Topic: [SOLVED]-64 day-MtGox extreme delay (Read 4157 times)

Gene, Oct 18 16:12 (JST):
Hello,

We apologize and we do understand your frustration.We are waiting for the update from our developer and we will surely update you on the status as soon as possible.

Thanks,

MtGox.com Team


ziomik, Oct 18 16:01 (JST):
Can you give me my money? Months have passed, my god! Are you crazy? I
respond with email pre manufactured? What the fuck is this support? My
money where are they? You went to the bar to drink with them? Is it
possible that you are not able to control the cash receipts that arrive in
your account? But who the fuck I have to do? Cone of stoned? I lost my
patience and I are taking the piss. I demand answers! WHERE ARE FINISHED MY
MONEY! FUCK.

Gene, Oct 18 15:12 (JST):
Hello,

We will have this checked with our developer and we apologize for the delay.We will update you once we get an update from our developer.

Thanks,

MtGox.com Team


ziomik, Oct 18 15:07 (JST):
there is news that will solve this issue?
xxxx xxxxxx

Gene, Oct 09 09:48 (JST):
Hello,

Sorry for the delay and inconvenience.We will have this checked with our developer and will keep you updated as soon as possible.

Thanks,

MtGox.com Team


ziomik, Oct 09 02:29 (JST):
there is news that will solve this issue?

Your request (#xxxxxx) has been updated.


Gene, Oct 05 15:02 (JST):
Hello xxxxx,

We apologize for the inconvenience this may have caused.We are working towards to get this solved as soon as possible and trying our level best.


Thanks,

MtGox.com Team

Gene, Oct 02 15:58 (JST):
Hello xxxx,

We will have this checked with our developer and will keep you updated on this.We apologize for the delay.

Thanks,

MtGox.com Team


ziomik, Oct 02 15:47 (JST):
there is news that will solve this issue?
I am very tired, I'm seriously thinking to appeal to the competent
authorities.
xxxxx xxxxxxxx

Tue, 25 Sep 2012 19:02:55 -0700 (PDT)
Your request (#xxxx) has been updated. 
To review the status of the request and add additional comments, follow the link below:
http://support.mtgox.com/tickets/xxxx
You can also add a comment by replying to this email.


Gene, Sep 26 11:02 (JST):
Hello xxxxx,

We apologize for any inconvenience caused,Unfortunately, we do not have an ETA at the moment. We will continue to check the status of these transferes and notify you as soon as they are processed.

Thanks,

MtGox.com Team


Gene, Sep 18 20:26 (JST):
Hello xxxxx,

Thank you for your email. We continue to check the status and we will keep you updated and we apologize for the inconvenience that this may have caused.

Thanks,

MtGox.com Team


ziomik, Sep 18 19:18 (JST):
Additional information for my problem depositi:

Mt.Gox account number: MxxxxxxX
First/Last Name: xxxxxx xxxxxxx
Bank/Institution Name: xxxxx
Amount/Currency: €.180,00
Transaction ID: xxxxxx
Date/Time the transfer was made: date 08-20-2012 time 5:07 PM


Gene, Sep 18 19:02 (JST):
Hello ,

Thank you for contacting us. Before we may action your request we require the following information:

Mt.Gox account number message as appear on the Add Funds page (E.g. M########X):
First/Last Name:
Bank/Institution Name:
Amount/Currency:
Transaction ID:
Date/Time the transfer was made:

We apologize for any inconvenience this may cause. If you have any further enquiries, please do not hesitate to contact Mt.Gox Support by responding to this email (should the enquiry relate to this ticket).

Thanks,

MtGox.com Team


ziomik, Sep 18 15:05 (JST):
[No content]


Gene, Sep 13 18:15 (JST):
Hello xxxxx,

Unfortunately, we do not have an ETA and we apologize for any inconvenience caused. We will continue to check the status of the transaction and notify you as soon as they are processed.We really appreciate your patience.

Thanks,

MtGox.com Team


ziomik, Sep 13 18:12 (JST):
I can get information on where they got my money. I'm tired of waiting.
it's been more than twenty days!
xxxx xxxxx


Gene, Sep 06 18:33 (JST):
Hello xxxxx,

Sorry for the inconvenience.We will check with our developer and will keep you updated on this.We really appreciate your patience.

Thanks,

MtGox.com Team


ziomik, Sep 06 18:20 (JST):
I just sent through okpay, 200 € and they arrived within a few tens of
minutes.Please check the 180 euro shipped on 20/08/2012, again through
okpay, but not yet credited to my account. I transferred in euro, not to be
stuck in some operation dollars? Please fix this as soon as possible.
xxxx xxxxx


Gene, Sep 03 21:42 (JST):
Hi,

Sorry for the delay and Unfortunately, we do not have an ETA at the moment. We apologize for any inconvenience caused. We will continue to check the status of these transferes and notify you as soon as they are processed.

Thanks,

MtGox.com Team


ziomik, Sep 02 17:02 (JST):
Sorry, you continue to tell me to be patient, but I think I have reached
the limit.I promised to send you a certain amount every month, but do not
want to get back similar surprises in the future. I'll have to notify a
community bitocin of what is happening if you do not see what I get paid
very quickly.I do not understand what he's doing, I do not give a reason.


Gene, Aug 30 18:42 (JST):
Hello xxxxx,

We apologize for the delay and your funds should be processed soon and we will keep you updated as soon as the funds are credited to your account.

Thanks,

MtGox.com Team


ziomik, Aug 30 18:19 (JST):
I do not understand what you're doing. It's been two weeks! This is a serious issue and I respond with automated messages ..


Gene, Aug 30 18:05 (JST):
Hello xxxxx,

We apologize for the delay. We will continue to check the status of these transferes and notify you as soon as they are processed.We will check and keep you updated,we really appreciate your patience.

Thanks,

MtGox.com Team


Gene, Aug 27 16:16 (JST):
Hello xxxxx,

We apologize for the delay. We will continue to check the status of these transferes and notify you as soon as they are processed.We will check and keep you updated,we really appreciate your patience.

Thanks,

MtGox.com Team


ziomik, Aug 27 16:11 (JST):
Gentlemen, it's been a week. I think you need to have more attention when
they come these disadvantages. Users working on your market need to see the
value credited who are in a short time.
A week for a digital transfer is huge. Please use verification.
xxxx xxxxx


Gene, Aug 24 23:05 (JST):
Hello xxxxx,

Thank you for your email. We continue to check the status and we will keep you updated and we apologize for the inconvenience that this may have caused.

Thanks,

MtGox.com Team


ziomik, Aug 24 22:56 (JST):
It's been several days ... I understand your commitment but remember that
time is money! Please I can credit the amount due? Thank you.
xxxx xxxxx


Gene, Aug 23 13:22 (JST):
Hi,

Thank you for the details.We will continue to check the status of the transaction and will keep you updated once processed.We appreciate your patience.

Thanks,

MtGox.com Team


ziomik, Aug 23 02:43 (JST):
Okpay team:

Hello,

Your payment was successfully completed on 20.08.2012. Please refer this
question to MtGox support service for them to credit it.

Best regards,

> Email: [email protected]
> Name: xxxx xxxxx
> Department: Withdrawal
> Subject: Withdrawal
> Message: I sent on 20/08/2012, € .180,00 to my account MtGox but has
> not yet arrived. The transaction is xxxxxx
> Let me know? thanks
> IP: xxx.xxx.xxx.xxx
> Browser: Chrome 19.0

2012/8/22 Gene 


Gene, Aug 22 19:14 (JST):
Hi,

Thank you for your email and for the details we will have that checked and we will get back to you on the status. Let us know if you have any other questions.

Thanks,

MtGox.com Team


ziomik, Aug 22 18:59 (JST):
I sent on 20/08/2012, € .180,00 via OKPAY to my account MtGox but has not yet arrived. The transaction OKPAY is xxxxxx
Let me know? thanks