Topic: ROLLBIT restrict a withdraw request (Read 108 times)

Contact him? Yes. Got a reply? No, not yet. I believe that's because he's yet to be online and very likely did not read that PM yet. He usually popped back to the forum once I sent him a PM as we got a notification sent to our registered forum email when someone sent us PM, but there are occasions where he didn't. I'll try to send him another email by Monday, if this situation is still unattended by that time.

Holydarkness Did you manage to contact Razer?

My account a blocked for withdraw requests still. A live chat support dont answer me.

Thank you, holydarkness ,  for your help. I think the truth will be proven.

Ok, I shall proceed with benefits of the doubt that you indee don't have any other accounts. I'll try to reach Razer about this, see if he'll look into it himself and crosscheck all the evidences. Kindly wait as it might took a while.

Below are screenshots of all my deposits and withdrawals and a screenshot of the error when trying to make a withdrawal now.

I currently have access to all products on the rollbit website.
I just can't make a withdrawal request due to restrictions.

https://i.ibb.co/4BWH56r/dep1.png
https://i.ibb.co/VYZF3WKW/dep2.png
https://i.ibb.co/bMf7t9my/withd.png
https://i.ibb.co/RdJ26Vf/withd-error.png

No, I don't use VPN, the rollbit site opens without any restrictions and my country is in the allowed countries for games on rollbit.
Yes, I'm sure that neither my wife nor my daughter visited this site and certainly did not create an account there.

Below is a search for the word rollbit in my email.
There are only two letters.
January 7 - when I opened an account and February 3 when they answered me about my problem

https://i.ibb.co/nNmBDsvW/email.png

Just like that thread being mentioned above, can we do the preliminary to weed out any possible miscommunication? Like: did you happen to access through public and free VPN? Were you accessing through one of the restricted territory? Can you make sure no one in your household have ever created an account? And if you can probably did as what that person did --search their mail for a forgotten account-- that'll be nice.

No, I definitely haven't registered with rollbit before and I don't have any other accounts.
I opened my only account with them in early January and have only used it from my home computer.

Below all my converation with live chat support.

https://i.ibb.co/sYhjz7k/chat1.png
https://i.ibb.co/39dx9cgC/chat2.png
https://i.ibb.co/dsxT9prz/chat3.png
https://i.ibb.co/0RPQ779g/chat4.png

if you are referring to this thread "ROLLBIT 800usd Scam,won't pay until I give them "all my other Rollbit accounts".", the OP of that thread admitted that he had previously created an account on Rollbit after digging a bit on his old emails, so Rollbit was correct with their "findings". I am not saying that you are lying, but there is a chance that they did find something that connected your account to other accounts.

At the beginning of the year, I opened an account with Rollbit.
I did not use any bonuses, promotional codes or referral links.
During January I made deposits totaling 3800 USD and had withdrawal orders for 2400 USD
Current account balance is about 1270 USD. Overall, I'm still in the red.

I prefer to bet on basketball as i like this sport  - NBA, Europe cups and TOP championships.
Average bet was 50-100 USD,may be some NBA games by 200 USD.

I am the only one who uses the site and only from my home PC and i don`t use any VPN services.
My account has been verified to level 3(live ID,face check). My country is not at restricted list.

On February 2, when I try to order a withdrawal of 250 USD,
I receive a message - Functionality is temporarily restricted for this account

When I contacted live chat for clarification, they  asked me about "list the other accounts that you have on Rollbit"
I replied that I only have one account. No one in my family is registered on this site or gambles.
Thier answer was - "Please list the usernames or emails of ALL your other Rollbit accounts.
Once you have those please let us know" and they didn’t answer me anymore.

I did not expect such behavior from the support team. Then I found several threads with a similar problem.

Please help me with this situation, with contacts of managers who will pay attention to this.