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Stunna

legendary

Activity: 3192

Merit: 1279

Primedice.com, Stake.com

Logs are indicating that you are using a popular VPN, which is causing wrong cashout value and before successful cashout, the page must be refreshed/updated to show the right value at the moment.
This is a common problem for VPN users regarding cashout since their page is updating slowly due to a lot of players "from the same IP" getting rate limited. This was explained to you by support, I recommend not using a VPN in the future if you want more reliability around cashing out.

Quote from: TwitchySeal on September 07, 2021, 07:57:36 PM

I think what Darko is saying is that it wasn't a glitch. The 10 rejected bets were rejected because the price was wrong, then it updated and was accepted.

In the end, youre claiming at the exact moment the cashout was accepted, Karatzev was 1.75 and Swiatek was 1.3. Darko says Karatzev was 3.5 and Swiatek 2.1

If Darkos numbers are accurate, then your 2700 payout wasn't a glitch, it was just an offer with almost 40% vig (cashouts are almost always horrible 40% is believable from what I've seen offered).

If your numbers are right you should be able to line up the time the cashout happened with the current state of each match in real time. Both Karatzev and Swiatek went from favorites to underdogs at some point, and it happened before Sinner started to melt down, but after your bet was cashed out.

Also, don't blame your vip host or argue with them about this. It's not their fault, there's nothing they can do, and it's just dumb to be anything but nice to them.

This is exactly it

Kakmakr

legendary

Activity: 3542

Merit: 1965

Leading Crypto Sports Betting & Casino Platform

Stake should have some independent dispute resolution system, where someone can mediate problems like this. It cannot be productive to wash clothing in the public like this, because it is surely bad publicity if a Diamond player are turning to a public forum to try and resolve his/her problem.

I even see there are a Reddit page, where people are bashing Stake.com for things that has happened and Eddie read some of those complaints during one of his Stream sessions. Surely some compromise can be done to mediate an issue like this, so that both parties can be satisfied with the outcome. Roll Eyes

My advice... try and resolve your issues with Steve (he can also be a great guy, if you are nice to him) and see if you can come to some kind of agreement. (Bad blood, bring bad luck) Wink

win win win

sr. member

Activity: 277

Merit: 255

Quote from: TwitchySeal on September 08, 2021, 07:40:37 AM

Quote from: win win win on September 08, 2021, 03:18:16 AM

Quote from: timerland on September 07, 2021, 10:05:09 PM

Quote from: ?? on ??

Here’s a response from my useless VIP host 60 hours later.

https://ibb.co/K6j9LH0

I'm not sure what you expect him to do?

He's probably not lying here.

A company as large as Stake obviously will have security considerations and VIP hosts will probably have different access privileges to the site content compared to the rest of the support team. It's a bit unreasonable to expect someone who is not specialised in this field to be able to assist you.

A VIP Host should have powers to pull a players value into the equation. In any major vegas strip casino this would be settled on the spot with one call to a real host.
That would be in questionable spots. In this particular situation host to should contact casino manager for complete review of why player hasn't be compensated for a site fault.

This is not true. No host would get involved with a dispute between one of their players and their employer (meaning any pit boss or sports book manager). At most they would give you something to calm you down (like a meal or something) and a phone number to reach someone who can look into it. And if you kept arguing with the host, you wouldn't have one much longer.

I assume OP was at my level of play not some kiddies game type gambling. once you start betting 2k+ for millions of turnover a host job is to keep you coming back no matter what.
At a proper gambling organisation a host should work for general manager or shift manager. I know what I'm talking about and have been around the traps long enough on both sides.
A host doesn't argue with you at this level.

My original point is Stake have host but should call them customer service reps, because they do a poor job keeping high stake players for example this thread.

Fesatmas

sr. member

Activity: 2268

Merit: 275

Quote from: ralle14 on September 04, 2021, 09:45:48 PM

I mean it happens every now and then, at least you're able to cash out your bet throughout that downtime. It would've ended as a loss if that cashout of yours didn't came through.

I have to agree with you about the cashouts sometimes they work smoothly but there are times where you have to spam it several times until it registers on their end. My only issue with their odds provider is that whenever you're about to bet on a live match there are tendencies where live scores bugs out and provides inaccurate scores for quite a while and at the same time it affects the cashouts and live markets.

And the fact is that the bets we placed seemed to be late in placing the score, late or indeed there was no arrangement that we should have bet before the score appeared and that made us draw back the score prediction for the match.

Several times asking to become spam will indeed come to the surface and be prioritized for an immediate response by Stake.com support. If this is not addressed, there will be more and more spam just jostling for the top listed.

TwitchySeal

legendary

Activity: 2716

Merit: 2093

Join the world-leading crypto sportsbook NOW!

Quote from: ?? on ??

Quote from: TwitchySeal on September 08, 2021, 07:40:37 AM

Quote from: win win win on September 08, 2021, 03:18:16 AM

Quote from: timerland on September 07, 2021, 10:05:09 PM

Quote from: ?? on ??

Here’s a response from my useless VIP host 60 hours later.

https://ibb.co/K6j9LH0

I'm not sure what you expect him to do?

He's probably not lying here.

A company as large as Stake obviously will have security considerations and VIP hosts will probably have different access privileges to the site content compared to the rest of the support team. It's a bit unreasonable to expect someone who is not specialised in this field to be able to assist you.

A VIP Host should have powers to pull a players value into the equation. In any major vegas strip casino this would be settled on the spot with one call to a real host.
That would be in questionable spots. In this particular situation host to should contact casino manager for complete review of why player hasn't be compensated for a site fault.

This is not true. No host would get involved with a dispute between one of their players and their employer. At most they would give you something to calm you down (like a meal or something) and a phone number to reach someone who can look into it.

I disagree with you on both comments.

1-Dude, what you’re saying makes no sense. If the price cashout was outdated, that means I would have had to refresh my browser, which I never did once the last got accepted. Scam radar scammed me and scam stake backed it up by scamming me and not refunding me peanuts. At the end of the day, they lose my business.

2- This has happened in the past when EDDIE was my host and be refunded me within seconds. Steve is just useless and knows nothing about sports. He thinks his only job is to send cashback and reset reloads. Guys a clown, always has been and always will be.

1 - You don't have to refresh your browser for the lines to update.
2 - Eddie the co founder of Stake.

TwitchySeal

legendary

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Join the world-leading crypto sportsbook NOW!

Quote from: win win win on September 08, 2021, 03:18:16 AM

Quote from: timerland on September 07, 2021, 10:05:09 PM

Quote from: ?? on ??

Here’s a response from my useless VIP host 60 hours later.

https://ibb.co/K6j9LH0

I'm not sure what you expect him to do?

He's probably not lying here.

A company as large as Stake obviously will have security considerations and VIP hosts will probably have different access privileges to the site content compared to the rest of the support team. It's a bit unreasonable to expect someone who is not specialised in this field to be able to assist you.

A VIP Host should have powers to pull a players value into the equation. In any major vegas strip casino this would be settled on the spot with one call to a real host.
That would be in questionable spots. In this particular situation host to should contact casino manager for complete review of why player hasn't be compensated for a site fault.

This is not true. No host would get involved with a dispute between one of their players and their employer (meaning any pit boss or sports book manager). At most they would give you something to calm you down (like a meal or something) and a phone number to reach someone who can look into it. And if you kept arguing with the host, you wouldn't have one much longer.

Taskford

hero member

Activity: 2520

Merit: 783

Quote from: LimLims on September 07, 2021, 11:22:43 PM

Quote from: zanezane on September 06, 2021, 09:55:46 AM

You should make a Scam Accusations thread about this OP, that's the appropriate board for this kind of stuff and don't forget to follow the format that's pinned at the top of the board.

This type of case doesn’t belong to scam accusations thread i guess.
It’s not the site fault directly. Their bets and odds provider unable to handle too many operations at the same time.
So if the stake team will look into this matter seriously and conclude that the player has got some financial losses due to them, then i am sure they gonna make a refund.
Stake and PD are quite reputable here, so we should look about the info from both the sides.

Exactly maybe he just blame his losses to stake since for what I see here provably he came up to the point that he chase his loses and now he encounter more losing streak for betting more and more for thinking that he can recover his money. This situation is normal so maybe its good for OP or other gambler to not let their self eaten by their greed since we can possibly experience a heavy losing streak specially if we are playing on our bad days.

win win win

sr. member

Activity: 277

Merit: 255

Quote from: timerland on September 07, 2021, 10:05:09 PM

Quote from: ?? on ??

Here’s a response from my useless VIP host 60 hours later.

https://ibb.co/K6j9LH0

I'm not sure what you expect him to do?

He's probably not lying here.

A company as large as Stake obviously will have security considerations and VIP hosts will probably have different access privileges to the site content compared to the rest of the support team. It's a bit unreasonable to expect someone who is not specialised in this field to be able to assist you.

A VIP Host should have powers to pull a players value into the equation. In any major vegas strip casino this would be settled on the spot with one call to a real host.
That would be in questionable spots. In this particular situation host to should contact casino manager for complete review of why player hasn't be compensated for a site fault.

LimLims

sr. member

Activity: 1204

Merit: 272

1xbit.com

Quote from: zanezane on September 06, 2021, 09:55:46 AM

You should make a Scam Accusations thread about this OP, that's the appropriate board for this kind of stuff and don't forget to follow the format that's pinned at the top of the board.

This type of case doesn’t belong to scam accusations thread i guess.
It’s not the site fault directly. Their bets and odds provider unable to handle too many operations at the same time.
So if the stake team will look into this matter seriously and conclude that the player has got some financial losses due to them, then i am sure they gonna make a refund.
Stake and PD are quite reputable here, so we should look about the info from both the sides.

Kong Hey Pakboy

member

Activity: 1120

Merit: 68

Did you made a thread on Scam Accusations about them? If not then probably you should do one because that's the proper board for this kind of thing and you also have to understand that you need to follow the accusations format and you also need to provide evidence. Good luck OP, hope you can get your money back.

TwitchySeal

legendary

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Quote from: ?? on ??

Cmon man, the odds didn’t just magically update and decide to accept my cashout attempt at a significantly lower price after 10 failed attempts. It’s a clear glitch.

I don't think this is that crazy of a possibility:

The odds displayed were not up to date for about 1 minute. During that minute, you spammed the cashout button (just like everyone does) hoping it would go through. You kept clicking, the odds updated, and it accepted the cashout at the odds Darko mentioned.

I'm not saying I know that's what happened, but the whole "it was either magic or a glitch" argument isn't making sense.

timerland

hero member

Activity: 1526

Merit: 596

Quote from: ?? on ??

Here’s a response from my useless VIP host 60 hours later.

https://ibb.co/K6j9LH0

I'm not sure what you expect him to do?

He's probably not lying here.

A company as large as Stake obviously will have security considerations and VIP hosts will probably have different access privileges to the site content compared to the rest of the support team. It's a bit unreasonable to expect someone who is not specialised in this field to be able to assist you.

TwitchySeal

legendary

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Merit: 2093

Join the world-leading crypto sportsbook NOW!

Quote from: ?? on ??

Quote from: TwitchySeal on September 06, 2021, 10:49:51 AM

Quote from: ?? on ??

Quote from: TwitchySeal on September 06, 2021, 10:37:48 AM

Quote from: ?? on ??

Here’s an explanation from a “Sportsbook Manager” who hates my guts and will do everything in his power to make sure he screws me over.

Isnt it funny that he’s ignoring the 10 rejected cashouts at 1.165X but he’s saying the one 15 seconds later for 0.883X was “correct”

What an absolute joke!

For the record, I’ve never used a VPN

Did you check the lines anywhere else?

It's possible that the lines you saw when you were trying to cash out and getting rejected were not accurate, and then they updated while you were spamming the cash out button.

Yes I did.

However, the odds would be irrelevant at this point because I had 10 rejected cashouts at 1.165X (within 60 seconds) and magically 15 seconds later it gives me 0.883X

The system scammed me due to a glitch and they are just ignoring that completely.

I should be given the difference. I’m not even sure why it has gotten to this point.

They could've been rejected because they were the wrong price or one or more matches had a pending action, right? I'm not saying you're wrong, but I don't see how the fact that you had a bunch of rejected attempts at one price is proof that the price you got seconds later was wrong.

Dude I understand what you are saying. But let’s be realistic here. 10 rejected attempts at a good price and seconds later it glitches and gives me half the amount. I have cashed out plenty of bets, this is 100% a scam

I think what Darko is saying is that it wasn't a glitch. The 10 rejected bets were rejected because the price was wrong, then it updated and was accepted.

In the end, youre claiming at the exact moment the cashout was accepted, Karatzev was 1.75 and Swiatek was 1.3. Darko says Karatzev was 3.5 and Swiatek 2.1

If Darkos numbers are accurate, then your 2700 payout wasn't a glitch, it was just an offer with almost 40% vig (cashouts are almost always horrible 40% is believable from what I've seen offered).

If your numbers are right you should be able to line up the time the cashout happened with the current state of each match in real time. Both Karatzev and Swiatek went from favorites to underdogs at some point, and it happened before Sinner started to melt down, but after your bet was cashed out.

Also, don't blame your vip host or argue with them about this. It's not their fault, there's nothing they can do, and it's just dumb to be anything but nice to them.

win win win

sr. member

Activity: 277

Merit: 255

Quote from: ?? on ??

Here’s a response from my useless VIP host 60 hours later.

https://ibb.co/K6j9LH0

Their job title should be changed. Such poor treatment of a customer.

alphabet22

jr. member

Activity: 39

Merit: 4

Quote from: fiulpro on September 06, 2021, 01:27:10 PM

Quote from: ralle14 on September 04, 2021, 09:45:48 PM

I mean it happens every now and then, at least you're able to cash out your bet throughout that downtime. It would've ended as a loss if that cashout of yours didn't came through.

I have to agree with you about the cashouts sometimes they work smoothly but there are times where you have to spam it several times until it registers on their end. My only issue with their odds provider is that whenever you're about to bet on a live match there are tendencies where live scores bugs out and provides inaccurate scores for quite a while and at the same time it affects the cashouts and live markets.

See if the whole system is allowing you to encash then it does mean that at least they are hanging you out on a minor issue that might be from your side. I do think that you need to contact the support team and you need to post this into spam accusations too. At the same time you in have to make sure to keep this topic open. I do think that if they did accept the bet then there was nothing wrong in the first place and it's their fault also therefore, I do think the only way you will be able to go through the whole thing is if you are able to get through the support team and hear their explanation and you can always get the authorities involved if you are not satisfied if the whole thing is legal in your country.

It's called scam accusations.
Beside you think he didn't contact support before he posted this post ?
Did you even read his problem?

fiulpro

hero member

Activity: 1890

Merit: 831

Quote from: ralle14 on September 04, 2021, 09:45:48 PM

I mean it happens every now and then, at least you're able to cash out your bet throughout that downtime. It would've ended as a loss if that cashout of yours didn't came through.

I have to agree with you about the cashouts sometimes they work smoothly but there are times where you have to spam it several times until it registers on their end. My only issue with their odds provider is that whenever you're about to bet on a live match there are tendencies where live scores bugs out and provides inaccurate scores for quite a while and at the same time it affects the cashouts and live markets.

See if the whole system is allowing you to encash then it does mean that at least they are hanging you out on a minor issue that might be from your side. I do think that you need to contact the support team and you need to post this into spam accusations too. At the same time you in have to make sure to keep this topic open. I do think that if they did accept the bet then there was nothing wrong in the first place and it's their fault also therefore, I do think the only way you will be able to go through the whole thing is if you are able to get through the support team and hear their explanation and you can always get the authorities involved if you are not satisfied if the whole thing is legal in your country.

bitgov

sr. member

Activity: 1554

Merit: 260

Quote from: ?? on ??

Quote from: bitgov on September 06, 2021, 11:40:44 AM

Quote from: Chathusand on September 06, 2021, 11:19:23 AM

Your cashout request has been accepted, according to the last communication. In this scenario, I'm not sure why you'll lose. In this instance, seek clarification from the support team, particularly from those who are active on the forum. I don't use stake.com, therefore I don't have much information, however after accepting a bet, it's not fair to make a loser if the bet ultimately loses.

Cashout request accepted, but too late. In this situation, the player tried to withdraw 10 times when the odds were higher. He couldn't do this because the website had a technical problem. A strange coincidence is here, because withdrawal request was accepted several seconds after the odds dropped significantly.

This right here. Well said. Absolutely bang on.

That’s the key. After all the rejected attempts within 60 seconds the system ultimately accepts the request seconds later at a much lower price.

IMO this should have been rectified on the spot and not even brought to a forum for a dispute.

To be honest, I'm not sure on whose side the mistake is. Whether on the side of the odds provider or on the side of the bookmaker.
But it seems to me that if this was a technical problem with the website then it should be explained by Stake.com.
It is strange that they do not want to clearly respond to your complaint. I think you should keep trying until they give you clear answer what happened, or just admit that the mistake is on their side.

bitgov

sr. member

Activity: 1554

Merit: 260

Quote from: Chathusand on September 06, 2021, 11:19:23 AM

Your cashout request has been accepted, according to the last communication. In this scenario, I'm not sure why you'll lose. In this instance, seek clarification from the support team, particularly from those who are active on the forum. I don't use stake.com, therefore I don't have much information, however after accepting a bet, it's not fair to make a loser if the bet ultimately loses.

Cashout request accepted, but too late. In this situation, the player tried to withdraw 10 times when the odds were higher. He couldn't do this because the website had a technical problem. A strange coincidence is here, because withdrawal request was accepted several seconds after the odds dropped significantly.

Chathusand

jr. member

Activity: 643

Merit: 1

Your cashout request has been accepted, according to the last communication. In this scenario, I'm not sure why you'll lose. In this instance, seek clarification from the support team, particularly from those who are active on the forum. I don't use stake.com, therefore I don't have much information, however after accepting a bet, it's not fair to make a loser if the bet ultimately loses.

bitgov

sr. member

Activity: 1554

Merit: 260

Quote from: ?? on ??

Dude I understand what you are saying. But let’s be realistic here. 10 rejected attempts at a good price and seconds later it glitches and gives me half the amount. I have cashed out plenty of bets, this is 100% a scam

This is a very strange situation, but unfortunately such coincidences also happen. I think that this is how STAKE.COM support will explain this situation.
If you feel you are being ignored and feel the need to do so, you can create a "Scam Accussation" here: https://bitcointalk.org/index.php?board=83.0
Maybe it will help you speed up the clarification of this case.

TwitchySeal

legendary

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Quote from: ?? on ??

Quote from: TwitchySeal on September 06, 2021, 10:37:48 AM

Quote from: ?? on ??

Here’s an explanation from a “Sportsbook Manager” who hates my guts and will do everything in his power to make sure he screws me over.

Isnt it funny that he’s ignoring the 10 rejected cashouts at 1.165X but he’s saying the one 15 seconds later for 0.883X was “correct”

What an absolute joke!

For the record, I’ve never used a VPN

Did you check the lines anywhere else?

It's possible that the lines you saw when you were trying to cash out and getting rejected were not accurate, and then they updated while you were spamming the cash out button.

Yes I did.

However, the odds would be irrelevant at this point because I had 10 rejected cashouts at 1.165X (within 60 seconds) and magically 15 seconds later it gives me 0.883X

The system scammed me due to a glitch and they are just ignoring that completely.

I should be given the difference. I’m not even sure why it has gotten to this point.

They could've been rejected because they were the wrong price or one or more matches had a pending action, right? I'm not saying you're wrong, but I don't see how the fact that you had a bunch of rejected attempts at one price is proof that the price you got seconds later was wrong.

TwitchySeal

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Quote from: ?? on ??

Here’s an explanation from a “Sportsbook Manager” who hates my guts and will do everything in his power to make sure he screws me over.

Isnt it funny that he’s ignoring the 10 rejected cashouts at 1.165X but he’s saying the one 15 seconds later for 0.883X was “correct”

What an absolute joke!

For the record, I’ve never used a VPN

Did you check the lines anywhere else?

It's possible that the lines you saw when you were trying to cash out and getting rejected were not accurate, and then they updated while you were spamming the cash out button.

zanezane

full member

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★Bitvest.io★ Play Plinko or Invest!

You should make a Scam Accusations thread about this OP, that's the appropriate board for this kind of stuff and don't forget to follow the format that's pinned at the top of the board.

TheGreatPython

sr. member

Activity: 2660

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Quote from: ralle14 on September 04, 2021, 09:45:48 PM

I mean it happens every now and then, at least you're able to cash out your bet throughout that downtime. It would've ended as a loss if that cashout of yours didn't came through.

I have to agree with you about the cashouts sometimes they work smoothly but there are times where you have to spam it several times until it registers on their end. My only issue with their odds provider is that whenever you're about to bet on a live match there are tendencies where live scores bugs out and provides inaccurate scores for quite a while and at the same time it affects the cashouts and live markets.

The odds provider also limits you from making future high value bets if you manage to make some profit for a few days. I understand a casino/sportsbook is meant to profit the owner, not the gambler but really limiting the user after 5 big wins is quite bad.

@LetsGetIt834 it's best to contact Stunna like many said or just message your VIP host.

Being 100k down and facing such tragedy must hurt really bad, I have sympathy with you here.

TwitchySeal

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Quote from: ?? on ??

Thanks for all the replies everyone!

After arguing with stake support for a while and requesting the cashout logs, they have finally sent them to me.

If you look carefully, they have 100% screwed me over. No doubt in my mind.

Also, who are they kidding? The odds never changed that much in 20 seconds and definitely not in a negative way. As I mentioned:

Sinner was 1.03
Soccer had won
Swiatek was 1.30
Karatsev was 1.75

I don't think you can send pms because of your forum account age, so I'll give stunna a heads up to check out this thread.

Unless there's something missing from your story I think you'll get credit for the difference.

xypos

sr. member

Activity: 532

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Quote from: ?? on ??

Yeah that’s my point. The cashout was accepted after 10 failed attempts and gave me way less money. It was a glitch because every time I tried to cashout it was rejected, when I finally stopped trying, it went through again.

It’s quite clear here they have screwed me. You would also assume a diamond player with tons of action would also be taken care of in a situation like this. I’ve cashed out plenty of times. Both for a profit and a loss and this is definitely a glitch.

Maybe try get Stunna's attention on this case, but if support doesn't want to comply with your demands there is nothing further you can do on that front.

From the logs it does seem like that you tried a number of times to cash out to no avail. But of course that is just your side of the story I guess and we do need both sides before a verdict can be reached.

shasan

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At the last message it is showing that your cashout request accepted. In this case why you will loss is not clear to me. In this case try to understand from the support team especially who is on the forum. I do not use stake.com so I have not much information, but after acceptance it is not right to make a looser if finally the bet goes to lose.

Beparanf

hero member

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Quote from: ?? on ??

Terms and conditions have absolutely nothing to do with this bet.

1- they didn’t advise of any bugs or issues with the site or cashout.

2- the cashout amount was over 6000usd wrong.

Check there ToS under "No Warranties". Your case might fall on that particular rule which they declare and you agree that you are using there website "as is" including the errors and other bugs. I already indicate below what's the content of the topic above that I mention on there ToS. It's up to you on how you will verify and interpret it.

Quote

No Warranties
Stake disclaims any and all warranties, expressed or implied, in connection with the service which is provided to you "as is" and we provide you with no warranty or representation whatsoever regarding its quality, fitness for purpose, completeness or accuracy.
Regardless of Stake’s efforts, Stake makes no warranty that the service will be uninterrupted, timely or error-free, or that defects will be corrected.

But you can use the Limitation and Liability on there ToS for your issue because they partly cover this one also IMHO. I hope Stake will step up and clear this misunderstanding since this is just a small amount compared on what you loss on there casino.

GL mate!

davis196

hero member

Activity: 3164

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Quote

Let me add that I am down over 100,000 USD in the last 3 weeks, 20,000 today alone and almost 1.4 million overall. I am a diamond player. I am a very loyal player even though I constantly lose.

WTF?Really?You are spending hundreds of thousands of dollars for gambling?
This seems very unprofessional on their side.Crypto casinos and sports bet websites should treat their biggest and most loyal players as royals.After all,you and other gamblers are giving them revenue and paying the salaries of their customer support.

Quote

I know stake won’t do anything , because if their support/sports book managers don’t like you, they won’t help you. It’s all personal, not solely business.

Again,very unprofessional.I would never deposit my money or coins in a crypto casino,where the customer support could be helpful only if the person,who works there likes you.Being good to your customers doesn't mean that we have to be best friends forever.
Unfortunately Stake.com are protected by their Terms of Service,so there's nothing you can do about it,except leaving Stake and choosing another platform.

TwitchySeal

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Quote from: Umito on September 05, 2021, 02:50:34 AM

First of all Stunna is not in the daily operations anymore.

He helps players all the time.

Umito

newbie

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Quote from: TwitchySeal on September 05, 2021, 01:41:04 AM

Reach out to Stunna and ask him to take a look for you.

Quote from: LetsGetIt834 on September 04, 2021, 08:49:10 PM

I emailed support (they all dislike me)

He's a reasonable guy, don't be a dick.

First of all Stunna is not in the daily operations anymore.

Secondly, I would go and make a ticket and explain what's been happening. There's a sports manager online almost 24/7 on their support system.

TwitchySeal

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Reach out to Stunna and ask him to take a look for you.

Quote from: LetsGetIt834 on September 04, 2021, 08:49:10 PM

I emailed support (they all dislike me)

He's a reasonable guy, don't be a dick.

sikke

sr. member

Activity: 504

Merit: 250

Quote

Lol really? You’re busy to take 2 minutes out of our shift to check glitch for a big loyal customer? Site was buggy all day and I get punished for that? It’s an absolute joke IMO. Any other book would kindly reimburse the customer.

I doubt that this argument is going to appeal to them.

They have no obligations to refund you even if that is what other sports books do, unfortunately. Their Terms and Conditions are what you agreed to in the past when you started playing on their platform.

If support has already ruled this decision, just move on. Unless they didn't clearly communicate to players that there was a bug.

ralle14

legendary

Activity: 3374

Merit: 1922

Shuffle.com

I mean it happens every now and then, at least you're able to cash out your bet throughout that downtime. It would've ended as a loss if that cashout of yours didn't came through.

I have to agree with you about the cashouts sometimes they work smoothly but there are times where you have to spam it several times until it registers on their end. My only issue with their odds provider is that whenever you're about to bet on a live match there are tendencies where live scores bugs out and provides inaccurate scores for quite a while and at the same time it affects the cashouts and live markets.

LetsGetIt834

jr. member

Activity: 58

Merit: 1

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Topic: Solved (Read 623 times)