Have you sent a ticket about that problem? maybe your transaction got stucked because of the miner fees and all that garbage that happened yesterday with the outgoing transactions, simplefx wallet works as an exchange one, and this is why it takes so long to confirm it and receive it in your wallet.
I have never had an issue with them, it is the broker that i have been using for more than months, and i didnt had any issues with them, maybe i had some issues with the spread fees, but they just fixed them in 24 hours and re-accredited that money to my balance again.
My balance was 0.62 Btc today now 0.12 btc
yes! I asked many times they said just:we have discovered a malfunction of our Liquidity Provider’s bridge function. In result of the malfunction, our BitcoinCash Liquidity Provider has not been able to fill our Clients’ orders since 11th November 08:55 UTC. Acting in accordance with point 27.2 of SimpleFX Terms of Use and Customer Agreement, we are forced to cancel all BCH trades placed after the above-mentioned time.
We have discovered a malfunction of our Liquidity Provider’s bridge function. In result of the malfunction, our Bitcoin Cash Liquidity Provider has not been able to fill our Clients’ orders since 11th November 08:55 UTC. Acting in accordance with point 27.2 of SimpleFX Terms of Use and Customer Agreement, we were forced to cancel all BCH trades placed after the above-mentioned time.
Trading on BCH currency pairs will remain halted until the issue with current Liquidity Provider is fixed, or until we come to an arrangement with a new Liquidity Provider.
i think simplefx is scam! This problem was not technical! they took almost .5 btc!