I too am waiting on a response from both emails. Not a "scam" issue. Just typical customer service issue. Im a long time member there and have always been very happy with them over the years.
Ive PMd the Mod and will update soon.
Thanks for being vigilant everyone!
Sorry youve been having issues with the site =/ Im the site mod at SD and I can assure you that it is NOT a scam. Can you please PM me so that I can get you taken care of? We're in the process of updating our customer service workflow, so things have been a little off in the past few weeks. However, I do have direct access to the admin so I can get things expedited for you. I'm usually available in SD chat as well under the username thesourc3, so feel free to contact me either on bitcointalk via PM or through chat on the site.
Either way, I can assure you that it is NOT a scam. A customer the other day was missing 0.5+btc from their account and I was able to get it reinstated into their account within a matter of a few days. Feel free to check in the SD chat and you'll see that although it has been taking longer to get to such issues, we ALWAYS make sure that our clients are taken care of.
We ask that you please at least give us a chance to fix things for you now that its known to me before you throw around the word of "Scam". We've been in business since 2014, and theres a reason why we've been consistently on dicesites.com, which is a third party service with stringent policies to even be listed on there. Again, get with me and I'll make sure you're taken care of!