Topic: solved - !!! (Read 471 times)

solved!!!

The bookmaker conducted an additional check
Now I have full access to the account.
I was forgiven for my stupid mistake and all the money is in the account. I can keep betting.

Fortunejack turned out to be a very decent bookmaker and confirmed his impeccable reputation!

thanks to everyone who helped me!
in fact, without this forum, I would not have been able to contact the fortunejack team and conduct additional video verification.
I am glad that the bookmaker pays attention to such complaints and conducts additional proceedings.
I admit my mistake and thank the bookmaker for giving me a second chance.

What happened to that user? Was he caught doing the illegal's things. Sometimes, the gambler may get away with these things but that does not mean that other gamblers also start doing the wrong and think they will be lucky too.



That's a positive thing. If fortune jack contacted you and is investigating the issue, it means that either you will get your account/funds back or you will be explained in detail your mistake if there was any.

Thank you those who really tried to understand the current situation.

Right now, the operator in the chat on the Fortunejack website wrote to me that in the near future the Fortunejack team will contact me and re-check the KYC via a Skype video call.
I will wait for the mail and then I will write off the result.

I don't understand why the red tag in OPs feedback page.

This could be a made up story or truth too. We don't know and if the red tag was to justify this story then this is a wrong justification. There are no solid evidence that he is not telling the truth same as no solid evidence that he is telling the truth. Red tag should not be warrant here. I hope yahoo62278 will revise it.

Sorry bud you are putting too much trust on me. I am just a regular user who even have his own problems and thrown away at a corner but fighting for it. Recently I was in depression but thankfully something else is keeping me busy. Keeping myself away from things that harms me mentally so I don't really spend time on forum affairs these days.

Anyway, it was a mistake when you tried to upload someone else's ID. In life we make mistakes knowingly or unknowingly but we need to accept the consequence whatever it is that comes from the mistake.

Casinos are tied up by their terms and conditions but unfortunately regular users really do not pay much attention unless they face any issue. I will suggest you to try getting the deposit back and leave out the rest. Consider it the punishment for the mistake you made knowingly or unknowingly and move on. Life is beautiful.

That's unfortunately the way the entire crypto gambling industry works. Crypto gamblers wanted to stay anonymous so in the beginning that's how it was. It's still like that at some platforms, but the casinos reserve the right to ask you to verify your account any time they see fit. In the future, there will be more of that. Ideally, that should be done at the beginning, but it isn't. Casinos are businesses that love making money, not losing money. They have therefore created a system in which you are free to lose, but when you win, everything about you can be checked. That does not justify your action of trying to cheat and verify your account using someone else's documents no matter how much it was raining.   

It might sound harsh, but that's what you should have done. The TOS is public but no one reads them.

Read the TOS and find proof of your statements. If you think you have a claim against FortuneJack, you can then file a complaint with the responsible gaming authority.

there is no confusion here.
if you bought cryptocurrency for fiat on the exchange or if you exchanged any other coin on the exchange, then you will not have incoming transactions for this coin. Isn't that a matter of course?
Also, when making a transaction, the exchange does not use the address that it gave you for the deposit, this created a huge tangle of numerous unnecessary operations. The exchange sends the transaction from their secure addresses.
I indicated the transaction ID so that it can be seen that 2800 trx were sent to the final address belonging to the Fortunjack.
I also indicated my address for the deposit, so that if Fortunjack returns my deposit to me, it can be seen.



Thank you for your opinion. I'll wait for the opinion of the rest of the participants in the conversation.

If my deposit is returned, I will change the title of the topic to "money paid" and will not claim my winnings. himself to blame for this loss.

According to the transaction the trx were sent to this address TNBdxtJz6F5VPUyYxYK6NGiPNQBRhzp75T
But you are saying your Fortunejack deposit address was this TA4FabawZ5BsVaoWysywPxCSbomUBfVBsT

The deposit address do not have any transaction at all. Your deposit address has to be TNBdxtJz6F5VPUyYxYK6NGiPNQBRhzp75T or you have no deposit.

I would say they do not have the right. So they should return your deposit. But you need to remove the confusion first.

You talk about which casinos are poor and how many of them are attacked. so you justify the casino for very harsh punishments.
why don't you say a word that the casino allows you to bet without any checks??? for example, my underage son could create an account and win a lot of money, and then he would not pass the verification, and then what? Wouldn't they give him any money or a deposit? If I had checked before the first bet, I wouldn't be in this situation.
It turns out from the very beginning the casino is playing a dishonest game!

Don't you think that the casino is deliberately taking risks! the bonuses that the casino gives to lure you into the game are returned many times over!

then we have two options:
1. improve the system of protection against fraudsters and create conditions under which fraudsters would not be able to beat the bookmaker in any outcome
2. do not spend money on expensive personnel for protection, but simply introduce rules under which you always win

Here is my personal opinion - that the bookmaker under no circumstances has the right to take away the deposit and winnings at a fair bet! if he allowed me to the table, then please pay! He can forbid me to make new bets and block the account BUT MONEY IS OBLIGED TO GIVE!

I agree with you that the bookmaker has the full right to refuse (or cancel the bonus previously issued) to the player. this money was not paid by the client! Also, when re-registration is found, it is theoretically possible to deduct the previously issued bonus from the new account (very difficult).

Short:
- the client's money is inviolable
- winnings on accepted bets must be paid out
- any bonuses and benefits created by the bookmaker can be canceled without explanation

I wrote my opinion! It may not be compatible with reality, but it should strive for it.

As you explained to me, this does not work in the present and you have to accept the rules of the casino as they are, otherwise the casino business is in jeopardy. OK so be it. I have already reconciled that I should be punished and not paid my fair winnings!
But I want to ask you - why does the bookmaker have the right to take my deposit?
I ask you to write to me - do I have to demand my deposit from the bookmaker

This is TRX transaction - f831e9e01093a7911db6e080390bda957fc36461f5542546e4a0f35dd7d46437 - 2800trx  transfer to Fortunejack from my wallet Huobi
if i click deposit to my wallet huobi for trx. i see  this address - TA4FabawZ5BsVaoWysywPxCSbomUBfVBsT

Thank you for your explanation.
Now at least somehow it became clear why the bookmaker is so evil.
But the bookmaker does not claim that I have several accounts! The reason is that additional documents have been uploaded. But in my profile, all the data matches my data! Why can't I request additional verification in case of doubt?

I found nothing too unless OP claims that TNKk8nh8rDe3443vfaRN3bPZpujfQsMLJS is the deposit address to Fortunejack.
@drukkola, clearly you are seeing some confusion, please light us a bit.

It's a cycle game and unfortunately it becomes worse with no deposit bonus. Casinos lose their money on this type of promotion.

I think it's Tron and TRX. He mentioned in the OP that he had 6000 TRX.
Blockchain data shows that 2.800 TRX was transferred from Huobi to this address: TNKk8nh8rDe3443vfaRN3bPZpujfQsMLJS.

He mentioned that his address is this one: TA4FabawZ5BsVaoWysywPxCSbomUBfVBsT.
But that's not where those 2.800 TRX went, and inserting that address on tronscan shows no results.

From all indications, it is clear that you are at fault here. The punishment might have seemed unfair to you but, have users on this forum and the cryptospace been entirely fair to the crypto casinos and sportsbook out there! Like, users create multiple accounts just to get bonuses and abuse them. They don't evn get to deposit any funds at times but go straight to playing off welcome bonuses and when they lose all funds, they are out again, creating another account. When they eventually win off bonus money and are refused withdrawal, they scream fraud/scam.
I even encountered a case of one user in order to beat withdrawal limit, attempts to transfer bonus funds from multiple accounts to accumulate on a single account and withdraw.

So many craps like these have sent casinos out of business and others still in the business have got there strict policies to save them.

It was very wrong of you at OP to upload fake ideas during first verification if you actually valued your funds on Fortunejack.com. Maybe your not co.fortable with having your identity online but, you were more than okay to send someone else's ID online. Now that's shady!

Unfortunately, your at the mercy of the casino should they choose to give any and you might want to edit the title of this thread as, its misleading.

Which crypto was it? Sorry I can not verify.

Fortunejack has full right to deny your KYC because of the wrong ID provided first. Going to argue about the KYC will not bring you any benefit at all unfortunately. Your best chance will be to get the deposit back (after deducting whatever you lost) and then move on from the casino.
So if the $400 were the winning and your deposit were lesser then pressure them to give your deposit back and if your deposit were higher than those $400 then accept the decision and move on.

I don't understand why you are all so kind?
what is my deception? I placed a bet and won it. Why did I have to deceive someone specifically for this?
Why was I allowed to bid before verification?

I'm just amazed at how you work.
The bookmaker comes up with rules by which he can take all the money! And corrupt accounts on this forum do not immediately give a chance to resolve the dispute in favor of the client.

You understand that the most cruel punishment that a bookmaker can do is to cancel all bets on the account! What right do you have to take my deposit? With such a decision, you create a situation in which the bookmaker gets an extra advantage! It's like he's in control of my money!

Your rules are not law! YOU can refuse to accept bets from me. you can cancel all my bets placed with you. You will never again allow me to place bets with you. But you have no right to take my money!!! The money in the Fortunjack account is mine, not yours! And you have no right to dispose of them as you wish!
I didn't break your rules! All information provided is mine! what I foolishly tried to do, but did not in the end does NOT count!
If I passed the KYC and then, at the request for an additional KYC, began to invent stories, that's when I would have been caught cheating! Do you understand the difference?

The bookmaker refused to conduct a dialogue with me and all that they wrote to me was that you did not pass the KYC. And I passed it! That's why I created this topic on the forum.
But you yourself are already beginning to look for a forgery in every word. As if every day, scammers upload several different documents for verification, as if this is a common situation ... What kind of nonsense are you talking about?

You did not pass the KYC on your documents. You pass the KYC on someone else documents on a rainy day 

Another point to note and to proof that you are not innocent is that once you come up with this thread, you never told that you have done two ID verifications on the account. It was only when the fortunejack revealed, then you come up with explanations and all this stuff. This only means that you wanted to hide this reality and wanted to proof that it is fortune jack fault to freeze your accounts.

You won't get anything now and don't try to come up with another smart story.

You tried to cheat and you were caught. That story of a rainy day and your documents being in the car doesn't give you the right to use someone else's ID. I am 100% certain FortuneJack will not pay you your winnings. I don't think you will get your deposit back either, but maybe there is still a chance for that to happen.

If the casino returns your initial deposit, it sets a precedent. It gives scammers the incentive to try to lie and cheat. If their tricks work, they can earn some money. If not, their winnings will be voided but the original deposits returned. So I don't think FJ will be doing that. 

You can't judge me for a crime that didn't happen! in the end, I passed the KYC on my documents!
unlike you, I did not know that this check generally affects something. Have you ever been verified at an offline casino? this is of no interest to anyone. the casino is always in the black and we enjoy betting here!
Why does a crypto bookmaker collect player data at all? For advanced users this seems normal, but for me it's not!
Do you come up with game rules according to which the player, in case of a mistake, will lose all his money? for what?

OK
You already wrote to me that it was not necessary to do so.
I already understood that the bookmaker is not going to give me my winnings.
Can you at least give me back my deposit??? I can’t believe in such an outcome when, as a result of the game, my bet won, and not only did they not pay me the winnings, but they also want to take the bets placed money ... lose or lose =(

You are more then an idiot, you are a liar basically and have lost any credibility you might have had. No matter if you found a wallet or whatever, you should never have used those documents. This makes you a scammer IMO!!!

Yes, I told everything as it was.
I do not want to deceive fortunejack and you on the forum.
But why such a severe punishment?
In the end, verification was done on my documents! I made a check on the video camera according to my documents!

My cryptocurrency was on the Huobi exchange. From this account I made a deposit to the bookmaker.
this is ID transaction - f831e9e01093a7911db6e080390bda957fc36461f5542546e4a0f35dd7d46437 

this is address for deposit to my account - TA4FabawZ5BsVaoWysywPxCSbomUBfVBsT

I would really like to hear a comment from the  Royse777, I know for sure that on this forum he does not sell his vote and he can be trusted.
Now there is enough information to draw a conclusion.
In fact, my actions can carry such a serious punishment?
The bookmaker does not want to give me my winnings, can they at least return my deposit to me?

I have little experience in such situations. I am not familiar with the intricacies of identity verification and with such a serious subsequent punishment!
But let's try to understand why I did this and why am I being punished like that?
if I wanted to cheat and forge documents, how could I upload several different documents like this? Only an idiot like me could be in this situation! I doubt that real scammers would get caught like this ...
Why are you letting me take all my money just like that because of a stupid situation? What have I done wrong for you?

as I understand it, it was important for you that the player provided correct data - my correct data is indicated in my profile! There are no violations!
Do you doubt it? it's your right, given the current stupid situation =( But can you request additional verification?

And why does the system work like this? you allow me to make deposits and bets, but in which case, you take away all the money??? you have in the rules written about the protection of customers?

Now I want to appeal to the readers on the forum, please correct me if I'm wrong! in my opinion, it will be fair if the bookmaker does the following:
1. let the bookmaker confirm that my bet was fair and there were no violations in it!
2. let the bookmaker ask for additional photos or videos, so that there is no doubt that I am somehow trying to fake verification.

Please don't tell us to believe it. What are the chances that you are telling the truth? Anyone can make up a story and use it an excuse. By admitting you actually established FortuneJack's claim. There are no way to know for anyone that those documents were not legally in your possession even if they were, still there are no way to verify that the owner of the document gave you permission to use their ID. You can not just use random peoples ID for your own account verification. There are no case left for you.

Was there any deposit involved in this case. You can post the blockchain ID and we can request FortuneJack to send your deposit back if you have not lost them yet.

I doubt that such a check can be faked! because there is a check on the video camera! 3rd stage of verification - verification of one's identity on the camera - verification is impossible if other people's/stolen documents are used

OK
It was a rainy day and my documents were in the car. I had to pass an identity check, but there were no documents. Then I remembered that a long time ago I found a wallet with other people's documents and I decided to load them and I didn't have to leave the apartment anywhere. (YES I AM SUCH IDIOT, I DIDN'T KNOW THAT EVERYTHING IS SO COMPLICATED WITH YOU HERE THAT I CAN LOSE ALL MY MONEY DUE TO A BANAL CHECK)
BUT the check was not passed on non-my documents! Your service rejected them.
Then I had to go to the car and go through a check already on my documents! By the way, when checking my face, I had to look into the camera - IS IT NOT A PROTECTION HERE FROM SUCH IDIOTS LIKE ME? I WOULD NOT WANT TO PASS THE VERIFICATION TO THE END FOR OTHERS' DOCUMENTS!!

As a result, I passed the verification of my documents!
It turns out that there are no violations here!
My account profile is filled out correctly.

Do you doubt that I passed the verification of my documents? You can request more photos! I'm ready for some extra testing! Wouldn't that be fair?
 
I told everything as it was. Why did you decide so abruptly to take all my money?

If you do then you will lose he business LOL. Anyway, considering the long history in the forum your words seems reliable.

Selfie picture, image of the ID, all can be faked. These days scammer buy it even for $1. The best practice for KYC in my opinion is to do a video live chat. Ask the suspected client to show the ID in front of the camera.

There is another problem here as well. If both IDs don't belong to the OP and he bought them somewhere, he might not have a problem to ask you to prove what you are saying and make that data public or send it to a forum admin/ trusted user. After all, the documents are not his, and he wouldn't care about who sees them. What are you going to do if he does exactly that and asks to have someone take a look at your proof? Chances are, you could be sharing someone else's IDs that got stolen/hacked from that individual.

Update regarding the case,

We froze OP's account under the username 'Drukkola' 4 days ago, on the 22nd of August cause of the request of our payments team.

As per the behaviors of our identification system, it automatically sends out KYC requests to the FJ accounts that tend to have a chance of having an unusual activity. So was the case for the OP.

On the same day (22 August), the OP uploaded only the front and back sides of the ID to the system. Note to mention, to complete the standard KYC procedure, the account needs to upload, the front/back sides of the identification document and the selfie picture of the account owner. In this case, only the first one was completed and no selfie was submitted. As per system requirements, the KYC failed.

After the first failure, Drukkola tried to complete the KYC the second time, but this time the user uploaded both front/back sides of the ID on top of the selfie but the violation part comes in place as the document he uploaded was different from the one he sent in the first try. Note to mention, that the new document the OP uploaded did match the selfie he sent on the second try.

Cause of the fact that there was a match between the 'fake' ID and a selfie, the KYC system automatically gave out the notification of the successful compilation (Even though the submission process was successful, our Customer Support Department did notify the OP that the final decision letter comes after the part of the team reviewing the case).  According to our procedure, our Fraud and Prevention Department manually reviews the case after the successful submission of the documents. We did follow the guidelines and after finding out that there were different documents used in the first and the second attempt of the verification process, the corresponding account was terminated.




FJ owns all the documents we mentioned above, including the IDs and a selfie of the account associated with the case. However, we don't have the legal right to publish it publicly without particular notice from the official entities or from the user himself agreeing to the fact of us doing it so.

We think the case must be considered closed, as no proofs were provided from the username against us. If there's anything from us to add to the community to make all of this fair and transparent, we're more than welcome to do so.


Tornike is also known as ampera.

I see. Thanks for the update. I assume Drukkola will deny these allegations and keep insisting that his account was fully verified. Maybe that initial message when the player submits their documents should be changed not to say that identity verification was successful. I am not sure what exactly it says. Something like: your documents have been received. You will be informed about the status of your KYC as soon as possible.

---

@Drukkola do you have anything to add and explain why you have two different identities? 

well. two IDs submitted with different photos/names, that's already wrong in many ways.
maybe you need to point out the part of  the policy that stated this violation just to make it clearer. most of us just register without reading TOS actually. i think this can already be resolved with just private  massage with drukkola and FJ.

-
The FJ username under the tag 'Drukkola' tried to complete the verification with two different ID cards.

One? Which one? Is it the FJ account of the user who created this thread?

That could then mean that OP purchased these identification documents from someone.
Was he trying to verify the same account with two different ID cards? Or was it just one card but the info on the proof of address document had a different name?

Hello,

Our Fraud and Prevention Department has double-checked the case and found out that one FJ account was trying to be verified by different identification documents. As per the Terms and Conditions of FortuneJack, we've decided to terminate the account as it's a violation of the policy we have.

We're more than welcome to share the case proofs with the forum representatives as long as they make the request to us to do so. Most of the documents cannot be published online as it does contain sensitive data, that cannot be published publicly.

Let us know if there's anything we can help you with.

At this stage, I do not want to break the business of this bookmaker. I do not rule out that they mixed something up. But all my subsequent inquiries were answered very quickly and briefly. I had to write here on the forum.

Are you asking me for proof? I only have email correspondence. It might prove something. My account is locked and I can't take screenshots of bets or chat conversations. I'm more hopeful that the bookmaker's representative can finally answer my questions...

I will describe how it was:
I made the usual bet long before the start of the match. Won. Asked to withdraw some of my money. Received a letter that the withdrawal of money is delayed. then I received a letter that in order to withdraw money I need to pass a KYC check. In the upper right corner of the screen, the button lights up - verify your account. I clicked on this button, they are asked to show proof of identity and confirm the face on the camera. I did it all. An inscription is displayed - verification is successful. In the upper right corner, the inscription changed to identification verified. I wrote to those support that passed your check and please give me my money. The next day I received a letter saying that I had not passed the KYC check and therefore my account was blocked! I ask - how is it, yesterday I received a message from your verification service that my account has been verified! Why are you refusing to give me my money??? to which they answered - that I did not pass the test and decide the final one and you can’t even write more about this!
Further, all messages in the same form ...

Today, apparently after the creation of this topic, I received a letter from them in which, apparently, as it seemed to them, they wrote a little more -
https://prnt.sc/VlNaRKyOVrvX

But with this answer, everyone also leaves me at a loss ... What information did I provide incorrectly? Why is all my money being taken away from me?? I didn't provide any information at all! after checking the documents, all fields are filled in automatically! and even if something is filled in incorrectly, why are you immediately taking all my money? and not trying to solve this problem?

Looking at this now, you kind of hang in the balance as, OP can't unnecessarily compromising his or her Identity by sharing the details OP used in account creation or submitted for account verification on Fortunejack.com platform. The issue might practically arise from OP not using his or her actual details as on his or her documents in account registration but again, this is normal as, most users in the cryptospace are not into sending there actual details online during account creation. This could be the reason why, OP might have failed in account verification. But,

Why should an account be regarded as "full verify" only to be said that it "failed verification", and blocked suddenly.
On the contrary, "fully verify" might not translate to "fully verified or verification successful" as the later could simply be starting that, all necessarily details have been uploaded and is being processed.
Just my thoughts but, its left for there support and account on the forum to state what's going g on there

And I'll also encourage OP to follow up with the support and forum representative with hopes of getting to the root of the issue and solve it if possible.

would you mind sharing a screenshot where they mentioned that you passed your KYC verification? I would recommend following what Royce777 suggested. share more evidence to give members more information regarding the issue, it would immensely help your case if the evidence backs up your claims.  

anyway, you can also follow what botblox1 said, but it would be best to use it as a last resort.

I would usually be suspicious about reports like this, but fortunejack frozen and stole my coins as well and they are forcing me to pass kyc verification.
They ignore my messages in forum, so I am going to start recommending all people to stay away from this website.
Your case deserves negative feedback and I don't support behavior like this.
OP Create red flag against fortunejack and I will support it.

I am assuming you PMed me to check this case. Sorry these days I am not active. But anyway, all seems words to me. Would you mind adding something that will help us to look into deep.

And as BitMaxz said, I would request FortuneJack to add some information too.

Right not the case does not have enough information to discuss in deep.

Are you sure you are not trying to manipulate? Did you use the original ID documents? Are you not underage? I am just asking to be sure that you are not manipulating anything.

FortuneJack bitcointalk account is active, pm the account and let us know what is going on here.

It would be good if he contact FortuneJack official bitcointalk account. FortuneJack is a reputable site, it is normal that some people can fall into this kind of issue, we do not have any proof yet to know if to give the gambling site a red trust, but not worth it for now. It may be drukkola that  did something wrongly.

Why don't you try to contact this man https://bitcointalksearch.org/user/fortunejack-303298
He might be able to help you with your case but it seems you actually failed on KYC verification do you have any screenshots that you already fully verified? I can't find it in your provided images above.

Posting more evidence here and reporting it to DTs will help to temporarily put neutral or negative trust in their account here on the forum.
And proof that you own that account. More proof more chance to unblock your account.

They ask me to KYC process when i try withdraw money.  I did it. My account was full verify!  but they did not withdraw my money!!!
at morning they say that i fail KYC and they block my account for ever!

HOW CAN I FAIL KYC IF MY ACCOUNT FULL VERIFY

i try talk with support but always have shot answer -  you are fail KYC and your account blocked.

Why? What reason?  no answer...    just  "you are fail KYC and your account blocked."

And what now?  I read, it turns out I'm not the first to be deceived like that.

Fortunejack steal money and do this again and again!

on my account was around 6000 trx (400$)

i ask fortunejack team:
https://prnt.sc/eqM7BkV15h0p
and answer:
https://prnt.sc/8oDtVH2tTUAW

so that you understand, this conversation is as inadequate as possible on the part of the fortenjack!
to any of my questions, I get a short answer - "your account is blocked because you did not pass the KYC". Although I passed it successfully!

my login in fortunjack - Drukkola