Topic: solved (Read 482 times)

Thanks everyone!

I understand your case and OP's case are now both solved? Neat. I am happy for you both.

OP, as both are solved, there's no need to keep it open until tomorrow. Please lock this thread soonest you can to prevent further meaningless discussion.

Thank you for your activity.
I received a similar response from Fortunejack as you.
My account was already verified, so I quickly withdrew the money to my wallet on the same day.

I would like to apologize to Fortunejack if my previous comments seemed rude. There were just a lot of emotions at that moment.
At the moment, Fortunejack has acted like a decent bookmaker and has proven his impeccable reputation to everyone!
I'm happy.

I heard your request not to close this message thread because you have the same case.
Today and tomorrow I won't close the topic. Considering that Fortunejack usually responds to email very quickly (no more than one day), you will have enough time to leave your feedback on your communication. After that, you will either open a new thread or leave a positive review, this will be your path. The day after tomorrow the topic will be closed!

Since the casino representative's comment, I have received a full refund based on the goodwill of the company.
I have no complaints about Fortunejack. After identity verification, all money was withdrawn.

Now I must thank the Bitcointalk community, you provide communication between ordinary small clients and large representatives of the company, only they can help solve a non-standard case.

I also want to say thank you to Fortunejack Casino. For many years of work you have an ideal reputation, now I understand why!

OP has already changed the title of the thread as 'solved'. It means his KYC verification has been completed and the withdrawal has been processed as well. Perhaps, OP isn't aware of the locking process of the thread (although holydarkness has informed him about it).

If you really have an issue with your account at FortuneJack, then create your own complaint thread with enough evidence.

It's not against some rules, per se, but it's counterproductive.

OP's case is solved [we'll assume it like this until there's a further development that said otherwise], and are we really about to keep a solved thread open just to ask FJ to solve a different case? What if FJ addressed the situation and the outcome is not like what Hirishimogato wished?

FJ took OP's case under good-will, wouldn't having Hirishimogato's case to be addressed here and keep the thread open until it is addressed will require either FJ to give the same treatment to him just to close this topic [and it won't be fair for FJ as they'll kinda be "coerced" into doing so] or Hirishimogato got pissed for not having what he wanted [the same treatment as OP] granted and dragged this thread for a really long time, while the actual case here is solved. In peace.

Further, we didn't know the exact and full story of Hirishimogato. Should he provide his case with the suggested format here, on the second page of a thread where it could be easily overlooked? Because he sure can't make it on permanently stay on the opening post [which he could, if he has his own thread]. And what should people refer this thread in the future? Eoveriero v. FJ [Fortunejack scam me for 279.6 usd] or Hirishimogato v. FJ [Fortunejack scam my bonus reward, or whatever the title be named]? Let's suppose FJ is the one cheated [let's just... suppose], how could people know that there is a case of FJ scamming Hirishimogato in the future? There is no record of a thread made by him. What if Hirishimogato is the one who cheated FJ? I can go on and on, but I think I've made my point.

[And oh, it might be hard to believe, but I didn't say all of the above in patronizing tone, or angry. Just... flat.]

Hi,

Pardon  me if its against some rules, but as 'Hirishimogato'  issue seems to be the exact same  , he asked to keep thread open and i supported that.

Wouldnt that be better since  this  thread already has the FJ representatives attention  ? and wouldnt lead to another thread about the same casino and exact same issue being  opened ?
you are more experienced member so most probably you are right,like i said i thought it'd be better, but maybe seprate thread by @Hirishimogato is better for him.

You understand my post wrongly. If you read rohang's post, on the part that I quoted, he suggested OP, Eoveriero to keep the thread open instead of locking it and marking it as solved until FJ addressed Hirishimogato's issue

Well, its very simple, The Fortune Jack added the amount to his account but he cannot withdraw it until his KYC is processed and approved.
So maybe he mean to say that OP should confirm that his KYC is approved, he withdraw the amount to his personal wallet and then he may close this case / lock the thread.

Mind to explain to me the logic behind this idea?

OP's case is solved, FJ made their statement and solved the situation [or at least it's on the way to it, just waiting for OP's confirmation] why shouldn't the thread be locked and marked as solved? The main topic of the thread had been addressed and cleared. Letting it open is kinda not fair. Unless you can tell me why that is such a good idea?

congrats! Im sure  the withdraw will be processed after your kyc is verified, they are probably doing this to prevent you from making another account and playing there again


I  hope your issue is also resolved and i would  request  @OP as well to not close this thread until  you  are addressed

Good will is simply... that, a good-will. It's taken after weighting several considerations, not who shouted the most or who own what. If you feel that you're treated unfairly, you're more than welcome to open your own thread with your supporting evidence, it'll be better as it'll be more focused on your situation, rather than having it here where the center of the topic is someone else's case. Asking OP to not close the topic [when his situation resolved] because yours is still not is... rather unfair, don't you agree?

It might be worth to mention that opening your own thread against FJ doesn't necessarily mean FJ will instantly give you the same outcome. That's not how this board operates.

It is pleasing to read you have been generous from your side to allow the complainant the opportunity to withdraw $279.60 before closing his account. It seems the decision was basically goodwill without accepting any wrongdoing therefore thank you for bringing this issue to an end.

I am generally against submitting any form of documents to any website for any reason because of risks of it ending up being sold on the black market if the website gets hacked or if there are duplicitous and unscrupulous people operating the websites who intend to sell it on. Keeping that in mind, you have uploaded documents for verification therefore hopefully you will be able to withdraw and then find a different website to place your bets on.

It was a generous gesture of goodwill by FortuneJack, hopefully you will alter the title of the thread and lock it once you withdraw the funds.

great news
However, goodwill only applies to the author of the topic??? The one who shouted the most will be heard?!
I also have a complaint with a similar case. If you look at my comment in this thread.
my login - Hirishimogato

I will try to duplicate this message to your email.

I ask the author of this topic not to close this thread yet! I hope to hear a response to my request or leave a response received by email.

Fortunejack actually added 279.6 USDT (bonus equivalent) to my balance.
Now I have been asked to upload documents for verification.
I also submitted a request to withdraw money.
Probably the withdrawal of money will be processed only after verification of the documents.

I will write when my withdrawal request is processed. And I'll change the status of the topic.

I also want to say that I did not have time to write negative reviews on other sites. This is very good. Otherwise I would have to apologize.

I appreciate this gesture and decision to deescalate the situation.

---

OP, Eoveriero, can you please confirm if you've got the amount said above in your account and if it's withdrawable? After that, please mark this one as solved and lock the thread to prevent further pointless discussion.

As you're not familiar with flag system, I'll assume you're also not familiar with what I mean above in marking as solved and lock the thread. Marking the thread as solved can easily be done by editing your opening post and change the thread title to "solved" or the synonym of it. Locking the thread can be done by clicking the "lock topic" button on the lower left side of this page.

This is the correct decision to make. I'm glad you were able to let the OP withdraw funds.

Hello everyone,


We'd like to address the ongoing case associated with the username @Eoveriero and apologize for the delayed response.


After a thorough review, including consultations with various internal departments and Betby's (provider) risk management team, we want to briefly let you know the case and introduce our decision.


The provider's risk management team has identified the betting behavior exhibited by OP as a suspicious pattern. Furthermore, certain restrictions were imposed by the same team, but for confidentiality reasons, we cannot go into the specifics of the user's strategy. However, it's important to highlight that these actions are against the rules.


Recognizing the complexity of this situation, we've decided to allow the user to withdraw funds amounting to $279.6 (Even though this amount was originally supposed to be in Freemoney). After that, the account will be permanently closed. Our decision is a goodwill gesture from the FortuneJack Team, underscoring our respect for the forum and its members.


Cheers,



-
tokash

This is a screenshot of an email from Fortunejack
https://prnt.sc/oE3KtUTA36_9

Fortunejack abdicates responsibility and shifts it to the provider. And at the same time, after the fifth day of correspondence, I decided to completely cancel any bonuses for me. It’s strange, but in my personal account there are still bonuses available for activation!
But what does this mean for me? Fortunejack became good after that? NO! Fortunejack chooses himself which provider to use and if he chooses a scammer, then he must be held responsible for all his actions! As an example, 1xbet is labeled as a scammer, although it simply uses the provider.

It's is a "review site", yes, in a way. But it also facilitate as an ADR [alternative dispute resolution], to help mediate issue experienced by casinos's users. To raise a dispute to FortuneJack there, go to "Safety Index explained" tab, there will be a bright orange box to submit a complaint

my username on the Fortunejack  - Eoveriero

casino.guru is a famous site that people listen to?
Now I see that it's like it's just a review site. Can I open a dispute here? I don't see any options.

If I may add to emphasize as well as explaining why providing adequate evidence is an essential matters on raising a flag, the lowest flag [type-1 flag] will require at least one DT support to be activated [and there has to be more DT supporting it rather than opposing it, but let's not confuse you with that]. No matter how many non-DT supporting it, if there's no DT give their support, the flag won't be active.

Meanwhile, the statement written and has to be confirmed by anyone supporting [or opposing] a flag is,


No DT will support if there is not enough evidence that make them sure to the best of their knowledge that the flag is warranted [this is the reason why I previously said that my support is yet to be decided]

Always provide screenshots to backed your post regarding the support reply to you. It’s important to become transparent on what’s going on because there’s a chance that support is explaining what happened and you are just hiding it since you don’t like the result.

Provide screenshot since no one will give red trust or flagged without seeing that support is indeed ignoring or not helping you. Forum is transparent to both party involved.

Creating a flag or neg tag a user here means nothing unless some other DT members believe whatever you told here so far.
FJ is here for a quite long time now. I wouldn't jump and tag them until we hear something from their forum rep. Can you share the profile here?

May I suggest you to pursue other means of resolution before escalating it to a flag? Raising a complaint to an ADR like CasinoGuru, perhaps? I can guide you to raise a flag [though my support on the flag is yet to be decided] if you want to go straight to it, but... I just think you might be interested to try to deescalate the situation?

all bets for all sports limited. No ask KYC process.


Today I received another response from Fortunejack in which they refuse to help me. They also wrote that from today they will deprive my account of the opportunity to use bonuses! This is apparently the last word on which they don’t leave me a chance to use my cashback at all.

Also, a representative from Fortunjack visits the site every day, but refuses to comment on the situation. Although I already wrote in private messages and in the topic and also by email to Fortunejack.

Fortunejack offered me a bonus, after fulfilling the conditions for the bonus, he simply deprived me of the bonus! Fortunejack uses bonus scams!

Starting today, I am going to create a request to issue Fortunjack a red flag and I ask all victims to join the complaint!!!
I also ask experienced users to explain how this is done! Because I’m not very good at this

Do you have any evidence to back up your claim? It is very easy to post about allegations but can you provide evidence to demonstrate if what you are stating is even true?

If you are assuming you did not receive a reply from FortuneJack because of the weekend and you are sure you will hear from them within the next week, you should probably consider refraining from writing here until then or unless there is a specific need. Hopefully the matter will conclude in the way it should with complete fairness.

You don't need to file a "class action" to raise a flag. If you have a case and the DTs find your evidences are compelling and reasonable [some will prefer to have it beyond doubt], they'll support. For the time being, I agree that the best way is to wait and see if they'll response, there's a chance it's just a... glitch, or probably multiple things simply coincided.

I read correctly that your "normal" bets are also limited? Not only the bets with Free Money? Is it possible that they're asking for KYC? It's quite a known practice for a platform to limit someone's bet during a KYC process.

Maybe I was too hasty in accusing him of fraud. I was very angry, the time after which my bonus will disappear is ticking. My conclusion is based on the answers from semi-robots from technical support. For a final conclusion, I need to wait for a response from a Fortunejack representative. I can also assume that the company representative did not leave his comment due to the fact that it is the weekend and people who can solve this problem are simply not in touch. I can also assume that Fortunjack himself does not know that a similar problem may arise with the bonus, that it cannot be used due to coincidences of factors.
The final conclusion can be made after the comments of the Fortunejack representative! I am sure that such a large casino will not hide because of 279.6USD. I'm sure I'll hear an answer within the next week.

You ask what I will do if the bookmaker does not answer or does not consider it necessary to solve my problem?!
1. I know that on the Bitcointalk forum there is an opportunity to give a company a red flag if fraud is proven. + I will gather a group of victims and this will be a collective complaint about fraud!
2. I will write complaints on other sites like AskGamblers and the like. All this will be accompanied by negative reviews with a minimum rating.
3. I will create a template for action for new victims! They won’t have to search like I did and think about what to do. This template will list the sequence of actions and all forums where you will need to leave a complaint and open a dispute.

Nowadays there are a huge number of casinos! Especially if we are talking about casinos with cryptocurrency, this means that users are advanced and can choose which casino to play in. A casino with a low rating will be immediately ignored for selection. And I promise that if Fortunjack does not resolve this issue, then the rating will be as low as possible!

Will I contact any gambling regulators? Of course not! I read the rules of the casino, and it turns out that the casino has the right to do whatever it wants with your money and any action is prescribed and permitted by the rules with which we agree! By the way, this is one of the reasons why there are so many scammer casinos and it is impossible to close them. But the reputation of the casino is much more valuable! It is the reputation of the casino that has been working for many many years.

I can write a lot about what will happen if... I’m just waiting for an answer from Fortunejack’s representative.

FortuneJack is scamming a lot of people,

I am posting updated links to the images you have posted. They are not showing in threads directly from the prnt.sc website therefore I have uploaded them elsewhere in order for them to appear here.



--------------------




I am not yet stating my position on this scam accusation until I look in to matter further but after reading your posts I do have a question. Now that you are stating FortuneJack are ignoring you and by that you mean there is no solution or resolution in sight, what do you intend to do next?

I  would suggest to keep pushing this on their ANN thread as well as  their socials,  

Limiting you is fine but they owe you that bonus and should offer alternatives if sports freebet is not possible.

FYI , they have a pretty active discord where some admins/staff (ADante,Tokash) are active so i would advise to try  to talk to them there directly as well

This FreeMoney can only be used for sport betting
I tried different sports. the limit was very low in all of them.

I'm shocked. I wrote a message in the Fortunejack topic. I wrote a private message to their representative. I also wrote a letter in support of Fortunjack, in which I invited their representative to join our conversation. I can see from his activity that he comes to the forum, but continues to ignore it!

Have you tried other sports event? Occasionally, the max bet limit varies in different sports event.

I have quoted the terms of the cashback bonus above. The "free money" bonus from the 3rd deposit cashback is only available to use in sports betting.

I have quite a lot of experience interacting with bookmakers, and I can definitely say that if a bookmaker or provider has limited your account, then you will not receive any bonuses in the future either!

1) If Fortunejack claims that the bonuses are awarded by the provider itself, then you should not have received any bonuses since the moment you were limited! And if you do receive them, then the bonus is awarded by Fortunejack. This means he can divide the allocated bonus into small parts without any problems!
2) If the bonuses are awarded by the provider and he awarded them to you, it means that he did not limit you in any way! And Fortunejack himself made the bet limit! And he simply lies that the provider is to blame for everything.

Of course, such a small amount that it’s hard to believe that everything was played out so cunningly. But if you imagine how many players will be deceived in this way in the future, then this can grow into a very large amount!

Is there no other game where you can spend the free bonus such as slots or house games?

For all cryptocurrencies, the maximum bet size has been reduced. Just checked.

I also liked the option of dividing the bonus into small parts by 2usdt, I’m sure that the bookmaker’s employees can easily do this! Just like the other two options that I suggested earlier. The bookmaker has already been offered 3 options to solve this problem. But so far he doesn’t want to do this and I sincerely don’t understand why!
All that remains is to hear the answer from the bookmaker’s representative. Yesterday and today he was online, but has not yet joined our conversation. Also today I wrote him a private message. I look forward to his comments and help in solving the problem.

This "freemoney" available for 7 days. Now i have 4 Days

---

I asked the casino if you could divide the bonus into small parts and they replied that they could not do anything and said that they were so good, and that the provider was bad, he did it all!
I would like to ask everyone a question - why do I place bets on Fortunejack, and if problems arise, then they do not bear responsibility and all the blame is shifted to the provider, about whom I know nothing!?
On all possible sites dedicated to casinos, I will put one star for Fortunejack! But I will write that please transfer this unit to your provider! Of course, your reputation and rating will drop very much, but don’t think about it, this is for your provider!
I will continue to wait for a response from a representative of the bookmaker Fortunejack. But if there is no clear answer, I will strive for Fortunejack to receive an red flag, with a warning about bonus fraud! But you understand, this is a flag specifically for your provider, Fortunejack itself is not to blame for anything! "The casino is good, but the sports betting provider is a scammer"

@OP there might be a way for you,

i would suggest you to request support to issue the freebet in another crypto currency

I believe FJ limits are currency based and other cryptos should not have such low limits ,  unless they have specifically targeted your account limits over all cryptos (unlikely))

Please try this and dont tell support why u are requesting specifically

oh man
I have exactly the same problem!
only my story is even more confusing =(
Fortunejack didn't credit me with the bonus at all!
Fun fact: I checked the maximum bet size and it was fine! I just wanted to bet on an unpopular market and was wondering how much I could bet.
At the same time, I contacted the support chat asking why I was not credited with the already activated bonus. The next day I was credited with part of the bonus. Then I wrote again, and in the end they credited me with the entire bonus. When I tried to place a bet, my limit was also greatly reduced, so there was no way to use the bonus!
In my case, I know for sure that my maximum bet was reduced at the same time as the bonus was awarded! This looks like a bonus scam.

Now I am corresponding with the support service, which tells me that nothing can be done!
But I immediately give them the example that at first you didn’t give me any bonuses at all! Then they added the first part, then another. I currently have two active bonuses that cannot be used.
I immediately asked the support that if you have already divided my bonus into two parts, then you can split it again, into many $2 bonuses, so that I can place bets!
But they told me that nothing could be done!

I keep messaging Fortunejack, but it sounds a lot like a bonus scam! I know for sure that before the bonus was credited, my maximum bet was high! And as soon as the bonus was credited, the maximum bet immediately became very low!
Fortunejack writes that it’s all the provider’s fault! But in this example of mine, I immediately see that the issue can be resolved even now by split the bonus, but Fortunejack refuses to do so! Also, the fact that before the bonus there were no betting limits speaks of casino fraud!

available bonus - https://prnt.sc/e6c-4lxldbAz

bet limit for EPL, ManchesterCity - https://prnt.sc/Qhs03kT9JMMl

I don't know how to address the issue. But FortuneJack is a reputable betting site, they will have some reasonable explanation of this issue. Were you able to bet more than $280 on sports betting in a single bet before receiving the cashback bonus? I think their representative has missed to read your post in their ANN thread. You should send them a PM with the link of this thread.

BTW, as CryptSafe has said above. You have to provide some evidence here, as an example: the screenshot of your account bonus page.

OP I understand your pain but to be frank with you I really can not tell if this accusations of yours are real or fake because I can not see anything that proves you are saying or making a case with fortune Jack casino. All you have written are mere articles without back up to prove your points.

I will advise you provide proof or facts backing up your accusations claims against fortuneJack casino. I see you are a newbie and can not upload pictures but you can still drop the link to the pictures here if you want the platform to look into your case otherwise it will just end up in speculations.

My maximum bet is very small. Much less than the freemoney bet. This is probably some kind of limitation. But it only appeared when I received this bonus!

I ask fortunejack to do something about this!
because such a situation makes it impossible to use my cashback! It's in my account now, but I can't use it!
If it were possible to split it, then I would be able to place bets and spend the bonus.

No matter how you describe it, for me it looks like this - I made bets, everything was fine. As soon as I received the bonus, they made conditions for me not being able to use it. Deception? or coincidence?

Have you checked the terms of the bonuses properly before taking it? Probably, you have lost your deposit in sports betting and received the 'free money' as cashback, which can be used in sports betting only with at least 1.40× odds.

279.6 USDT isn't a big amount, FortuneJack accept a bigger bet than this in sports event. Are you limited by the sportsbook odds provider of FortuneJack? Can you share the screenshot of the error message which isn't allowing you to place the bets on the sports event?

Fortunejack scam me for 279.6 usdt

Cashback bonus on my 3rd deposit 20%
Fortunejack does not immediately credit the bonus to your balance. He awards a bonus in the form of “free money”. This money still needs to be bet and only if you win, the money will be transferred to the balance.
Fortunejack figured out how to deceive its users (perhaps this is an unaccounted for situation) - it credits this same bonus money, but makes the possible maximum bet less than the bonus amount! And after this, the bonus cannot be used because a message pops up that the bet size is too high! Also, you cannot split the bonus into parts.

I wrote to the casino support asking why you apply restrictions to bonus money? And you create a system in which you are, in fact, a fraudster! But I never received a clear answer.
I lost a large amount of money and I am entitled to this bonus!
I also asked Fortunejack to resolve this issue and suggested several options for a solution:
1. cancel the maximum bet limit on bonus money
2. credit bonus money to the balance with the requirement of a 1x wager - in fact, these are similar conditions, only there I will be able to place bets at 0.5USDT and although it will be terribly uncomfortable, it will be possible to take advantage of my bonus!

Fortunejack replied that everything was according to the rules and that nothing could be done!

I want to clarify that it is normal if the office wants to limit the size of the bet or refuse a bonus. But in this situation, the bonus was offered to me and at the moment when I activated it, they promised it to me! And what Fortunejack did was a bonus scam! He kind of gave it to me, but at the same time it’s impossible to use!

Fortunejack does not need to look for someone to blame on a third party! There are only two sides: Me and the Casino. And in the example I described, the casino created the conditions under which fraud with a bonus occurs on the part of the casino!
I offered you honest options to solve the problem!
Now it remains for the casino side to decide what to do - you can do evenly as I wrote to you above. Or you can use this scam to enrich yourself!
Your reputation will depend on your decision!

Bonus amount 279.6USD