Topic: Scammed by SimpleSwap.io - Stephanie - SCAM REPORT / CRIMINALS. (Read 155 times)

guys, you are making me sound like their lawyer, lol.


yeah, it's much better to do it that way, but i guess it's not profitable enough for them.
the way they have the floating rate selected by default, with the fixed rate hidden, and not locking the rate when the coins get confirmed, that's 100% shady by design to maximize profit.

but its not a scam, because they don't force you to agree to their terms or to use them.


it will still not be a scam imo, as long as they offered him a refund.

your feedback say "They refuse to pay the agreed swap under the pretext of market volatility."
they never guaranteed they would pay him the agreed swap rate, and the terms of service gives them the right to refuse, which OP agreed to.


trust me, i hope they do the right thing and send OP his coins at the ~534.150028 TRX rate, but i doubte they gonna do that from the way they are handling this.
i know the delay was not his fault, but my main point is that no matter how unfair we think the situation is for OP, he agreed to this shit show the moment he initiated the exchange. that's why it's important to read the damn terms of service.

and they updated their terms today to be even more unfair (not surprised at all).
old terms: https://web.archive.org/web/20241007163625/https://simpleswap.io/terms-of-service
current terms: https://simpleswap.io/terms-of-service

It's much better to base the exchange rate at the time the coins were moved from the simpleswap's wallet. 3 days is quite a long time, OP had to wait for his coins. It's not his fault that the service delayed exchanging his coin or whatever excuse they have

Assuming it was the other way round. OP send BTG and is supposed to get ~534 but the TRX's price drops by 2 times and now OP is entitled to ~1068 TRX. I doubt if they would offer to give him the ~1068 after 3 days 

We are talking about a total amount currently less than $180. Even if they had losses due to violation, they were measured in a few dollars, a maximum of $10. That is why it is unclear why they insist on defending their system, which has flaws.

It's "only" $180, what would it look like if the value was $18k or more?

The feedback system on Bestchange is very far from reliable. Even if the case is not resolved, the exchanger can close it as solved.
On the Bitcointalk forum, the OP is pretty anonymous and his feedback won't even be seen. That's why I marked them red. Again, I'll be happy to remove the red mark if they do the right thing.

i'll assume they would follow their own terms of service and send him the equivalent amount at the time of finishing the trade.


i agree, they did not act professionally, but still not a scam imo.

OP is mad about the gains he could have made if his trade was done on time. simpleswap is hiding behind their terms and the fact that he picked floating rate (this is selected by default, btw).
he should take the refund, leave them a bad review, and move on.

They should have offered him a BTG refund right away, not dragged him along. The same can be said in the opposite direction, how would the exchanger behave if BTG went up compared to TRX?
Their response to Bestchange convinced me that they did not act professionally https://www.bestchange.com/simpleswap-exchanger.html

not defending simpleswap, and i would advice everyone to avoid using this shit exchange.
but as i said, technically speaking, they did not scam him. he agreed to all of this by using their swap, it's all in their terms of service.

i'm repeating myself here. them not locking the rate when his TX got confirmed like almost every other instant exchange is funny business, but he literally agreed to the terms of the swap before sending his coins, and they state:


and hypothetically speaking, would he have made a thread complaining if the price of TRX had dropped and they offered him more TRX instead?
i don't wanna be harsh, but part of the blame is on him for using a shit exchange and not reading the terms of service.

you are entitled to your opinion @examplens, but i don't think this deserves negative feedback. they didn't steal his coins, he can still get his BTG back.

Floating which lasts 3 days?
Apparently, the TRX jump was too fast for their swap process and they tried to cut their loss. It's not the OP's fault.
They have to pay the usual amount, no matter what the loss is. If something is wrong on their part, let them remove the BTG to TRX pair from the offer.
They promised one payment amount, only to later change their minds (due to the continued growth of the TRX price) and offer a refund.

In my opinion, this deserves negative feedback, I will remove it if it is resolved positively, and I mean the payment of the promised amount to the client ~534.150028 TRX

it's a shitty situation for you OP since you are losing on the TRX gains, but technically, they did not scam you since you chose floating/dynamic rate.

and by using their service, you agreed to their terms:


https://simpleswap.io/terms-of-service

now, do i think you should get the full TRX amount? yes. it's generally known that with floating/dynamic rates, most instant exchanges lock the rate once the transaction is confirmed (i assume they don't do this to avoid paying out spaws that would cause them a loss).
from the TX ID you shared, it shows it was confirmed on 01/12/2024, 13:42:11 UTC. and since the delay was on their side, and they initially agreed to pay you a rate of ~534.150028 TRX or issue a refund of the coins, they should honor that.

but it looks like they are hiding behind their terms to avoid paying.



you have two options. take the refund and exchange your coins elsewhere, or accept the TRX at whatever rate they offered you.

I go through the whole story in reading through what transpired between you and the platform, but i couldn't get to a desirable course on what really happened because right from your way of explanation, things are not been clear enough to understand the actual situation, but as i have seen it, you have come here to report a scam experience form them, just know this in case of future purpose that you cant trust the centralized institutions hundred percent and you must have made enough research about them before choosing to use them, which i expect you to know about all these risk involved.

Why you used that platform at first step? It's really not recommended to use such platforms and when someone uses such platforms then there's always chance that one might gets scammed by those. It's always better to use reputed platforms to be on safe side.

Kind of a tricky situation than needs further scrutiny.

When you deposited the coins to the said address, what time were they moved out of simpleswap's address?

Most of this instant swap exchanges are just third parties but they should lock your exchange rate right before you send them the coins and you deserve to receive exactly or a near approximation of what you expected.

If there was a technical error, i think it would be fair to say that's on them.

What happened:: Recently I made a low $ amount of BTG to TRX on Simpleswap.

Long story short, the exchange page indicates to contact them due “Your exchange needs additional attention”.

Now what they basicly do, just delay and make excuses, while the price of TRX rises. So that they have to pay me out less TRX each day.  ThIS IS ON PURPOSE!!!!!!! TO PAY LESS!!!!! BEWARE!!!!

Scammers Profile Link: https://bitcointalksearch.org/user/simpleswapio-2056315

Reference Link: https://simpleswap.io/exchange?id=dr0szkoagn3j9tdj and https://pastebin.com/raw/qz3DCjnt
Amount Scammed:210 eur
Payment Method: Bitcoin Gold
Proof of Payment:04b576b9e816c11329ddfd25dc88e139073a8cc848b6e53af2e3351f78c4e5fc
PM/Chat Logs: https://pastebin.com/raw/qz3DCjnt
Additional Notes: 

Scams are not moderated here. Please use the correct format for your accusation.

BEWARE OF CRIMINALS, SCAMMERS behind SimpleSwap.io

Recently I made a low $ amount of BTG to TRX on Simpleswap.

Long story short, the exchange page indicates to contact them due “Your exchange needs additional attention”.

Now what they basicly do, just delay and make excuses, while the price of TRX rises. So that they have to pay me out less TRX each day.  ThIS IS ON PURPOSE!!!!!!! TO PAY LESS!!!!! BEWARE!!!!

THERE IS NO REASON, NO REASON at all to delay a confirmed BTG transfer. Please reference: https://btgexplorer.com/tx/04b576b9e816c11329ddfd25dc88e139073a8cc848b6e53af2e3351f78c4e5fc

BTG transfer was swiftly and normally processed on BTG chain.

First the exchange was 567 TRX. Then I agreed to 534 after contacting them due to '''transaction being stuck'' BULLShit. Then again today (3 days later!!!) they offer 298 TRX while I DIDNT DO ANYTHING WRONG.

These criminals do this at full-knowledge. And I wish to warn / caution everyone from this exchange. They are STEALING your money.

Full proof of conversation with [email protected] is at the Pastebin RAW url.

https://simpleswap.io/exchange?id=dr0szkoagn3j9tdj

https://pastebin.com/raw/qz3DCjnt

At the pastebin my name is redacted

 I AM HONEST, if you are honest, I will remove all my reviews and this full scam complaint.

@ Bitcointalk moderation please handle these scammers!!!

Official Complaint Form:
What happened:: Recently I made a low $ amount of BTG to TRX on Simpleswap.

Long story short, the exchange page indicates to contact them due “Your exchange needs additional attention”.

Now what they basicly do, just delay and make excuses, while the price of TRX rises. So that they have to pay me out less TRX each day.  ThIS IS ON PURPOSE!!!!!!! TO PAY LESS!!!!! BEWARE!!!!

Scammers Profile Link: https://bitcointalksearch.org/user/simpleswapio-2056315

Reference Link: https://simpleswap.io/exchange?id=dr0szkoagn3j9tdj and https://pastebin.com/raw/qz3DCjnt
Amount Scammed:210 eur
Payment Method: Bitcoin Gold
Proof of Payment:04b576b9e816c11329ddfd25dc88e139073a8cc848b6e53af2e3351f78c4e5fc
PM/Chat Logs: https://pastebin.com/raw/qz3DCjnt
Additional Notes:  

Defense Simpleswap:

Their defense:
They will state: "You choose floating.'' But there defense is baseless. They gave their word after contacting me (see Pastebin for full convo) that they would sent me 534.15 trx and get back to me with the hash. Than, they saw later TRX rose between 3-4 Dec DOUBLE and they decided not to pay me. Thats the blatant scam part.