Topic: Scammed by Bitrue on 100,000$ (Scam 1,78 BTC) (Read 89 times)

Only one with enough volume? What do you mean? There are many reputable crypto trading platform out there that already had tons of trading volume. What are the things you've considered before even engaging on their platform? because choosing it for volume isn't really the huge choice. Meanwhile, there are also tons of new exchanges that already established great reputation just after being publicly available.

I guess this would only leave you a huge lesson, never trust other exchanges just to meet your satisfaction. It is better to be safe.

probably your funds are lost forever and they don't seems have care about their customers.

https://twitter.com/bitrueofficial/status/1240105828037738496
take a look on their twitter, it seems they are arguing about n degree arbitrage as one of the main culprit for banning an account (I am curious but what this is should be?)
btw, they are a well known scammer and with a shady history including others scam accusations.

You should check where they are headed, and based on that check if you can take legal action. But things like this are not going to be easy.
On their webpage are no company details nor address details, so that will make it very hard. It would be the best to solve it with the customer support directly, but it seems they are not interested in this.

Hello BTC Talk, I wish to share a story with you. A story which is very scary, which could happen to anyone.
I wanted to sell my tokens one day which I had staked for years, and I noticed this exchange "Bitrue" was the only one with enough volume where I could trade my tokens. So I registered made an account over there and deposited my funds. This was back in 2020, late summer in August.

I withdrawed 2 BTC and I was happy about that, with 1.78 BTC left on my account unable to withdraw since there was a limit on 2BTC per 24H allowed for withdrawal. I didn't worry about that, I mean I had just gotten out my funds and was thinking that if they would scam me they would have probably not given me anything.
The day after I tried to withdraw, now my withdrawals get rejected. And I am also unable to trade, (Account is semi banned) https://i.gyazo.com/171004ae831f288bc80933108ae53b66.png

I message support and I get straight up ignored. It takes about 6 months to get an answer and they tell me this: https://i.gyazo.com/5c7f22312a9373f0c5df74f8fa93a3c3.png
I tell them that this is my BTC address and noone has been withdrawing to this except me, (I would have known if someone did..) So I tell them this: https://i.gyazo.com/ce6df2ef8932a150e9d6d98b176466ba.png And I get the no answer and I get straight up ignored..
So I open another ticket and I get the exact same response, https://i.gyazo.com/04c9405b53c4bb67b0e61d18229465ac.png And I tell them the same thing but they do not help me at all..

Nothing really happen so I give it some time. 2 weeks ago, I had another ticket opened, where they told me that I had been doing "n-grade arbitrage trading" when in reality I just sold my crypto https://i.gyazo.com/962af6a6a2028e0134ac88eaa49f9a35.png so they also tell me: We will also need you to complete KYC verification to continue using Bitrue’s services, if you have not yet done so already.
(Me explaining this to them: https://i.gyazo.com/70ae5153aaf4e598c98f16511911238e.png)

They helped me get verified, so I am now verified and I still cannot use my account like I should be. When asking them to fix my account I get my tickets closed. One by one. And this support member tells me: https://i.gyazo.com/bb874814918a01b3497af0a27ca58b76.png. Almost same as before but he also tell me: Further violation to the T&Cs of the platform will lead to limitations on your account.
I mean, what more can they do? I cannot trade or withdraw, so there is already maximum limitations on my account.

So I open one more thread saying this: https://i.gyazo.com/cc945e51bfa24baaadbe47afa71a1d71.png and I get an answer where they say this: https://i.gyazo.com/70d1325cf5bc5cf105584f093cd15373.png. So I thank him and the conversation goes on like this: https://i.gyazo.com/5bfd7732bd2cbf8f2c71db0cb4c27add.png. But then my last question I have to them is this, the most important question of them all, if my account will be able to trade and withdraw my money. https://i.gyazo.com/7a8d7367421f100ddd8c2ab88f992191.png

Until I get my funds out of this website I would really recommend you all to stay away from this website, be very cautious atleast. I hope that they can release my funds because this really is alot of money... my life savings...
Please share your thoughts about this, I will keep the thread updated on how it goes.

Update: I just received this answer, https://i.gyazo.com/087d150aa5ea0e5bc8a95ac9b8b2ffda.png. I suppose I have been scammed..

STAY AWAY FROM BITRUE EXCHANGE WHATEVER YOU DO!!! THEY ARE SCAMMERS AND WILL STEAL YOUR FUNDS!!!