Self-exclusion/ban who to be blame | Bitcointalksearch.org

jrrsparkles

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Quote from: ultrloa on December 28, 2021, 10:18:12 AM

Quote from: jrrsparkles on December 28, 2021, 08:55:16 AM

Quote from: RILWAN on December 26, 2021, 04:26:42 PM

Lots of users from this forum have come up with one complaint or the other on how their deposits were withheld by gambling sites after going on self-exclusions, but I confusion why should a user go ahead to make deposits or request for withdrawal after accounts are banned or are its part of the rules of gambling sites to allow for withdrawal from ban account.
In this situation who is to blame the gambling site or the player?

Is there anyone who do this? Who requested ban with balance but changed his mind later, funny though.

But before requesting such exclusive discussion you have to drain whatever you have and make sure that you want the ban permanently because once banned its banned forever.

Exactly! Why would someone ask a self-exclusion if they still have some balance left on their account? I don't know if it's just because of the mood of the gamblers or is it just he can't stop from playing until he loses everything he had. This might be a quick decision made by the gambler due to so much stress, a exaggerated or desperate decision has been made.

The casino doesn't need to explain everything from this as I believe it's on their ToS that once you lock or close your account the casino don't need to return your closed account since you agree to their terms just from the start.

I don't think every casino has such feature as well because no casino want to delete someone's account permanently, probably they can lock it for certain period of time to stop their gambling urge from getting into an addiction.

hyudien

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Quote from: ultrloa on December 28, 2021, 10:18:12 AM

Quote from: jrrsparkles on December 28, 2021, 08:55:16 AM

Quote from: RILWAN on December 26, 2021, 04:26:42 PM

Lots of users from this forum have come up with one complaint or the other on how their deposits were withheld by gambling sites after going on self-exclusions, but I confusion why should a user go ahead to make deposits or request for withdrawal after accounts are banned or are its part of the rules of gambling sites to allow for withdrawal from ban account.
In this situation who is to blame the gambling site or the player?

Is there anyone who do this? Who requested ban with balance but changed his mind later, funny though.

But before requesting such exclusive discussion you have to drain whatever you have and make sure that you want the ban permanently because once banned its banned forever.

Exactly! Why would someone ask a self-exclusion if they still have some balance left on their account? I don't know if it's just because of the mood of the gamblers or is it just he can't stop from playing until he loses everything he had. This might be a quick decision made by the gambler due to so much stress, a exaggerated or desperate decision has been made.

The casino doesn't need to explain everything from this as I believe it's on their ToS that once you lock or close your account the casino don't need to return your closed account since you agree to their terms just from the start.

To the point where I draw conclusions. That is the immaturity of gamblers who immediately try to play with their own decisions. Either way this is the childish attitude of a player who already knows that the consequence of self-exclusion is a consequence that he quits the casino so as not to leave any trace of balance in his account. When the process of self-exclusion is carried out, but inside it is inconsistent and tries to re-open, then automatically this rationally also has the root of the problem in the gambler.

ultrloa

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Quote from: jrrsparkles on December 28, 2021, 08:55:16 AM

Quote from: RILWAN on December 26, 2021, 04:26:42 PM

Lots of users from this forum have come up with one complaint or the other on how their deposits were withheld by gambling sites after going on self-exclusions, but I confusion why should a user go ahead to make deposits or request for withdrawal after accounts are banned or are its part of the rules of gambling sites to allow for withdrawal from ban account.
In this situation who is to blame the gambling site or the player?

Is there anyone who do this? Who requested ban with balance but changed his mind later, funny though.

But before requesting such exclusive discussion you have to drain whatever you have and make sure that you want the ban permanently because once banned its banned forever.

Exactly! Why would someone ask a self-exclusion if they still have some balance left on their account? I don't know if it's just because of the mood of the gamblers or is it just he can't stop from playing until he loses everything he had. This might be a quick decision made by the gambler due to so much stress, a exaggerated or desperate decision has been made.

The casino doesn't need to explain everything from this as I believe it's on their ToS that once you lock or close your account the casino don't need to return your closed account since you agree to their terms just from the start.

nakamura12

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This mistake is clearly on the gambler's side as he/she deposited and then asked to self-exclusion/ban. In my opinion, it is almost the same as getting banned for violating rules and the gambling site have the rights to hold the funds until the gambler asked to discontinue the self-exclusion/ban if the gambling site let you do that. Some sites do that which your account will be banned and your funds are now lost (which is taken by the site owner). The right decision is to withdraw funds and ask to self-exclusion/ban your account. Asking for your funds that you have lose in wager is a different story.

Tellek Garing

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The mistake is on the side of the player because if you discovered you are getting addicted to gambling and want to take a break, why not withdraw all your funds first and go away or better still have a close associate change your password to the account and not giving it to you. But if you request closure of your account you lost all the benefits alongside your deposits.
But again some gambling site considers their customers with flexible exit plans that allow the user access to funds after account closer but with a limited time frame.

jrrsparkles

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Quote from: RILWAN on December 26, 2021, 04:26:42 PM

Lots of users from this forum have come up with one complaint or the other on how their deposits were withheld by gambling sites after going on self-exclusions, but I confusion why should a user go ahead to make deposits or request for withdrawal after accounts are banned or are its part of the rules of gambling sites to allow for withdrawal from ban account.
In this situation who is to blame the gambling site or the player?

Is there anyone who do this? Who requested ban with balance but changed his mind later, funny though.

But before requesting such exclusive discussion you have to drain whatever you have and make sure that you want the ban permanently because once banned its banned forever.

Distinctin

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When it comes to the blaming part, you'll never win against a gambling site as they would always say you violated the rules or it's commonly called as TOS. Just make sure you play with a reputable site so you'll be save from future problem.

Self exclusion is a good feature of the site, it helps addicted gamblers to avoid gambling from the site for a certain period of time set by the user itself, therefore whatever the rules are, it has to be followed.

Danydee

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Quote from: Poker Player on December 28, 2021, 02:40:50 AM

It amazes me that so many people say that the player is to blame. What is the self-exclusion function for, then?

We're talking about people who have a problem they can't control, a compulsion problem.

I haven't researched the historical origin but I'm sure that responsible gambling options are more the result of political powers enacting laws and regulations to control the casinos rather than something the casinos have willingly implemented themselves.

For the casinos, the players who don't control themselves are the most profitable.

What a coincidence that we have had several cases in the forum lately.

In decent casinos you can withdraw your money if you have self-excluded, what you cannot do is deposit or gamble.

Excuse me, but OP is asking to get back the money he has already wagered !
Who can guarantee that is not a scam attempt??

rodskee

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Quote from: RILWAN on December 26, 2021, 04:26:42 PM

Lots of users from this forum have come up with one complaint or the other on how their deposits were withheld by gambling sites after going on self-exclusions, but I confusion why should a user go ahead to make deposits or request for withdrawal after accounts are banned or are its part of the rules of gambling sites to allow for withdrawal from ban account.
In this situation who is to blame the gambling site or the player?

Depend on occasion , Sometimes it is Our Mistakes as gamblers but also sometimes it is the Site mistake because we are only visiting to gamble and when we turns addicted this is how gambling owner rejoice because finally they will be earning more and more from addicted gamblers.
this is why there must be a Law that gambling site must take responsibilities once their players become addicted like what OP is facing.
and they will not take advantage of the situation in which OP cannot help Himself from depositing and betting.
they must try to help the players instead of letting them bet more.

goldkingcoiner

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Quote from: RILWAN on December 26, 2021, 04:26:42 PM

Lots of users from this forum have come up with one complaint or the other on how their deposits were withheld by gambling sites after going on self-exclusions, but I confusion why should a user go ahead to make deposits or request for withdrawal after accounts are banned or are its part of the rules of gambling sites to allow for withdrawal from ban account.
In this situation who is to blame the gambling site or the player?

I think that in this situation, both players and websites can be blamed. Players because they should know if they are self banning themselves, they should first withdraw their money before that. Websites also should not withhold funds which do not belong to them, though. This tactic is a bit underhanded and may even be a sketchy way to profit off of the unknowing. You get what you get.

Poker Player

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It amazes me that so many people say that the player is to blame. What is the self-exclusion function for, then?

We're talking about people who have a problem they can't control, a compulsion problem.

I haven't researched the historical origin but I'm sure that responsible gambling options are more the result of political powers enacting laws and regulations to control the casinos rather than something the casinos have willingly implemented themselves.

For the casinos, the players who don't control themselves are the most profitable.

What a coincidence that we have had several cases in the forum lately.

In decent casinos you can withdraw your money if you have self-excluded, what you cannot do is deposit or gamble.

CDC AP

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Many factors cause why funds in user accounts are locked, among others, because fraud is detected, errors from the gambling site system or being deceived by gambling sites. then it all comes back to each individual, if indeed the problem has been resolved then deciding to continue playing on the site is their choice.

Ryker1

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Quote from: RILWAN on December 26, 2021, 04:26:42 PM

Lots of users from this forum have come up with one complaint or the other on how their deposits were withheld by gambling sites after going on self-exclusions, but I confusion why should a user go ahead to make deposits or request for withdrawal after accounts are banned or are its part of the rules of gambling sites to allow for withdrawal from ban account.
In this situation who is to blame the gambling site or the player?

Well in this case, I will choose --player.
I would choose the player, you are requesting to the casino that your account should be banned that means, you can handle yourself and stand what you have said to the casino because they are following your orders and there is no way to undo when it comes to that matter. A player who requested a ban should take it seriously because banning an account will also take time and also the unbanning account.
However, mentioned above was right, possible this is was on the T&C that we should read first before using the online gambling casino.

ralle14

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I'd also say it's on the player because before requesting a self-exclusion they should've checked the account if it currently has a pending bet or a withdrawable balance instead of causing more inconvenience. This reminds me of a case back then where the self-excluded player have a future bet on Man City to win the EPL but unfortunately that bet got voided as he requested a self-exclusion mid-way through the season.

On the other hand, closed accounts should at least have the option to pull out their money or deposit from the site as that's the usual protocol i've seen on certain casinos whenever someone breaks the terms.

MonsterV

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Much has been said and written about players requesting self-exclusion. If a gambling site offers the option to exclude yourself, then in my view the site has fulfilled its obligations. Players request an exclusion, and then try to create new accounts. We often see that happening. With a VPN it is difficult for a casino to monitor. Then you should check every account with KYC.

Fortify

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Quote from: RILWAN on December 26, 2021, 04:26:42 PM

Lots of users from this forum have come up with one complaint or the other on how their deposits were withheld by gambling sites after going on self-exclusions, but I confusion why should a user go ahead to make deposits or request for withdrawal after accounts are banned or are its part of the rules of gambling sites to allow for withdrawal from ban account.
In this situation who is to blame the gambling site or the player?

It can be hard to understand if you've never had experience with an addiction before, the powerful grasp it can have over you and the tricks that it will play on your mind. It can be all consuming and drive how you live your life day to day. When you are in that state it can be a case of chasing the next fix, much like powerful drug addictions, because it restructures you brain in order to want the dopamine rush from that activity. That is why self exclusion tools can be a great help to a gambler and should be offered (in an effective way, like 6 months non-reversible minimum time limit) by every casino or sportsbook. It's all about breaking the habit short term so you can learn how to live normally and responsibly yet again because often times people can get attached to one particular site - so blocking access to it can help regain control.

mu_enrico

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Well, in the self-exclusion drama, I think players tried to find legal holes so they can win $$$. Conversely, banning because of ToS violation is casino tried to profit from legal. However, since casinos have a reputation to maintain, they cannot just act haphazardly, while players have nothing to lose if they create such accusations. In my opinion, self-exclusion thingy ain't worth spotlight. Simply notice the provider or just ignore the email completely. Asking the world to stop sending you promotion material about gambling is too much to ask.

Bitinity

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Quote from: RILWAN on December 26, 2021, 04:26:42 PM

Lots of users from this forum have come up with one complaint or the other on how their deposits were withheld by gambling sites after going on self-exclusions, but I confusion why should a user go ahead to make deposits or request for withdrawal after accounts are banned or are its part of the rules of gambling sites to allow for withdrawal from ban account.
In this situation who is to blame the gambling site or the player?

First of all self exclusion and ban are two different thing. Secondly, there are always terms or policies about the self exclusion and ban where not all casinos has the same policies and terms. Without a specific situation, we cant speculate who to blame or we cant generate it in a single conclusion. So it is better if you can provide more specific situation/case about the self exclusion or ban.

crzy

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Quote from: RILWAN on December 26, 2021, 04:26:42 PM

Lots of users from this forum have come up with one complaint or the other on how their deposits were withheld by gambling sites after going on self-exclusions, but I confusion why should a user go ahead to make deposits or request for withdrawal after accounts are banned or are its part of the rules of gambling sites to allow for withdrawal from ban account.
In this situation who is to blame the gambling site or the player?

The site did their part to ban your account, and of course not all system have a good security and advanced technology so that's why many are still able to deposit some money, but if you are going to ask me who to blame here? of course the gambler simply because you are the one who controls your money and if you know the word BANNED you will not try to deposit anymore and make a bad statement about the site to ruin their reputation which is in the first place, you are not forced to deposit again.

AmoreJaz

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Quote from: iv4n on December 27, 2021, 08:09:39 AM

Quote from: RILWAN on December 27, 2021, 05:06:46 AM

Quote from: iv4n on December 27, 2021, 04:47:23 AM

...

Thanks for those contributions but how do we deal with the problem now that we know the users/players are in sole responsibility for such actions, I have come across some complaints on this issue with players calling the sites scams.

In my opinion, we can't classify this issue as a scam... if someone is unsubscribed from receiving promotional emails for any reason, and those emails still coming just unsubscribe once again, contact support and tell them something is wrong about that and they will fix it! I don't see a point in making drama and calling for some serious legal actions for this stupidity! I don't think there's some conspiracy here, like casinos are targeting addicted gamblers with promotional emails... People who are doing this sort of thing are trying to present themselves as victims, but I don't see them like that... they played with fire, they tried whatever they tried and now they are crying and trying to get something back from the casino!

at the end of the day, your path is written by yourself and not anyone else. so if there's shortcoming from the casino's end, you should know how not to get tempted again. it is your will power that will help you not to traverse again with the old path. it should be more powerful than your thoughts of playing again. always remind yourself about your goals and why you are changing for the betterment of yourself. temptations will always be there. and it is your own accord how you will act on those temptations.

iv4n

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Quote from: RILWAN on December 27, 2021, 05:06:46 AM

Quote from: iv4n on December 27, 2021, 04:47:23 AM

...

Thanks for those contributions but how do we deal with the problem now that we know the users/players are in sole responsibility for such actions, I have come across some complaints on this issue with players calling the sites scams.

In my opinion, we can't classify this issue as a scam... if someone is unsubscribed from receiving promotional emails for any reason, and those emails still coming just unsubscribe once again, contact support and tell them something is wrong about that and they will fix it! I don't see a point in making drama and calling for some serious legal actions for this stupidity! I don't think there's some conspiracy here, like casinos are targeting addicted gamblers with promotional emails... People who are doing this sort of thing are trying to present themselves as victims, but I don't see them like that... they played with fire, they tried whatever they tried and now they are crying and trying to get something back from the casino!

yayayo

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If you've asked for a self-exclusion, it seems to me a player's responsibility to stop gambling. And if you can still login to the site and the self-exclusion doesn't work, then that's a different story. When players create new accounts, what can you do about that as a site? Entering false data, then you would have to enter a KYC, but you can also commit fraud with this. Making deposits after you are excluded, is just playing with a lot of fire.

ya.ya.yo!

Gosgosking

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It wouldn't make any sense for user to go ahead and make a deposit after account has been banned , for me I will lay blame on that user. Some gambling company should be straight forward in their pattern of rules to let it clear to their customers after a user is been banned no need for deposit.

peter0425

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Both Parties are in fault , though mostly it is the Players mistake but sometimes it is also the Lack of effort from the Gambling site because they know that the addicted gambler will always find way to play, even if they banned the account this will create another one , either in their site or in another gambling site so why they would totally banned the players when they will lose the chance for this to play more and spend more?

the answer to this is never let your self to become addicted or take the consequences .

michellee

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Why blame others while we can introspect who is wrong in this matter? With so many cases happening in gambling, people should think twice about the risk and how if they get that while they want to play gambling? If they can take the risk, they can play gambling but do not blame the casino if you lose your money. The player should realize that they have money and do not have to use it for gambling if they do not want to see a loss. The casino gives you a place to have fun using the money but does not expect to make money from gambling.

Coin_trader

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Quote from: Saisher on December 27, 2021, 05:36:06 AM

It's a case to case basis if you requested to be excluded but the casino is not following your request even though they promise you that they will exclude your account it's the casino's fault, but do not deposit or play until you requested that your exclusion is lifted or the exclusion expires, there should be a continuous communication sometimes there are a lot of ticket and support cannot address the issue on time.

Yes you're right that this is a case to case basis. But most the user the recently sending complaints are just using it to get a refund for there loss. IMHO, Casino should not be accessible anymore by the user once he is already on self exclusion agreement. But I really don't know why they are still having access once they try to login again. I think this should be improved by the Casino side.

Saisher

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It's a case to case basis if you requested to be excluded but the casino is not following your request even though they promise you that they will exclude your account it's the casino's fault, but do not deposit or play until you requested that your exclusion is lifted or the exclusion expires, there should be a continuous communication sometimes there are a lot of ticket and support cannot address the issue on time.

Strongkored

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In my opinion, self-exclusion is different from a banned account, self exclusion is a request from a user, while ban account is carried out by the Casino because the user violates the Casino rules. If the complaint appears after the player submits self-exclusion then it is the user's fault, but if the complaint arises because of an account ban, it must be investigated whether it is the player who violated the rules or the Casino refusing to pay the player's winnings, so that they search an excuse by banning the player's account, but usually reputable casinos will ban player accounts with valid proof.

TinaK

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Quote from: ?? on ??

In my view mostly the current issue were the players fault and the casinos have their own TOS so before making decisions which is will be against their TOS people should be asking first related the issue to the casinos itself to find good solutions and if this happend i think both of side will satisfied each other because can solved the issue

Maybe this was on the TOS also, so it is always good if we read the TOS before proceeding with using gambling casinos.
The common issue that I have been encountered here was a misunderstanding between the TOS and the players which obviously players didn't read the TOS that cause serious problems in the future.

If you request self-exclusion which means you didn't use anymore the casino. This means it seems you throw away your account and didn't use it anymore. If you have funds left there, expected that is not yours because you have already been banned.

RILWAN

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Quote from: iv4n on December 27, 2021, 04:47:23 AM

Quote from: BIN-BIN on December 27, 2021, 03:59:14 AM

Well, it is not the fault of the player entirely some times gambling sites don't clearly state the rules as is concerned to account closer and on what condition

I had some problems with the police regarding some documents about my wife... Long story short, we had to hand over some documents but we were a day late... The police inspector said it's a rule, he "arrested" my wife and take her to the judge directly, they didn't give me to drive her! So the penalty was around 50 euros, and it wasn't about those 50 euros it was about the way they took it! I was arguing with them, I waited for the judge to talk with him... he just said "not knowing the rules does not absolve you of responsibility", he turned around and left me standing there!

Quote from: kotajikikox on December 27, 2021, 03:54:53 AM

It is always the Player

It's always the player... it's always on us! It's how we do things, how careful we are... people who want that self-exclusion should exclude gambling from their heads first, just with strong will they can forget about gambling and find something else to do!

Thanks for those contributions but how do we deal with the problem now that we know the users/players are in sole responsibility for such actions, I have come across some complaints on this issue with players calling the sites scams.

YOSHIE

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Quote from: RILWAN on December 26, 2021, 04:26:42 PM

In this situation who is to blame the gambling site or the player?

That's where you can see someone is addicted to gambling, what's more, he has won and lost, if he wins of course he doesn't complain and his heart is happy, when they lose problems happen, that's called an emotional gambling addict.

In real casinos things like this have also happened, when they lose someone slams chairs and tables, they scream casino, cheater, losers, assholes, no one plays in this casino anymore and so on, in fact: when they get money again They try to bet again, same casino venue, what they say, this time i'm going to take that bastard casino money, reality turned around they lost again.

What happens to some online and real gambling addicts, is not much different, when they lose, the point is: it's their own fault, don't control themselves in gambling, but it happens to every human who is involved in the world of gambling.

iv4n

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Quote from: BIN-BIN on December 27, 2021, 03:59:14 AM

Well, it is not the fault of the player entirely some times gambling sites don't clearly state the rules as is concerned to account closer and on what condition

I had some problems with the police regarding some documents about my wife... Long story short, we had to hand over some documents but we were a day late... that police inspector said it's a rule, he "arrested" my wife and take her to the judge directly, they didn't give me to drive her! So the penalty was around 50 euros, and it wasn't about those 50 euros it was about the way they took it! I was arguing with them, I waited for the judge to talk with him... he just said "not knowing the rules does not absolve you of responsibility", he turned around and left me standing there!

Quote from: kotajikikox on December 27, 2021, 03:54:53 AM

It is always the Player

It's always the player... it's always on us! It's how we do things, how careful we are... people who want that self-exclusion should exclude gambling from their heads first, just with strong will they can forget about gambling and find something else to do!

BIN-BIN

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Quote from: kotajikikox on December 27, 2021, 03:54:53 AM

It is always the Player WHY? Huh

First - Because he let Himself to become addicted in which the reason why issues arise.

Second - Why need to request for Banning if you still have funds inside the account? this is totally stupidity .

Third - The casino is Here to make business, and everything that will come across as long as they are not cheating the player will be available so they will grab it.

Exclude yourself once you have gotten all your funds and not while there are still inside.

Well, it is not the fault of the player entirely some times gambling sites don't clearly state the rules as is concerned to account closer and on what condition, so once account is ban all penalty remain the same no refunds and if deposits are made they always put under verification.

kotajikikox

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It is always the Player WHY? Huh

First - Because he let Himself to become addicted in which the reason why issues arise.

Second - Why need to request for Banning if you still have funds inside the account? this is totally stupidity .

Third - The casino is Here to make business, and everything that will come across as long as they are not cheating the player will be available so they will grab it.

Exclude your self once you have gotten all your funds and not while there are still inside.

davis196

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Quote from: RILWAN on December 26, 2021, 04:26:42 PM

Lots of users from this forum have come up with one complaint or the other on how their deposits were withheld by gambling sites after going on self-exclusions, but I confusion why should a user go ahead to make deposits or request for withdrawal after accounts are banned or are its part of the rules of gambling sites to allow for withdrawal from ban account.
In this situation who is to blame the gambling site or the player?

A legit crypto casino would let the user withdraw the remaining balance of his account,after that account was banned/self excluded.This is the way to do business and to be honest with your customers.
A casino should keep the money of a gambler,only if the gambler had lost them by playing gambling games on that casino.Everything else (like blocking the funds in banned accounts) seems like robbery to me.
But that's just my opinion.
Or course,every crypto casino has it's own Terms of Service and some crypto casinos won't allow players to withdraw funds from banned accounts.In this case,it's the gambler's fault,because he didn't read the Terms of Service of the crypto casino.

Tellek Garing

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The solution to this problem should be that the gambling site should state clearly that once a user requests for self-exclusion all the funds and every other entitlement attached to the account get liquidated and canceled, so if the user is coming back it starts afresh.
So that addicted users will not have that chance of wrapping back to the site and start playing again.

Alisha-k

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Most casinos use exclusion to curtail addiction from their players and I sincerely do not see anything wrong in that.
If they're rules stated on the gambling sites and they're violated then yes, it's the fault of the players but if on they other hand the aren't stated and there's no warning for the players act before the ban, then it's on the casinos

adzino

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Quote from: RILWAN on December 26, 2021, 04:26:42 PM

Lots of users from this forum have come up with one complaint or the other on how their deposits were withheld by gambling sites after going on self-exclusions, but I confusion why should a user go ahead to make deposits or request for withdrawal after accounts are banned or are its part of the rules of gambling sites to allow for withdrawal from ban account.
In this situation who is to blame the gambling site or the player?

Most of the casinos have self exclusion because they want their users to be able to stop gambling when they feel like they are addicted. And most users know what they are doing. They block themselves for few weeks to months along with their funds on purpose so that they can't use those funds to gamble. And those addicts (most of them) are the same people that starts complaining after few weeks to release their funds so that they can gamble somewhere else. I would say no casino should allow their users to withdraw any funds or have access to the site unless the self exclusion period ends. If they do allow their users to do that, they will end up being in trouble. I wouldn't be surprised if their users comes back and starts blaming the casino for losing everything due to their addiction and the casino allowing them to withdraw their funds.

robelneo

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Quote from: RILWAN on December 26, 2021, 04:26:42 PM

Lots of users from this forum have come up with one complaint or the other on how their deposits were withheld by gambling sites after going on self-exclusions, but I confusion why should a user go ahead to make deposits or request for withdrawal after accounts are banned or are its part of the rules of gambling sites to allow for withdrawal from ban account.
In this situation who is to blame the gambling site or the player?

I've never been in this situation before but I do aware of the ban or exclusion, for me, there are two kinds of exclusion coming from the casino you're playing and from your own decision to exclude yourself if you are going to exclude yourself using the casino feature that you are playing be sure you are fully aware of rules and the outcome, I consider it cheating if you exclude using a casino feature you login deposit and loss and you ask for a refund, we have one thread about this if you lose fairly don't ask for a refund because of your bad decision.

Wexnident

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If there were no rules about how the self-exclusion ban worked, like very unclear, very vague, or any of that sort, then it's definitely the casino. BUT, if it's written in black and white on their policies page and it'd just take a bit of time to read it, then definitely the player. I mean, it's dumb really, it's like saying that it's a store's fault for letting you enter their establishment when clearly, well, it's your own feet that brought you there. Yes, self-exclusion asks of you to request it to them, but I mean that's the least effort you can do to stop yourself from gambling no?

Quote from: RILWAN on December 26, 2021, 04:26:42 PM

but I confusion why should a user go ahead to make deposits or request for withdrawal after accounts are banned or are its part of the rules of gambling sites to allow for withdrawal from ban account.
In this situation who is to blame the gambling site or the player?

It's mostly a misunderstanding, mostly the player side, in how the self-exclusion policy of the casino works. If a self-exclusion policy were to really work, no features of the account should work afaik. Now if it works, that means the self-exclusion was lifted, probably due to the policies of the casino themselves.

pinggoki

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Quote from: uneng on December 26, 2021, 06:38:59 PM

Of course the player should make sure there isn't any funds anymore on his account before asking for a self-exclusion. Technically casinos have no obligation in returning funds in this case, but I think it could be a point to be added to the called responsible gambling policies many platforms are adopting and evolving right now. I'm sure casinos who give some special attention to problem gamblers on this matter will stand out among competitors.

This way they show they care about customers, while not being greedy at all costs at same time.

Exactly, but I can understand why some haven't done this one though, they're probably trying to make it clear that they're committed to quitting that time that they didn't mind having funds still in their account for the ban. Of course it's their fault that they did it and as uneng has said, it's not the casino's obligation to ban you to help with your addiction, they want addicts playing.

Sirait

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Quote from: RILWAN on December 26, 2021, 04:26:42 PM

Lots of users from this forum have come up with one complaint or the other on how their deposits were withheld by gambling sites after going on self-exclusions, but I confusion why should a user go ahead to make deposits or request for withdrawal after accounts are banned or are its part of the rules of gambling sites to allow for withdrawal from ban account.
In this situation who is to blame the gambling site or the player?

Many factors cause why funds in user accounts are locked, among others, because fraud is detected, errors from the gambling site system or being deceived by gambling sites. then it all comes back to each individual, if indeed the problem has been resolved then deciding to continue playing on the site is their choice.

chaser15

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Quote from: RILWAN on December 26, 2021, 04:26:42 PM

Lots of users from this forum have come up with one complaint or the other on how their deposits were withheld by gambling sites after going on self-exclusions, but I confusion why should a user go ahead to make deposits or request for withdrawal after accounts are banned or are its part of the rules of gambling sites to allow for withdrawal from ban account.
In this situation who is to blame the gambling site or the player?

Out of topic but what gambling sites do have that self-exclusion option as a default feature?

If by request, on the other hand, I'm pretty sure that if the gambler requests an account to be banned, the gambling site will give time to withdraw everything if there's an active fund there.

If we mean, just idling the balance on the site as the gambler decides not to play, it won't be withheld by a gambling site even for years not logging in not unless the site got down or closed.

uneng

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Of course the player should make sure there isn't any funds anymore on his account before asking for a self-exclusion. Technically casinos have no obligation in returning funds in this case, but I think it could be a point to be added to the called responsible gambling policies many platforms are adopting and evolving right now. I'm sure casinos who give some special attention to problem gamblers on this matter will stand out among competitors.

This way they show they care about customers, while not being greedy at all costs at same time.

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Quote from: RILWAN on December 26, 2021, 04:26:42 PM

Lots of users from this forum have come up with one complaint or the other on how their deposits were withheld by gambling sites after going on self-exclusions, but I confusion why should a user go ahead to make deposits or request for withdrawal after accounts are banned or are its part of the rules of gambling sites to allow for withdrawal from ban account.
In this situation who is to blame the gambling site or the player?

Asking who's to blame is the gambler himself.

There's a clear rule about self exclusion and any other casino rules of their own. And when a gambler complains about it, it's his/her decision and they should count themselves accountable for what they've done.

If they're going to complain afterward, they shouldn't gamble even before and have thought of it.

Baofeng

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Quote from: BIN-BIN on December 26, 2021, 05:01:59 PM

In my opinion, the player is at fault and some of those who request for such a ban on accounts are either suffering from gambling addiction which may have taken over their reasoning if not why should you go ahead to deposit on an account you request a closer one?

They are obviously suffering from a gambling addiction, specially if they keep on losing big money on that casinos. And that's why their decisions are clouded, their logics seems to be questionable at this point and you can't really understand why he still deposited some money when he already ask for self-exclusion? And we are talking here a online casinos not the land base one. In land base if you are ban, you can't enter their premises period. But here, you can simply deposit, then play again even if you are self-excluded.

carlfebz2

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Quote from: coin-investor on December 26, 2021, 06:24:30 PM

Quote from: RILWAN on December 26, 2021, 04:26:42 PM

Lots of users from this forum have come up with one complaint or the other on how their deposits were withheld by gambling sites after going on self-exclusions, but I confusion why should a user go ahead to make deposits or request for withdrawal after accounts are banned or are its part of the rules of gambling sites to allow for withdrawal from ban account.
In this situation who is to blame the gambling site or the player?

With thousands of players playing, the casino operators cannot keep up monitoring their players, if you are banned and make a deposit because of self-exclusion you are to be blamed for your misdeed, you can question the casino why you can log in when you are in self-exclusion but you should not make a deposit, we have one thread here who was on self-exclusion but manage to deposit and play and when he loses his bets he asks for a refund, which is not right.

I thought they are just the same person which did make out some complaints and try for some refund or getting back those funds or money that he lost and blame out that if the casino didnt accept those funds or something like that then he wont really be losing those and now he do take blame on them which is actually his own fault.

This one is something similar or totally same in terms of situation on which as a player and since you do know that you are self excluded then why the heck you would be making out some deposit?

Even if you do able to access your account but doesnt mean that you could make out some deposit.There might be some missed function but since you are aware and you had
requested it then its just right for you to completely stop.

coin-investor

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Quote from: RILWAN on December 26, 2021, 04:26:42 PM

Lots of users from this forum have come up with one complaint or the other on how their deposits were withheld by gambling sites after going on self-exclusions, but I confusion why should a user go ahead to make deposits or request for withdrawal after accounts are banned or are its part of the rules of gambling sites to allow for withdrawal from ban account.
In this situation who is to blame the gambling site or the player?

With thousands of players playing, the casino operators cannot keep up monitoring their players, if you are banned and make a deposit because of self-exclusion you are to be blamed for your misdeed, you can question the casino why you can log in when you are in self-exclusion but you should not make a deposit, we have one thread here who was on self-exclusion but manage to deposit and play and when he loses his bets he asks for a refund, which is not right.

STT

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If the idea of a self ban is to help people who can barely help themselves, I'd have assumed the best practice is to return the funds to a registered withdrawal address (not all funds are cleared for withdrawal possibly etc.). It does get more difficult later if a person turns up and tries to claim funds for a closed account, it should be done at the time of closing ideally and yes it would seem the onus is on the user. Obviously if its somebody with a drink and gambling problem perhaps, they are likely in a really bad place and messy in their actions, it is unfortunate. Stay polite in your request and supply as much clear information as possible.

RILWAN

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Quote from: goinmerry on December 26, 2021, 05:46:19 PM

Quote from: RILWAN on December 26, 2021, 04:26:42 PM

Lots of users from this forum have come up with one complaint or the other on how their deposits were withheld by gambling sites after going on self-exclusions, but I confusion why should a user go ahead to make deposits or request for withdrawal after accounts are banned or are its part of the rules of gambling sites to allow for withdrawal from ban account.
In this situation who is to blame the gambling site or the player?

Ignorance of the terms excuses no one.

If the gambling site follows the legal procedure of withholding funds, then the gambler itself should realize and understand it. There should be lots of noticed or prompt when a gambler requested to self-exclude or request to terminate an account.

Just like you said, why should a user go ahead to make deposits or request for withdrawal after accounts are banned, therefore, they didn't know what they are doing since the beginning.

Exactly my point most of the cases we are seeing lately result from such ignorant mistakes from the players but at the end they call out the gambling sites for withholding their funds in the accounts. So if you most self exclude always make sure to have witdrawed all funds from the account before requesting account closer.

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Quote from: goinmerry on December 26, 2021, 05:46:19 PM

Quote from: RILWAN on December 26, 2021, 04:26:42 PM

Lots of users from this forum have come up with one complaint or the other on how their deposits were withheld by gambling sites after going on self-exclusions, but I confusion why should a user go ahead to make deposits or request for withdrawal after accounts are banned or are its part of the rules of gambling sites to allow for withdrawal from ban account.
In this situation who is to blame the gambling site or the player?

Ignorance of the terms excuses no one.

If the gambling site follows the legal procedure of withholding funds, then the gambler itself should realize and understand it. There should be lots of noticed or prompt when a gambler requested to self-exclude or request to terminate an account.

Just like you said, why should a user go ahead to make deposits or request for withdrawal after accounts are banned, therefore, they didn't know what they are doing since the beginning.

You arent that dumb on making out actions that you werent aware of? Then what are you?

You are the ones who should gonna blame because you are aware that you are making yourself avoiding gambling but you did make deposit?
If you are still longing on making some gambling activity then you shouldnt have done that self exclusion feature on the first place.

You are just making things a mess.

goinmerry

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Quote from: RILWAN on December 26, 2021, 04:26:42 PM

Lots of users from this forum have come up with one complaint or the other on how their deposits were withheld by gambling sites after going on self-exclusions, but I confusion why should a user go ahead to make deposits or request for withdrawal after accounts are banned or are its part of the rules of gambling sites to allow for withdrawal from ban account.
In this situation who is to blame the gambling site or the player?

Ignorance of the terms excuses no one.

If the gambling site follows the legal procedure of withholding funds, then the gambler itself should realize and understand it. There should be lots of noticed or prompt when a gambler requested to self-exclude or request to terminate an account.

Just like you said, why should a user go ahead to make deposits or request for withdrawal after accounts are banned, therefore, they didn't know what they are doing since the beginning.

hello_good_sir

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Quote from: RILWAN on December 26, 2021, 04:26:42 PM

Lots of users from this forum have come up with one complaint or the other on how their deposits were withheld by gambling sites after going on self-exclusions, but I confusion why should a user go ahead to make deposits or request for withdrawal after accounts are banned or are its part of the rules of gambling sites to allow for withdrawal from ban account.
In this situation who is to blame the gambling site or the player?

The casino definitely deserves some blame in my opinion.

However, there is not much they can do other than to say that the user cannot use their original account - but people can obviously sign up to as many accounts as they want given the anonymous nature of bitcoin gambling.

Sometimes, it's just unfortunate and you can't pinpoint fault to anyone.

romero121

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It is upto the situation, because it isn't an easy thing to get out of gambling addiction. If someone is willing for the same, then he's making the decision on account of his family and friends. Self exclusion lets each and everyone to stay away from the gambling house. Later if he wish, once again he can make use of the platform. Once after self exclusion nothing can be done. If users understand this, there won't be any problem related to mobile as well as on self exclusion practice.

Slow death

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I think everyone will agree that it's the user's fault, before thinking about deleting the account the person needs to make sure to withdraw all the money from the account and then delete the account, it doesn't make sense to delete an account and leave the money in the account and then ask the casino to unlock the money, this is negligence on the part of the account owner... these cases that have appeared in recent days are cases where most are wrong, some claim they are addicts already recovered but are claiming the money that they had in the account, this is something to ask yourself: do these people not care about money?

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Quote from: RILWAN on December 26, 2021, 04:26:42 PM

Lots of users from this forum have come up with one complaint or the other on how their deposits were withheld by gambling sites after going on self-exclusions, but I confusion why should a user go ahead to make deposits or request for withdrawal after accounts are banned or are its part of the rules of gambling sites to allow for withdrawal from ban account.
In this situation who is to blame the gambling site or the player?

The player should be the one to be blamed when it comes to this on which if they do make out those self exclusion decision then they shouldnt really make out any deposits after wards because it isnt on casinos fault

on why you had made out some deposits even if you do know that account was self excluded or banned? For sure they wouldnt really be considering on making some refund or giving it back since its your
will to made out such action.

As a person who do make out those self exclusion decision then you should really be at least be responsible on what you had taken such action.

BIN-BIN

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In my opinion, the player is at fault and some of those who request for such a ban on accounts are either suffering from gambling addiction which may have taken over their reasoning if not why should you go ahead to deposit on an account you request a closer one?

TinaK

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The player of course.

You requested a ban on your account even you know there's a balance on it?
If you are in your mind, before you will be requesting a ban, you should clear out your account, withdraw all the balance, and then request for a ban.
There are many players who didn't take it seriously the requested ban or it could be changing their mind, that is why if you are half-hearted about your decision, before making such a request you should clear your account out including the balance.

RILWAN

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Lots of users from this forum have come up with one complaint or the other on how their deposits were withheld by gambling sites after going on self-exclusions, but I confusion why should a user go ahead to make deposits or request for withdrawal after accounts are banned or are its part of the rules of gambling sites to allow for withdrawal from ban account.
In this situation who is to blame the gambling site or the player?

Topic: Self-exclusion/ban who to be blame (Read 387 times)