I lost my BTC on CoinPayments.net they have exchange partner Changelly.
After several emails they say they do not give me the BTCs.
I tried to exchange BTC (0.00393854) approximated 30 USD and they say (CoinPayments.net and Changelly) that the value is less than the minimum value.
I received no warning to warn that the value was low.
I directly used the balance of my CoinPayments.net wallet and the convert button was visible.
Without the minimum value the convert button does not appear.
I simulated an exchange the next day and the minimum value was 0.000693 much smaller than the amount I wanted to exchange.
Changelly stopped responding to the email.
Luis
After several emails they say they do not give me the BTCs.
I tried to exchange BTC (0.00393854) approximated 30 USD and they say (CoinPayments.net and Changelly) that the value is less than the minimum value.
I received no warning to warn that the value was low.
I directly used the balance of my CoinPayments.net wallet and the convert button was visible.
Without the minimum value the convert button does not appear.
I simulated an exchange the next day and the minimum value was 0.000693 much smaller than the amount I wanted to exchange.
Changelly stopped responding to the email.
Luis
Luismendescoin,
There appears to be no basis for you claim and (as per BTC requirements) all accusations require some form evidence including TX ID, Addresses, dialogue with support.
CoinPayments is a good company. They have been around since 2013 and I have never had a problem.