If cloudbet.com is a scam, this is already the second scam experience. The first about 700 Ethereums have been scammed, and this time it's a small amount, but I feel bad.
before i was play another gamble website. and i lost more than 700 eth...
thats why now my feeling is rellay worst.
I hope this is not a scam.
Topic: [SOLVED] (Read 212 times)
When I traveled to Ukraine, I was asking for Ukrainian because I was about to submit my Agoda hotel receipt. It's forbidden to certify with the documents in your country just by asking.
Let me explain this situation now.
I applied for the withdrawal of Ethereum, and suddenly the withdrawal stopped, and an email came to verify my identity.
Since this is the first time on the site, I was in anxious mind and asked the customer center in what language identity authentication is required.
I just asked the customer center if I could speak Russian or even verify my identity in Ukrainian.
And I started looking for the documents I wanted in the customer center one by one,
Proof of address in English, driver's license and selfie were submitted to the customer service center.
And suddenly an email came from the customer service center to authenticate documents in Ukrainian and Russian.
I don't think they want to withdraw Ethereum.
I applied for the withdrawal of Ethereum, and suddenly the withdrawal stopped, and an email came to verify my identity.
Since this is the first time on the site, I was in anxious mind and asked the customer center in what language identity authentication is required.
I just asked the customer center if I could speak Russian or even verify my identity in Ukrainian.
And I started looking for the documents I wanted in the customer center one by one,
Proof of address in English, driver's license and selfie were submitted to the customer service center.
And suddenly an email came from the customer service center to authenticate documents in Ukrainian and Russian.
I don't think they want to withdraw Ethereum.
It's weird that they asked you for a Russian or Ukrainian Documents since they know that not all of their players are from Russia or Ukraine. but reading through email they send you. it seems that you agreed that you'll also be sending a Russian or Ukrainian Documents. it would greatly help you if you can provide all the conversation you had with their CS just like what Slow death suggested.
I do not have documents in Russian or Ukrainian languages. I was wondering what kind of documents are needed in the customer service center, so I asked if Russian or Ukrainian documents can be certified. If I asked chinse language to verify, should i need verify with chinese documents? Quote
Dear btcasian,
Thank you for your patience whilst we're looking into your documents.
As per the Player Safety team's request, we'd kindly ask you to provide your Russian/Ukrainian documents also - discussed in a previous chat conversation - in order to complete the account verification process.
We greatly appreciate your understanding.
Should you have any further questions please don't hesitate to ask.
Kind regards,
Molly
Cloudbet Support team
Thank you for your patience whilst we're looking into your documents.
As per the Player Safety team's request, we'd kindly ask you to provide your Russian/Ukrainian documents also - discussed in a previous chat conversation - in order to complete the account verification process.
We greatly appreciate your understanding.
Should you have any further questions please don't hesitate to ask.
Kind regards,
Molly
Cloudbet Support team
It's weird that they asked you for a Russian or Ukrainian Documents since they know that not all of their players are from Russia or Ukraine. but reading through email they send you. it seems that you agreed that you'll also be sending a Russian or Ukrainian Documents. it would greatly help you if you can provide all the conversation you had with their CS just like what Slow death suggested.
Quote
Dear btcasian,
Thank you for your patience whilst we're looking into your documents.
As per the Player Safety team's request, we'd kindly ask you to provide your Russian/Ukrainian documents also - discussed in a previous chat conversation - in order to complete the account verification process.
We greatly appreciate your understanding.
Should you have any further questions please don't hesitate to ask.
Kind regards,
Molly
Cloudbet Support team
Thank you for your patience whilst we're looking into your documents.
As per the Player Safety team's request, we'd kindly ask you to provide your Russian/Ukrainian documents also - discussed in a previous chat conversation - in order to complete the account verification process.
We greatly appreciate your understanding.
Should you have any further questions please don't hesitate to ask.
Kind regards,
Molly
Cloudbet Support team
I confess that I'm having difficulties understanding:
If you have delivered documents in English then your country must be a country that speaks English as the primary language. right?
how does this idea of delivering documents in russian and ukraine language arise?
If you have delivered documents in English then your country must be a country that speaks English as the primary language. right?
how does this idea of delivering documents in russian and ukraine language arise?
Thats why they dont want withdraw my eth.
I delivered all of documents.
But suddenly they ask for me russian and ukraine language documents.
so funny.
This meaning is dont want withdraw my eth.
i was so stupid.
you did not answer what i asked you, if you want to be helped then you have to be honest and transparent. How is it possible that you have delivered documents in English and they ask you to deliver documents in Russian or Ukrainian?
I know they already had accusations, but there is something that doesn't make sense here.
I confess that I'm having difficulties understanding:
If you have delivered documents in English then your country must be a country that speaks English as the primary language. right?
how does this idea of delivering documents in russian and ukraine language arise?
If you have delivered documents in English then your country must be a country that speaks English as the primary language. right?
how does this idea of delivering documents in russian and ukraine language arise?
Thats why they dont want withdraw my eth.
I delivered all of documents.
But suddenly they ask for me russian and ukraine language documents.
so funny.
This meaning is dont want withdraw my eth.
i was so stupid.
you did not answer what i asked you, if you want to be helped then you have to be honest and transparent. How is it possible that you have delivered documents in English and they ask you to deliver documents in Russian or Ukrainian?
I know they already had accusations, but there is something that doesn't make sense here.
OMG customercenter Quit and block my chatting.
so fuuny website.
https://validator.curacao-egaming.com/validate?domain=www.cloudbet.com&seal_id=72b4de06acee4e455547f8fb68ee27aac984d38c2ac8748c8f26b103ab2fd4b0ff7a047a73882b22a671840fcb7d6827&stamp=d6a17f89e8339ba4c8134edfac277429
here cani complain here???
someone know how to complain?
so fuuny website.
https://validator.curacao-egaming.com/validate?domain=www.cloudbet.com&seal_id=72b4de06acee4e455547f8fb68ee27aac984d38c2ac8748c8f26b103ab2fd4b0ff7a047a73882b22a671840fcb7d6827&stamp=d6a17f89e8339ba4c8134edfac277429
here cani complain here???
someone know how to complain?
I was chat with support.
Support just quit chat.
best support center cloudbet.com
They just quit my chatting.
Support just quit chat.
best support center cloudbet.com
They just quit my chatting.
I confess that I'm having difficulties understanding:
If you have delivered documents in English then your country must be a country that speaks English as the primary language. right?
how does this idea of delivering documents in russian and ukraine language arise?
If you have delivered documents in English then your country must be a country that speaks English as the primary language. right?
how does this idea of delivering documents in russian and ukraine language arise?
Thats why they dont want withdraw my eth.
I delivered all of documents.
But suddenly they ask for me russian and ukraine language documents.
so funny.
This meaning is dont want withdraw my eth.
i was so stupid.
I confess that I'm having difficulties understanding:
If you have delivered documents in English then your country must be a country that speaks English as the primary language. right?
how does this idea of delivering documents in russian and ukraine language arise?
If you have delivered documents in English then your country must be a country that speaks English as the primary language. right?
how does this idea of delivering documents in russian and ukraine language arise?
I was play game with eth.
and i winning and i try to withdraw eth.
suddenly they rejected.
and they email to me you need verify.
They sending this email to me.
Hi,
We hope this email finds you well. To uphold high-security standards we kindly request you to send in documents to validate your identity. These security checks have to be done to guarantee the right level of security for both parties involved.
As a part of this security check, we kindly ask you to respond to this e-mail enclosing the following documents.
1) Verify your identity
Provide a digital photograph or scanned colour copy of your government–issued ID card, driving licence or passport that clearly displays:
-Document number (licence number, passport number), your full name and date of birth.
-No black/blurred portions (all details must be in focus)
-All four corners of the document (ie. no cropping)
-Expiry date that has not passed
-Front and back of the licence
2) Verify your address
Provide one digital photograph of a paper utility bill or paper bank/credit-card statement that has been received through the post clearly displaying:
-Your name and address
-An issue date within the last 3 months
-All four corners of the bill/statement (i.e. no cropping)
Acceptable utility bill statements include landline phone (mobile bills are not acceptable), heating, water, electricity, and municipal government correspondence where address and name are shown is also accepted. eg. a letter from your local tax office, police or registry office.
3) A photograph of yourself holding your identification document, as well as a piece of paper that says "Cloudbet" with today's date on it.
Please ensure the photograph is not blurry and clearly shows both documents.
We assure you that we will treat all this information confidentially and it is only for internal use. Once we have received the documents you will not be requested to send the same ones again while they remain valid.
Should you need further assistance regarding this request then please keep the original information of this e-mail when responding to us.
Thank you for your understanding and cooperation.
--
Cloudbet security
And i send to this guys my driver licnese and adress and selfie with cloudbet with todays date.
and you know?
they send email to me.
Molly (Cloudbet)
Mar 21, 13:06 UTC
Dear btcasian,
Thank you for your patience whilst we're looking into your documents.
As per the Player Safety team's request, we'd kindly ask you to provide your Russian/Ukrainian documents also - discussed in a previous chat conversation - in order to complete the account verification process.
We greatly appreciate your understanding.
Should you have any further questions please don't hesitate to ask.
Kind regards,
Molly
Cloudbet Support team
Reason before i ask to support center which language can verify?
just i ask for russian and ukraine language .
now they wanna verify with this language.
*Notice i verify with english language.
This meaning is they dont want withdrawl my eth.
i have all video file.
0x4b7ca8e3e99568a426bdabd2cdad886aa8eae9ad
this is my cloudbet eth address.
i was so stupid.
check img.
https://imgur.com/a/8q39sDn
and i winning and i try to withdraw eth.
suddenly they rejected.
and they email to me you need verify.
They sending this email to me.
Hi,
We hope this email finds you well. To uphold high-security standards we kindly request you to send in documents to validate your identity. These security checks have to be done to guarantee the right level of security for both parties involved.
As a part of this security check, we kindly ask you to respond to this e-mail enclosing the following documents.
1) Verify your identity
Provide a digital photograph or scanned colour copy of your government–issued ID card, driving licence or passport that clearly displays:
-Document number (licence number, passport number), your full name and date of birth.
-No black/blurred portions (all details must be in focus)
-All four corners of the document (ie. no cropping)
-Expiry date that has not passed
-Front and back of the licence
2) Verify your address
Provide one digital photograph of a paper utility bill or paper bank/credit-card statement that has been received through the post clearly displaying:
-Your name and address
-An issue date within the last 3 months
-All four corners of the bill/statement (i.e. no cropping)
Acceptable utility bill statements include landline phone (mobile bills are not acceptable), heating, water, electricity, and municipal government correspondence where address and name are shown is also accepted. eg. a letter from your local tax office, police or registry office.
3) A photograph of yourself holding your identification document, as well as a piece of paper that says "Cloudbet" with today's date on it.
Please ensure the photograph is not blurry and clearly shows both documents.
We assure you that we will treat all this information confidentially and it is only for internal use. Once we have received the documents you will not be requested to send the same ones again while they remain valid.
Should you need further assistance regarding this request then please keep the original information of this e-mail when responding to us.
Thank you for your understanding and cooperation.
--
Cloudbet security
And i send to this guys my driver licnese and adress and selfie with cloudbet with todays date.
and you know?
they send email to me.
Molly (Cloudbet)
Mar 21, 13:06 UTC
Dear btcasian,
Thank you for your patience whilst we're looking into your documents.
As per the Player Safety team's request, we'd kindly ask you to provide your Russian/Ukrainian documents also - discussed in a previous chat conversation - in order to complete the account verification process.
We greatly appreciate your understanding.
Should you have any further questions please don't hesitate to ask.
Kind regards,
Molly
Cloudbet Support team
Reason before i ask to support center which language can verify?
just i ask for russian and ukraine language .
now they wanna verify with this language.
*Notice i verify with english language.
This meaning is they dont want withdrawl my eth.
i have all video file.
0x4b7ca8e3e99568a426bdabd2cdad886aa8eae9ad
this is my cloudbet eth address.
i was so stupid.
check img.
https://imgur.com/a/8q39sDn
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