First of all, always code the kernel log by using the hash/number sign in the toolbar.
[2020/02/20 23:21:35] ERROR: driver-btm-s17.c:1189 chain[1] - Failed to detect ASIC chips
The error is quite clear, the board is bad, sadly!
To break it down, there is at least a 90% chance that this board is dead and will no longer function, however very seldom there might be other reasons for the kernel to through this error.
A faulty PSU or a bad connection to the control board, you need to first check the ribbon cable that goes from the control board to hash board number 1, it might be loose, however, the best practice would be swapping the cable with a working one, ribbon to board 2 goes to board 1, and vice versa, and the same thing with the PSU, you need to switch the hash board positions.
Expected results:
1-The miner now finds 48 chips on chain 1 and 0 on chips on chain 2 (The hash board is dead)
2-The miner now finds 0 chips on chain 2 and 48 chips on chain 1 (Ribbon cable/Psu connection is faulty)
very seldom this error might come from a bad firmware, a hard reset might (chances are slim) fix your issue, you should also post the complete kernel log so we know if the other boards work fine. If all boards are bad then this could be a control board related issue.
Meanwhile, you should start contacting whoever you bought it from, let them know what's wrong and that you are going to troubleshoot it using the methods I explained, if the return of product is an option, you should go for it as soon as possible.
