Topic: Scam Stake.com (solved) (Read 680 times)
I do not recommend stake.com to anyone. Verified for 2 months. it was incredibly difficult. I got my money
I passed verification, but I was also not allowed to withdraw funds, I wrote to them by email as they asked, but this is very strange for such a large casino
I passed verification, but I was also not allowed to withdraw funds, I wrote to them by email as they asked, but this is very strange for such a large casino
This translates correctly? And you've wrote to them and currently waiting for their response? In that case, we better wait for their response to learn what they found. Meanwhile, are you sure you didn't breach any of the ToS you agreed? Multi-acc? Late bet?
https://talkimg.com/images/2023/10/24/TFI3W.png
https://talkimg.com/images/2023/10/24/TFsBJ.png
I passed verification, but I was also not allowed to withdraw funds, I wrote to them by email as they asked, but this is very strange for such a large casino
https://talkimg.com/images/2023/10/24/TFsBJ.png
I passed verification, but I was also not allowed to withdraw funds, I wrote to them by email as they asked, but this is very strange for such a large casino
I can't say much about their endless KYC procedures, but if we may refer to what Kirito89 said [and I believe he knows what he said, given he has similar experience with duckdice], it's actually the third party that has that endless procedures. And I'm saying that not to defend Stake, I was just stating what I think happen.
How they could be unaware of it with the amount of threads talking about this issue here, while they conduct a massive signature campaign and read the posts of their participants in order to assess them? In addition one representative recently said he was monitoring all complaining threads created here and sending them to the dedicated teams.Sadly, I can't answer that, how they're... oblivious to the issues here and never attended to any of the threads raised against them. Stake's representatives usually never respond to my invitation, so I never know if they got and read my PM or it was lost in between other PMs that arrived in their inboxes.
As for the representative, I believe you're talking about Symphonized? I believe he's aware of this thread, I PMed him and he replied [one of the few, if not only, that ever responded to my PM], assuring me that every scam accusation is sent to the team and OP needs to wait.
I can't say much about their endless KYC procedures, but if we may refer to what Kirito89 said [and I believe he knows what he said, given he has similar experience with duckdice], it's actually the third party that has that endless procedures. And I'm saying that not to defend Stake, I was just stating what I think happen.
How they could be unaware of it with the amount of threads talking about this issue here, while they conduct a massive signature campaign and read the posts of their participants in order to assess them? In addition one representative recently said he was monitoring all complaining threads created here and sending them to the dedicated teams. People also complained about similar issues on Ask Gamblers, Casino Guru and Trustpilot. If the third party they pay to manage KYC procedures don't do a good job, they should tell them to change their way of working or they should look for another one if they are not able to handle that on their own. Nonetheless it doesn't prevent them to at least explain to their customers why they are asking all those private documents in order to withdraw their funds, CMIIW but OP didn't tell they mentioned an AML issue. Ok dude, I better understand what you mean now. But weirdly we've seen several other cases of customers from this casino being required such endless KYC procedures without having made any quick deposits and withdrawals. And fortunately we've never heard of exchanges or custodial services doing such things to their customers, how could we use exchanges if we were unable to safely deposit and withdraw our funds when we want?
Look what a random honest and professional service do when it suspects someone of AML, it just sends a mail like that along with the remaining funds, closes the account and that's all.
Look what a random honest and professional service do when it suspects someone of AML, it just sends a mail like that along with the remaining funds, closes the account and that's all.
I can't say much about their endless KYC procedures, but if we may refer to what Kirito89 said [and I believe he knows what he said, given he has similar experience with duckdice], it's actually the third party that has that endless procedures. And I'm saying that not to defend Stake, I was just stating what I think happen.
You do aware that what I do here is simply pointing out that your statement, that the documents they requested don't appear anywhere on the ToS agreed by the customer, is not correct?
Whether they have the right to do it or not, I'll say I'm not an expert on this, but the customers kinda agreed to it. If I remember correctly, there are cases in the past where other platforms who also require SoW from their customers. As for why they asked such high level of KYC for small amount, I've give my assumption here. Sadly, with Stake's representative being absent from this thread, best we can do is assume.
Ok dude, I better understand what you mean now. But weirdly we've seen several other cases of customers from this casino being required such endless KYC procedures without having made any quick deposits and withdrawals. And fortunately we've never heard of exchanges or custodial services doing such things to their customers, how could we use exchanges if we were unable to safely deposit and withdraw our funds when we want?Whether they have the right to do it or not, I'll say I'm not an expert on this, but the customers kinda agreed to it. If I remember correctly, there are cases in the past where other platforms who also require SoW from their customers. As for why they asked such high level of KYC for small amount, I've give my assumption here. Sadly, with Stake's representative being absent from this thread, best we can do is assume.
Look what a random honest and professional service do when it suspects someone of AML, it just sends a mail like that along with the remaining funds, closes the account and that's all.
[...]
Stake, a scam?
OP I don't think so, maybe you're having some issues that you need to complete concerning your withdrawal. And we sometimes forget the all these casino or should I say gambling sites are being run by humans like us too and we the users have to encounter some challenges, it takes time to solve some these issues. Is not whenever we have a little problem about withdrawal and all that we just tag them as scammers.
There's this gambling site in my country, it too my brother almost a week to get his fund back, like your case of withdrawal it took long, so to me I'd say provide the needful and wait rather than concluding that they're scammers or they've scammered you, be patient OP something must be done to help get your funds
OP I don't think so, maybe you're having some issues that you need to complete concerning your withdrawal. And we sometimes forget the all these casino or should I say gambling sites are being run by humans like us too and we the users have to encounter some challenges, it takes time to solve some these issues. Is not whenever we have a little problem about withdrawal and all that we just tag them as scammers.
There's this gambling site in my country, it too my brother almost a week to get his fund back, like your case of withdrawal it took long, so to me I'd say provide the needful and wait rather than concluding that they're scammers or they've scammered you, be patient OP something must be done to help get your funds
[...] In addition, the documents they are asking for don't appear anywhere in the ToS accepted by the customer, they couldn't require them now in order to give his funds back.
It's actually there, on Anti-Money Laundering clause,
You do aware that what I do here is simply pointing out that your statement, that the documents they requested don't appear anywhere on the ToS agreed by the customer, is not correct?
Whether they have the right to do it or not, I'll say I'm not an expert on this, but the customers kinda agreed to it. If I remember correctly, there are cases in the past where other platforms who also require SoW from their customers. As for why they asked such high level of KYC for small amount, I've give my assumption here. Sadly, with Stake's representative being absent from this thread, best we can do is assume.
[...] In addition, the documents they are asking for don't appear anywhere in the ToS accepted by the customer, they couldn't require them now in order to give his funds back.
It's actually there, on Anti-Money Laundering clause,
[...]
I don’t understand why they refuse, they ask for proof of income, I provide them with documents about my loan, and they refuse me this. It is very strange.
We don't know that for sure, it was just my wild guess, that your previous document were marked as bad. With their silence, there's not much we can do other than guessing, and I think it won't hurt trying. Banks are more than happy [at least from where I come from] to issue one. And if it didn't work... well, at least we tried. I think that's better than waiting for the unknown and do nothing.
[...] In addition, the documents they are asking for don't appear anywhere in the ToS accepted by the customer, they couldn't require them now in order to give his funds back.
It's actually there, on Anti-Money Laundering clause,
https://talkimg.com/images/2023/10/18/RBXIW.jpeg
https://imgur.com/a/l8pB3hW 1.5 months have passed, they still haven’t withdrawn the money to me, they confuse the verification levels and confuse me, they won’t accept any documents, it’s a shock.
Does your bank issue print-out statements? If they do, is it possible to request one? As inconvenient as it is, to have a print out version while everything is digitalized nowadays, it's probably what they asked for. As Kirito90 said, KYC are done by a third party, and probably these digital documents you provided are not satisfactory to that third party's standard or [I am wildly guessing with this next statement] already marked as a "bad" document, so no matter how many times you submit them, they'll get rejected.
I don’t understand why they refuse, they ask for proof of income, I provide them with documents about my loan, and they refuse me this. It is very strange.
[...] In addition, the documents they are asking for don't appear anywhere in the ToS accepted by the customer, they couldn't require them now in order to give his funds back.
It's actually there, on Anti-Money Laundering clause,
https://imgur.com/a/l8pB3hW 1.5 months have passed, they still haven’t withdrawn the money to me, they confuse the verification levels and confuse me, they won’t accept any documents, it’s a shock.
Does your bank issue print-out statements? If they do, is it possible to request one? As inconvenient as it is, to have a print out version while everything is digitalized nowadays, it's probably what they asked for. As Kirito90 said, KYC are done by a third party, and probably these digital documents you provided are not satisfactory to that third party's standard or [I am wildly guessing with this next statement] already marked as a "bad" document, so no matter how many times you submit them, they'll get rejected.
https://imgur.com/a/l8pB3hW 1.5 months have passed, they still haven’t withdrawn the money to me, they confuse the verification levels and confuse me, they won’t accept any documents, it’s a shock.
Would like to shed some light here on KYC matters. Stake, or any other casino that requires KYC procedures, are not handling or reviewing the KYC procedure/documentation themselves, you need to have an authorized! 3d party service to handle those, for example on Duckdice we use a KYC service that other top businesses like Binance use for example.
So in your case OP, it's not really a situation where Stake isn't cooperating with you, it's a situation where it seems you're not able to meet the KYC provider's requirements, which technically are not that complicated.
Please don't joke dude, it's not funny. We are not talking about a random KYC required to open an account, we are talking about funds locked without warning by a platform and an endless KYC procedure imposed on the customer in order to be able to get back his own funds. So in your case OP, it's not really a situation where Stake isn't cooperating with you, it's a situation where it seems you're not able to meet the KYC provider's requirements, which technically are not that complicated.
Doing such a thing is serious, and has legal consequences, if they've decided to use a 3rd party service for that, it's up to them to ensure that they are competent and professional. OP has opened this thread since 3 weeks now, with an explicit and serious title, in the Scam Accusations section of a forum where the platform is running a large signature campaign, so I wonder how they could not be aware of his case even if they are using a 3rd party service as you assume they do. In addition, the documents they are asking for don't appear anywhere in the ToS accepted by the customer, they couldn't require them now in order to give his funds back.
Would like to shed some light here on KYC matters. Stake, or any other casino that requires KYC procedures, are not handling or reviewing the KYC procedure/documentation themselves, you need to have an authorized! 3d party service to handle those, for example on Duckdice we use a KYC service that other top businesses like Binance use for example.
So in your case OP, it's not really a situation where Stake isn't cooperating with you, it's a situation where it seems you're not able to meet the KYC provider's requirements, which technically are not that complicated.
So in your case OP, it's not really a situation where Stake isn't cooperating with you, it's a situation where it seems you're not able to meet the KYC provider's requirements, which technically are not that complicated.
I upload original documents, not screenshots. They refuse me the documents that are required of me
A pdf? On this case, are you allowed to re-upload the document or were the process is currently locked for you? If you can reupload them, do you mind retrying? Probably they made a mistake and your document will be accepted this time.
OP should not worry himself on what is not here, he's the one refusing to comply with their request, when they demanded you of a document, then make sure that you presented with them the exact format requested, a casino like stake can't hold your asset down for nothing sake because you're not the only one using their platform on this forum, check at what you're doing which is not right and do the needful to get your request done and approved.
Umm... I actually wanted to give OP a benefits of doubt. So far he showed that he gave his best to provide what's asked. It seems to me he just doesn't understand what to upload instead of refusing to comply with the request. To be fair, the format accepted by Stake for the said file above are .pdf, .jpg, and .png. Thus, if OP indeed uploaded a screenshot [as I show on the image above as well as inquire the confirmation to OP], he could probably just misunderstood the exact requirement. After all, a screenshot is also a .jpg or .png, which an "acceptable" format according to the instruction.
I upload original documents, not screenshots. They refuse me the documents that are required of me
OP should not worry himself on what is not here, he's the one refusing to comply with their request, when they demanded you of a document, then make sure that you presented with them the exact format requested, a casino like stake can't hold your asset down for nothing sake because you're not the only one using their platform on this forum, check at what you're doing which is not right and do the needful to get your request done and approved.
Umm... I actually wanted to give OP a benefits of doubt. So far he showed that he gave his best to provide what's asked. It seems to me he just doesn't understand what to upload instead of refusing to comply with the request. To be fair, the format accepted by Stake for the said file above are .pdf, .jpg, and .png. Thus, if OP indeed uploaded a screenshot [as I show on the image above as well as inquire the confirmation to OP], he could probably just misunderstood the exact requirement. After all, a screenshot is also a .jpg or .png, which an "acceptable" format according to the instruction.
OP should not worry himself on what is not here, he's the one refusing to comply with their request, when they demanded you of a document, then make sure that you presented with them the exact format requested, a casino like stake can't hold your asset down for nothing sake because you're not the only one using their platform on this forum, check at what you're doing which is not right and do the needful to get your request done and approved.
https://imgur.com/a/eKGpeEg This is some kind of nonsense, nightmare and cringe. I don’t understand what they want at all, I sent them a letter of recommendation from the bank, and they write that it is not original, please tell me what should I do with the scam steak?
If I may know further, did you send the whole file containing the said the letter of recommendation? Or is it just a page or two, screenshotted from your screen? This image below for instance,
is evidently a screenshot from your screen. Did you send them the exact same file as above? Or did you send them the original and whole document issued by the bank?
https://imgur.com/a/eKGpeEg This is some kind of nonsense, nightmare and cringe. I don’t understand what they want at all, I sent them a letter of recommendation from the bank, and they write that it is not original, please tell me what should I do with the scam steak?
I'll try to reach Stake's representative, let's hope he has a better insight for this matter or can escalate your issues to be solved faster. Meanwhile I'm quoting your post with the images reuploaded through talkimg for visibility
Hello, it seems like they allowed me to send this instead of a utility bill. This is the second time they write this, I send them a file with the movement of funds on the account for the last 6 months in Cyrillic, and they refuse me and again ask for a utility bill, I wrote to them that I cannot provide a utility bill, and now for the second time they write to me about letter of recommendation from the bank. What does it mean? Do I understand correctly that this is a bank statement?
https://imgur.com/a/UVnAyiS
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https://imgur.com/a/SjLGZ2G
At the same time, they answered me to upload a letter of recommendation from the bank, I uploaded it even before their message, and they are checking it, for some reason I am 100% sure that they will refuse.
https://imgur.com/a/4o9v5aK
I sent them this document. It contains my details, my address. and at the end of the document the bank's seal. This statement is made in the online banking application.
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The bank was also able to issue me such a document, which I also sent to the stake. but they don't accept it either for some reason. on the top right, my first name, last name, address. there is a seal and signature here, I do not know what they do not like that they do not accept these documents.
https://imgur.com/a/PR9GWsh
https://imgur.com/a/UVnAyiS
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https://imgur.com/a/SjLGZ2G
At the same time, they answered me to upload a letter of recommendation from the bank, I uploaded it even before their message, and they are checking it, for some reason I am 100% sure that they will refuse.
https://imgur.com/a/4o9v5aK
I sent them this document. It contains my details, my address. and at the end of the document the bank's seal. This statement is made in the online banking application.
-----
The bank was also able to issue me such a document, which I also sent to the stake. but they don't accept it either for some reason. on the top right, my first name, last name, address. there is a seal and signature here, I do not know what they do not like that they do not accept these documents.
https://imgur.com/a/PR9GWsh
What happened:: I played on the site casino stake and my withdrawal was limited.
Scammers Profile Link: https://bitcointalksearch.org/user/stunna-81292
Reference Link:
Amount Scammed: 541$ USDT
Payment Method: USDT
Proof of Payment: my deposit: https://imgur.com/a/I9Lklx5
my withdraw https://imgur.com/a/yew6KXy
PM/Chat Logs: https://imgur.com/a/jlFuteb
Additional Notes: Hello everyone, I was scammed by a stake and is not withdrawing my funds. the fact is that I watched a casino streamer and decided to register there, this is my first experience in the field of gambling. I made 3 bets on American football, ended up with a loss, lost everything, made a deposit of $ 450 and they limited me literally all actions, I can’t bet, withdraw and replenish my account, they asked me to go through all levels of verification, as well as they are silent and do not say anything, I show this for general viewing because they do not give the user's money. because I didn't win anything, I only lost. I made deposits for 1310 dollars, withdrew 460 dollars, my current balance is 450 dollars, that is, I only lost, without winning, they just steal other people's money.
Scammers Profile Link: https://bitcointalksearch.org/user/stunna-81292
Reference Link:
Amount Scammed: 541$ USDT
Payment Method: USDT
Proof of Payment: my deposit: https://imgur.com/a/I9Lklx5
my withdraw https://imgur.com/a/yew6KXy
PM/Chat Logs: https://imgur.com/a/jlFuteb
Additional Notes: Hello everyone, I was scammed by a stake and is not withdrawing my funds. the fact is that I watched a casino streamer and decided to register there, this is my first experience in the field of gambling. I made 3 bets on American football, ended up with a loss, lost everything, made a deposit of $ 450 and they limited me literally all actions, I can’t bet, withdraw and replenish my account, they asked me to go through all levels of verification, as well as they are silent and do not say anything, I show this for general viewing because they do not give the user's money. because I didn't win anything, I only lost. I made deposits for 1310 dollars, withdrew 460 dollars, my current balance is 450 dollars, that is, I only lost, without winning, they just steal other people's money.
Hey OP, can you show me a screenshot of the American Football bets you've placed?
I sent them confirmation of funds, they confirmed and now they are asking for a bank statement in Cyrillic, I sent them all this, they still refuse and ask for a utility bill, but it contains someone else’s name and surname.
I wrote to them by email that it would not be possible to send a utility bill, they asked for a bank statement, I sent it to them, 2 days passed, and they again asked for a utility bill, as if I had never told them anything, about the fact that it was impossible to send them a utility bill , because my parents’ first and last names are there.
I don't think they will access the utility bill if it doesn't contain your name. It doesn't matter if the utility bill contains your parent's name. In this case, I think the most suitable document is the Bank Statement. Most services require a bank statement not older than 3 months. It should clearly contain your name and address and official stamps.I wrote to them by email that it would not be possible to send a utility bill, they asked for a bank statement, I sent it to them, 2 days passed, and they again asked for a utility bill, as if I had never told them anything, about the fact that it was impossible to send them a utility bill , because my parents’ first and last names are there.
What was the reason they gave you when they rejected your bank statement on the first attempt?
I sent them confirmation of funds, they confirmed and now they are asking for a bank statement in Cyrillic, I sent them all this, they still refuse and ask for a utility bill, but it contains someone else’s name and surname.
I wrote to them by email that it would not be possible to send a utility bill, they asked for a bank statement, I sent it to them, 2 days passed, and they again asked for a utility bill, as if I had never told them anything, about the fact that it was impossible to send them a utility bill , because my parents’ first and last names are there.
I'm glad you brought this matter about surname up, because I've been wondering about it ever since I read your case. I understand that the apartment is under your parents' name? And they're your biological/legal parents? Which means you shared the same surname as them? Would this still be a problem?
And by the way, I will really appreciate if you can answer my questions so I can get a better understanding of your real situation. And while we're at it, it'll be very nice if you can provide us the email screenshot of them refusing bank statement as a SoW.
Hello, it seems like they allowed me to send this instead of a utility bill. This is the second time they write this, I send them a file with the movement of funds on the account for the last 6 months in Cyrillic, and they refuse me and again ask for a utility bill, I wrote to them that I cannot provide a utility bill, and now for the second time they write to me about letter of recommendation from the bank. What does it mean? Do I understand correctly that this is a bank statement? https://imgur.com/a/UVnAyiS
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https://imgur.com/a/SjLGZ2G At the same time, they answered me to upload a letter of recommendation from the bank, I uploaded it even before their message, and they are checking it, for some reason I am 100% sure that they will refuse.https://imgur.com/a/4o9v5aK I sent them this document. It contains my details, my address. and at the end of the document the bank's seal. This statement is made in the online banking application.
-----
The bank was also able to issue me such a document, which I also sent to the stake. but they don't accept it either for some reason. on the top right, my first name, last name, address. there is a seal and signature here, I do not know what they do not like that they do not accept these documents.
https://imgur.com/a/PR9GWsh
I sent them confirmation of funds, they confirmed and now they are asking for a bank statement in Cyrillic, I sent them all this, they still refuse and ask for a utility bill, but it contains someone else’s name and surname.
I wrote to them by email that it would not be possible to send a utility bill, they asked for a bank statement, I sent it to them, 2 days passed, and they again asked for a utility bill, as if I had never told them anything, about the fact that it was impossible to send them a utility bill , because my parents’ first and last names are there.
I don't think they will access the utility bill if it doesn't contain your name. It doesn't matter if the utility bill contains your parent's name. In this case, I think the most suitable document is the Bank Statement. Most services require a bank statement not older than 3 months. It should clearly contain your name and address and official stamps.I wrote to them by email that it would not be possible to send a utility bill, they asked for a bank statement, I sent it to them, 2 days passed, and they again asked for a utility bill, as if I had never told them anything, about the fact that it was impossible to send them a utility bill , because my parents’ first and last names are there.
What was the reason they gave you when they rejected your bank statement on the first attempt?
I sent them confirmation of funds, they confirmed and now they are asking for a bank statement in Cyrillic, I sent them all this, they still refuse and ask for a utility bill, but it contains someone else’s name and surname.
I wrote to them by email that it would not be possible to send a utility bill, they asked for a bank statement, I sent it to them, 2 days passed, and they again asked for a utility bill, as if I had never told them anything, about the fact that it was impossible to send them a utility bill , because my parents’ first and last names are there.
I'm glad you brought this matter about surname up, because I've been wondering about it ever since I read your case. I understand that the apartment is under your parents' name? And they're your biological/legal parents? Which means you shared the same surname as them? Would this still be a problem?
And by the way, I will really appreciate if you can answer my questions so I can get a better understanding of your real situation. And while we're at it, it'll be very nice if you can provide us the email screenshot of them refusing bank statement as a SoW.
https://imgur.com/a/jF46MKd Is it ok to ask for a scrap bill? in Russia, an apartment is registered in the name of the owner of the apartment, and accordingly, the owner of the apartment is indicated in the utility bill, but my parents own the apartment, not me. They want my details to be included in the utility bill. That is, such a document does not physically exist that they require, that they want help.
Have you explained to them your situation? After that, ask them what other documents they accept for proof of funds because As far as I know, utility bills aren't the only thing they accept for proof of funds(I assume they are asking for proof of funds, right?). You can check this link for the proof of funds that is acceptable to them, but I still suggest that you explain your situation first and then ask what other documents they accept for proof of funds.I sent them confirmation of funds, they confirmed and now they are asking for a bank statement in Cyrillic, I sent them all this, they still refuse and ask for a utility bill, but it contains someone else’s name and surname.
I wrote to them by email that it would not be possible to send a utility bill, they asked for a bank statement, I sent it to them, 2 days passed, and they again asked for a utility bill, as if I had never told them anything, about the fact that it was impossible to send them a utility bill , because my parents’ first and last names are there.
https://imgur.com/a/jF46MKd Is it ok to ask for a scrap bill? in Russia, an apartment is registered in the name of the owner of the apartment, and accordingly, the owner of the apartment is indicated in the utility bill, but my parents own the apartment, not me. They want my details to be included in the utility bill. That is, such a document does not physically exist that they require, that they want help.
Do they specifically asked on the other means of communication [perhaps email or a chat with their live support] that your details should be written on the utility bill instead of the name of the apartment owner? Because from the file you provided us, it seems they only asked for utility bill and the proof that it's paid for the last three months. I supplied us with the image of a translation into English, in case this requirement was specified on the part that's written in cyrillic [you can clarify if there is a mistranslation] and it's seems not the case here.
https://imgur.com/a/jF46MKd Is it ok to ask for a scrap bill? in Russia, an apartment is registered in the name of the owner of the apartment, and accordingly, the owner of the apartment is indicated in the utility bill, but my parents own the apartment, not me. They want my details to be included in the utility bill. That is, such a document does not physically exist that they require, that they want help.
Have you explained to them your situation? After that, ask them what other documents they accept for proof of funds because As far as I know, utility bills aren't the only thing they accept for proof of funds(I assume they are asking for proof of funds, right?). You can check this link for the proof of funds that is acceptable to them, but I still suggest that you explain your situation first and then ask what other documents they accept for proof of funds.
https://imgur.com/a/jF46MKd Is it ok to ask for a scrap bill? in Russia, an apartment is registered in the name of the owner of the apartment, and accordingly, the owner of the apartment is indicated in the utility bill, but my parents own the apartment, not me. They want my details to be included in the utility bill. That is, such a document does not physically exist that they require, that they want help.
[...]Hello everyone, I was scammed by a stake and is not withdrawing my funds. the fact is that I watched a casino streamer and decided to register there, this is my first experience in the field of gambling. I made 3 bets on American football, ended up with a loss, lost everything, made a deposit of $ 450 and they limited me literally all actions, I can’t bet, withdraw and replenish my account, they asked me to go through all levels of verification, as well as they are silent and do not say anything, I show this for general viewing because they do not give the user's money. because I didn't win anything, I only lost. I made deposits for 1310 dollars, withdrew 460 dollars, my current balance is 450 dollars, that is, I only lost, without winning, they just steal other people's money.
Correction, you actually win one match according to the image below. And, if I may propose a possibility why they require you to submit SoW, it most likely because you deposited at 9.32 P.M. and immediately withdraw one hour later at 10.33 P.M. after one bet, it might trigger their AML/ATF policy.
A document of SoW can probably be annoying, but as everything is done in honest and good intention, I am sure this problem can be solved quickly.
legendary
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According to the email you received from stake in the screenshot you shared which I am also sharing below..
https://talkimg.com/images/2023/09/05/mQifT.png
Stake said that your account was suspended due to the fact that they have reasons to believe that you violated or breached their terms of service, though this email message isnt displayed in full to get the rest part of the message, but then, with that one line, it is clear they(stake) believe you breached their terms of service ..
What exactly did the email state that its your offence ? Stake can not just all of a sudden suspend your account and ask you to go through all levels of verification, clearly you did something wrong and whatever you did should be contained in the email they sent you, what did the email state that you did wrong ?
Kindly share, or better still, share the full screenshot of this email message .
https://talkimg.com/images/2023/09/05/mQifT.png
Stake said that your account was suspended due to the fact that they have reasons to believe that you violated or breached their terms of service, though this email message isnt displayed in full to get the rest part of the message, but then, with that one line, it is clear they(stake) believe you breached their terms of service ..
What exactly did the email state that its your offence ? Stake can not just all of a sudden suspend your account and ask you to go through all levels of verification, clearly you did something wrong and whatever you did should be contained in the email they sent you, what did the email state that you did wrong ?
Kindly share, or better still, share the full screenshot of this email message .
https://imgur.com/a/0aR7pxC
I do not know what this means, I have no experience in the field of gambling. But apart from these 3 bets and a couple of Dice games, I didn't do anything illegal.
But now, I think the big question is, how or what exactly did you do that made the multi accounts system flag your account, something I think that could possibly cause such an issue is if you are using a free VPN to access your account, if you did this, then be rest assure this is what triggered the system to flag your account as free VPN often makes use of IP address that is also assigned to several other people, that is a shared IP address..
Now, the deed is already done, there is nothing you can do now other than to try as much as possible to pass the KYC verification which they already requested, passing the KYC is not so hard if you already have the requested documents.
Goodluck with this mate.
https://imgur.com/a/0aR7pxC
I do not know what this means, I have no experience in the field of gambling. But apart from these 3 bets and a couple of Dice games, I didn't do anything illegal.
I do not know what this means, I have no experience in the field of gambling. But apart from these 3 bets and a couple of Dice games, I didn't do anything illegal.
They think you are multi-accounting, so you need to follow the steps in the email to unlock your account (PS. photo ID just means the picture on your KYC document).
According to the email you received from stake in the screenshot you shared which I am also sharing below..
https://talkimg.com/images/2023/09/05/mQifT.png
Stake said that your account was suspended due to the fact that they have reasons to believe that you violated or breached their terms of service, though this email message isnt displayed in full to get the rest part of the message, but then, with that one line, it is clear they(stake) believe you breached their terms of service ..
What exactly did the email state that its your offence ? Stake can not just all of a sudden suspend your account and ask you to go through all levels of verification, clearly you did something wrong and whatever you did should be contained in the email they sent you, what did the email state that you did wrong ?
Kindly share, or better still, share the full screenshot of this email message .
https://talkimg.com/images/2023/09/05/mQifT.png
Stake said that your account was suspended due to the fact that they have reasons to believe that you violated or breached their terms of service, though this email message isnt displayed in full to get the rest part of the message, but then, with that one line, it is clear they(stake) believe you breached their terms of service ..
What exactly did the email state that its your offence ? Stake can not just all of a sudden suspend your account and ask you to go through all levels of verification, clearly you did something wrong and whatever you did should be contained in the email they sent you, what did the email state that you did wrong ?
Kindly share, or better still, share the full screenshot of this email message .
https://imgur.com/a/0aR7pxC
I do not know what this means, I have no experience in the field of gambling. But apart from these 3 bets and a couple of Dice games, I didn't do anything illegal.
Also if you just deposit and withdraw after registering an account without placing enough bets then their compliance team might think this is money laundering and hold the account for verification. Hopefully, your passport or drivers license or whatever is accepted by the KYC provider who is providing the verification service.
legendary
Activity: 2422
Merit: 1083
Leading Crypto Sports Betting & Casino Platform
According to the email you received from stake in the screenshot you shared which I am also sharing below..
Stake said that your account was suspended due to the fact that they have reasons to believe that you violated or breached their terms of service, though this email message isnt displayed in full to get the rest part of the message, but then, with that one line, it is clear they(stake) believe you breached their terms of service ..
What exactly did the email state that its your offence ? Stake can not just all of a sudden suspend your account and ask you to go through all levels of verification, clearly you did something wrong and whatever you did should be contained in the email they sent you, what did the email state that you did wrong ?
Kindly share, or better still, share the full screenshot of this email message .
Stake said that your account was suspended due to the fact that they have reasons to believe that you violated or breached their terms of service, though this email message isnt displayed in full to get the rest part of the message, but then, with that one line, it is clear they(stake) believe you breached their terms of service ..
What exactly did the email state that its your offence ? Stake can not just all of a sudden suspend your account and ask you to go through all levels of verification, clearly you did something wrong and whatever you did should be contained in the email they sent you, what did the email state that you did wrong ?
Kindly share, or better still, share the full screenshot of this email message .
last message sent by stake.com (4th September) was claiming that a review of your documents was just started.
Why open immediately a topic claiming they are a scammer?
It's like you pay for a service and immediately you claim they are a scammer! It's a kind of non-sense...
At this point, if you have everything right on your account (I hope there is no radar bets and so on...
) I don't think they have any issue to pay this amount... So let's wait and update the topic once you get an answer by them!
Why open immediately a topic claiming they are a scammer?
It's like you pay for a service and immediately you claim they are a scammer! It's a kind of non-sense...
At this point, if you have everything right on your account (I hope there is no radar bets and so on...
) I don't think they have any issue to pay this amount... So let's wait and update the topic once you get an answer by them!legendary
Activity: 1358
Merit: 1565
The first decentralized crypto betting platform
I have tried to look at the stake.com ToS to see if they have wagering requirements but I can't access them because access to the site and everything related to it is blocked from where I am.
The thing is that with the time stake.com has been around and what the OP is counting on is that he has broken some of the ToS or at least they think so.
Stake.com has a few representatives on the forum. I guess one of them will eventually stop by and clarify something.
Yes but they say user funds are safe.
The thing is that with the time stake.com has been around and what the OP is counting on is that he has broken some of the ToS or at least they think so.
Stake.com has a few representatives on the forum. I guess one of them will eventually stop by and clarify something.
Also, there are reports that Stake.com has been hacked a huge amount of funds, around $41M - https://twitter.com/watcherguru/status/1698722028197400752
if it's true, then it really so sad for them.
if it's true, then it really so sad for them.
Yes but they say user funds are safe.
But the section the support quoted; Prohibited uses is Section 14 and not section 4. Also under prohibited uses there are a number of them, so they didn't specify.
1. Did you use VPN to access or register your account?
2. Are you from a restricted jurisdiction?
3. Did you have multiple accounts on stake.com?
Read through their terms section 14 and try to figure out what terms you breached
Also, there are reports that Stake.com has been hacked a huge amount of funds, around $41M - https://twitter.com/watcherguru/status/1698722028197400752
if it's true, then it really so sad for them.
1. Did you use VPN to access or register your account?
2. Are you from a restricted jurisdiction?
3. Did you have multiple accounts on stake.com?
Read through their terms section 14 and try to figure out what terms you breached
Also, there are reports that Stake.com has been hacked a huge amount of funds, around $41M - https://twitter.com/watcherguru/status/1698722028197400752
if it's true, then it really so sad for them.
What website did you use? Stake.com? My cousin loves the casino and he uses stake .com he has never had such an issue. i think you should be patient and try to get intouch with their requirements.
What happened:: I played on the site casino stake and my withdrawal was limited.
Scammers Profile Link: https://bitcointalksearch.org/user/stunna-81292
Reference Link:
Amount Scammed: 541$ USDT
Payment Method: USDT
Proof of Payment: my deposit: https://imgur.com/a/I9Lklx5
my withdraw https://imgur.com/a/yew6KXy
PM/Chat Logs: https://imgur.com/a/jlFuteb
Additional Notes: Hello everyone, I was scammed by a stake and is not withdrawing my funds. the fact is that I watched a casino streamer and decided to register there, this is my first experience in the field of gambling. I made 3 bets on American football, ended up with a loss, lost everything, made a deposit of $ 450 and they limited me literally all actions, I can’t bet, withdraw and replenish my account, they asked me to go through all levels of verification, as well as they are silent and do not say anything, I show this for general viewing because they do not give the user's money. because I didn't win anything, I only lost. I made deposits for 1310 dollars, withdrew 460 dollars, my current balance is 450 dollars, that is, I only lost, without winning, they just steal other people's money.
Scammers Profile Link: https://bitcointalksearch.org/user/stunna-81292
Reference Link:
Amount Scammed: 541$ USDT
Payment Method: USDT
Proof of Payment: my deposit: https://imgur.com/a/I9Lklx5
my withdraw https://imgur.com/a/yew6KXy
PM/Chat Logs: https://imgur.com/a/jlFuteb
Additional Notes: Hello everyone, I was scammed by a stake and is not withdrawing my funds. the fact is that I watched a casino streamer and decided to register there, this is my first experience in the field of gambling. I made 3 bets on American football, ended up with a loss, lost everything, made a deposit of $ 450 and they limited me literally all actions, I can’t bet, withdraw and replenish my account, they asked me to go through all levels of verification, as well as they are silent and do not say anything, I show this for general viewing because they do not give the user's money. because I didn't win anything, I only lost. I made deposits for 1310 dollars, withdrew 460 dollars, my current balance is 450 dollars, that is, I only lost, without winning, they just steal other people's money.
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