Topic: Rollbit stole my withdrawal… please help (Read 404 times)

That is not the case here. Razer had replied on the other thread [Yogee quoted the reply here] and explained the situation from their side. He checked the account's history and confirmed that the account was locked because it asked for self exclusion, so his ex did not tried to play and got banned, she [assuming she really exist and was not just OP's attempt to annul his own self-exclusion commitment] did ask for the exclusion.

Second, based from the screenshot shared on OP's "main thread", he did not mention his GF on his initial exchange of communication from his first account when it got banned, only on this second one, when it got banned. Logically, when someone was in this kind of situation, they will not forget or left out that kind of important information, they'll brought it up, like, "it was my girlfriend who asked for it, not me, it was a mistake."

Third [and although it's arguably too premature to arrive at this conclusion, given it's just a few days] OP was not active for three days after the situation that applies, and will be adhered, being explained to him. If he really is not asking for that exclusion himself, and then made this thread and that girlfriend excuse on his moment of weakness, I think he'll be more motivated to pursue this case.

So, all signs point to a very likely possibility that OP did ask for the exclusion himself, and then made the excuse when he tried to walk away from the self-imposed restriction. It seems the case is as good as resolved.

He was so eager to play again that he decided to not wait any longer and try with a new account. I'd blame the addiction in this case.
Why would you deposit without asking support first if the account is still locked by mistake or if there's an issue?

Weren't there any other casinos where you could play while waiting for an answer from Rollbit's support?


This is an interesting angle of this case.
What if your girlfriend tried to play and was banned and then said that she requested you to be excluded? What if she was lying to you?
Have you ever thought about this OP?

Excuse like that is already nonsese.The account's identity is more relevant, whoever uses it, it doesn't matter as long as the user were able to access the credentials, so he/she use the account in any way. If the account requested "self exclusion", or closure, that's it, they have to deal with the consenquences.

Is it? Then how he can say that Rollbit closed the account without any verification? what type of verification he was talking about? If you are right then knew about the account closing from the beginning and he did it.

btw seems already created a topic in the scam accusation section. let's discuss it there.

Razer's reply in a similar thread,


It seems OP was lying about not knowing that his initial account was already banned. If he would still come up with the excuse that it was his ex that read the email from Rollbit then creating another account to circumvent the ban is still not justifiable. Case close.

Either Rollbit will have to do a private talk with you because that's the only way that this things can be resolved, and in perspective this looks to me like a sign that you probably should stop gambling because you've already spent about a $100k in that site, that amount of money is something to me, maybe for you it's not much but to me, that makes a lot of difference. Regarding your ex, it's a bit weird and I condone that she intervened in all that stuff and not respecting your privacy by having an access to your account and doing something that would turn your account and your relation to Rollbit and her upside down, but you got to thank her someday if you feel like changing your life for the better.

Either that or OP is someone that's a member here for a long time and don't want to be exposed with his gambling habits but it's weird to do a throwaway just for this right or this could be just as I've said, a throwaway account.

Most likely you are correct as he knew how to post and address people to this thread means he have access in this forum even before the issue.
this is something we need to established first mate because  we still have no idea what the team answers here.

This is how Online gambling works , but most gamblers denied to understand that or at least they knew they can run out of it.

It's strange, you created your account only to complain about RollBIT? That means you already know this forum before, or maybe you have another account? When people use brand new account to make complains it's because they have something to hide, they knew they did something wrong yet they want to bounce back on the casino.

I don't have to advice someone like you to always read the Terms and Condition of a casino before you start using the platform, you knew already, you probably thought you can get away with it and you are caught, this got you so mad that you had to plan your own revenge, but RollBit is a popular online casino with good reputation, you can't ruin it because you are the one that messed things up.

Learn from your mistake and avoid getting your account flagged on online casino, they can always trace back to your new account and they have every right to get you blocked.

He did not say that his girl friend requested the Rollbit to close the account, i think she must have requested the OP, who is her boy friend) and convinced him to close the account and he agreed on that time but later he must have regret this decision and that is the reason he want to gamble and open a new account.


The gambling sites won't listen to everyone's story and excuses, they simply want everyone to follow the terms of services. If multiple accounts are ban, he should have waited the 30 days period or asked the support to enable the account earlier.

For your ex girlfriend to have access to your gambling account login details then she must possibly have access too to verification request details and could have completed the process for the account closure without you knowing. I mean  both guess is possible following your explanation. If I were you and knowing about what my ex had done, upon receiving a message to wait for the 30 days intervals as given by the casino I would have just done so not to go against their ToS. Or maybe you're one of those gamblers that can't go a day without gambling which would have been the reason why your ex girlfriend took the action without your notice.

You should have been thanking your girlfriend for what she have done for you because you need help (at least for her and I think you also do) and I don't think you were not notified at least not from your knowledge because account closure needs your complete support to what will be the casino is going to act for your own satisfaction .

And I believe that there is another part of the story that is hidden and you are not telling here , Lets wait to what will be the support going to give you here or the representative to make sure everything is being told and not just your side .

For now lets wait to what will be the official statement of the gambling site in mentioned here.

Upon reading the OP one more time, I think there are some points to look at.  First, I think a request to lock an account is not the same as being banned due to exploits.  From here there should not be any problem with creating a new account unless the previous one is in self-exclusion.

Second, any account activity especially when it comes to closing an account should have an email message because there should be a confirmation chat as to whether to continue to lock the account or not.  It would be hard to believe if there was no email about the account lock request.

It is either @OP is hiding something and just wants to get sentiment and some support in the forum, I do not think Rollbit will scam him of the amount considering the casino is spending a huge amount of money in maintaining their signature campaign in the forum.


This should be the case if only his previous account were not banned.  He is breaching the ToS by creating an account circumventing the restriction implemented on his banned account.  I do not think it is the casino's fault to forfeit his winnings even his deposits.  Evading the ban is already an abuse, IMO.

You was advised to wait for another 30 days to reactivate your account but the site didn't allow you anymore due to the self-exclusion, now you've created your account just to avoid this exclusion and that's a clearly violation of the terms. You should've asked Rollbit first if you can still open an account on their site before doing so, and not you're claiming the site stole your money where in fact they are just implementing their rules. Better to communicate this with the support and asked for a possible consideration.

Do you have any screenshots or evidence to in order to inform us about your current situation? Also, do you also happen to have a screenshot of your conversation with the CS of Rollbit about this issue?

I do recommend that since they have an ongoing ANN thread in our forum, you may comment and inform them about your current situation as they are very active/vocal in fixing your concern. I also do believe that Rollbit, as one of the most famous online gambling platform on the internet, will not risk their reputation over this issue.

Again, please post all of the necessary screenshots so that everyone can help you with your case. Lastly, if you truly believe that you did nothing wrong on your side, then be confident that your issue will be fixed as soon as possible.

If you could be able to provide those solid proofs then just like been said that you could create some accusations thread towards Rollbit, but if you cant then dont expect that the community would really be having that sympathy towards into the situation that you are making or saying on here.

Here are some questions i would like to ask.

1. If your girlfriend havent told you about that closing that account then how you would be able to access it out ?
Why you have decided to make an account if you dont know that the main account had been closed or restricted? Which means that you
are fully aware that it was been excluded or being that closed. So i do see that you do have at fault on here
on which trying out to make an another new account on the said ip address. So i dont see much of an issue on here.

There’s a save login option on browser and some casino let you login for a long time unless you logout manually or you delete cookies on your browser. I’m using this save login credentials features on my browser but I have 2FA to save time on typing.

What’s odd on this story is why the heck he will create a new account while he has an active self exclusion on his current account. Probably he is using this self exclusion excuse when he lose on his new account which didn’t happened and now he was busted when he won. Probably the intention is to use it as insurance.

Next time post this kind of a topic in the Scam Accusation section of the forum.

You should have pursued it with care, after all, it is not only Rollbit that offers gambling, you should have moved on to another casino when they were not acting professionally before opening another account with them, not to mention that you didn't know that you were committing an infraction by that. Ban or not, I do not think that Rollbit will condone double accounts to avoid cheating. This is a well-known rule in casinos, but still, casinos should treat cases like this differently to investigate the cause so that they can ascertain the threat to the company. And if there is no threat, I do not think it is a good idea to still have the account locked.

They may only advise you upon investigation to use only one account and select the one you prefer to be using so that they can delete the second account. But because of their selfishness, they will not do that. This is one bad thing in many casinos, they are doing anyhow and will always be proving a point that is not fair. Some people would fall victim due to ignorance, but it is morally right that the casino be reasonable about this. Nevertheless, I do not see a reason why casinos shouldn't give back the money of the customer if they are parting ways with them. I see the refusal to hand you back your money as stealing. Or did they give you back the money?

Honestly, it's very difficult to believe this story. Supposing you actually told your girlfriend that you lost $100,000 over the time you were gambling and she advised you to stop gambling. For her to delete you, she would need to have all your login details and would have to log into your account to contact support to request self-exclusion and support would send you an email to notify you of this self-exclusion request, which means you found out about requesting self-exclusion too early, that was probably the reason your girlfriend went from being a girlfriend to an ex-girlfriend. Since you already knew about self-exclusion, then you could not create another account at the same casino. This would mean that you would be bypassing self-exclusion which is most often an option used by people with gambling problems.

Based on your story, I would venture to say that you are a person with gambling problems, probably after you realized that you lost a lot of money at the casino, you decided to self-delete your account, but as you are already addicted to gambling, you were unable to stay away from the games and you created an account again at the same casino and continued playing until the casino's security system caught you and they took measures that are in their TOS. I don't know what the casino will decide, but I can tell you that you need to seek help from a doctor in the real world to cure you of this gambling addiction. you can no longer control yourself, your addiction has reached a very dangerous level, if you delay seeking medical help in the real world, then you will hit rock bottom

I understand this situation is frustrating.  When emotions run high, we can feel wronged and focus on blaming others.  However, account security is ultimately our own responsibility.  Your ex likely acted out of concern, even if her methods were questionable. 

Meanwhile Rollbit must uphold their policies, even when it yields unfortunate outcomes.  You knew you couldn't open another one, but went ahead anyway.  Hard to call that unfair when you knew the risks and  still sucks to lose all that money you won.  Maybe shouldn't have tried getting around the rules, even if it seems unfair you got banned in the first place.

This is the risk of not reading the TOS before signing to a casino. Not because the decision does not favor you, you would already accuse a gambling site for stealing your money. What we are talking here is not even $10k, and Rollbit is a million dollar casino, so they'll pay that if you deserve to get paid.

You break the rules, they can't exempt you from that as is not good for their reputation.

The suggestion from one poster above is correct, you should have created an account to another casino, so this situation where you are now could have not happened.

What can you expect them to do? You violate their rules that's why expect something like that to happen. You can avoid this issue to happen if you just contact their support and ask for clearance regarding on your old account.

For sure if they find your reasoning good then they allow to activate your old account or allow you to register a new one. But I guess you are just taking things by yourself and didn't ask their support that's why you encounter this scenario.

Maybe try to read the rules of Rollbit or any other casino so that this issue will not happen again and for sure for what happened here you learn a lot of lesson from this incident.

Read the thread again, that was not his account balance – the $100,000 he referred to was the total amount he has lost while gambling and according to him that was what prompted his girlfriend to request for self-exclusion on his behalf.

His current balance is unknown to this forum all that we know is that he tried to withdraw $2,500 ($1,500 + $1,000) when his account was closed for still partaking in gambling activity when one of his account opted for self-exclusion which goes against the rules of the site.

         -    What kind of help would you like us to provide here on this forum platform? I don't know how I can give you assistance, to be honest.
Did the RollBit support inform you that there is any hope of getting your money out of their casino? But if you know for yourself that you have really violated their rules on their platform, then you should know that you will gain nothing from your appeal.

But if you think you haven't violated anything and you have evidence to support it, you can go to the scam accusation section, where they can help you with the thing you want to solve your problem, because actually, it's a big problem that's actually worth it too. Good luck with that problem, mate.

For this fact alone, I think you have a good case, why should a casino allow a player register, deposit and play and loss, then deposit again, multiple times without issues, but upon winning and requesting a withdrawal, the casino then remembers the player has a connection with a banned account, this is total fraud and one we all should not accept but fight against, allowing such attitude to thrive in the gambling ecosystem won't be good for its growth.

This is a clear case of scam, and what I did suggest you do now is, go to the scam accusation board and create a scam accusation against Rollbit, remember to first read the rules, and follow the laid out procedure, which includes you providing as much evidence and proof to your case, as possible, I believe that if Rollbit wants to maintain their reputation, they would allow you withdraw your money in one peace, else, they might lose a lot of customers.

They are not making up that part where your account is connected to a previously banned account, you should have left that your account closed and probably try a new casino.

You started this topic with your losses on the casino, are you trying to make people feel pity for you? Sorry to say but nobody cares, you losing 100k was all your decision, the casino never forced you to gamble like a irresponsible person.

Talk less about how much you have lost in gambling, you made it all happen, it's all on you, now focus more on how to be a responsible gambler, this is a risky game, you need to protect yourself, gambling isn't created to make anyone rich, it depends on how strong your luck is, Rollbit is a reputable casino and I believe you messed this up yourself, this is one of those reasons why reading ToS is important.

There seem to be a few gaps in the story. Anyways, you are breaking their ToS by creating multiple accounts. Once your attempt failed to reactivate, you should have asked support what the problem is, not create a new account. Anyway, hope you at least get your deposits back but it's up to the casino on that. Good Luck.

How did your ex-girlfriend request to close the account? After accessing your account or just contacting their live support as an anonymous user? If she login and requests to close the account then does not matter if it's your girlfriend or you. It was requested from your account.

Despite being advised to wait for 30 days, you created a new account also means you are gambling addicted. It's better to wait and take a rest, make your mind fresh and restart.  

I wonder why he decided to continue depositing even when he was aware that his account had requested a closure previously. If you are using same credentials to register an account, when you create a new one there will still be a link to you old account. Op ignored the fact that casinos may not be willing refund your money back once your account has an issue. For me, I will say that op was addicted and ignorant at same time. Now he lost even more. When gambling, we should learn to control how we funds our gambling accounts.

Most casinos are centralized and closed sources,once something goes wrong there's little of anything you can do to get your funds back. You might be lucky since Rollbit has an Ann thread here and you can make a complaint over there. An official from their casino may get to help you out.

I’m knew how the self exclusion work. My comment is based on the OP situation assuming it’s true “that he is not the one who self exclude” his account which I believe can happened in real life if you have a partner with an aggressive attitude.

I mention on my later comment that his case is pretty peculiar because of his situation.

---

What my main concern is casino will never have a problem on his account if he continuously loss using same account that has a violation on ToS. I’m not trying to defend the OP here but I hope case like this that won using fair betting without any abuse should be reconsidered.

From what I read, it is from an addicted gambler who lost everything and knows that it's because of gambling that made you lose everything, not just money but your girlfriend as well so you decided to have an exclusion to hopefully "help" yourself with your situation. So in an attempt to make yourself better, you go back to your ways and gamble again, probably because you want something that gambling gives you and then forget/ignore the fact that your main account is excluded because of addiction, which you are in the wrong here.

I do hope you help yourself with that addiction because it's not going to help you in any way. I hope you find something that could give you the satisfaction that gambling gives and replace it with a better habit.

100 000 dollars is a very big amount to me; honestly, I already have my own house, land, car, and business with that amount, dude. Now, why did you allow yourself to have such a large amount in your account balance at RollBit?

How long have you been playing roll-bet casino gambling? That casino has been in the crypto space for several years, and I rarely see an issue like yours in such a situation. Do you think there has been a shortcoming in that regard? But I hope you can recover your money from their casino. Then did their support say that there is still hope for you to recover your money from their casino platform?

If the ban is due to the breach of self-exclusion I do not know if @OP is eligible for a refund or money back since I am sure if it is about self-exclusion Rollbit staff won't fail to reiterate these things. 

If your story is true which the banned account is due to self exclusion then you have the right to get your money back since you attempted to reactivate it which means you are willing to remove the self exclusion. Your only mistake is you didn’t inform the support using your new account about your previous banned account.

Your case is very peculiar and I really hate casino that use this kind of excuse as trump card to forfeit someone winning just because of lousy excuse about connected account. Casino will not bothered if you lose your money yet they will forfeit your winning using this secret issue once you withdraw. 

This is why playing without any minor issue about accounts should be a must before you deposit because casino will surely use their ToS once you win against especially if the amount is huge. Rollbit reps is very active here so he might help you to win your case assuming you are really telling the truth.

Just to add to this, based on their FAQ it seems like they refer to self-exclusion/disabling accounts as the same thing[1]. It was explained further here[2] and there[3]. Unfortunately, OP breaks the rules that he can find on their FAQ (unless he's saying he tried to activate it after the 30 days of exclusion), so I don't think you're helping yourself OP. Maybe take a break fully so that it doesn't become an addiction that can ruin your life. CMIIW.

[1] https://rollbit.com/faq
[2] https://rollbit.com/responsible-gaming
[3] https://help.rollbit.com/en/articles/4773593-self-exclusions

If you're confused you always have the support to confirm before proceeding, unfortunately, you proceeded to create another account without verifying which resulted in a violation, you're so in a hurry when it will take a few hours for the support to address your issue.


You assume that you can reactivate your account, and again fail to contact, confirm, and ask for support if you can create a new account you are in a hurry and decide on your own without verifying when it will take a few hours to address your concern.

Not because you are not informed you assume that it is ok to create a new account, the email could have landed in the spam folder so you might have overlooked it, when in doubt you should ask, the best people who can interpret terms are those people who create it, I don't think you have a case here but you can try and create an accusation in the scam section but its already given that there's an error on your part.

If you were talking to support and were advised to wait 30 days to reactivate, then it sounds like you already knew about the self exclusion. Then once you were not able to reactivate the account, you decided to break the ToS. Correct me if I'm wrong?

It is your responsibility to know the ToS of the sites you sign up on. So, since you broke their terms they can pretty much do as they want including confiscating your winnings, refunding your deposit, or ignoring you.

As far as I know, Rollbit allows multiple accounts unless your previous account is grounded for violating the terms and conditions.  I had a conversation about this with the support staff months ago and they confirmed that having multiple accounts is not prohibited as long as it doesn't exploit bonuses or breach the terms of the casino.  I even asked them to close my other accounts and continue with the recent one, I do not encounter any problem doing that and my account is still active and I freely enjoy their services anytime I want.

Did you ask for the closure of your previous account or it was banned by the casino?  Btw, I also asked for the closure of an account and created a new one instantly after that request and found no problem with the service.  I did make it clear why I am asking for the termination of the first account and the creation of the new account though.

I am also thinking, was it really a request to close the account or a request for self-exclusion? Since when I asked for the account lock the staff suggest a self-exclusion which can be lasted for minimum of 21 days.  If you agree, with the self exclusion, any account created after that will lead to permanent ban.

Don't you received a mail from them to your previously ban rollbit account? Before going further you would have read your mail some of the casino site do send mail to people about confirmation of the closure of their account and I supposedly you girlfriend had access to your mail and she might have deleted that nail from your inbox. Well I am not a regular rollbit user so I will suggest you write on their ann thread to explain further your experience if there could be any help from them or possibly they have active campaign going on so I suggest you contact their campaign manager and explained further to him he could be of help to you because he is well respected manager.

I suggest you take this matter to Scam Accusations board if you have the necessary proof on your accusation. There reputation in the forum is very positive, so I can say that they are not a scam site. However with your concern, it's a serious accusation and I think we need to hear the side of Rollbit on this matter to clear things up. It could be a multi account policy that was broken, but with your explanation I think you are not attempting to cheat the Rollbit but everything is subjected to their rules once you agree with using their site. So let's see what they can say about this.

After my two-year journey on Rollbit, I’ve lossed over $100,000. my ex-girlfriend, in concern for our well-being, took the initiative to request the closure of my Rollbit account after a substantial loss. Regrettably, Rollbit promptly complied without verifying the request, resulting in confusion on my end.

Following a 30-day waiting period advised by Rollbit support, I attempted to reactivate my account without success, I then decided to create a new account, experiencing both losses and, eventually, a notable win. My elation, however, was short-lived when attempting to withdraw $1000, followed by another withdrawal request of $1500. To my dismay, support informed me that my withdrawals were forfeited due to an alleged connection to a previously banned account.

The perplexing part is that I was never informed about the ban when my ex closed the initial account. Had I known, I would have refrained from further deposits. Seeking advice on potential resolutions and exploring oversight from a gambling authority for crypto casinos seems prudent, given the circumstances. It appears unjust to be notified of the account ban only upon attempting to withdraw, especially after multiple deposits and losses.