Topic: Rollbit Regional Account Block (Read 211 times)

OP, as promised, I invited Razer here to give his opinion about this, and as I've also inform you in prior, I believe there is not much that can be done, nor to expect a return, as your case is a clear cut of ToS violation. With Razer's explanation above and the nature of this case [which actually doesn't need his clarification, but I still invite him to formalize it], I'll mark this one as resolved. I know it's far below your expectation, but it is what it is, and I hope you can understand why this happens.

OP's account was closed here due to their admission of playing from a restricted country.

However, I do not see any pending balances, including withdrawals.

Sometimes they let you access the site but they won’t allow play with a VPN. I go to sites in regions that I can’t play to look at lines. MGM definitely won’t allow play from restricted areas. A VPN won’t work to play.

I didn't play but I tried accessing a Sportsbook that seems to have a UK license using the free VPN OPERA browser provided and I can access it(check the image below). that being said, people who aren't residents/living in the UK won't be able to create an account on the website without providing fake information since it was required to be included when registering an account.

$60k profit playing from a restricted region seems like a good deal to me.

I'll send him a PM for you. BUT... know that: you violated their ToS by accessing from Spain, be it non-deliberately or you know and still choose to try to play, and you're in profit position and your recent deposit is way below the sum you earned from them. I'm not saying the amount "deserve" to be confiscated, just saying that the likelihood of them returning that sum of fund, no matter how small it is to them, is somewhat minimal with your current PnL. I'll try to do what I can do, but please don't hold your breath.

And if you'll be so kind to satisfy my curiosity, hasn't such pop-up appear on your screen when you try to access them?




[I somehow has a feeling and can begin to see this week will be a busy week full of PM exchanged between me and him. Perhaps it'll be better if I suggest Rollbit to start taking more advance and severe blocking to ES region]

We’ve become conditioned to letting crypto casinos steal. They should block VPN use if they don’t want that type of play. Casinos in the UK and US block VPN use so it can be done. Try playing from a book with an UK or US license using an VPN. Rollbit and some other crypto casinos have maliciously set up a trap. Million dollar winnings will never be paid but million dollar losses are fine. Rollbit should pay the full balance.

They responded to my message and they are not willing to return my deposit:

Hey there,
​
This ticket is currently awaiting action from a colleague. Although we do not have a specific timeframe for resolution, similar requests are typically addressed within 24 hours.
You will be promptly informed via this ticket once we have an update.
Thank you for your patience.
Kind regards,
Montie
11:03 am
I just want the withdrawal to be processed. Regarding the block of my account, I understand that is the regulations so not too much I can object there
Profile image for Michael
Thanks for your patience here.
Just wanted to provide an update:

Your Rollbit account has been permanently disabled as you are in breach of our Terms of Service and accessing our services from a restricted region.
​
Please read the following information as it pertains to your ban today:
- You are, as of now, no longer permitted on Rollbit.com.
- We've made it as difficult as possible for you to return to Rollbit but if those measures are circumvented, any accounts will be closed without warning and balances forfeit.
- Rollbit will not be held liable for any losses or damages that occurred as a result of circumventing any ban or geographical restrictions.
​
In regards to your funds here, any funds would be forfeit due to you being in significant profit overall on the site. Please see your lifetime deposits and withdrawals below:
​
​Lifetime Deposits 132846.99
Lifetime Withdrawals: 192705.05

Thank you for understanding.
​
Kind Regards,
Michael
The Rollbit.com Support Team

You think it is unfair for you getting banned for playing from a restricted country? You are saying that you understand their decision and you are fully mistaken about what you did, then I believe your topic is pointless. I still cannot understand how some people are able to play from restricted areas, yet even accessing to the platform is easy , either using a VPN or not, you are fully responsible to check their rules and agreeing to them before making an account and a deposit.

It’s a lesson for you, next time you better choose a casino which accepts your country. I also believe this is your second account and topic about this matter, or there are two similar cases in a very short period.

I can not sent PM to him since im freshly register in the website, I checked today, but they still didnt give any reply to my case, tried to reach them on the support chat but also not replying

Good to know that you understand why they've banned your account and that you accept their decision. This means you didn't intend to breach their terms and this can help in your case.
If you didn't breach any other term of their ToS then there is a high chance they will let you withdraw your initial deposit. Try sending their PR a pm to inform him about your case. Here is the link to his profile:
https://bitcointalksearch.org/user/rollbit-razer-3261248

They will do it in case you try to circumvent the geo-restriction and create a new account after being banned.

I wonder if when they say "and balances forfeit.", do they mean it includes the initial deposits? I remember them returning initial deposits before when an account is banned but maybe they have rules when it comes to geographical restrictions. it would be nice if their representative could clear this up.

anyway, there is another case against Rollbit that has been posted here, the OP of that thread is also from Spain.

I don’t think you have anything to worry about. Posting here in the open forum may nudge them to pay.

I access from Spain, never had any issue in these weeks, I am ok to not be able to use their platform the law is the law, but removing my account immediately with a pending withdrawal coming not from a wager but from a deposit I made 5 min before the block seem really unfair to me. Still didnt mention what is going to happen with my withdrawal

Where do you access from? Do you use a VPN?

Dear all,

I have been blocked all of a sudden from the platform Rollbit, with a 481 USDT pending withdrawal all of a sudden. They sent me the following message:

"Your Rollbit account has been permanently disabled as you are accessing our services from a restricted region.
​
Please read the following information as it pertains to your ban today:
- You are, as of now, no longer permitted on Rollbit.com.
- We've made it as difficult as possible for you to return to Rollbit but if those measures are circumvented, any accounts will be closed without warning and balances forfeit.
- Rollbit will not be held liable for any losses or damages that occurred as a result of circumventing any ban or geographical restrictions.
​
We hope to be available in more regions in the future and to possibly welcome you back.

In regards to your withdrawal, we will update you on this shortly.
​
Thank you for understanding.
​
Kind Regards,
****
The Rollbit.com Support Team"


They are not telling me what is going to happen with my withdrawal funds, that come from a deposit 5 min before they blocked me and not from wager into their platform, since immediately I got disconnected without being able to access to my account or see my history. They are not replying anymore to my messages