Topic: SCAM Cloudbet - Locked my account because of accusations of using BOT softwares (Read 1016 times)

The Curacao licence is a waste of time and space, it is just a money making exercise for the Curacao authorities and just a useless stamp for casino operators to show on their website claiming to have a licence to operate. The Curacao licence issuers will never bother forcing a casino to return stolen funds and will probably revoke their licence with great reluctance.

It is a pity Cloudbet have ruined their reputation over several years by withholding small amounts of BTC but they claim they will do so no matter the amount because it will stop scammers and it is a price worth paying. They made counter-claims against you and decided they will not pay you. There is no much that can be done.

Hello cloudbet.

Could you please confirm why my withdrawal is still pending and I have already sent all the verification documents to you. Am just waiting and waiting to hear from you. I read a few things happened with people here but I was only given good reviews about you from some people I know which landed me up here. Am really disappointed with this and wanted a faster resolution. Thanks

From what I have heared, is that  they started a new site.
Cloudbet is not really active anymore on the forum. Maybe our so called wannabee fake scamhunter jollygood can do something about it..
Ow no sorry he can't, since he is corrupt DT and he will not give up his money in order to help real victims.
If a site pays him enough money, then he will do anything for you.

If they are scammers, then it is a big surprise to me why nobody gave them negative trust.
Also not a yellow or red card. That is another proof it is all about corruption and that Cloudbet must have some DT ranked friends.

Still no response from Cloudbet or Curacao. That 0.08 btc is now worth more than 2800$.

Horrible scammers

Sorry to read about what happened to you, it is a lot of money to get scammed.

I found your scam accusation thread here: https://bitcointalksearch.org/topic/--5277995

Same thing happened to me.  Except they stole $15,000!

If anyone is willing to help me in this case, please PM me.  

I deposited 125 BCH on same day lost 60 BCH, tried to withdraw last 65 BCH and they stole it!!  Froze account saying I'm USA based and gave all sorts of reasons why it's illegal to send me back my deposited money.

I need the money to live my life.

That's why I'm here to tell my story. If they are not sharing something with me privately then that's on them.

But there has 100% been a mistake on their side and they need to give me back my money.

The fact that they let me deposit money and just block it when I win the next bet (Wilder vs Fury) with the same money is extremely fishy to me.

Cloudbet must go to jail ! its illegal to steal money, its one of the worst crime!    imagine someone steal your house
Cloudbet you need to be jailed, maybe forever ! 

It does seem somewhat petty on part of Cloudbet to hold on to this and receive all the negative publicity just for the sake of 0.08 BTC

Maybe there is a lot more to this but Cloudbet are not openly mentioning it, they have gone quiet anyway and stopped posting about it.

It's incredibly sad man.

They told me that those suspicious accounts were active from same IP all the time and I told them that's impossible.

But then I asked them are these suspicious accounts even verified, because I verified 8 months ago?

If they are verified, how did they get verified if they had same IP as other user? Their KYC verification lasts for 1-2 weeks so they should've noticed that if that was true.

If they are not verified, then why are we even having this entire conversation. Lock their funds until they prove you otherwise and warn me as an existing user.

In either situation, it's Cloudbets fault.

It is quote sad to see this issue going on for so long. I question the motives of Cloudbet to hold on to your funds.

They might well be right about you having logged in from various IP addresses which matched other users logging in from the same IP addresses but their refusal to settle this issue means they are losing credibility.

This issue is still not resolved.

Does anyone know what I can do in this situation? It's been taking for 2 months now and Cloudbet is refusing to provide me any evidence.

Is there any legal procedure I can do to get my money back? If someone has some advice for me please share it.

@ Cloudbet

Do you have response to this post from the OP?

I still didn't get no response from the official platform I filed complaint to.

I've pretty much let go and I know that my money is lost and that I was purely scammed by Cloudbet.

What I can do is tell this story to many others so that they don't trust this betting platform and so that this doesn't happen to them as well.

Disgraceful behavior from Cloudbet overall.

They changed their minds also when accusing me and blatantly lied more than once. They told me I was using bots and spider software first and wouldn't answer to me before I opened this topic to clarify, I mean you know the whole story...

All I can say is that I'm very disappointed as I thought of them as reputable betting platform.

It seems the way treated you was very bad but they should have tried to resolve the issue in a more proactive manner after you opened this scam accusation against them. I am still not sure why they are convinced you had multiple accounts even after you explained the situation to them and you countered their claims about the use of same IP address with the account of your brother when he visited your home.

Don't gamble with bitcoins, end of story!

This entire story has been going for too long.

I got response how my complaint has been filed, but no response after that. Don't use this platform, if they are willing to scam me for 0.08 BTC, they are willing to scam you for much more money.

Hope this is lesson for you all that no matter if you account is verified, they can still lock your funds and say that you just violated their terms about some lame excuse without any proof.  

Stop making a fool out of me. I responded to you March 5th and latest response from you was this: https://ibb.co/41s3LZG

You offered me to keep playing on some other account which is not even my own. There are no other words to be said except that if those other accounts are not verified, delete them and ban them and blacklist them for all I care. I explained this to you, but you don't seem to care.

Hi,

We sent you an email on March 4, and have again sent it twice today (from [email protected]). It includes the multiple account details, so it is not accurate to suggest that we aren't sharing any information. We have also sent it via DM today, if for whatever reason you are no longer able to access our support emails.

Not much else I can do except file a complaint and share my story to you guys. If they don't return me my money, you will know that same situation can easily happen to you.

It has been 10 days since you last posted here, it is not good for them to stay silent for this length of time even though they said they would comment on this subject no further. This is almost petty conduct on their part.

As for you filing a complaint, that is good because you had no other choice but I still feel the best way forward would have been to resolve the issue between the two of you in PMs. Sadly them ignoring your requests to resolve this matter has made it get to this stage.

Cloudbet doesn't want to cooperate nor are they willing to provide any investigation and proof to me.

I filed complaint to Curaçao eGaming and hopefully they will push Cloudbet to send me my money back.

I will keep everyone updated.

I hope that we will find common ground between us and that situation will soon be resolved.

I'm waiting for the email. I'll keep it private with them if they are willing to talk, but no matter how it ends in the end I'll tell the community what has happened and how the case closed.

When you do receive it, please reply to Cloudbet directly in the event you converse with them privately away from the forum on this matter. I am sure a way forward can be found between you two to find a resolution.
 

I didn't recieve any list yet on my e-mail.

Hi Coach0909,

We have emailed you a list of your multiple accounts.

We consider this matter closed. We have decided that if you wish to continue playing on your most recent account, you may, but please do not open any more new accounts - you may use only the one account as we communicated in our email. If you open any more new accounts, we reserve the right to freeze your account(s) and confiscate any funds in accordance with our T&Cs.

Thanks for your cooperation.

Cloudbet

Exactly. Especially, when I'm verified and have been regularly playing and depositing for more than 3 months.


Exactly. We can settle this as proffesionals, no need to open a post on a forum in order to make Cloudbet talk little bit more.

It shows thaf they ultimately hold all the power and don't have to explain themselves.

I looked at their website, the footer area shows their licence issuers. You should complain to them so a case can be opened.

My suggestion does not mean Cloudbet or its owners are guilty of anything, but if they will not respond to you with specific reasons for seizing your funds they have to accept it when users go and complain to the licence issuers. If they do not want to post the information here they should tell you in a private email what the case against you is.

What does not help is that these types of blocking of account issue always seem to happen when the user tries to withdraw funds but as long as users are signing up and depositing crypto from the same IP address the companies are happy to accept the funding. As soon as the user wins and tried to withdraw then the reasons are piled up for seizing the funds.

It is not looking for Cloudbet if they cannot even let you know in a private email what they have on you that makes them seize your funds.

And now you know that they can block whoever they want and just say they don't want to go in any further details with you.


I thought the same as you, but I don't believe it anymore and 0.08 BTC is a lot of money for me. They don't want me on their site, because I'm a rare winning player. They are 100% scammers until proven otherwise and this is what they wrote me today: https://ibb.co/CwqM51r

Basically, they want me to file a complaint about this issue to the website they control, which is ridiculous.

If my case doesn't get resolved, you will know what it's like if you win some money on Cloudbet and if Cloudbet falsely freezes your account. The only reason I even get this many information from them is because I posted this topic on Bitcointalk forum and the only way I think I can get my money back is if community stands behind me and asks Cloudbet for an update.

Without going in to this deeper trying to figure out who is right and who is wrong, it is clear that the explanation given in that final email is plain wrong. How can they not tell a user why he is being blocked and not allowed to withdraw his winnings because they never divulge specific details of investigations.

I am fairly certain Cloudbet would never scam a customer out of 0.08 BTC - that amount would have no meaning to them if their intention was to scam or selective scam. I hope they will write to you explaining exactly how many accounts they accuse you of having/operating and also list those identical bets with dates/times from those multi-accounts they stated about earlier. That would be the way forward.

Just to clarify where exactly Cloudbet staight up lied to me:

• They tell me how they informed me they locked my account when they never did this
• They then accuse me of using BOTS and spiders to place bets
• They then say, never mind, it wasn't bots, you had multiple accounts

I have proofs for first two how Cloudbet lied in the first post.

Keep in mind, for every claim they offered no proofs and only reason they explained themselves after first BOT accusation is because I raised this topic in Bitcointalk and because people in the community were curious to know what Cloudbet is doing. When they accused me of bots, they said how this is their final decision and that I broke their terms.

This is the last mail that I got from Cloudbet yesterday and it's the third time that they said that this is their final communication towards me: https://ibb.co/FHzbsJm

If the Cloudbet never returns my money, you, the community, will know that if you bet there, they can just lock your account, no matter how much you have on it and offer no explanation for it. The fact that my account is verified and that I was using it without any issues for 3 months and this happened to me, means that it can happen to anyone.

And put yourself in my situation. I did nothing wrong and they just take ~0.08 BTC=700$  away from me with no proof and no concrete explanation. In fact, they keep changing their reason about it on every post.

Sadly this situation is not good.

Cloudbet say he had multiple accounts and mentioned the link and how the user is in breach of Cloudbet terms and conditions.

Coach0909 denies multiple accounts and asks for proof which Cloudbet so have not given him.

What next?

What you wrote here is not true.

Firstly, you need to send me in the e-mail which other accounts you suspect me I was using.

You're also lying about IP addresses. I asked in my household and noone was betting regularly except from me. So only occasional same IP is possible if my brother was in my house, but he was betting from his cellphone which should have unique IP almost everyother time.

Regarding the matching bets, send me the proof of 10 or more events where bets are matching and I'll shut my mouth up. I don't know with whoever you linked me to betted on, but I doubt that coincidence is that strong that the bets are matching for all the events.

If you don't show me proof, you're a scam website and you're not running honest business.

You know I'm in the right and that is why you are never writing to me anything in e-mail when clearly youre allowed to. You only write here and you are writing extremely vaguely.

First you accuse me of having bots and now its same IP with matching bets. I'm sure that if you show me proof and I start digging deeper that the reason will be totally different.

Do only what is right and give me my money back. I did nothing wrong and I can't be held accountable for something I can't control i.e. someone logging in from same wifi as me.

I've proven to you that I'm a real person, betting from a real household and with that said, my account should remain active. Whoever doesn't prove this to you, lock them up and freeze their funds until they don't prove it to you.

EDIT: Never in my life have I heard of this type of situation where a betting platform is unwilling to provide ANY proof.

If you want to steal my money then be direct, tell me that I should go fuck myself and that you won't give me anything.

But don't act like you're running an honest business and that you treat me fairly when I caught you in multiple attempts of lying and it just doesn't stop.

Hi all,

Thanks for your interest and support in this issue.

I can confirm that the player had multiple accounts. This is in breach of our T&Cs. The link between accounts is without doubt, and also the additional accounts did not have activity from other IP addresses. Regardless, our T&Cs expressly prohibit more than one account per household or IP.

I can confirm that they placed bets on identical selections of identical events, in a deliberate attempt to circumvent our bet limits.

I can also confirm that the player has been able to withdraw more than they deposited.

As I said previously, we run an honest business and we're really trying our best. I hope this closes the matter. Thanks again for your support!

Leandro
Cloudbet

This is exclusively a mistake from Cloudbet. They should consider about their KYC processes. For example, you have a brother who also places bets like you, you live in the same house and of course you use the same broadband line to access to it. Isn't that stupid that in the case of REAL two users, both got they money confiscated because of it?
Better make KYC at the registration and if there are some suspicious activites, it is easier to check around what happened. Or I am wrong there?

Who knows.

I haven't had situation as Coach, but as he mentioned above, using bots/spiders like Google or some search engine is ridiculous, how it can affect in placing bets, they are used mainly to crawl data on the web. If somebody can prove me a real situation in using a bot on a site (which uses CLOUDFLARE), I'd really like to watch it around.

It is a Bitcoin casino/sportsbook, but this is a business where anonimity cannot be realized. Never ever. Had issues with many bookies after placing "fishy bets" == they don't like when you win, even in smaller amounts. 700 bucks is not a small money, someone works 2 months for it and you make unpleasant situations to players. Or change KYC or ... dunno.

br

If you're both KYC verified then and the only reason your winnings are frozen is because another person connected to your WiFi then that's looks like a terrible decision from a customer point of view. The ToS quoted by Cloudbet says:


But one of the points of KYC is is to avoid situations like yours. And if we're talking about two people instead of one person managing to create two accounts, I'd say you didn't even break the ToS. What if two  people logged in using the same public WiFi?

Or there's more at play here.

I think you got confused in the entire discussion. I never used any bot softwares to bet on Cloudbet. I said this more than 10 times already.

Care to explain which contract I actually broke?

Well if that is the case then I don't think you have the right to claim your earnings. I understand the fully Cloudbet's side here since you won that winnings while breaking the rule thus simply making yu ineligible of claiming that winnings. This wasn't even about you having another account since you already admitted that you are using a bot sofware to bet in Cloudbet which is one of their rules. I hope that you understand a little about obligations and contracts and why breaking them made your winnings voidable.

I only wanted to help. I'll go away as you pleased. I also want to hear what the others think about this issue.

The only reason I got the initial deposit is because I was partially withdrawing my funds as I was playing prior to when my account got locked.

If account is on:

• Different name,
• Is created on different IP and device
• Is continuously betting on different IP address
• Is not living in a same house as me

it should be evident that it's a different customer and that it wasn't created by me. We're both also verified and Cloudbet should be able to check all of this. My only guess is that it's a possibility that he logged in on his account once while he was at my house on wifi. I'm not even sure if he actually did this as he's also not sure, I'm just connecting dots.
 
I don't want to argue with you since I sense very bad logical reasoning from your side. You are completely disregarding my arguments and siding with Cloudbet.

I am not saying that and It was not all your money. I am saying that it is a common ToS rule among the casinos and there is no way you can prove that the other account wasn't created by you.

While I understand that you want me to show you empathy, I also must show empathy for the casino too.

You want me to show empathy?

Fine.

I would be completely happy if I were you and wouldn't ask anything more from them. You got your initial deposit, they showed you good will. It is not that they seized your whole stack and kicked you in the butt without a word. (which is also a common ToS rule btw, bullshit it is arguably) Don't you think you are pushing your luck?

Yes 0.08 btc is my profit and I have not withdrawn that.

Secondly, I never made additional account, I only used one, which is my own. How did I break ToS rule, if my brother isn't even living in the same place as I am? Can you explain this to me?

It says, "one account per customer/IP/household" and that was damn sure true for me. I never violated this, I verified my account and I only betted on one account.

As I said before, he comes to visit me every once in a while and how am I supposed to have a controlled environment that whoever uses my Wifi is not allowed to play on Cloudbet?

Mindrust, if someone logged in on your Wifi from home and placed a bet on one of the platform which you also are using and your account got locked, you are seriously saying that you would've let go off all of your money? It's not like it's your fault that this happened?

If I understood correctly, that 0.08btc is his profits, not his initial deposit.

He has already withdrawn his initial deposit. He wants his winnings too.

As far as I know there are many casinos that don't let their players to have multiple accounts. It is a common ToS rule. If we decide that cloudbet is doing it wrong here, we'll have to flag every other casino that locked its players for creating multiple accounts which doesn't sound right to me.

@Coach0909 can you confirm on what they are saying is true that you have withdrawn all of your funds before they locked your account? If this is true then this isn't a scam accusation at all, they didn't scam you for any amount and the reason why your account is blocked is brought by your own wrong doing and that is by using a BOT which if you are reading their rules and regulations won't be a problem. I think you should withdraw your accusation since the reason this thread is only holding is because they have locked your account with the assumption that the .08 BTC is still in their website.

You just admitted that you broke their ToS.

You may argue that their ToS is bullshit. It happened before with Livecoin and in the end they had no choice but to give the victim's coins back.

Personally I don't understand the reason behind not letting people to use multiple accounts and how this can be a danger for the casino's security.

At this point I am not sure who is right here.

No way I'm letting them keep my 0.08 BTC for doing nothing wrong. I earned that money fairly. I'm responsible for my own account and nobody elses.

If you think letting them keep my money is fine, then you can send me 0.08 BTC and let Cloudbet keep remaining of my funds.

If you got your deposits back (which they say you did) I don't think you should do anything else.

Just leave them and find another casino to play and don't tell everybody where you are playing.

I'll see what Cloudbet writes to me, I never made multiple accounts on Cloudbet, but think I see what the potential cause of this situation might be.

My older brother was using Cloudbet for a short amount of time, maybe 2-3 weeks and then stopped. He lives in an apartment next door to me, but he does come to visit for a lunch sometimes.

Could it be if he logged from the same Wireless connection at one point that Cloudbet automatically flagged my account? I asked him about Cloudbet and he said that he now also can't log in.

I asked him if he was betting on Cloudbet on Wifi when he was in the house, but he doesn't remember.

If this is the case, this all had to be done retroactively, because he says that he hasn't been using Cloudbet for quite some time (at least 2 months.)

This is only my guess, but it makes sense to me. So what is the correct way for me to act here? His account was also KYC verified, so I don't understand why I should be responsible for this as I'm not even living in the same house as him.

The below comments by the cloudbet clearly shows that you are having multi account on their site. Is that true ? or anyone at your home made the account using the same IP and computer ?

Dear Leandro,

Thank you for answering. Since you're not allowed to tell me more detailed response due to privacy protection, I've sent you an e-mail so that you can explain to me and clarify the entire situation in more detail.

I'm waiting for your response there.

Hi Coach0909,

Thanks for raising this with us. I'm sorry that our CS weren't more helpful in sharing the reasons behind your account closure. Sincerely I apologise we didn't communicate better with you. I've looked into your case personally, and we've also studied our failures in communication here so we can take steps to help avoid them from happening in the future.

We have a responsibility to protect the privacy of our customers and so I am not able to share specific account or bet information in public. That said, I would like to highlight certain clauses in our terms and conditions that are the reason for the closure of your accounts.

Specifically:
5.1.9.2. Only one account per customer/IP/household is allowed. If you attempt and/or successfully open more than one account, all of your accounts may be blocked, suspended or closed and any bitcoin credited to your account frozen.

7.13. Winnings will be paid into your account after the final result is confirmed by the official governing authority of such sport or competition. However, Cloudbet reserves the right to set aside any winnings should there be any investigation resulting from any suspicion of criminal activities that may have affected the result. If match fixing is confirmed by the official integrity organisation of the event, Cloudbet retains the right to void any related bets.

11.1. It is strictly forbidden to use any automated software and/or computer system in direct, or indirect conjunction with the services provided by Cloudbet, including the performance of actions such as sending information from your computer to another computer with installed and active software and/or systems designed to provide you with an unfair advantage.

11.3. The result of any of the above activities mentioned will result in all bets being void and accounts permanently blocked.


I can confirm that your account is in breach of one or more of the above clauses and has been closed.

I can also confirm that our decision in this case is to void all bets and return your deposit, and given you have already withdrawn more than your deposit, the account has been closed.  I can also confirm that your other accounts have also been closed, although all funds from all other accounts were already withdrawn by you. The link between the accounts (and bets they have made) is without doubt.

I hope this makes it clear. Please let us know if there is anything else we can help with.

A short note to the Bitcointalk community --

We really appreciate the community looking after each other and strongly encourage it in all situations. The community is part of what makes bitcoin so powerful and we really do hope the community continues to get each others backs. We hope we can all continue to support each other. Please keep in mind that we at Cloudbet have been members of both the bitcoin and Bitcointalk community since 2013 and believe we too look after the other members of the community as best we can. That said, it would be warmly welcomed if we members could help fact find before castigating us . We're really trying our best here and we run an honest business.

Please do let us know if you have any thoughts or suggestions as we'd love to hear them.

Leandro
Cloudbet

I'll give them some time to correct their decision and if they don't I'll be forced to flag their account and live the message with warning on their thread as well.

Funny thing is that my last bet that I placed and in the end won was Tyson Fury vs Deontay Wilder and I played it on 1.83 coefficient  ( I bet on this month and a half in advance). At the time of the fight Tyson Fury became underdog and multiple sites had him with 1.95+. So accusing me of using bots for making bets like this is just not correct.

I sent them multiple e-mails and tried to reach relevant people on some other sites. Support of community really does mean a whole lot to me.

Really can't believe this is happening to me. I'll keep you all updated.

I have just left some negative feedback. I am really sorry for you mate. I ll also support a flag in case you decide to go for it.

Really pissed right now - too many gambling operators making fools of us...

You can also leave them a negative rating here: https://bitcointalk.org/index.php?action=trust;u=154563

And flag their account here: https://bitcointalk.org/index.php?action=trust;addflag=154563

Especially with a flag, if they have scammed you as you are describing it, other users will see a message with a warning when visiting Cloudbet's thread.

Hi mindrust, I updated the topic as you suggested with screenshots and additional proof that they did me dirty. If you have some influence to help me out I'd be really appreciative.

Show us a screenshot showing your latest bets with time stamps and we'll try to make something out of it. This post is useless as is.

Also use a proper scam report format like described here, it is going to help a lot.

https://bitcointalksearch.org/topic/scam-report-format-use-it-to-make-scam-reports-properly-260073

What happened::
I've been using Cloudbet for almost 3 months and I really had no complaints except for the time when they locked my account to ask me to verify my identity and my address. https://bitcointalksearch.org/topic/cloudbet-unable-to-login-after-random-asking-of-kyc-5209282

On Sunday morning, I decided to log into my account after 3 weeks of inactivity and found out that I couldn't log in. In the next 3 days I wrote 3 e-mails to Cloudbet of which all of them were left unanswered. I contacted admin on the Bitcointalk and he said that the Cloudbet team reached out to me.

I then told me that this is not the truth and he said that they will reach out to me eventually. Proof: https://ibb.co/tzyK8Zk (this is the first time they lie that someone has contacted me)

I noticed there was something fishy going on as admin was obviously not telling the truth with the first message about how Cloudbet contacted me. Second time they lied at the live support about contacting me.

Finally, after almost 5 full days of not answering and after me talking to their live support each day about this issue , Cloudbet decided that I violated their terms and that my account is to be remained locked with my funds frozen, because of the reason that I used some BOT softwares on their site.

This is not true and Cloudbet is unwilling to give me any proof about this. They just locked my account to take my funds and profit off me.

I didn't use my account for at least 3 weeks prior to this as I was on the trip and the last time I remember when I logged in was end of January and everything was working properly. Cloudbet never notified me, they just locked my account and didn't care.

They stole my funds and they need to return it back to me.

Someone needs to explain it to me how in the world can you even use BOTS to manipulate the site and win bets? I really don't understand this nor do I understand the way they can lock someones account of pure joy and randomness.


Scammers Profile Link:
https://www.cloudbet.com/en/sports

Posted also on official Bitcointalk forum:
https://bitcointalksearch.org/topic/m.53917342
Amount Scammed:
~0.08 BTC= 720 $ (at the time whhen it happened)
Payment Method:
BTC

E-mails
First 3 unanswered e-mails I sent them
https://ibb.co/bd3dwdV

PM/Chat Log:
First Chat log: https://ibb.co/vVd1r8L + screenshots of chat: https://ibb.co/H7y6kg6 - Cloudbet claiming they notified me and sent me e-mail when I didn't receive anything
Second Chat log (10 mintues before the official response): https://ibb.co/vQ0vmjB
Third Chat log (Minutes after the official response): https://ibb.co/K0hLZ8J - Rude support telling me that my account is to be remained frozen

Cloudbet first official reply
https://ibb.co/kHY67LB

My 4th e-mail
https://ibb.co/s2CkbnW

Cloudbet second official reply
https://ibb.co/B6nxP9Q

Additional Notes:
If someone knows any person working for Cloudbet I'll be very appreciative if I could get some help with withdrawing my funds. This is straight up nonsense and Cloudbet offered 0 proof about me using bots or whatever to manipulate something.

They are making stuff up only to steal my money. If anyone has some advice, I'll be highly appreciative as well. 720$ (now 690$ after BTC dip) is not small amount of money for me and I want it back where it belongs.

I never knew that Cloudbet could be capable of locking my account and freezing my funds out of no reason whatsoever. I'll keep fighting.