportsbook. Regular game, lots of deposits and withdrawals. A few days ago I noticed that maxbet was reduced. I asked them in the chat to review the limits. About an hour after contacting, they requested KYC. I successfully passed it, but my limits were cut to zero. After that, I immediately tried to withdraw funds, but I could not do this. In the chat, I asked what the problem was, they answered that I needed to make a video call, I immediately agreed, but warned that I did not know English, but that I was using Google translator. They did not answer me for a long time, the next morning a certain SmokeyLisa answered me that "Hey,
I will let you know once I have some availability to sort this issue out ASAP.
Kind Regards,
Smokey Lisa."
 That is, I just have to wait for some unknown reason until a certain SmokeyLisa has free time so that I can withdraw my money. It's been 3 days and no one has scheduled a video call for me. All my chat messages get a rare reply "We'll update you accordingly."
The account currently has 770$ and 150$ bonuses. I'm not even sure that I have earned at least something during the existence of the account.
I just don't understand this whole situation. If you want to make a video call then let's do it! If you don't have time for it, then why should it be my problem?

I'm sorry for the mistakes. Copied text in google translate