Shuffle.com withheld my funds and I cannot pass address verification

memehunter

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Quote from: fadedhope123 on January 31, 2025, 08:33:30 PM

Happy to report back they processed the withdrawal.

Love to see all the fudders here "educating" me how i would lose my money.

You cant make this shit up - bunch of losers

I am so happy for you. Guess what, I was right too! the whole time. Cool

. I wish you the best of luck for your future and spend the money wisely. Next time be careful with the terms and conditions though Tongue

.
One advice: No need to make fun of anyone. I can assure you that every member who posted here means no harm to you.

fadedhope123

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Happy to report back they processed the withdrawal.

Love to see all the fudders here "educating" me how i would lose my money.

You cant make this shit up - bunch of losers

Maslate

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Quote from: PX-Z on January 29, 2025, 06:04:56 AM

Quote from: Maslate on January 29, 2025, 05:36:37 AM

Quote from: PX-Z on January 27, 2025, 09:09:35 AM

unless he make a fake one.

That would only make things worse. The casino is asking for KYC, which means they’re a licensed establishment. If a gambler submits a fake ID, the casino can report it to the regulator, and OP could face serious consequences, losing their money, getting charged for falsifying a government ID, and even ending up in jail. Definitely not a good idea. Hopefully, OP doesn’t consider that option.

It's not a recommendation though, no one will recommend such a thing. However it's still an option that some casino users usually do, especially from those restricted countries. Actually OP has no options besides that or just forget his account there and move on and use those casino that doesn't ask KYC or any address related info.

There was a thread before discussing how gamblers bought fake IDs or even paid someone to do KYC for them using that person’s real documents. A lot of people pointed out the risks of doing that, and rightfully so.

But this? This is even worse, you’re not just using someone else’s real ID, you’re faking an entirely new one, creating an identity that doesn’t even exist.

That’s a whole new level of risk.

PX-Z

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Quote from: ultrloa on January 29, 2025, 06:16:18 AM

I don't know if its good to deal with No KYC compliance casino since I think they are shady.

There are some casinos being promoted here in the forum without this kind of requirements. Well, you can think that it might something like marketing gimmick to get more registrations then these casinos will require their users to do KYC after sometime (months or years) when their managing team or executives think that it's the best thing for legal purposes. Well, you are not wrong, it happen to some casinos too. But for the mean time, yes, they are existing and trying to build their reputations here, so why not give it a try it especially to those users from restricted countries.

ultrloa

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Quote from: PX-Z on January 29, 2025, 06:04:56 AM

Quote from: Maslate on January 29, 2025, 05:36:37 AM

Quote from: PX-Z on January 27, 2025, 09:09:35 AM

unless he make a fake one.

That would only make things worse. The casino is asking for KYC, which means they’re a licensed establishment. If a gambler submits a fake ID, the casino can report it to the regulator, and OP could face serious consequences, losing their money, getting charged for falsifying a government ID, and even ending up in jail. Definitely not a good idea. Hopefully, OP doesn’t consider that option.

It's not a recommendation though, no one will recommend such a thing. However it's still an option that some casino users usually do, especially from those restricted countries. Actually OP has no options besides that or just forget his account there and mover on and use those casino that doesn't ask KYC or any address related info.

Totally get your point there and I don't see someone would recommend such illegal thing since provably that person who recommend that will provably get negative impressions to other forum users.

So I guess OP should move on since provably that he will get a hard to prove his case. He made a violation there and what happen to him is part of consequences of negative actions he made. I don't know if its good to deal with No KYC compliance casino since I think they are shady. But think the best decision for now is to stop playing on the casino if he know he is restricted to access it. Bypassing it again will cause another trouble to him.

PX-Z

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Quote from: Maslate on January 29, 2025, 05:36:37 AM

Quote from: PX-Z on January 27, 2025, 09:09:35 AM

unless he make a fake one.

That would only make things worse. The casino is asking for KYC, which means they’re a licensed establishment. If a gambler submits a fake ID, the casino can report it to the regulator, and OP could face serious consequences, losing their money, getting charged for falsifying a government ID, and even ending up in jail. Definitely not a good idea. Hopefully, OP doesn’t consider that option.

It's not a recommendation though, no one will recommend such a thing. However it's still an option that some casino users usually do, especially from those restricted countries. Actually OP has no options besides that or just forget his account there and move on and use those casino that doesn't ask KYC or any address related info.

Maslate

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Quote from: PX-Z on January 27, 2025, 09:09:35 AM

unless he make a fake one.

That would only make things worse. The casino is asking for KYC, which means they’re a licensed establishment. If a gambler submits a fake ID, the casino can report it to the regulator, and OP could face serious consequences, losing their money, getting charged for falsifying a government ID, and even ending up in jail. Definitely not a good idea. Hopefully, OP doesn’t consider that option.

PX-Z

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Quote from: DPHOR on January 27, 2025, 08:01:38 AM

Does the gambling site prohibits using VPN?
The answer to this is when a casino or gambling sites prohibits the use of vpn from specific jurisdiction and you went ahead using vpn to bypassing those region by using vpn that is prohibited on their site...

The thing is OP played Shuffle while currently in the restricted country. So VPN is not an issue but for the address verification asked to OP in which the casino will know either way that he came from banned countries if he submitted his info, unless he make a fake one.

Eternad

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Quote from: memehunter on January 27, 2025, 06:46:44 AM

IMHO if you live in a restricted country and made some deposit, Casino must give your deposit back. Casnio can look at your profit and loss history (if you have played before and cashed out) and decide how much deposit they should give you back if you are down.

I’m not aware that you have the right to request for refund for all your losses when you are restricted when you play while your country is restricted. I remember reading same comment before on one of scam accusation here which he use his country law as reference to his claim.

However, I’m wondering if casino really follows this since it’s very rare or I never find any casino that refund back losses. Only the deposit which in case the user end up with profit.

o48o

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Quote from: fadedhope123 on January 26, 2025, 03:36:31 PM

-cut-
I know, its my mistake. I should not have used a VPN to bypass the rules. (I now live in a restricted region)
-cut-

Quote from: DPHOR on January 27, 2025, 08:01:38 AM

Does the gambling site prohibits using VPN?
The answer to this is when a casino or gambling sites prohibits the use of vpn from specific jurisdiction and you went ahead using vpn to bypassing those region by using vpn that is prohibited on their site, this shows that you wouldn't have access to the account since your account violates their ToS and it's better not to use that account anymore or you must go to that country which you used their documents to pass the verifications.

OP wrote 3 sentences, and one of them explained how he bypassed the rules. And by rules OP is obviously referring to ToS, as there are no other magical "rules". From that alone you could deduct that ToS prohibits VPN.

With a little effort you could also have confirmed that from the ToS. You didn't even answer to the question OP made. You basically repeated it with ChatGPT style.

Quote from: memehunter on January 27, 2025, 07:51:38 AM

Quote from: panjul07 on January 27, 2025, 07:34:25 AM

Everything depends on the terms of the casino,

Really!
I disagree with due respect. This statement in itself is not correct. There are regulations in place that oversee casino practices. Casinos are not GOD if they write 'our decision is final' in small prints somewhere in the terms and conditions.

I agree. In some cases there are laws protecting users that contradict with casino's policy, but like in many casinos, rules like VPN are basically work as a disclaimer, because casino's want to comply with regulations, and leaving loopholes for users is a legal nightmare. If it was up to casinos, these kind of rules would only apply to bonuses and arbitrage betting (i.e. cheating). They wouldn't care about aml if they weren't forced to, as dirty money is income as well.

And when it comes to knowingly breaking AML laws, it's most likely a lost case.

freedomgo

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Quote from: DPHOR on January 27, 2025, 08:01:38 AM

Does the gambling site prohibits using VPN?
The answer to this is when a casino or gambling sites prohibits the use of vpn from specific jurisdiction and you went ahead using vpn to bypassing those region by using vpn that is prohibited on their site, this shows that you wouldn't have access to the account since your account violates their ToS and it's better not to use that account anymore or you must go to that country which you used their documents to pass the verifications.

Most casinos don’t explicitly state that using a VPN is against their TOS, but if you’re using it to bypass restrictions, that’s clearly cheating. The trouble begins when the casino flags an account for investigation. At that point, the gambler can’t really justify their actions because they already know they violated the TOS by bypassing the restriction. It’s just a matter of when they’ll get caught, it’s like they’re gambling on not being noticed too.

DPHOR

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Does the gambling site prohibits using VPN?
The answer to this is when a casino or gambling sites prohibits the use of vpn from specific jurisdiction and you went ahead using vpn to bypassing those region by using vpn that is prohibited on their site, this shows that you wouldn't have access to the account since your account violates their ToS and it's better not to use that account anymore or you must go to that country which you used their documents to pass the verifications.

memehunter

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Quote from: panjul07 on January 27, 2025, 07:34:25 AM

Everything depends on the terms of the casino,

Really!
I disagree with due respect. This statement in itself is not correct. There are regulations in place that oversee casino practices. Casinos are not GOD if they write 'our decision is final' in small prints somewhere in the terms and conditions.

Quote from: panjul07 on January 27, 2025, 07:34:25 AM

there is no "must" or "should" in this case

If the player is from a restricted territory it is the casino's fault to ensure geo-blocking and proper KYC at the time of registration (not when the player requested cash out). Even if a player deposits by deceiving the casino in question (which I am not promoting nor implying), there is no legal contract between the player and casino which means every bet placed is void and null.
We have seen in this case that the casino is liable to give back the part of the deposit which is there with the casino after calculating overall profit and loss (exactly what I am suggesting, though not ideal).

Quote from: panjul07 on January 27, 2025, 07:34:25 AM

If casinos should, many players from restricted countries will try to abuse the terms by making deposit then play. If they win and they are able to withdraw then it will be benefits for the abusers but if they lost then the refund policy (if it is must as what you said) will also a benefit for the abusers.

Yes, there is risk and that is why if you are a KYC casino you must do it before accepting a deposit. I mean, you can't have 'all five fingers in ghee' Grin

.

Sorry if sounded rude. I intended no disrespect to your opinions.

Taskford

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Quote from: panjul07 on January 27, 2025, 07:34:25 AM

Quote from: memehunter on January 27, 2025, 06:46:44 AM

IMHO if you live in a restricted country and made some deposit, Casino must give your deposit back. Casnio can look at your profit and loss history (if you have played before and cashed out) and decide how much deposit they should give you back if you are down.

Everything depends on the terms of the casino, there is no "must" or "should" in this case because it will be dangerous for the casino if the casino should give the deposit back to the players who break the terms.
If casinos should, many players from restricted countries will try to abuse the terms by making deposit then play. If they win and they are able to withdraw then it will be benefits for the abusers but if they lost then the refund policy (if it is must as what you said) will also a benefit for the abusers.
I will not say casinos must or should give refund, but the best thing is to have good communication with the players on how to deal with the situation.

Don't know why these people think that they can getaway with those restrictions and decide to continue even if they violate the rule of the casino. To bad for him to experiencing that and again we see a sample that people should not bypass restrictions.

I guess its hard for him to ask a refund, but same as you said the only thing he could do is to communicate to their representative and let see what they can do with this case.

The chance for him to get what he request is slim but let see what will happen. Also for sure no one here can help him since people cannot do anything since he is the one who commit a mistake here.

Maslate

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Quote from: Haunebu on January 27, 2025, 04:28:46 AM

I fail to understand why gamblers take extra risks like playing in sites where your country is restricted using VPNs multiple accounts etc when gambling itself is a risky business. It's like they are throwing their money away freely.

You messed up op, but there is still a small possibility for you to get back your money as long as you didn't violate anymore of their rules. Keep requesting them to return your funds politely without annoying them and say everything truthfully.

Sometimes, gamblers think they've accepted the risk, but when there's a big amount sitting in their account, that’s when they suddenly change their stance. It’s pretty typical for gamblers who end up violating the casino's TOS. Since this isn’t a valid scam accusation (if it even was one), I think we can all take a lesson from the experience OP shared.

panjul07

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Quote from: memehunter on January 27, 2025, 06:46:44 AM

IMHO if you live in a restricted country and made some deposit, Casino must give your deposit back. Casnio can look at your profit and loss history (if you have played before and cashed out) and decide how much deposit they should give you back if you are down.

Everything depends on the terms of the casino, there is no "must" or "should" in this case because it will be dangerous for the casino if the casino should give the deposit back to the players who break the terms.
If casinos should, many players from restricted countries will try to abuse the terms by making deposit then play. If they win and they are able to withdraw then it will be benefits for the abusers but if they lost then the refund policy (if it is must as what you said) will also a benefit for the abusers.
I will not say casinos must or should give refund, but the best thing is to have good communication with the players on how to deal with the situation.

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Quote from: fadedhope123 on January 26, 2025, 03:36:31 PM

~

Hmm, you can probably try to tell them that you moved out of the country. Just provide proof that you did live in your old address, that you moved out and stuff. Now the problem with this is that if the casino EXPLICITLY says that they don't allow VPN access to their site, then that'd probably do jack about it.

Honestly, a lot better to be straight and just ask them what they can do about it. Who knows? They may just do a little bit of kindness to you. Just that if they said they can't do much, don't hold it to them lol. Pretty sure anyone can see (and judge) that it's clearly your fault.

memehunter

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Quote from: fadedhope123 on January 26, 2025, 03:36:31 PM

I cannot pass address verification because I no longer live in the country I provided ID for.

I know, its my mistake. I should not have used a VPN to bypass the rules. (I now live in a restricted region)

Does this mean that Shuffle.com can now withhold my funds indefinitely?

Anything I can do to withdraw my funds?

First, please move this topic to the scam accusation section. You can do so by clicking on the 'move topic' button placed right on the bottom left of this topic. You will find much more specialized members to help you out.
Secondly, please post the links to screenshots of your deposits and your conversations with the casino in question (live chat/emails etc.).

IMHO if you live in a restricted country and made some deposit, Casino must give your deposit back. Casnio can look at your profit and loss history (if you have played before and cashed out) and decide how much deposit they should give you back if you are down.

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I fail to understand why gamblers take extra risks like playing in sites where your country is restricted using VPNs multiple accounts etc when gambling itself is a risky business. It's like they are throwing their money away freely.

You messed up op, but there is still a small possibility for you to get back your money as long as you didn't violate anymore of their rules. Keep requesting them to return your funds politely without annoying them and say everything truthfully.

Eternad

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Quote from: fadedhope123 on January 26, 2025, 03:36:31 PM

I cannot pass address verification because I no longer live in the country I provided ID for.

I know, its my mistake. I should not have used a VPN to bypass the rules. (I now live in a restricted region)

Does this mean that Shuffle.com can now withhold my funds indefinitely?

Anything I can do to withdraw my funds?

You live now on restricted region which means you are not allowed to gamble anymore base on casino ToS. You know the risk and you should accept the loss in case you made profit from the casino.

I believe you are entitled to at least get what you deposit and close your account after you receive your deposit amount.

There’s no way to withdraw your account since Shuffle detected that your original IP came from restricted country which didn’t match to your ID that’s why they ask for address verification.

davis196

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Quote from: fadedhope123 on January 26, 2025, 03:36:31 PM

I cannot pass address verification because I no longer live in the country I provided ID for.

I know, its my mistake. I should not have used a VPN to bypass the rules. (I now live in a restricted region)

Does this mean that Shuffle.com can now withhold my funds indefinitely?

Anything I can do to withdraw my funds?

Well, you did it to yourself. Did you talk to customer support? Nobody in this forum isn't going to help a user, who broke the casino's Terms of Service. It's up to shuffle.com to decide this case. Maybe you should just keep playing with the money in your account balance until you lose everything. This way you won't feel sorry for not being able to withdraw. Or maybe shuffle.com will ban your account for breaking the Terms of Service. You should just move on and not feel sorry for the money in your casino account. Maybe you will get lucky and win more money in another casino(where you won't have to use a VPN and break the Terms of Service).

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Quote from: fadedhope123 on January 26, 2025, 04:18:56 PM

Quote from: acroman08 on January 26, 2025, 04:15:44 PM

don't you have previous bills tying you to the old address where you lived? anyway, seeing that you continued gambling on their website knowing well that you are on a restricted region and even used a VPN to bypass it, I don't know whether you'll get your money out of their website or not.

just curious, have you said to them that you now live in another country and the country is a restricted one? if so, have they said anything about it?

No I have not - I still have address in the BVI so i submitted that. hopefully they pay me back, its 15k

so they do not know that you are now living in another country which is restricted from their gamblign site, I guess we'll just have to see what will the result will be on the identification you submitted. another question, what was the reason for the KYC, was it becuase they have suspicion taht you are breaking their ToS or is it because you are withdrawing a sizable amount(you did say you have 15k on your account), did htey say anythign at all as to what was the reason for the KYC request.

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Quote from: fadedhope123 on January 26, 2025, 03:36:31 PM

I know, its my mistake. I should not have used a VPN to bypass the rules. (I now live in a restricted region)

Does this mean that Shuffle.com can now withhold my funds indefinitely?

It is good that you admit your mistake. Unfortunately, there is nothing you can do at this moment. The casino has the full right to close your account and seize your funds if they want. You accepted their terms and conditions upon signing up. So, even if you file a legal case against them, that is not going to work.

I will also suggest the same thing. Forget about your shuffle account and play in a casino where they accept players from where you are living in at this moment and also, before you sign up, contact their support and ask if everything is fine.

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Quote from: fadedhope123 on January 26, 2025, 04:18:56 PM

No I have not - I still have address in the BVI so i submitted that. hopefully they pay me back, its 15k

So in other words, they don't know yet?

Then, what do you mean by you cannot pass the verification? sounds like you're still waiting for a result, correct? is it simply taking too long, in your opinion or have you tried many times and failed? or is it something else entirely?

In any case, once find out, it's possible shuffle would be generous enough for you to keep your deposit. Next time, avoid platforms that restricts your place.

PX-Z

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Quote from: fadedhope123 on January 26, 2025, 03:36:31 PM

I cannot pass address verification because I no longer live in the country I provided ID for.

I know, its my mistake. I should not have used a VPN to bypass the rules. (I now live in a restricted region)

Does this mean that Shuffle.com can now withhold my funds indefinitely?

Anything I can do to withdraw my funds?

Yes, sure enough they have the very right to confiscate your funds due to this reason that breach their terms, unless you want to submit fake documents which i will not recommend as this will only cause no good to you. I hope this serve as a lesson to you, playing on casinos terms will cause no good.

Sanitough

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Your IP address might have caused an issue, especially since you admitted to using a VPN to bypass restrictions. That alone is a significant violation, and the casino has every right to withhold your balance and freeze your account.

Your best option now is to directly reach out to them, explain the situation politely, and hope they’ll release your funds. Be prepared for them to close your account, though, that’s often their way of resolving these types of cases. Honesty and a respectful approach might help you get a better outcome.

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I honestly appreciate your honesty and admitting that you breached the casino's terms of service.
Unfortunaely, according to their ToS they have the right to close your account and withhold your money if they find out you breached their terms.
However, what I suggest is to contact their customer support and try to reach an amicable solution. Explain what happened to them and be honest and kind.
There is no guarantees but they may accept to let you withdraw your intial deposit.

Dr.Bitcoin_Strange

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Have you contacted customers support of the casino? What feedback did you get? Were you told that you can not be helped?

I think you should first contact the support first.

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The things you are doing, are broken their term & conditions. You should ask to them, what's you can do ? It's the fund only can be withdraw by passed the verification.... If yes, then you are doomed. Usually, for these kind things have few scenario:
- Casino closed the account, forfeit the winners and only refunded the deposit amount
- Casino process the withdraw, and closed your account
- Casino only allowed you to withdraw, If you passed the verification
- Casino refuse to withdraw anythings, since you broken the term & condition

Each of scenario, always depends on the casino. That's why, never play against their term & condition (cause is like contract). You broken them, there will be have some issue in the future.

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Quote from: fadedhope123 on January 26, 2025, 04:18:56 PM

Quote from: acroman08 on January 26, 2025, 04:15:44 PM

don't you have previous bills tying you to the old address where you lived? anyway, seeing that you continued gambling on their website knowing well that you are on a restricted region and even used a VPN to bypass it, I don't know whether you'll get your money out of their website or not.

just curious, have you said to them that you now live in another country and the country is a restricted one? if so, have they said anything about it?

No I have not - I still have address in the BVI so i submitted that. hopefully they pay me back, its 15k

Sad outcome and shuffle being a legit platform and willing to build a transparent system and community, there may likely look into your cases if you are lucky enough to get a fair judgment, but certainly, this is not going to be an easy case to handle.

Always avoid the use of a VPN and if eventually you use a VPN make sure you maintain a low transaction and only gamble to have fun, instead of aiming at profits from the gambling, I am sure that the 15k locked money is a winning from the same casino to for sure you should have withdrawn right from when your balance was still in hundreds of dollars.

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Quote from: acroman08 on January 26, 2025, 04:15:44 PM

don't you have previous bills tying you to the old address where you lived? anyway, seeing that you continued gambling on their website knowing well that you are on a restricted region and even used a VPN to bypass it, I don't know whether you'll get your money out of their website or not.

just curious, have you said to them that you now live in another country and the country is a restricted one? if so, have they said anything about it?

No I have not - I still have address in the BVI so i submitted that. hopefully they pay me back, its 15k

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Quote from: fadedhope123 on January 26, 2025, 03:36:31 PM

-cut-
Does this mean that Shuffle.com can now withhold my funds indefinitely?
-cut-

Legally they can and as a legit casino they are obligated to confiscate your money.

But your story is confusing. You say you already provided id, while you still were living in unrestricted area?
And you are saying that you changed your citizenship to new country after that, while having money in your shuffle account?

How did that happen and why didn't you move your money out before you got citizenship of another country? It's usually not a fast process and you have time to make plans.

I am just interested how this happened to you, not because i could help you, as VPN on itself is a breach of TOS and enough for them to legally freeze your assets.

acroman08

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don't you have previous bills tying you to the old address where you lived? anyway, seeing that you continued gambling on their website knowing well that you are on a restricted region and even used a VPN to bypass it, I don't know whether you'll get your money out of their website or not.

just curious, have you said to them that you now live in another country and the country is a restricted one? if so, have they said anything about it?

Odusko

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If I may tell you outrightly, you should move on and forget the account since you have already been caught violating the casino rules, and also you title is kind of confusing, you Said shuffle withheld your funds, which is an accusation statement., what you need right now is consideration from them and not accusing them as if you were locked unfairly by shuffle not knowing that you first of all abused the casino and now you want to make it look and crying innocence here, face it and move on regardless.

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I cannot pass address verification because I no longer live in the country I provided ID for.

I know, its my mistake. I should not have used a VPN to bypass the rules. (I now live in a restricted region)

Does this mean that Shuffle.com can now withhold my funds indefinitely?

Anything I can do to withdraw my funds?

Topic: Shuffle.com withheld my funds and I cannot pass address verification (Read 228 times)