Topic: Shuffle account situation plus apology (Read 1182 times)

Not sure what you mean by "seems OP hasn't been online for a while" because I was online just 2 days ago, confirming immediately that I was able to withdraw the funds.
Also "enjoying their funds" is a bit weird cause I simply got my own deposit back, all sports winnings were voided. Rightly so, but it's not like I got a present or something.
And btw I was not the one moving this topic to the scam accusations section, a mod had done this about a week ago. I didn't ask for this and was also surprised to see it, but in hindsight maybe it was a good thing cause my topic was already sitting in the gambling section for a month without any reply from Shuffle, so maybe the existence in this scam accusations category helped getting their attention.
Anyway, as I said 2 days ago already, glad it's finally solved and this topic can be closed. I have updated the topic name.

I've been following this thread and this thread has been on the gambling discussion board for several days. I don't know why it ended up here on the scam accusations board when this isn't a scam and the one at fault is the OP, who admitted to using multiple accounts.

I guess it's time to change the thread title to "resolved" and I believe this shouldn't be in the scam accusations board but rather in the reputation board since no scam actually happened here. Once the OP edits the title, I think it would probably be okay to lock the thread. But it seems like the OP hasn't been online for a while and is likely enjoying their funds. lol

A very unpleasant and painful topic is the real practical training of support staff at many casinos. What you wrote about this employee happens so often that all players have already gotten used to it. And now it has gotten to the point that if, when you contact support, you are immediately given some really valuable advice the first time, and even more so if they immediately solve your problem, then this now seems like fantastic luck. I understand that support services probably just do not have qualified employees who would really quickly and efficiently solve customer problems. That is why there are such expectations, like those written above, of 8-9 months. In general, it would be better for casino managers to either fire such support staff or seriously fine them for such a long-term solution to a customer's problem. Even a complex problem.

Since the user broke their TOS, Shuffle can disable the account and confiscate the funds if they want. But, if they allow certain players to give back their deposit, it should be appreciated. It's not like casinos never go against their TOS. Sometimes, they return the initial deposits to the user if they feel satisfied working with the user. I am not sure what has happened with this user. But if Shuffle asked him to post an apology in this forum, I don't know how we should see this. Probably, they planned to give his initial deposit at some point, but later, they decided to follow their TOS. But I won't be surprised if they return his initial deposit.

Hey, thanks for jumping in.
My account really was blocked/closed for a good 2 weeks with no log in possible and before that it was open but withdrawal button disabled for 9 months......now I just tried to log in and it's open again. I believe you changed this just now, thanks for that. And I see my 111mbtc balance was still in there and I was finally able to withdraw it this time indeed. Am not sure what you mean by "can withdraw funds at any time, as mentioned to him previously" cause I truly was not told this at any moment.
I'm glad it is now finally solved after 9 long months. For a moment, when it took so long and after 8+ months my withdrawal button was still disabled, I was beginning to think you would not deliver on your promise to let me withdraw deposit+small casino winnings. Looks like my apology in public on here finally was the missing piece, but I do have to say your support (the member called Sarah) could have been a bit more helpful in telling me what you still needed. She kept answering only sporadically and only in very general terms like "improve your behaviour" which left me clueless. Anyway, glad it was solved and I can confirm after all that Shuffle do keep their word.
I guess the long wait was my payback, which is only fair. For sure I will never make a mistake to open a 2nd account anywhere.

Hey all, quite confused on what the issue is here:

- this user’s account is not closed
- this user can withdraw their balance at any time, as mentioned to him previously
- this user has withdrawn >$40k more than what they have deposited lifetime

Hope that helps.

I also wonder if Shuffle is even aware of this topic. Is there anyone who can alert them to this perhaps?
It would be good to know the final outcome of this because I also feel they should at least give this person his/her deposit back
@Little Mouse can you ask them to post an update here perhaps?

And if some players leave such a casino, they will do the right thing. It is always useful and pleasant to know that when playing in a casino, the player at least partially feels a sense of equality in the game with this casino. And many honest decent people in such a situation would return the money, who definitely have a true owner of this money. So if the casino at least within its authority shows humanity, then this of course attracts players and stimulates their further play in this casino. But unjustified confiscations of user deposits and all sorts of poorly motivated fines, on the contrary, completely destroy the image of humanity in this casino.

Yes, that's what the casino owner should do in order to gain respect, a player's deposit won't make a casino rich but if they show empathy and give the OP another chance by just allowing him to withdraw his own deposit then that would really create a good and positive picture of the casino in the eyes of players.

Those casinos often get more success but doing such kindness acts instead of doing anything that most players don't want them to do. One such thing is seizing of funds because OP has broken their rules and that's why they might seize his funds but that's not going to be helpful for them in long term, and many of the players might leave that casino.

You are right, but at the same time, is Shuffle or any of their representatives reading this? That is what we should consider too. Tendering a public acknowledgement, repentance and apology doesn't move anything when the person you tendered it to didn't receive your message. I am not sure if any representative of Sfuffle has any username here going by the name "Shuffle" nor have the Telegram bot that would be notifying them when their username is mentioned on the forum. This is an eye-opener to the OP, "ndumm" is the representative I know with the Shuffle and I hope he can use his good office to show mercy.

There are many solutions but it all comes back to Shuffle, how to deal with this problem, especially since OP has sincerely apologized, the owner should give OP his rights, even if it is only 75%, as long as his deposit funds are returned.

Yeah, I also agree that the player's repentance firstly gives him experience and apparently in the future game he will not try to cheat like that anymore. On the other hand, the forgiveness of the player who has cheated by the casino gives this action of the casino administration a human character, aimed at a friendly attitude towards the casino's clients. Including this is an example of a good attitude towards the players.

So the right solution to the issue would really be as you suggest here.

Well, that's a good thought and I believe the owner of Shuffle should do something similar and allow OP to withdraw his initial deposit if not the winnings. I know OP has broken the rules of the casino and for that the casino may terminate his account and not allow him to gamble anymore on their casino but at least they should send his deposit back and that would be a smart move by the casino. If Shuffle wants to maintain their reputation and they want to get praise instead of hatred then allowing OP to withdraw the funds would definitely will increase other players trust on that casino.

However, now that there are already opportunities to use AI to calculate and block multiple accounts of this one person, this practice will apparently (I think) gradually begin to come to a normal phase of development. And the practice of creating multiple accounts and farms by one person will gradually become very difficult or even simply impossible. So let's assume that this practice was temporary and it will end pretty soon.
By the way, this means a complete de-anonymization. Apparently, this is inevitable. Although this also has obvious disadvantages for some aspects of a person's private life and secrets.

Yes indeed its really better for Shuffle to somehow grant his request. The waiting time is long already and I guess he already learn a lesson from his violation made. But since its really up for Shuffle to decide in this matter but hopefully there's still a chance for OP to get his money from Shuffle. If Shuffle would release that for sure this is beneficial for both parties.

Let see if they grant this and finish OP's issues by allowing him to get back his frozen money.

But if Shuffle still hold their grounds and follow their own rules then maybe best for OP to move on and accept the fact then serve as a warning to other people that they should not think about do something illegal in any casino.

If I were the owner of the casino, I would have allowed the guy to withdraw his money, or better still, unlock the account for him to continue gambling with all profits removed. This is fair enough after an open acknowledgement, repentance and apology like this. To err is human and for the fact that casinos can hide under some facts to outsmart their customers by using the terms and conditions to cover up, they should be able to forgive in situations like this as well.

I will always say that the regulation in the world of casinos is weak, if it were to be any of my brokers, they would have released the capital a long time ago without the client even demanding it, that's what the regulation states. They would see the infraction and advise you that you've broken their terms and conditions and therefore are ending cooperation with you and urge you to withdraw all your funds before a stipulated time. That's fairness, no one has the right to unfairly take all your money just for breaching their ToS under the right regulation unless the casino can prove the customer worth the punishment through unfair plays.

Yes, I thought the same too. My apology was approved and published in end of March. Then after that I gave it a lot of time, thinking they would want to punish me by waiting very long before fulfilling their promise and finally paying me back only my deposit (with sports winnings being voided).
I let many months pass, and waited half a year. But at some point, when they still had not paid me back my deposit entering September, I thought maybe the final step was apologize also in Bitcointalk.
But......still nothing received and since about 10 days now my account is even closed. It was open with my deposit still sitting in there (but withdrawal button blocked) and now I cannot even log in anymore.

It would be good if Shuffle can finally provide an update? Even if it means I won't get my deposit back, I just want to hear the final decision please.

From my angle I don't see any atom of courage about op admitting his offense looking at the time he waited before admitting. It's all medicine after death, which is why shuffle haven't given him the kind of response he has been seeking since he was caught about his multiple accounts offense. I mean it would have been courage he had admitted in the first instance and then stated his reasons without letting the casino to go through more trouble to  dig him out.

It's obvious he is aware about those terms because from the op he is an old gambler and should've known better but like he said he did that out of dissatisfaction of the limited staking amount he was placed on. And casino usually place this limits when the gambler has been recognized to be with consistent winnings.

With all the process op has gone through to redeem himself and still didn't get any positive response I'll advise he forget about it because they wouldn't want to compromise for one gambler not to set a precedent as not to encourage others to take same path in the future believing they might be forgiven too.

You're right, creating of multiple accounts is a common practice for some people and they try their best to use each and every available technique to hide from the platforms that they have multiple accounts. Even at Bitcointalk, some spammers have multiple accounts and they spend countless hours to promote spam from those accounts from time to time.

It's a corrupt type of practice to have so many accounts on a platform and only those who are corrupt people indulge in such type of multi account creation in order to abuse a platform. Account farmers used to create so many accounts on Bitcointalk back in the day when merit system wasn't introduced and similar type of accounts farmers or bonus harvesters make multiple accounts on casinos to avail bonuses multiple times. When a casino finds those people then they either came with many excuses or admit their wrongdoing.

Well, I completely agree with you as regards to the casino allowing op to withdraw his initial deposit, since as it is, he has fulfilled all the supposed request of the casino.
But on the other hand and in my personal opinion now, casinos hardly forgive, specially when a gambler outrightly broke their terms of service and its visibly agreed to by everyone one.
So in this case, I am assuming that the casino may want to still hold the funds for some time to further teach op a lesson, but all the same, I have not read from op recently to know what exactly is the current situation of this case, maybe the casino have allowed him to withdraw his funds and he is yet to update the thread.

Creating multiple accounts is of course a common practice, including in Gambling. And it is obvious that in many cases this violates the rules of using the casino. And I think that of course it would be right not to engage in such creation of multiple accounts, and even more so entire farms with different email addresses, for example, controlled by one person. If we are not talking about using bots, then such activity really takes a lot of time from the player simply because he is forced to play in one, then another, then a third account and this can also lead to confusion and in general it is all extremely inconvenient.
So it is worth thinking carefully whether you need to do this at all. Especially when your goal is only to have fun and enjoy your game.

I guess in that case the casino should at least allow OP to withdraw his/her initial deposit if not the winnings. OP has broken the terms of the casinos and it will be good fate of the casino to allow withdrawal of the initial deposit. I believe most people on this forum who might operate multiple accounts on online casinos should better read the terms and conditions first and avoid creating multiple accounts.

let own up to this already, since ops have rendered the apology on public media such a as this forum I think what is left now is for the casino to accept his apology or not, and from the look f things the shuffle team have accepted his apology since his balance have been restored but yet to be able to withdraw his deposits.


I think the casino will not give him the winning he made while playing on shuffle the reason may be because those winning are product of the cheating process, but rest assured he will get the deposited amount back after theyay have deducted the total winning.

The casino made what I assume is a promise to op that if he could own up and agree on cheating or trying to cheat the casino by operating two accounts, and also writing an apology note on a public forum like this one, that they will allow him withdraw his initial deposit and maybe winnings from slot games.
Op has agreed to operating two accounts and gave written an apology on a public forum, right now it's up to the casino to fulfill their promise to op, but at what time they will choose or decide to do this is completely up to them, they might want to make op wait a very long time as a further punishment for his sins; which to me, is completely justified, this can serve as a lesson for others intending to do the same thing op did thinking they won't get caught.

The time it takes to resolve this issue is truly impressive. It clearly exceeds all reasonable limits for resolving such issues. There is clearly some kind of bad intent on the part of the support team of this casino, who are obviously deliberately dragging out time. The picture in these cases is typical: the applicant responds to correspondence in 1-2 days, and the support team drags out the response for a week or two or even longer. And such an attitude towards clients clearly shows rudeness on the part of the casino.
And the first thing you should do is, of course, not to play in this casino anymore, but of course after the issue with the money is resolved.

actually, there could be a refund of some of the deposits made. but it depends on the consideration of the error made by the OP. if the account may have made more withdrawals than the amount in the account, freezing of funds is very possible and the OP will not get anything.
errors in the case of using multiple accounts at the casino certainly require in-depth investigation and calculation. although I'm not sure the OP will get his deposit back, if the casino has said so, there is a possibility that it could happen. the problem of why it took so long, no one knows. it all depends on the casino's policy.

The only thing that is surprising about what the op said is that if what he says is true that the shuffle released a promise to return the money he put in, why did it take 7 months?
Also, what I also know is that the support of any crypto casino does not make any promises in such issue scenarios of their clients on their gambling platform.

So, I also doubt about such things that the fund that was deposited in shuffle casino will be returned, siempre, they will hold the policy and rules that they have in their casino.

There's no redemption on a case like this that involves violation of the ToS. Casino is always firm when it come to their decision about the punishment for ToS violators or else many cheaters will keep doing this same route of asking for sympathy just to get their way.

This case should be locked since the OP admitted the mistakes that cause the violation. I wonder what's the purpose of this thread seeking for redemption that is not possible.

Is there any direct response?
Actually it is difficult to get your money back because you have stated that you have violated their rules, just consider this a valuable lesson for you in the future not to repeat it again,

Obviously, the problem came from you, although you admitted it, so you made a topic to warn somebody or everyone here in the forum about that matter, and for that, thank you. But you don't need to remind me about that because most people here in the forum already know that.

Most people also know that casinos are very strict with multiple accounts, and you will have real problems as a player in the end, and that's what happened in your experience, and that's normal because they will remain to their rules and all casinos; that's how the implementation actually works.

"Any mistake"? Ser, that's laughable. OP actually did something illegal, and it's in the Terms And Conditions that no individual should make another account and use another person's identity. You don't believe that the entity regulating Shuffle will go after the casino if they returned OP's deposit?

I hope OP gets his coins returned, but those coins should be considered GONE. OP played a stupid game, and he paid his deposit for that.

I have now done that.

Just as suggested by some other members earlier, I think you should also make a post about your case on the shuffle ANN thread so that you can widen your scope to get the attention of the shuffle team as quick as possible, and I think also that since you already received the deposits back into your account, the team will definitely allow you to withdraw the balance eventually, because if their don't want to give back your deposits their won't have created it to your shuffle balance before being unable to withdraw, also if your account is ban from withdrawing, the best thing the team can do is to get your other wallet and get the equivalent of your deposits credited into that wallet and that will settle the whole thing.
Shuffle is one of the known cryptocurrency casino that we have around the forum and I believe a simple case like this won't be difficult for them to resolve and move on, so reaching them directly via pm and also through their official thread, next time you can try to share some evidence of your transactions and other documents that can help hasting your case.

the point is not if I made a mistake or not. Because I admitted already I made a mistake opening the second account and apologized for it. No question about it, it's against the terms and I was wrong.
the point is also not if I can keep my winnings, because they have already been voided.

the only point is that Shuffle promised me that I would get my deposit back, and it has been sitting in my account already for 7 months now but I still can't withdraw it.
If they never intended to let me keep my deposit, then I wonder why they didn't just close the whole account and confiscate all funds. But the fact that my 111mbtc balance is still sitting in my account which is still open suggests to me that they still intend to let me withdraw my deposit.
I am trying to figure out what they still need from me in order to make good on that promise, or if they want to go back on their promise and confiscate even my deposit.

I am not getting a clear answer per email after many tries, so I hope to get their attention with this topic finally to know what my fate will be.

So I am hoping one of their members will answer in here soon.

The security team won't even give his case any further attention this is because he has already committed an offense and he is being purnish for it so he must have to move on and never commit such a crime in other cryptocurrency platform again, and I am sure that if he is being asked to provide documents to verify his account on any of those accounts he won't be able to provide any and even if he does provide, it will take the grace of God to be considered for verification at this point because of the current nature of his case.
Cryptocurrency casino is not a place to create multiple accounts, because their already stated clearly what the repacuasion of commiting such a crime is and also warned against it, and if a gambler make such a mistake, it will be left for them to deal with whatever loses that comes they way and not try to cry the victims when that happens, because the developers or even the security teams won't give them any listening ear.

I guess it's the latter. Why would he want to show his courage in such a way and risk losing his funds forever ?
It's his desperation because he knows that there is no other way to get back his funds.
But the fact is that even this would not help OP get back his funds. He committed a mistake of creating multi-accounts ang got his funds frozen.
I doubt the casino site will help him in this case.

Although I mentioned him thinking op case was just a minor but whatmore, the site still have the final say because they would review their terms and if such case go against their ToS then even little mouse has no will power to enforce the smooth release on his funds in that platform. The main thing is let him just passed the information to management then let them review everything done by op to know if he still has a place to be allowed to have his fund withdrawn.

You are right, and this is a very good idea actually, if there is anyone on this forum that has the power to help, it's Little mouse, so, yeah, I will join my opinion with yours advising op to contact little mouse, possibly the management of the casino will have a change of heart after little mouse plead on his behalf.

I used the word "plead" there because even with Little mouse speaking up for op, that does not justify that what he did was right in any way, what he did was as good as stealing from the casino. What ever they casino make him go through before allowing him to withdraw his balance, he totally deserve it, any other casino would have just confiscated the entire balance on the account and close the account permanently.

Multiple account is something that user must avoid to prevent the case like that. A casino really don't like when they see their member have 2 or more accounts in their business so they will do something that will affect to the user.
We don't know how casino can identify their members who have more accounts but casino can do that with their teams. Detecting the pattern that every user may be one of many ways that casino can do but I am sure the casino can do a lot because that is their business.
They will make sure that no one will cheat them and run with the money. If casino find user cheat them, casino will not tolerate especially if they write that in their rule that say only 1 account per user.

You can find their ANN thread on the forum.

He could have used the same Wi-Fi connection for both laptops or used the same payment information. The the chances of cheating a casino successfully is very slim because there are sophisticated ways casinos use to fish out multi accounts that we may not know.

Have you in any way contact Little mouse explaining to him? If your case are true or legitimate then I will advise you to contact him to help passed the complaint to them because he is handling their campaign here on the forum, and I think they will honor him so easily if he sent your request to them.

Can somebody from Shuffle, or affiliated with Shuffle ask them what they still need from me in order to let me withdraw my deposit, like promised?

to all people in here that say something along the lines of "you messed up and expect to get away with it" I would like to say this:

no, ofcourse I don't expect to get away with it. I had a balance of 177 mbtc and 66mbtc of sports winnings were already voided and I accept that. That is a harsh punishment but I deserve it. Since I should not have been in the position to start betting with fresh sports limits on the second account, all things should be reset to the situation as if I kept playing in the first account. So all I should get back is the deposit of 100mbtc and the casino winnings of 11mbtc, which were ofcourse not affected by the limits.
This is also what was promised by Shuffle staff (or at least this employee Sarah who I was in touch with all this time). The balance was reset to 0.111 btc and the agreement was that after an apology I would be able to withdraw that. So I apologized in CasinoGuru, then also per email once more. But to my surprise it lasted longer and longer, I was very patient but now already 5 months since that promise and my withdrawal button is still disabled. And since the email contact has dried up (almost no more responses and no concrete answer as to what they still expect of me) all I can still do is also use this platform Bitcointalk to once again apologize. Then I have apologized in all possible channels, which I have now done.

so I am awaiting to hear from a shuffle staff member to post in here, if I can finally withdraw the remaining 111mbtc balance like promised, or if they will need me to do more and if so, what exactly? I will make a post in their general topic to ask if they can check this topic.

Well the casino already stated their stand on this case and i believe they are waiting for OP to respond to them accordingly. Possibly that is just what they are waiting for. It is either they are putting up attitudes to scare op away because I believe OP must have had enough winnings with them compared to what they withheld so invariably, they just want OP to forget about it and move on because they know OP would find it difficult to return the proceeds gotten from his wrong doings.

OP should just forget about it if the money is far much lesser than what he has benefited from the casino  because I do not think to he casino would allow OP have his own cake at the same time. Come to talk of it, OP violated their policy and making request to get back funds for wrong doings looks somehow though.

Some eye opener that it's not always the casino or bookie at fault but players too...
Good of you coming clean which is commendable, and hope shuffle comes through for you after your agreement to delete your scam accusation for a return of your funds..

And from your writeup , your reason for the extra account was to have your limits removed..did you ever try to ask them to have these restored to what they were ?? Hope no bad blood after this experience, good luck to you.

I don't know. Op could be putting on an act in a last ditch attempt to try and recover his funds since it's really difficult to trust anyone these days(Especially random people that you meet on the internet).

Op probably has a 1% chance of recovering his funds which is why it would take a miracle for things to work out in his favor.

Users will abused a casino if they show a sign of weakness such as letting go of cheaters who committed violation against them. This is the reason why casino always strict and stick with their ToS so that human emotions such as consideration due to kindness will be avoided or else these user will keep doing this same pattern until the casino finally decided to stop.

Cheaters deserves to be punished by confiscating their funds including deposit but the law protects them that’s why they can get away with their deposit and only profit will be confiscated.

Yeah I mean sure Shuffle has a ton of money but this is marvelous, to be honest, to be able to detect someone's betting pattern but just curious about what would happen if someone else betting with pretty much the same pattern but totally different people.


Yeah but the OP already tell all of us he using 2 different account 2 different id using 2 different laptop with different IP too and since this online gambling and he bet on sport the pattern is very thin right. But i agree with you data today is important is just like digital gold and can be used to anything.

Exactly, but if the mistake is unforgivable and severed but if the crime is not big and the casino also made part of the mistake then they can refund and settled the issue amicably but whereby the player is the one made the mistake. Then the funds would not be refunded. And in this case, op was "trying" to cheat on the casino so I don't think shuffle will listen to him instead they would use him as an example to others who doing or planning to do the same. I think Op has learnt his lesson. I think apology accepted by shuffle team but there would be no refunds.

Well, I don't think op's intent or motive for creating a second account on shuffle have anything to do with the prospective airdrop shuffle users are expecting from the casino, op clearly stated his reason for deciding to operate a second account on the casino, and I think his reason is very valid, he isn't the first nor second gambler nor even the tenth to consider opening a second account after getting limited on the first, several gamblers are guilty of this, some succeed in it while some other are caught and penalized.

If judging the case, I do not think a prospective airdrop is a good enough reason why shuffle shouldn't forgive the op and allow him withdraw his initial deposit, the two account can as well be banned from participating or receiving any airdrop from the casino, that is a fair enough punishment for op's actions.

This is common problem of violators they realize late when they already got compromised. For case of OP I think there's less chance for him to get a good settlement with them since for admitting his violation it proves that he is the one who commit a mistake in the casino. Maybe what's best to do is to move on since there's less chance for him to get what he want from them since for sure Shuffle management will provably stick to the rules they create.

What happen to OP is a reminder that we should gamble without thinking to take advantage on anything on a casino since if we violate for sure this scenario will also happen to us. So gamble clean and always follow the rules, reading TOS is so important.

I am still amazed at OPs sincerity. This is the first time I am seeing someone admitting to a casino for their wrong doings. Situations as this is very rare and I must commend OP for this singular act of being open to admitting his mistakes. Most gamblers do not waste their time remaining with a casino when ever they are busted. They move on to the next one without minding how much funds with the casino as longs as they have benefitted hugely from the casino. It seems the casino are not bent on releasing the funds in their custody to OP as they already told OP to do the needful by returning the proceeds from OP wrongful act. I think the casino is more strict on their policy and for the fact that OP   already signed their T & C making it more factual that OP did know he was wrong in the first place and continued with the act till he was busted. OP should keep trying and see if they would have to reconsider their decisions.

I doubt that shuffle.com will give you what you're asking for because, if I'm not mistaken you didn't just cheat shuffle.com, but also those who are farming airdrops on shuffle.com fairly. If you have two or more accounts on shuffle.com that's how many accounts you have that will receive an airdrop from shuffle. So, you shouldn't just apologize to shuffle.com, but also to the airdrop farmers who are farming fairly.

The existence of rules is usually often violated, but those who violate them must accept the consequences. If you are caught, just accept the punishment given. I think it's useless to apologize to the shuffle team. They have already made a decision, so just accept your fate. There will be no continuation.

This is touching and I hope Shuffle will have mercy on you. We hardly see people admitting their fault here not to mention the detailed explanation for everyone to know what truly transpired. Your sincerity should speak for you, especially this time you make it open. I know that this is challenging for Shuffle at this point, still, it would better speak positively of the casino in rare cases like this.

As for those who say they will be true to the terms and conditions, they should also know that even the law can be bent for certain reasons. Mercy reduces punishments, don't lose hope.

Damn! Casinos usually take advantage of any mistake that the gambler makes in order to avoid paying out op and I don't think Shuffle is an exception. You messed up and I doubt you will get your money back.

These businesses don't run on emotions. However, some higher-up at Shuffle could actually help you out after checking out your heartfelt apology, but the chances of that happening are slim. Learn and move forward.

Actually, KYC is easy to bypass since a user can use his/her relatives, friends and colleagues identities in exchange for money. Some people in 3rd world country willing to do this for payment since they don’t value privacy that much.

The main problem on multiple account was casino can detect IP similarities even if you use VPN to hide your identity. KYC is just a standard procedure of casino when a user violates ToS but they don’t based multiple account accusation solely on the difference on KYC of each account.

There’s a lot of case which a user submit a KYC but still casino decision is still firm because they have IP connection evidence despite the connected account submitted KYC from different person.

@op

Coming out now to apologize publicly requires courage and honesty, and for doing this, I personally also apologize on your behalf; pleading with the management of shuffle casino to please temper justice with mercy, you made a mistake, denied it at first, even went further to create a false accusation against the casino to try to cover your own mistake and lies, which on the other hand, paint the casino as a bad one, and you as a victim, this are crimes that are very annoying, and some casinos wont even bother asking for an apology, they would have long confiscated all your funds, both winnings and initial deposit, and also blocked you completely from accessing the site, and also block your emails from arriving at their mailbox, but they didn't do any of this, they still gave you a platform to realize your mistake and repent.

Happy that you have now realized all that you did that is wrong, you deserve whatever punishment the management of the casino transfer to you, even if It means making you wait for more than a year before you can withdraw your funds, but then again, I plead with them to just allow you withdraw your funds and let the matter be bygone, hoping that we all and those to come will learn from this and don't try to cheat any casino.

These people are nice   if you do the same with some other online betting platforms they will deal with you, breaking terms and conditions is a big offence, instead these guys are throwing apology to you, never.

Using more than one account is wrong, even if you ask from a friend your location will Still be the same, it is also possible that you log into the second account using the same device, you people are the reason why online casinos and platforms are becoming very strict with gamblers.

Even if you manage to have two separate KYC information, your location, browser ID, phone ID, advertising ID etc will burst your ass, stop doing this already, use two different online casinos instead of one casinos with two accounts.

It seems to me that the guys, who are working at Shuffle are masters of social engineering and human manipulation.
What's the point of asking a customer for an apology? It seems to me that they have turned you into a slave that is begging for his money.
It's not worth it man. You have made a mistake, just try to move on. I don't think that Shuffle will ever let you withdraw your funds.
Using your friend's ID to create another account? Getting caught breaking the casino's Terms of Service and still lying about it? How immature is this? Try to grow up, man. Try to keep your dignity(or what's left of your dignity).

Did they explain you why they've limited your first account in the first place? Nothing would happen if they didn't do that. I think they've cancelled your winnings because it's legally acceptable, but stealing your deposits is not legitimate. That's why they don't admit they are seizing your funds and find excuses instead IMO. I hope you will manage to find a solution soon though.

  I think that is what he means. As for the multiple accounts opening, in 2022 when I started fully in the forum, I was seeing many complains about bans of accounts and when investigated, it was caught with multiple accounts in the casino. So normally it is not good for a gambler to open more than one account in a casino. And the warning is also good for those who were and already having a multiple accounts in a casino to withdraw all and keep only one. Because when it is time for KYC, it will definitely affect the person because no human has two KYC in life. And for that he the gambler has to present the one KYC documents for the two accounts and that will be the place for the casino to catch him.

Interestingly, there is more to discover from these alone, you're referring to the way you have behaved and that others should take yours as an example towards fixing themself up before facing any consequences, i will start by saying you have done well on this, secondly, its what we expect to see that gamblers take their time in going through the T&C of any gambling platform before using them, lastly, if it were to be some other gamblers, the next you will see is that they are reporting for a scam accusation on what is not worth it about a gambling platform.

Online casinos have all kinds of ways to figure out if you are using multi-accounts.  They dont even need fancy AI.  They can just look at your history of bets youve made, your IP address, or even what device youre using.  Its kind of like your digital fingerprint.

Imagine a casino dealer who has been working at the tables for years. They can totally tell when someone is counting cards from a mile away.  The card counter always bets more when their hand is good.  Betting sites work the same way.  Theyve seen all the tricks before - all the patterns and red flags us gamblers try. 

Its all about the data and analytics these sites have nowadays.  Definitely makes ya be a bit more cautious and responsible if you are gonna gamble online.

I am not sure where this is attitude is coming where you think that you can get everything turned around if you keep apologizing them? I mean they aren't your friend you had fight with, or a bar you got six weeks ban to. You broke the rules and consequences for that aren't the goal that you would be sorry, but for preventing people do what you did.

Even if being sorry was the important part, no one could even tell if you are sorry because you broke the rules or if you are acting like that because you got caught and think you can get your account back for doing that. Being sorry is a byproduct for realizing that you were wrong. And what you did wasn't morally wrong, so you don't even need to feel bad for that. You just broke the ToS, and that ended up hurting only yourself.

It's really sad to know that it's been 7 months, and you are yet to have your issue resolved with Shuffle casino, as you got caught while trying to out-smart this casino through multi-accounting to increase your betting limit, because it would have been better if you had open multiple accounts on different casinos, then creating on the same casino and playing using the same exact pattern, which is what must have triggered the similarities which prompted Shuffle to Identify both as been handled by same individual. So on that note, I will like to plead on behalf of O.P that he should please be given a second chance, because the mistake has already been made, including a public apology which he was asked has been rendered, hence, what's left is for shuffle casino to play their part, of which I'm very confident that with the help of Sir Little Mouse, this case is likely to be channeled to the right table.

OP, I will say this, that everyone organisation have their terms and conditions of service likewise policies they operate on. That is why whenever a prospective client is about registering, they make sure the client agrees to such and before the client agrees to such, it is believed that they have taken out time to fully read through to see for themselves what is obtainable on the casino so they do not do otherwise.

In your case, you actually knew you went against the terms and conditions of service and you have admitted it and appologised which they have acknowledged. Do you think there is no punishment for such actions? Already they told you they are waiting for your compliance with the proceeds from your wrong doings and I believe you understood the language there. Be it a big casino or not, every penny counts as they are an organisation and are running expenses on daily basis so they would do everything they can to protect their interest and this is what you should know.

Complying to their requests is all I think they want from you right now which you already stated otherwise there are lots of casinos out there which you could open an account with them and play your games but I would advise you to not repeat same mistake because they might not respond to you if you exhibit same behaviour with them.

Casinos have strict rules on violations same with every other platforms, and regardless wether you apologise or not, their have taken their decision a d if you ever get considered it could be that your offense is a minu offence but multiple accounting is something that most casinos kick against without any possible reversal of such penalties.

Any ways I hope you just move on with your life and try to stay away from committing such offence on other casinos aside from shuffle.

Sometimes, limitations in the bet size/amount can also encourage people to create multiple account to bypass the limit. Or sometimes, arbitrage betting too although it can be done through multiple casinos.

You think a multi million dollar company only use such simple methods to identify multi accounts? There can be lots of other ways to identify that.

To be honest this story is damn detail most of the user story is have 3 pharagh and admitting you had second account is brave freen tho is violating the term of service but for me this is better than do nothing.

What I stumble upon is about they say "they recognized my betting pattern (betting on same sports and same casino games like my first account)." I just barely know that the site or casino is able to detect pattern  that just insane frenn.

You said that you are use 2 different account with 2 different id with 2 different laptop but they still know about it just marvelous in my opinion. Are they using AI or some sort

But he choose the other way which is been prohibited by Shuffle. Everything is written here https://shuffle.com/info/terms so before taking bad action OP or other people should read this so that they can make sure that they didn't violate any rules and come up clean.

But since everything happen already and he got a word from them but as said hopefully its not edited maybe he should wait for Shuffle representative to solve his case then try to move on.

Casino is strict to their rules and people should know that they cannot outsmart them since they already know what to do regarding in this cases.

You could ask Shuffle to increase your betting limit, couldn't you? You made a huge mistake and I'm not gonna judge you anymore for that. If those emails are true and not edited, then Shuffle should pay you your 0.0111 BTC and then not only close all of your accounts but they also should never let you gamble there. Keep in mind that they'll never let you and don't make any more mistakes.

They'll stick with it but according to emails, they have to give him his deposit back and then block forever. I hope none of these screenshots are edited because if even one of them is edited, it won't end up well for this user.

I do not know if Shuffle is having any deposit offer and set limit or having other promotional offers that can encourage people to have two or more accounts. Some people will go for another account because of referral reward and have some other accounts because of that. Many multiple accounts are done intentionally by the bettor just because of their personal profit.

you admit your mistake with courage. even though you didn't admit it before, but making this thread and admitting your mistake, that's courage. or maybe I'm wrong, that's desperation?

when you created the second account you didn't read the terms and conditions? or maybe you already knew it and intentionally you wanted to get the advantage of opening a new account.
thank you for sharing your experience with courage. this provides learning for you and also other gamblers in this forum regarding the use of multiple accounts.

regarding your frozen withdrawal. the casino will not give any leniency according to their terms and conditions.
source: https://shuffle.com/info/terms

Well, In my opinion, they will stick with the terms & conditions.

The problem is on you, while you open the 2nd account. Mostly "Sportbet" has limited-size fund to be bets, and most of advantage player using "multi account" for get more size fund. They don't need your apology from my perspective, they only action with the term & condition.

Cannot make exception for people who broke their term & condition, If they allow those other people who using their service against their term & condition will gonna do the same things like you did.

They want to avoided those.

hi all

this topic is meant for 3 purposes: 1) I would like to apologize to shuffle 2) I want to warn people to not open multiple accounts at shuffle or any other casino and 3) to hopefully reach a resolution of my ongoing case.

my name is Gerardus and and I would like to explain some stuff in here about the issue I have with Shuffle for about 7 months now. I opened my first shuffle account (username donnamel) in november 2023 and I played in there for about 2 months with success (won quite a lot, mostly in nba sportsbetting) until in january 2024 I noticed that my max stakes were much lower and I could not bet my usual stakes anymore. So I withdrew the funds without problems and then took some days off. But here I made the mistake to ask my friend Felix if I could borrow his ID and play under his name on a fresh account. He said yes so I opened a 2nd account (username gamblerboy999), hoping to continue betting on sports with fresh limits. This worked for a couple days until I decided to request a withdrawal and it got rejected. I was asked to do KYC and it was provided, but then still withdrawal was disabled. I asked why and was told I was accused of multi accounting. At this point I made another mistake by not admitting it. I was scared if I admitted it they would confiscate all winnings (77mbtc) plus maybe even the deposit (100mbtc). So I denied it to them and pretended my friend was playing on his own. Then shuffle said that even though I played from a different laptop, different IP and my deposit was made from a different wallet than the one I used on my first (own) account, they recognized my betting pattern (betting on same sports and same casino games like my first account). This was true but since I felt it was too thin of proof and still scared they would confiscate all my funds, I kept denying. This lasted on for about 6 weeks with emails back and forth and I also made the mistake to open a complaint in Casino Guru (https://casinoguru-en.com/shuffle-casino-player-s-withdrawal-blocked-due-to). Then on 15th march my balance was reset from 177mbtc to 111mbtc and I was told all sports betting winnings were confiscated because of the multi accounting and only the deposit (100mbtc) and casino winnings (11mbtc) were left in my account. I understood this and accepted it.
https://i.postimg.cc/GpwPg3GC/20240903-235845.jpg

On march 18th I agreed with shuffle that if I retracted my Casino Guru topic and posted an apology I would be able to withdraw my remaining 111mbtc balance and the situation would be solved.
https://i.postimg.cc/Tw2DBKPZ/20240904-000944.jpg
https://i.postimg.cc/3RLvh34W/20240904-001505.jpg

So I posted something but shuffle found it insufficient. I then wrote a new text and offered it to shuffle to approve and on march 22nd I was told it was an acceptable apology statement.
https://i.postimg.cc/nrCQcNB2/20240904-001610.jpg

I thought it would be over now but the withdrawal button was still disabled and nothing happened for 2 more weeks. So I sent another email asking when I could withdraw and this was the response: "This matter is being reviewed. We hope to have a result in line with our terms of service as soon as possible, and we thank you for your honesty in this matter regarding your multi accounting and fraudulent behavior."
https://i.postimg.cc/DwVbnjZQ/20240904-002632.jpg

I kept waiting but the withdrawal button kept disabled and from time to time I asked for updates. At the end of may it turned out they still were not satisfied with the apology and demanded a more detailed one per email, so I gave this to them also.
https://i.postimg.cc/vmbg645c/20240904-003054.jpg
https://i.postimg.cc/PxqC203H/20240904-003556.jpg

On may 25th I was told "Thank you for your honesty. We will be able to conclude this matter soon".
https://i.postimg.cc/pT1p7k4F/20240904-003719.jpg

Then I waited 3 more months. I figured they were mad at me for stalling in the first 6 weeks so they wanted to "pay me back" by letting me wait extra long. I understood that and patiently waited all summer long. A week ago shuffle said "you have yet to comply with our simple requests regarding the proceeds of fraud that you have obtained. We kindly ask for you to rectify this behaviour."
https://i.postimg.cc/CL8zPGNR/20240904-003835.jpg

I really don't know anymore what shuffle still want from me, so a week ago I sent one last email with another apology:
https://i.postimg.cc/xqVTDZRc/17254051312275019720152077068138.jpg

This email however remained unanswered and my withdrawal function is still blocked. My last resort is now opening this topic to hopefully hear from a shuffle representative what they still need from me to enable the withdrawal function and end this situation. Perhaps they need me to apologize on this platform too, so here I go: shuffle, I apologize for opening my 2nd account to circumvent betting limits and not admitting it immediately. I have done wrong to deny it at first and to open the Casino Guru topic. But after this initial phase I have improved my behaviour and did all you asked of me. Please enable my withdrawal function or tell me what you still need.

Thanks for the attention.