Thanks for reply, Yeah waiting sucks when bad things happened.. I did contacted xapo and received their reply. However a little bit frustrated simplex do not have phone support on their site when it comes to urgent matter. And no email at all related with error transaction.
This is replied i got from xapo.
Thank you for reaching Xapo!
Please note that you are charged automatically while Simplex is verifying your transaction in case your payment is approved. If not, this charge will automatically be voided in no more than 48 hours.
If your order keeps getting canceled, please remember Simplex is our payment processor and they decide the acceptance of the transactions. If they don´t, you will have to contact your bank or Simplex ([email protected]) as there is no much than Xapo can do here.
We encourage you to try any other Credit Card or Add-Funds options.
Regards
Adriana
Topic: Simplex and xapo add fund. Lost $1200? (Read 87 times)
Hi guys
Earlier this morning i request to send payment from my bank account to xapo account through simplex merchant (throught debit card). On step 3 verification error appear where it said it cannot connect to simplex ip connection. I check my bank account and money was deducted.
Please tell me either the fund will be return to my bank account or what's the needed step i need to do
Anyone facing the same problem? It's kinda stressed
Thanks
Don't panic man. I know its too stressful on these kind of scenarios which they do deduct amounts into your bank account but it shows error. The best thing to do now is to contact xapo itself. File ticket to support regarding on your concern with corresponding screenshots regarding on such transaction. There are really technical errors sometimes and I did experience this but you can just simply make ticket regarding on your concern and wait for their response and following instructions.Good luck Earlier this morning i request to send payment from my bank account to xapo account through simplex merchant (throught debit card). On step 3 verification error appear where it said it cannot connect to simplex ip connection. I check my bank account and money was deducted.
Please tell me either the fund will be return to my bank account or what's the needed step i need to do
Anyone facing the same problem? It's kinda stressed
Thanks
Hi guys
Earlier this morning i request to send payment from my bank account to xapo account through simplex merchant (throught debit card). On step 3 verification error appear where it said it cannot connect to simplex ip connection. I check my bank account and money was deducted.
Please tell me either the fund will be return to my bank account or what's the needed step i need to do
Anyone facing the same problem? It's kinda stressed
Thanks
Earlier this morning i request to send payment from my bank account to xapo account through simplex merchant (throught debit card). On step 3 verification error appear where it said it cannot connect to simplex ip connection. I check my bank account and money was deducted.
Please tell me either the fund will be return to my bank account or what's the needed step i need to do
Anyone facing the same problem? It's kinda stressed
Thanks
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