Topic: Rollbit Scam. Cannot Withdraw $30,211. Being Ignored by Support. (Read 796 times)

Hey. You're not going to get any useful help here. https://sbgok.org/about/ handle class action claims; they recently took Curacao based 1xbet to court in the Netherlands and won. Don't think they handle individual cases, but it's worth asking for a 5 figure balance.

I might be wrong, but far as I know, licensor handle case per user instead of a "class action", they deal with cases much like ADR handle cases: between the casino, the user, and them. And that's it. No other party being added to the equation, not even other users with same case. If they have same case, then they should raise their own complaint. I mean, the procedure of submitting a dispute to CG [their licensor] involves writing an email to their dispute line, that itself implied enough that the cases are handled one case at a time, per user.

my best guess is he is probably looking for other people who have similar case to him, and then they will file a case against Rollbit or report a complaint together to Rollbit's Licensor. but to be honest, if he has solid evidence countering Rollbit's evidence/claims, he alone could win against Rollbit it is an opportunity to disprove Rollbit and get the money he deserves it would also prove to everyone that Rollbit was lying and is trying to scam him.

I... honestly failed to understand this decision. You asked what to do, got informed about a mediation that Rollbit's official is ready to take and fully attend, but you seemed to won't even take this into consideration. As you're 100% sure of your case and all allegations toward you are wrong, wouldn't the best path is to accept Razer's invitation to move to their licensor? With your bulletproof case, the licensor will be ruling toward you, especially as you have nothing to hide.

I can't see how reaching to your group and friends will solve this.

thank you guys for the support

i can 100% confirm i did not abuse or cheat rollbit in any way. all i did was sports bet. my account is fully KYC and i submitted all my docs before depositing. big scam here is that they accuse me of multi accounting after i deposit multiple times, place many bets, manage to win and finally when i want to withdraw. now they refuse to answer me and keep my money illegally for months while i have to helplessly beg them to allow me to access my own money.

i am now reaching out to everyone i know in all my groups and all my friends to see if they have any issues like this

I feel that we're beginning to shift from the case of OP v. Rollbit to... Stake, so I think it'll be best to not continuing this matter as we'll derail the topic here. We can continue this matter back to your thread if you want to --just to keep it neat and make sure we stay on topic-- I am more than happy to discuss the matters that still concerned you there, though I've explained my assumption the best I can grasp on why and how did it it happened. So I don't think I can help you any further on it. I'll make a reply in your thread to address one of the concern you raised here, though.

---

I'll invite you to read first few pages of this board, there are threads to prove that Casinos don't cherry pick big wins or small wins [although big or small money are very subjective], they had complaint for cases involving 300-400 USD too, and they addressed the concerns justifiedly.

It's shameful that casinos these days are now using multi-account detection excuses to avoid paying people's winnings. You don't hear of such when people are losing or they win a small amount of money, but suddenly when it's big they will be citing excuses. Many of these casinos are not just fair and you might be wasting your time to chase a fair treat, they deliberately want to steal from people, and that is what is most annoying. Even if you tell them to give you proof, they are the ones controlling the whole system, they can do and undo it in their favour.

This makes casinos even riskier when your winning is denied you. Come to think of it, how are multiple accounts even affecting casinos? I want to know because I don't seem to see a big deal with it.

I can confirm that identifying multi-accs on the first bet would be a huge waste of effort and resources.  And while the process of identifying them is mostly automatic, it also requires a human interaction to analyze and confirm the data, like holydarkness said to prevent false positives, and also to confirm the data is accurate. 

What I can also confirm 100%, when we do find someone multi-accounting, as long as they don't engage in lets say dishonest activities, resolutions are always in the player's favour.

 
Hello again, I would like to thank you for taking your time and describing everything you wanted to say, I also believe that you are a reasonable man and also here a lot longer than me in this forum, and I see your posts almost every thread here; meaning you care about people's problems. That means we are on the same side overall, don't take it as I have a grudge on these casinos; even if I have a million reasons + 400-500K of losses. I just know how shady and rule-bending these casinos are(offshore crypto sites). They care zero about responsible gambling hence rollbit doesn't even require simple kyc ( name birthdate), doesn't block IP, etc. They allowed me to open 10 accounts within the same device just by changing emails. Didn't even ask for my name and made me lose 200.000K$. In real life this deserves punishment, hence they don't apply the RG policies AND AML ( 5000$+ withdrawals they should check level 2 KYC). I won't even talk about Stake.com since you know my thread.

May I ask you why didn't anyone try to escalate my topic to stake representatives so that we could have a few words? I seriously got so many replies telling me straight up I am a degenerate so it's my fault bla bla bla. These people don't know how addiction comes, what have I been through in life that put me in this miserable hole, rock bottom. The money that fucked up my life is stake's wallet now. I have read everything detailed in your reply, may I ask you what evidence I gave was not enough or contradicting like the examples you gave, that occasionally happen here.  What evidence did stake give except casino gurus bullshit reply? Only assumptions, If I see someone else that gave so much evidence like me in a scam case, I would be supporting them, that's where we part ways I believe, however I know you are a good hearted person, and nice to meet you again. Anyways because I am a newbie no one even gives a shit about what I think here and believes my thread is a scam so I am not gonna pursue this.

Just know that I don't take blind sides ;

I just know my shit, just like a dog knows where to piss in the house.

I hope you are having a great one.

End of the river Achernar; Tetaeridanus. ✨

If I may straighten things out, I am not "trying to look from casino's representative" in sense that I am trying to lean toward their side. I am, in fact, trying to look from as many perspective as I can. In every cases that come to this forum that I attended, I'll give my best to ask both sides to provide their side of story and try to figure out what really happened. I notified and invited the casinos [or the platforms] to attend to the scam accusation thread and give their piece.

For those who frequently watch this board, they'll know I am not always siding with the casinos.

There were cases I am questioning casino's decisions and ruling because they obviously the wrong side there, but there are also cases where the players are evidently made fake statements and we were provided with things that contradict their statements. And then, there are cases that this forum simply... less effective to handle because it's an open forum and some evidences are very private, and thus, there's no other way to made a progress other than to refer them to ADR.

Believe me, if it's up to me, I'd much prefer for things to be solved in the forum if it can because I believe more eyes and brains overseeing a case are better than one person being assigned, where they held the final verdict, and susceptible to miss one or two key factors [for the record, I have nothing against ADR, just... that's what my honest opinion about the number of eyes overseeing cases] but sometimes, in this life, we can't get things the way we wanted it to be, can we? And I have to admit, the privacy that ADR offered gives numerous advantages to solve a case instead of having them to stay here and get stuck in progress because no evidences can be analyzed due to the security concern.

This very case, for example, I really hoped that I am free to provide the discussion with Razer that I had through PM just to show you that I tried to talk them to take other means of resolution instead of taking it to their licensor, to deescalate the case by having a middle way instead of to stand firm with their decision because they are very sure with their findings.

The long paragraphs above also address your topic about we being on the opposite side, I don't think that's necessarily true. I understand that you're fully commited to take customer's side, well... our only difference is that I am "taking the side" that's less questionable, I treat every complainants and the accused with grains of salt. So, in a way, we're not necessarily need to be on different side, suppose what you tried to achieve is finding the real truth behind every story instead of [to put it bluntly] blindly supporting every cases against casino, disregarding how questionable the scam accusation made by the player [another thing that I want the record to reflect, I believe you're a reasonable man, the sentence before this has a big implied "IF" within it, I am not accusing you that you'll blindly taking side of the players just out of spite for casinos, I'm just saying it like, "just in case you're intending to"].

Hello again, I would like to emphasize that, whatever should be done should be done right? Fun or not. If they can counterfeit winnings because of multi-accounting(which incl. huge amount of money confisticated here.), they sure should implement the most expensive software ao it's players get warned before and not play at multi accounts. You can't control gambling addicts like this, I as well opened 10s of accounts on rollbit without getting asked ANY KYC, incl. birthday? What if I was 15 years old, I bet you know the answer. I respect your opinions and we have been in opposite sides we have met however I believe in the right of free speech, so I respect your voice fully, however can't understand why you are trying to look from the casino's perspective? We are players here, players come here and want support who are having problems, not casino representatives. If I believed in Curacao %0.0001 I would be filing a lawsuit both on stake.com and rollbit. and probably would be winning 250-300K+ of my deposits back. Rollbit has no RG or AML measures in place as said in their site; and also I sucessfully withdrew 100.000$ without even getting KYC'd in my 2nd account. ( lost it all later on) . So they don't check it in withdrawal, when do they want to check it? When their case is empty so they can confisticate winnings? Rest assured when crypto regulations come to place; Rollbit which also offering RLB will be having a really hard time in US and Europe because it's unlicensed futures platform and shady tokenomics incl. fake nft distributions and reveals and insider airdrops. Rollbit is a site which looks like it is operated by 25 year old boys who don't give a single shit about professionalism.


Tetaeridanus.

✨

I'd like to begin with a full disclaimer that I am not a representative or part of any casino, so I am most certainly didn't know how exactly they work and why, and my answer is completely based on my assumption, at least, "assumption", as it's hinted here and there the why they does so on several threads. [Maybe Kirito89 can confirm my assumption below, as per his own platform's policy and system?]

Though it'll be very ideal and nice if it can be actualized, the why they didn't catch multi-acc abuser right away from their first bet, or even straight from the first time they sign up, is because it'll be a huge waste of effort, or a very expensive ones, to filter out users right from the first time they sign up. I assume there must be a good amount of user signing up on daily basis. To manually check them one by one through so many filters in matter of seconds before sending them a verification email will be... fun. Not to mention the false positive.

So instead, they developed and perpetually fine-tuning a fraud detection system that flag users through several parameters, so these multi-acc abuse detection is not an instant matter. Instead, it's a process that happens and verified gradually [to prevent false positive] through several filters while the abuser playing in the said platform.

Hello again my friend,

I was defending myself in my thread with full evidence, however I got no support here; do you say otherwise? If I am not getting any support here, do you think a licensing authority which is in these casino's payroll (%500) will help the player in grey situations like this? I don't understand one thing, If casino is so sure that the player is multi-accounting with their perfect algorith, why does it allow the player to bet in first place instead of putting him to withdrawal only mode when he deposits? This is why I call these casinos unlawful and piece of shit. They let him play and they know if he loses he loses, if he wins lock his account. This is an unhumane practice and no one even says a word about this.

OP and I are both came to this forum for help, I am here to stay; and I will be helping everyone who come here and needs help, unlike many on this forum ( not you ) who are love babies of this casinos.

If you get to know me better you will know how I got lured into losing 300.000$ in Rollbit, which stake.com sold my email to them.

Respect,

Tetaeridanus.

There's not much in this that isn't a lie. Arbitrage betting is betting both sides of the same event to make a risk free profit, not opening another account because of limiting. That's called gnoming. And this isn't the first time I've seen that same mistake here. If the sites don't even know the correct terminology, it's no wonder they're run like shit shows.

As for those 'facts' about the licensor, you have to show evidence for it to be a fact, ie. figures from a neutral party. Otherwise it's just speculation. Anyone could do that. I could say 99% of all cases are unfavourable. But I'm not an idiot, so I wouldn't do that. I highly doubt your numbers though.

Hello,

While I'm in no way associated with Rollbit (I work for a different casino, so basically a competitor), I'd like to give my 2 cents since this case seems very familiar to a lot of ones we're dealing/dealt with aswell.

Casinos nowadays have very strong multi-account detection systems, won't get into what they actually are for obvious reasons, but lets say when a casino is certain that you're using multiple accounts, they're pretty damn accurate .

While I feel that OP's situation could've brought a satisfying resolution on his end, if he came clean and listed his accounts, it's also probably the case where in general players use multiple accounts to abuse the system, like double-spending, arbitrage betting ( gets limited on one account, jumps on another), bonus abuse, etc etc.

Now onto the Curacao regulator, while the general feedback of players like OP is to say "these Curacao regulators do nothing", the fact is that a case brought upon the license provider always gets dealt with, and a casino is free to offer all evidence against the player, thus why most players don't actually go forward with this.


There aren't too many cases in Curacao that had to be handled/solved in favour of the player by the licensor for the simple fact that 99% of the times when an user is not engaging in any dubious activities, casinos solve these situations with favorable outcomes for the players themselves and there's no need to push things further.


My 2 cents on the matter,
Have a nice day!

Some sanity. Actual regulation is tabled for early 2024. If and when passes, it's gonna be a bloodbath. Think Rollbit have more immediate problems, there's no way the US government isn't looking at them.

Hi,

It's nice that we can... meet again in different topic.

I understand the previous experience with casinos left a very bitter taste in you, but some statements are not quite true. Some casinos do still request their complaining customers to CG or AG and will fully cooperate there. I will not mention the name of the platform or the specific post saying this as I don't want people to think I am promoting them. But... well, there are.

As for how complainants will not be winning a case in Curacao ^{[master license holder]}, call me naive, and though I have no way to prove the otherwise, I still hope some cases are actually solved in favor of the players. There are complaints raised against Rollbit that they redirected to their licensor and we never heard back from the complainants.

Though there's a possibility that their silence simply means the situation is not solved yet, I'd like to give a benefit of doubts that the cases are actually solved in favor of the complainants in a way or two and they doesn't feel the need to be bothered enough by updating the development here, because if it doesn't, wouldn't it be more likely than not for those complainants to come back here and venting their frustration instead of accepting their "defeat" in silence?

Hey,

Just my 2 cents; the regulation in Curacao = security in a Cartel Hood = possibility of getting 30 when you roll two dices = possibility of hitting number 69 in Roulette.

Nothing to defend on the Casino's side, casinos doesn't even care about all the complaints now; nothing gets approved on CG or AG, they always want the player to go to the licensing authorities. Those authorities are owned by the gambling companies. No real or at least 90 IQ'd lawyer will take a case in Curacao because he/she knows no laws abide for Casino's, they only abide for players' mistakes. I see signature campaigns of offshore illegal casinos having a really bad impact on BitcoinTalk; this wasn't the case years back when I was browsing here. You already know that OP is not winning a case in Curacao over Rollbit or Stake right? I have given you the odds of it = ZERO.

With respect,

Tetaeridanus

Jesus, you're humourless as well as dull. Horrific combo.

Botswana? That country sandwiched between other countries in Africa? You asked a lawyer in Botswana if Curacao, an island in Carribean, is part of their country?


Used to, many years ago, and for fun as well as within minuscule amount, so it'll be better to say I am not. Why?

Maybe I should have used more affectation in my correspondence to them. I did also contact a lawyer in Botswana but they said Curacao is not part of their country.

Do you bet, out of curiosity?

There is a regulation in Curacao. If your lawyer won't take case there, may I suggest that it's probably because you don't have a strong case that he's willing to take or sure to win? And I noticed you said a Dutch lawyer? Not any? Means you haven't exhaust all of your options of lawyers who will take your case?

At this point we really see how important to read the casino TOS so that we will not became ignorant if case like this appears. But maybe he can still settle it up with Rollbit and ask politely about possible resolution of this case since if he push it on higher level maybe he might be in trouble especially if Rollbit present that evidence about multi-account which is really forbidden to have on all casino if I'm not wrong with that word. The affected amount is not small so maybe he should settle it and act nicely since if he's so rude towards them for that he will be ignored.

The problem is your multi-accounting. Nothing else at this point.

There is zero regulation in Curacao. A Dutch lawyer won't take a case there, I've asked. It's like being licensed in Bir Tawil. Why do you talk nonsense?

At this point, what you can do is either wait here and got nothing or try to escalate to their licensor and get your case tried. Rollbit has give their agreement to fully cooperate there. I know this is not ideal and is not the resolution method you're hoping for, and --as I've previously mentioned-- I tried to suggest a way for them to solve this without having to go to GC, but they're firm with their decision as they're sure they have strong evidence of you having multiple account, that they can only provide to their licensor.

Yes you are right; casinos always drive the case to licensors because they are paid by them. Shame. This world will collapse very soon when crypto gets regulated more. These casinos operate illegally( stake.com offered mirror sites for turkey where online gambling is straight illegal because many people plau in turkey) and don't give a single shit about their players, sorry for talking the truth. You will find a very few people here who will help your case. I also have every proof against them but you can see from my thread how I got answered by the forum. If you go to court, that is your only chance. Rollbit is trying to scam in broad day light but some of the people here are still defending them what a suprise. Listen to me pal and go open a lawsuit, 30.000$ is good amount of money. Don't let them scam you.


Respect.

Tetaeridanus.

i'm not sure what to do at this point. i wish they would speak to me directly  and tell me which accounts and maybe i can help them. i am willing to work with them if theres any info i can provide. i do not have anything to hide.

why are they so shady? ive read that these 3rd party commissions do not do anything for the players and side with the casino.

To be honest and laid it out in the open, that's what I tried to pursue when I said "considering another means of resolution," to allow you to retain your deposit with some terms. However, they are firm on their decision and they're very sure with their findings. Best options you have right now is either escalate it to their licensor or to just drop the case, as currently there is not any other visible resolution possible.

As for licensing, you can rest assured that they're licensed. Like acroman08 said, you can check this by clicking the seal of validation on their website. It's a mandatory element of a licensed casino under Curacao Licensing to provide this means of verification on their website. Image as below. If you click them, you'll be redirected to GC's page as shown on the image next to it, verifying Rollbit as their sub-licensor.



While for holding your winnings and deposit, though there are times in the past that platforms go lenient by allowing the other side to withdraw their balance and agreed to part ways, I think Rollbit has the right to seize your winnings and deposit upon breach, it's one of the clause on their Terms of Service that you agreed,


Looks aesthetic or not, that platform is one of the only four master license holder for gambling ever issued by Curacao Gambling Authority. And though Antillephone is basically the most... exquisite --or so I heard-- there will be no more master license issued again, so they're as legal as it can get.

I looked into this and it seems a little off.
I mean they are licensed according to this : https://licensing.gaming-curacao.com/validator/?lh=038ec74580025dbb8cbc57d16d90ed42&rlh=bbf67c5a5cb8fabf6856fec37bca9076

But when you click on https://www.gaming-curacao.com/ the site looks SUPER unprofessional. Like a 12 year old designed this.

The site also contains 0 information, not even TOS or anything.

I am not sure if they have this rule on their ToS but I have read on some casinos ToS that in certain situations the casino will confiscate not only the gambler's winning but also the gambler's deposit as a compensation for the "damage" that the gambler's has caused(or something like that).

They are licensed, you can check it at the bottom of their website, and from the looks of it, their licensor is "gaming curacao"

why do i need to do all of this?

why cant at the very least rollbit return my deposits and we can go and dispute the winnings? this is literally a scam holding my winnings and especially deposit.

i have read they are not even licensed, is this true?

I appreciate the good words, and not trying to defend Razer here, but we don't know what happens when a complaint raised to GC. Granted, we've never hear back from the other two that's being redirected to GC, but maybe it's because they're still in the middle of mediation or that they never bothered to update us with the verdict reached.

I can see one previous complainant went online on 13 August, around two weeks after he supposedly wrote to GC, and the other one also went online exactly two weeks after he sent a complaint email, none gave an update of the verdict given by the licensor.

I guess, if OP would be so kind, he can try to raise his dispute to GC and constantly update us with the progress so we can learn what actually happened with the complaints.

In other words, bullshit.
Everybody knows that complaints at licensors bring as good as nothing. They always side with the casino because they basically get paid from them for the license.
The only fair way to solve this dispute is via an unbiased 3rd party mediator, not more and not less. And of course, they won't do this, because it would come out that OP is right and they have no proof.

Razor not replying and only answering to a person that has nothing to do with the case is already bad enough. But sending this message is just another insult in this matter. Shameless.
And this is nothing against you holydarkness, You are doing your best and and great job, I know OP will appreciate that a lot. But I think it's fair to say the way they treat their customers is not how it's supposed to be.

Oh! My apology, I drafted a reply to you to update you with this issue but waited for a reply from Razer as I tried to talk him into considering other means of resolution. I must have forgetfully closed the tab for that draft when cleaning my opened tabs, fully oblivious that I haven't posted the update when Razer did not replied me further regarding this topic.

As with other two cases, Razer [and through him, Rollbit] would welcome you to take this issue to their licensor. I think the procedure to raise a dispute to their licensor is by writing and give the details of your situation to [email protected].

I know this is not ideal as it is time consuming, and most likely frustrates you quite a lot, but it's currently the only method to close this case as Rollbit has given their agreement to fully cooperate on resolution through GC and both parties can provide evidences in confidence.

it does not make sense how rollbit can steal money from users and continue to operate. do they still have a license? i read somewhere they do not even have a license. i wish i checked before depositing so much $ on here

any update here?

rollbit and whole staff still ignore me

I've been waiting for your reply to determine my next step, I sent Razer a PM few minutes ago to ask for Rollbit's readiness to escalate this situation to an "arbitrator", where they can confide evidences of their counter-accusation. Please wait for Razer to reply to my PM, if you don't mind.

i thought i had sent a reply here but i guess it timed out and never sent. i do not know how to show proof that this is my account. i have already filled out all kyc.

i did nothing wrong and only placed bets. if my account was linked, why not tell me right away when i deposit or even when i make my second deposit? or even when place my first bet? i know if i lose all my money they will not say a word and not make these accusations. i do not know what to do at this point. do i get a lawyer or what?

If you ask ME, I'll suggest Razer to point it out to their licensor to take the mediation, where they can freely provide evidences and where the ruling are binding to both parties. As evidences shall be asked and provided in private there, both parties are more likely to provide the facts than here.

You'll find it yourself, me suggesting to escalate it to Gaming-Curacao, once OP replied to the allegation made by Razer, or once things point out to a stalemate [of course after I get a word from Razer that they'll give full cooperation on GC, I will not advise it to OP unless I get the words that both parties agreed to move their case to that platform].

As to why they have to resort to this platform instead of publicly here, I think it's been mentioned way too often, revealing such methods will just tell the abusers how to avoid their system on later time.

Now, I am thanking the fact that you're aware of my presence on other complaints against Rollbit, because now I don't have to explain to you my stance on Rollbit and their cases, as well as how I know most of their cases "like the back of my hand" and to why I inquire you to point us out to the claim of, "none of these complaints have been resolved", which, I still can't find you point that out.

Ok then, then I would also ask YOU how a player can show evidence that he doesn't have multiple accounts.

Players show the FACT that they are blocked from withdrawing. They also show the accusation/reply from rollbit. These are facts, I guess we would agree. The site, in this case rollbit, claims "they have multiple accounts", yet they don't show any proof of that or are willing to show it to a mediator. Always referring to "security concerns".
Multi account ACCUSATION are no facts. Players show facts, rollbit doesn't, I guess we can agree.

In real life, if you want to accuse somebody of something, you have to show proof as well, why not in these scenarios"

What we need in those cases are more transparency. Not being willing to settle this through an official mediator always means there is something off.

Also what I wrote doesn't mean that rollbit is so untrustworthy. It just shows that their reputaion is not as good as it gets painted here, you can also see that in their trust summary. A reputable site would have more than 1 positive feedback, and this positive one is only from the person that manages their signature campaign.

As I checked other complains I saw you also commented there, so you you know this is always the same scenario. They are hiding behind their "security concerns" and players have to deal with it basically.

I myself could have opened a scam accusation against this site actually, I chose not to because it's not worth my time. I mentioned this before but I got the "new player invitation bonus"email they sent to stake players (they bought the stolen data from the stake hack). Those bonuses was supposed to be "no strings attached", as mentioned in the email . When I claimed it all and played it 1x , around 100$, I wanted to withdraw it. They suddenly wanted a deposit and full KYC, and I mean full. That's not "no strings attached". As I don't trust this site I chose not to do those 2 things and continued living my life, leaving these around 100$ in my account. 

It is my opinion and I will not stop from calling out rollbit for what they are to me. I never said they are doing a rugpull, just I don't like their tactics. They know about "multiple accounts" from the beginning, when someone registers. But they let these people deposit and the accusation only comes to light when they want to withdraw. If you think this is ok then we don't have to talk about this any longer. Anyway, wish you a nice rest of your weekend! 

I wonder if it's necessarily true that the amount of scam accusations raised against a gambling platform is directly related to the likelihood they're scamming the users and/or doing rugpull? Especially if we consider that the amount of cases raised is attended to and solved v. ignored. But let's amuse this idea for a while, that rollbit is questionable because they have lines of unsolved cases, or if I may borrow your words, "almost none of these complaints have been resolved", I asked, again, which case with concrete evidences and strong basis against rollbit is not solved or currently redirected to a mediator [in this case, their licensor]? Point me out and I will gladly PMing Razer and notify him to attend to the case.

Providing an evidence for alt account is very easy but casino typically don’t disclose this information in the public.

The tricky part on this is not the alt account but rather if the OP abuse casino promotion or anything that will increase his winning chance. Having a multiple account that doesn’t involve cheating in the game is not a big deal offense that result to hold the customer balance without further explanation.

The only problem on this case is if the OP use a certain promotion that helps him to gain his current profit because having a potential alt account is really a red flag. This can be resolved using 3rd party arbitrator to verify the authenticity of casino proof.

It is better that rollbit should tell OP his alt account in their site,so that OP will know if it is true or not,so that he doesn't get worried about withdrawing his funds back. If Rollbit can't prove to him that he has an alternative,then there is no need for them to deprive him from withdrawal since,OP didn't accept that he has an alt account in their site. Nobody can tell who is faulty here because Raze doesn't want to show prove and OP isn't also accepting the fingers pointed at him. This can be resloved amicably with proves,instead of making us get trap at the middle so that we can know where to start from.

If you check the recent pages of the scam accusations there are several complaints about this site.
So basically of all sportsbooks/casino site complaints rollbit has the most in recent history.

Even betnomi, that pulled an exit scam, doesn't have so many complaints.

And almost none of these complaints have been resolved. And so will this one for sure. 

Especially this thread and the behaviour of rollbit is alarming:

https://bitcointalk.org/index.php?topic=5449402.40

Very sad that this behaviour even gets defended here, honestly. People can't relate because they never had a situation like this. If they had it would be different, I'm sure.

I don't think it will end everything here, or there is a middle way, what Razer suggested is for the OP to let them know what is his other accounts and perhaps they will have to look at it and see if it violates their ToS or abuse it in any form according to their rules.

So we will have to wait if OP is willing to share that info, not necessarily here in the this thread, but maybe PM Razer of his accounts and then we will wait what will be the official call of the casinos. If the OP doesn't favor it then they can go on mediator.

There's a slight complication on that, Rollbit is not on any mediator that mediate sportsbet problem, where OP's case is sportsbet-related. And, given that Razer accuses OP of multi-acc abuse to bypass limitations, if rollbit agreed to this term, it will open to a situation where future abusers [if we're assuming OP did multi-accing] plead to the same resolution. Though, to be fair and to laid it out on the table, Razer already suggested a... "middle way".

The problem here, as in all cases of multi-accounting, is that the casino (rollbit in this case) will not and can not share the evidence they have against the accuse (OP) publicly. This is understandable.
At the same time, OP will never admit having alt acoounts (if he has any) and there is nothing he can do to refute the casino's allegations and prove he has no alt accounts.
This is a dead end.

The only way to solve this dilemma is to use a mediator.
Or, in case OP is afraid of proving himself guilty (with all the consequences), Razer has to promise they will let OP withdraw his funds if he lists all his alt accounts.

They are accusing you of having multiple accounts in their casino. Now when you join any casino they have all your information, there is a chance you will be caught doing something against their rules and that is what is happening to you. Rollbit rep replied to your accusation, they are still talking about multiple accounts. Now to solve this you need to prove that you don't have multiple accounts in that casino.

On the other hand, I hope Rollbit resolves this accusation as best way they can. Because Rollbit has quite a good reputation on this forum, they don't want to ruin their reputation.

I don't know what would happen. As long as they have accusations, there should be a proof. Maybe sending it would DOX the player? I don't really know.

Thanks for this reference. The topics are interesting and it seems that the mods on Stake want to save face or just doesn't know what is happening with the community. Receiving unsolicited emails and mentioned on the topic there coming from Rollbit, makes it questionable. How'd they get the data of the big players and sending emails for bonuses etc.

Let's see what they would say about this.

Umm... aren't most, if not all, of the accusation topics raised against rollbit currently solved, and those that can't be solved here for security reason, e.g.: sportsbook abuse or invalid bet, were redirected to their licensor where they're fully cooperating and participating on the investigation?

Hey there.
If they have proof then they should show it. Just saying they have it is the same as him saying he doesn't have multiple accounts. And a fact is, they let him deposit. If there were multiple accounts he should even be able to register.

About the other accusations, you can find them here at scam accusations, at reddit as well as other forums.

And last but not least, the spam emails they sent to existing stake players. I also got it.
They had the email addresses and vip level of stake users and offered certain bonus amounts according to you stake vip level.

These were discussed in the rollbit thread and stake community:

https://stakecommunity.com/topic/69379-stake-data-leaked-did-you-get-a-bonus-email-for-another-casino/#comment-1482333
https://stakecommunity.com/topic/69364-email-from-diffrente-casino-anyone-else-got-it/#comment-1482119

Based on the message by the Rollbit representative, it seems that they have proof on him having access to multiple accounts and that's probably from the time he uses the different accounts. That's going to be proof that someone violated the terms.

Can you pinpoint the references that you have with the "solid" reputation for "this"? Do you mean not paying players?

I must have missed this. Can you point me in the right direction with this as well? Curious about their doings.

Nonsense.
So then, IF you are right, and he lists those accounts, then what? Then you would pay him, yeah right. 
If he says there are any, you would say "violated our terms" and still don't pay, 100%.

Rollbit has a solid reputation now for doing this, not only in our forum there are reports about these tactics.

Still a reminder, rollbit bought the stolen data from the stake.com hack last year to promote their own site, this has been mentioned and proved before. A site doing shady things like this also comes up with excuses to not pay honest customers.


Have we ever seen any proof of those claims? I have actually never seen them. They always say there are multi accounts "but we can't tell you how we found out, for security reasons" .

Sites like rollbit are happy to take deposits, but when it comes to pay there are suddenly problems. If there are multiple accounts you knew when he opened it, you should close it immediately, not after depositing over 10000$.

Hey there,

For this one we simply need OP to list the other accounts that they have on Rollbit.

On our side, we see very obviously linked accounts to the one they listed here, accounts that have been previously limited on our sportsbook.

For whatever reason, OP has failed to list them so far.

Thanks,
Razer

As long as you didn't take advantages of a bonus system on multiple accounts and are not cheating with your betting, I don't see why sites have an issue with players having multiple accounts. I do not play on rollbit so I have no clue what sort of bonus system they have in place. If it's rakeback based on bets and you deposited your money to make those bets, seems that should be ok, but according to their terms it probably is not and unfortunately you agree to their terms upon signing up.

You leave a fingerprint everytime you log onto a site, i'm sure they have proof or they wouldn't accuse you of it. You can see if they're open to a mediator to take a look, but that's up to them.

i carefully read the chat you had with rollbit support and you said you needed funds because you wanted to return a loan from your colleague but you must understand that gambling sites have a good detection system and their algorithms can detect violations committed by users, here are a few things which i took from Google, which is usually banned by large gambling sites;


so long the conversation you made but the rollbit support team only wants you to expose honestly how many accounts you have, it's true if they can see all your accounts your honesty is needed.

Ive never cheated their website. I only make sports bets and thats it. I upload one of the chats here: https://www.hipdf.com/preview?share_id=SqTHmNtT_wyPl3CH-8ImBQ

All other chats are same or more useless. Has anyone else ever faced this issue?

I understand this and I have asked them to help me help them. They do not respond and only times they have is same copy paste message: you must tell us your other accounts. I dont have any and I tell them and ask for help and they only ignore. Ive never had issues on any others sites.

From what I have read seen on different  forums and the alike...when it comes to multi accounting,  75% of the time these casino's are never wrong to flag accounts based on multi accounting as they have the flagging techniques in place to find such users because this is their business to stop any possible promo abuse and the alike...just hope your docs haven't been stolen and used for KYC here..
Btw, use of a VPN can get your account flagged as IPs show up on other accounts hence this hurdle..but if nothing in these lines was committed then I trust Rollbit will sort this out asap! Good luck.

I agree to some degree but I think the 2nd picture seems to be a good proof to raise some suspicions so I want to see further proof of the chats on each of the supports and I think everyone wants that too. I'm not really a lawyer or an expert on rules and shit but if it's your money, the casino can't take it unless it's proven that you've got that money from cheating their casino so hopefully we could see what happens next to this because Rollbit's been here a long time so it's OP's words against the reputation that Rollbit have right now.

So I understand that you are being accused of breaking the rules for having several accounts on the site. It would be necessary to see how they argue it, but for the moment I do not have enough evidence to say that they are a scam, even less with the amount of time they have been operating, although it sounds to me that there have been some similar cases already. But accusations of scam to casinos that are advertised on the forum that later have come to nothing or that it was the accuser who had cheated there are plenty.

I have 30,211$ stuck on Rollbit that i have been trying to withdraw for 6 weeks now. I have msged Rollbit and all members of support and even the boss who is Razer and there is zero help. Recently I have been only ignored and none of my messages are being answered and you can see this in the below screenshots.

They give me same answer every single time and that is to "list my other accounts". I have told them at least 50 times now that I don't have any other accounts and I dont know what else to say or do. I have given all my documents and full KYC. I have deposited 6 ETH without any issue. Only when I win and try to cash out and they tell me I cannot cashout out. They cannot answer me which other accounts are linked to me so I can help them. They ignore everything I say and just say to list my other accounts. I do not have any other accounts except this one. I do not know what else to do. I thought they were a trustworthy site and have enough money to not scam their users but now I see there are many users scammed by Rollbit on Google.

I have screenshots below of my account, my KYC and my ignored messages for over a month. I just want to withdraw my funds at this point.
 

https://pasteboard.co/QT2f7NXQAMXE.png


https://pasteboard.co/avpazbZLeSJG.png