I don't see any other contact info from their site it seems the only way to contact them is via the feedback page.
By checking the feedback page I saw many bad feedback that tells you their service is scam. However, they got responds from the Admin by editing the feedback. It seems suspicious to me, but let us wait another week to see if they can respond to your feedback and reply to KYCnot email.
KYCnot gives you some cautions about refund policy and its unclear if they require KYC if you request for a refund.
There are many great option under 9 to 10 ratings on kycnot.me so how exactly did you end up using them?
The coin is clean. It was not obtained through any illegal means. I don't think they will ask for KYC. The reason why the transaction is stuck is because the coin arrives late or there is a missing coin. There's a 90% chance of this happening, that's my guess. I have read the feedback messages for the years 2021 and 2022 in the web archive records and I am making my prediction accordingly. But there is still misleading information on the trade page.
The trade was automatically approved.
It's writing. This is a lie.
In many other exchange sites, a transaction is not stuck if it is incomplete or late.
Since I have used this site before, I trusted it and used it again, but I will not use it again. From now on I will use tradeogre and exch.cx.
Also I filed a scam report because there is no logical reason why they are not responding at this time. 4 days is not a short period of time.
but let us wait another week to see if they can respond to your feedback and reply to KYCnot email.
There is no difference between 4 days and 7 days. My guess is this is a scam. Even without fraud, I have never seen such a communication crisis anywhere else. They have accomplished the difficult task in this age and they need to be congratulated.
