Topic: (SOLVED) (Rollbit.com) I withdrew LTC to BTC wallet and support won't help. (Read 724 times)

This is exactly of most users that want to withdraw made them confused, because of the similarity of these two different addresses, even though you will get a mistake, still valid for blockchain that leads your coins to become lost. I guess the reason that I practice myself using Seagwit wallet address like its start of bc1 because there's no similarity on it.

But even though behind those mistakes by the OP, he's very lucky because it was refunded by the Rollbit, good to see there are online casinos like this and I think, it is a good start for them to build their reputation.

Nice one rolbits team, I made a similar mistake some time ago but mine was not a gambling site but an exchange. I sent used to a Bitcoin address at first the exchange support said they can’t help but the used landed some days later.

Despite the mistake was made by the user, Rollbit team has refunded the amount to every affected user. I will address it as a generosity of Rollbit team. Seems like they are very helpful and sincere to their users. It also proves that Rollbit is serious about their reputation. Anyway, crypto casino shouldn't block LTC address which starts with 3. Users should stay careful while they makes withdrawal.

Great. That's the best practice to engage with community, build trust and grow bigger. I must have to appreciate your step on this issue. Users shouldn’t be get scammed by the rules of the casino. Everyone can be mistaken. You handled the issue as needed.
Respect.


I was in the same impression at first but for your info, address started with "3" is valid for both blockchain; BTC & LTC. So, you can send BTC in an address started with 3 and you can send LTC in the same address as well.

Sending coins to the wrong address is one thing and sending lava in a plastic bag is other. It is impossible to send LTC to a BTC address and of course, the user is at fault but the support hired to help users should have the basic knowledge and should be able to help you. I agree though that the user must verify the address before they withdraw.

The coins that never were sent can't be lost, I mean that

A sincere thanks to you hampuz because if you didn't notify them of the problem, it would not have been solved. Thanks for clearing it out.

It’s good that this has been dealt with and I am pleased for you that you were refunded, however I do not really understand, you didn’t care enough to check if your own money was going to be sent to the correct account. This is just negligence in its finest form.

I believe you have got extremely lucky from this post, and personally although some comments believe otherwise I do not believe rollbit had any requirement to refund you. Especially when the OP, seemed to come in attacking tone suggesting that rollbit were in the wrong.

Feel so good to know that the Rollbit team has solved your problem, you have to be more careful next time when withdrawing to avoid wallet address mistake it’s only on few occasions get lucky to have your fund back like this.

Congratulations!

I hope you learned something from this mistake. You must appreciate what Rollbit generously give you support and should know that they don't break anything and their reputation won't be damaged if they don't give support for such cases.

Be more careful next times when you make your transactions on any platform.

^ @Mukey, glad to hear that your problem was fixed and this issue was already addressed by the Rollbit team that will not happen again from other users. You are so lucky man even though you made that mistake but still, Rollbit made a refund on you. This was a lesson to learn by all users to avoid and repeat the possible mistakes in the future not even on the Rollbit or on other gambling sites. Nevertheless, I am happy to see how the Rollbit team solved the problem and I think it is the right time to lock your thread since it was already solved the issue. If ever you will follow this suggestion, just scroll down and find the "lock topic" below.

it is indeed rarely to happen that this kind of issue has been managed to settle just few days after the posting .
while i believe that we as gambler must be responsible for our mistakes yet the Team or Rollbit did a great act to answer and respond accordingly to your matter.
Its been always good to see that gambling operator are not just here to make money but also to serve their players.

great Job Rollbit , you have just proven now how worth trusting your site because even that this is a clear Players mistake yet you delivered a best result in giving him what he claims . I salute you completely , and also to Hhampuz that surely did some action towards relying the issue to the team .

to OP , don't just Edit this thread instead " LOCK IT NOW" since you already got what you needed. congrats for this success claims.

Good to hear that you get your money back although you did a mistake. Thumbs up to Rollbit for doing the best to their players. Lesson learned for you and to others, always do double check when we are copy and paste address to deposit or withdraw. Make sure we have pasted correct address as we want to use. Now since it is solved already, better for you to lock the thread to avoid more unnecessary replies. 

He didn't say anything about that, so he made a mistake due to neglecting to carefully check the transaction, verify before pressing the confirm button if his funds are going to the right address. He mentioned that no LTC address starts with 3 so he should have noticed that right away. It is wrong to blame others for the mistakes we have made.  But it’s amazing what Rollbit has done in handling this case, I’ve only just seen this situation, maybe because it hasn’t happened to me yet, of course, I won’t let it happen to me either.

The company has only been able to do this due to the complexity of the system but if you look at the situation it is no longer the responsibility of the site.  But the opening up of this scenario also has a positive effect, the site will be better and will improve.  Hopefully, other sites will do the same to prevent sending a coin to the wrong network address, such as the amount that is not enough and will appear invalid and the transaction will not proceed.  As crypto users, we should already know such things.  But that's how it is, mistakes happen but can be avoided.

@Mukey, you can also edit the title of your opening post as well.

Let's treat this one as a lesson to everyone and OP is so lucky that Rollbit solve this issue because in some site, this is unrecoverable anymore especially if it's already on an blockchain system.

I'm so amaze on how Rollbit work on this case and even pay more users because of this one, there's no perfect network seriously but the team handles it carefully and very well. Hopefully, no more incidents like this in the future, way to go Rollbit!

This guy really lucky, even for those 16 users who have some problem too. I mean didn't you checked twice or three times before sent your money? It's a very good way Rollbit treat their user, even though it's not their problem as they have warned it before we withdraw/deposit our money from rollbit.

What can I say, thank you! This is great news. I'm glad you have implemented a fix so this does not happen again, good job Rollbit! Will edit my post now.

Hey Mukey,

Thanks for allowing us to respond to this publicly. I'd like to start off by saying that Rollbit absolutely does care about it's users.

As you suggested in your last posts, I did reach out to you yesterday to let you know that I got our team to look into this more thoroughly.

I'm not sure if you meant this, but in those posts you failed to mention that we were reviewing this further and that we would revert with another update shortly. This is the promised update.

I reviewed every case you opened with our support team and think our team responded correctly based on the information they had at the time.

However, what we definitely should have done differently here is recognised this withdrawal issue far earlier.

After our team reviewed this, we found this is most definitely something we could have prevented in the first place. A fix has since been deployed!

To give more context on the "issue" here, a 3-prefix LTC address is valid. However, they're generally considered deprecated.

When looking at our LTC withdrawals, I found 103 unique withdrawals to 3-prefix LTC addresses. 45 of which were from the same user.

I cross-referenced these withdrawals to support cases and found 16 that had this issue.

Considering the fact that some sites still accept 3-prefix LTC addresses, I think it's fair to assume the other 87 were satisfied with their LTC withdrawal. However, 15% being problematic is certainly not great.

Due to the fact that 3-prefix addresses are generally considered deprecated and their usage on Rollbit is minimal, we made a change that rejects these addresses. I wouldn't call it a bug fix, but more adhering to a best practise.

That said, Rollbit could have prevented the erroneous withdrawals in the first place. Since we're partly responsible, we are more than happy to refund all affected users.

I have reached out to all 16 users that were affected by this to understand if they were able to recover the funds. If not, Rollbit will issue a full refund to their account.

So far, this has resulted in 7 refunds totalling $2,976.04. This includes a refund to yourself, which can be claimed here.

Special thanks to Hhampuz for swiftly alerting us to this thread.

Please accept our apologies once again for the inconvenience this caused you. You did the right thing by making us well aware of this issue, you have undoubtedly saved tens of our other users making the same mistake.

Thanks,
Razer
Rollbit.com

Mukey can check this LoyceV's Bitcoin Fork claiming guide (and service) if still have access to that private key.

It is not easy to do the first time but it not possible to learn.
Accidentally sent to BTC address instead of BCH address

@Mukey how you handle this situation is so bad, as I told you if they already sent to "M" address and you have the private key of the "3" address, you can recover your balance. It's on you to play with your private key, there is nothing Rollbit can do at this point. Simply google how to do it and learn from your mistakes. If you still control the BTC address private key, you theoretically still have your LTC.*

*if you know how.

Well explained here , OP still has a Guts to claim in bold here in forum when this is an obviously His own mistakes and laziness to check the address multiple times before sending.?

---

OP You must accept the fact that you are only trying your luck here right? because even if the site respond or not still you cannot change the fact that this is not at any chance can be charge as issue of accusation .

Lesson learned !!!! I don't know why gambler will fall to this mistake when you only have bitcoin address in separate wallet (Unless you are using exchange wallet of course)

___________________________________________________________

Hoping still that OP will get His funds back in the sooner time.

and there are wallets that puts the name of the coin right after you pasted the public address . i guess that is for us to know that we copy the right address .
 robit is a gambling site and not a wallet or an exchanges . they are busy on other things and i think they forgot to implement this safety feature but now that you bring this issue , they probably implement it now .

I do think crypto has to become 'fool-proof' as part of its expansion into the mainstream, yea mistakes happen but thats just people and to be expected.   I wont fully believe the hype on any crypto till they round the edges off to stop people wrecking themselves in ways similar to this, to do so is to raise utility but tech can be quite elitist and dealing with a public audience thats a negative imo.
   So in a way it shouldn't happen whoever is at fault but also we all carry that personal responsibility to double check everything and thats a pain to bother to do also.    I would say copy into notepad multiple times to compare addresses as accurate and so on, double check the address on a blockchain explorer.   Ideally send test amounts but this isnt always possible to do with fees discouraging this approach.

   I have had similar kind of thing happen where I told someone not to use the address as it was an exchange that doesnt even accept that token and they said sure we will update payments prior to usage to a proper wallet address you have given us.  So they sent tokens to an exchange which till this day wont clear or help process the transaction unless I pay a thousand for the privilege or in the due course of time I have to hope that token goes massive and the exchange lists it,  Hasnt happened yet tough luck and the people who sent it to the wrong address shrug it off as not their problem, its listed on the exchange address as received but is unusable or irreversible so far as I know.  Wasnt even my fault that one, I presume it comes down to paying someone for the time to undo the mess on this one tbh.

I didn't want to get involved with this at all. You sent the coins to the wrong address, tough shit! If it's a different network doesn't really matter because if you aren't attentive enough to double check before pressing confirm then it might as well have been the wrong btc address at which point you'd likely complain too, no?

The way you have handled this whole situation looks bad to me, never giving Rollbit the benefit of the doubt and making up your mind beforehand.

For the future, when you go to a new casino, double - even triple check whenever you withdraw. Goes for any transaction at any time and for any amount, too. It's so easy to avoid issues if you don't speedrun life!

We Knew How @Hhampuz put concern in every Campaign he managed and if one got involved into something that needs awareness surely he will address this towards the team as He is the only person that can communicate faster to put the issue settled faster.
Hope that in a matter of time from this point the problem is being addressed and pays attention .

OP just don't push it hard , let answers be send first before making any follow up so there won't be annoying from both part.

They (service operators) can do it but they don't want to do it.

Retrieve anything will require to open your private key and it is risky. They don't want to take risk on their side because of customer faults. Big or small it does not a matter with their risk management. Some exchanges give support for big fund with good support fee, and they see good benefit than risk, they can do it.

If they reject to do it, they don't break anything with their ToS. It is customer fault, always.

Wait for few days after seeking from their support mate, extend patience in times like this. Consider some factors that might delayed their actions to accommodate the concerns from a gambler like you. If still there's no response coming from their end, then that the time you must file a complain and a scam accusations to their respective pages or whatsoever social media groups. Here in this forum, you could also voice out your deepest frustrations coming from them.
We shouldn't just let this pass away, particularly this certain issues like which is the concern is all about money coming from online gambling.

Yes, a warning sign or part of their terms that if you send your coins to wrong address, it will be the player's liability or in that effect.
Because it will only be the site's consideration if they will indeed help the user to return the funds or trace back the transaction.
Lesson learned from the OP, if you are not satisfied with their support, you can always play on other casinos but bear in mind about your lesson here.

Indeed!
I agree it's on OP fault in the first place although he got what he wanted but the gambling sites won't compensate for his mistake. This should be a learning mistakes if others want to avoid losing some money because they were sending the wrong coins to the wrong address.

It will need a couple of minutes to look or double check something before you go straight sending. So next time be aware of what you are doing. And also the gambling sites should make a warning signs that if someone sending their funds to the wrong address it will be good as gone forever.

There's actually away of going around this if you own the private keys or seed phrase of the LTC address you deposited the BTC to. So the question is did you withdraw the coins to a personal LTC address or that of a custodial exchange?

You can blame Rollbit. The mistake is entire upon you. It's not Rollbit that forced you to enter a wrong address. It was all on you.

---

How does Binance come in here? Did OP mention anything about Binance?

He just want to recover his money if it’s still possible and if this shit things happen to you then you’ll do the same thing, you’ll ask for some help.

Anyway, it seems that OP already got the answer from Rollbit and he’s mad to the team where in fact it’s his own fault. OP must accept this mistake and be thankful that he only loss $90 because of his own mistake, some players lose more.

Let's end the drama on here. So the short version of this whole drama is OP sent his Ltc to Btc address accidently because he thought no LTC address started with 3?

It's OP's own fault, no need to contact rollbit to compensate Op's money and also tried to reached Hhampuz for this useless thing. They have other things which more important to do instead of this.

Who said that Litecoin address doesn't start with 3? Litecoin SegWit address starts with 3, though it's rarely used but if you input your SegWit BTC address to withdraw your LTC then the transaction will be done without any problem. Not only Rollbit, few other casino will also allow you to withdraw your LTC in SegWit address which starts with 3. So you are fully responsible for this mistake.

Probably you have entered this address “333xhSnd2XgM8m8dLnm3mHJBMJLRkrHMy9”. I have copied the withdrawal address (which starts with M) from your transaction link and used Litecoin P2SH Converter to get the SegWit ‘3’ format of your address. Search this address on Litecoin chain, you will found the same tx and LTC amount on that address (As example: check here). Rollbit can't do anything because they have really sent out the payment. “Learn from your mistakes”.

They should never have allowed the withdrawal to happen. No LTC address begins with 3, lots of websites do not let this happen. I'm looking for other casinos either way, I play a lot and they have lost a loyal customer here. They want to try fix the issue after I've told them but cant be kind enough to give me my $90 back when if it wasn't for me they wouldn't be trying to fix it. I'll take my money elsewhere and recommend a different casino to friends. It's not all my fault NO LTC ADDRESS BEGINS WITH 3. Sorry for caps but it's as simple as that. 

It's called shit happen! even my fund sending to deposit address ETH address while the deposit address is for BSC network and actually based on "Binance Academy" the fund can be recovery.

Yeah, they still don't want to do that and recover the money. Based on my experience, according to the FAQ and other things while user making some a mistake then they will not responsible to any mistake you are made.

That's why told u, don't to much hope just taken as a leason.

I see-your-case is complicated-how it can happen, 1. Deliberate) 2. Negligence.

I tried to contact the Binance team, their response was surprising.


I judged-and saw tx:You-in this case it's purely your fault-that's natural-Rollbit can't help.
the time wasted is not worth the lost $90-they should contact Blockhair in your case-it's a complicated process-same as Binance says.

If-you ask for compensation of $90-for your own fault-I personally don't want-you're wrong.

It's not the Rollbit party/site that's at fault-you-wrong in making withdrawals.

I don't think they'll return the amount because it's unrecoverable for them.
@OP did you select LTC withdraw option and instead of putting your LTC address you copy/pasted your BTC address (bymistake)?

How does this make sense? They have devs looking at it for a potential fix, but when I ask for my $90 it's 'all my fault'. 

Hey man.

https://blockchair.com/litecoin/transaction/8ecdbe06b358422a00bc1ee545d79869ea156794306941d580ef085edc4c3211

Support now saying the Devs are looking at a fix for this issue but don't want to give me my $90 back lol. So poor, 'Yeah where fixing the issue that could have stopped this but f*ck you'

Screenshots of chat:

https://prnt.sc/16gsc1j

https://prnt.sc/16gso2j

This casino really doesn't care to be honest, be careful guys because they will not help you even if they know it's a problem on there end.

You should have a txid in your withdrawal history if your withdrawal to the wrong address was executed.
Why you do not share it here so anyone with good knowledge about such transaction may tell you something about the case.
At the moment you are telling a story only without a single proof.
Most people will only give a speculation and you wont get any useful help.
Did you give the txid to Hhampuz? Or you just tell him the same story as you wrote in this thread?

My point is no LTC address begins with 3 so it should have given me an error instead of sending to a random LTC address, I typed a BTC address in by mistake and it got sent to some random LTC address, he hasn't replied yet but been online since I messaged him.

What you're doing is right, at least @Hhampuz, knows more and knows more with Rollbit's team/management, than us here, even though he can't refund your jammed/misdelivered funds.

I hope, if all of that really happened to you, at least by contacting @Hhampuz, there is a best way solution to solve your problem, I hope so, bottom line: at least @Hhampuz can show this thread, to the management/Rollbit team about the problem you are facing right now.

because for now @Hhampuz is the person who can directly contact them in any way, even though it's not his job, but he is a very understanding person among the community, especially in the Bitcointalk forum.

Hhampuz is not internal member of Rollbit team. He only manages campaigns, promotions, contests for Rollbit.

Anything relates to support, must be opened and resolved officially on their webiste, https://rollbit.com/support

You can not ask indirect support from anyone else.

Bigger money, more carefulness you should have. It is your mistake, not Rollbit and many services don't give support to retrieve your mistakenly sent fund.

If they give such retrieval support, they charge you excessive fee.

Hey mate thanks for you're comment, just messaged Hhampuz on here now. Hopefully they are kind hearted and understanding.

I forgot about the part that OP have brought it in this forum for attention, this will definitely be resolved because as you have said, Rollbit has a good reputation in this forum.

Rollbit has a good reputation mate and this is the reason that the case will be resolved sooner. and also good that OP bought it here for faster action and addressing .
will try sending PM to the rollbit OP and also to Hampuz so that management will hear this out .

IIRC, LTC P2SH segwit address used 3 at the beginning (just like BTC) for P2SH before it was changed to M. It's possible that Rollbit's wallet provider didn't update to the new format.

Take note of the time difference between the OP's post and your withdrawal time. Were they the same? The OP's withdrawal should be earlier than the post and Rollbit could changed the process immediately after finding out about the issue.

If OP is at the mercy and Rollbit wants to keep their good reputation in the forum then they will act on it as soon as possible. And follow what @mu_enrico instructs you OP, it helps a lot.

How did you contact support? What was the feedback from the support? Or have you simply not received any feedback yet?
If the latter ...how long ago did you contact support? Such requests usually need a bit more time to be processed, since such things do not happen regularly and e.g. other people than usual have to process the requests.

It would be very helpful if you could post the conversation with the support here! 

If Rollbit is a "caring" casino, I believe this issue can be resolved as it's not like you mistakenly send LTC to a valid LTC address (that is not under your control). But yeah, it's a mistake and OP is at the mercy of the casino's willingness to do some additional work. Anyway, I believe your fund is still in the casino's hot wallet since LTC -> BTC address is an invalid transaction, but there is still possibility that your "3" address was converted to "M" address. As long as you have the private key of the "3" address, it's recoverable.

Check your transaction tab whether they sent your withdrawal to unknown "M" address.

Sad to see this happen but i think you only missed communication with the Support from Rollbit.

this casino is building their name now and increasingly earning popularization specially from this forum so they won't risk their reputation just because you mistakenly send a coins to wrong wallet.

Best give them time or directly PM the OP or even the Manager of their signature Sir @Hhampuz as surely he will cooperate with the team and this issue will be resolved faster.


Just let it give some time because admit it that this is literally your mistake so even if they don't act to help you it is still your fault but Im sure they will settle this easily .

I think that you will have your issue resolved, with a lot of users moving their heads towards you, I think you got what you need to solve this which is the attention of the other users which will pressure Rollbit to solve your problem. Also, try to provide evidence in your OP, we never know if we are going to need it you know and to add to the credibility of the situation.

It's good that you Opened this issue here for the knowledge of everyone because this is a common mistakes specially sometimes that you are over confident in playing that you missed something to double checked and also The site must have a warning message like what DuelBits has ,i actually done same thing in the past but because of the warning i have come to change the address.
Maybe this will also open to Rollbit to have this feature though it is clearly mentioned every withdrawal to specifically send only appropriate coins in each wallets.

I think it is not possible LTC to be sent to BTC wallet. In fact, every site should be showing an error message when they find the address doesn't meet the criteria. t shouldn't be a lot of work; need some changes in the code.
Your second assumption is correct I guess and there's nothing wrong to give a refund.

^ That is what we call, careless or negligence, if the site will deny that problem, there is nothing you can do is to accept it a learn from those reasons.
This is what commonly the issue has when you are very lazy or not even reading first the TOS, if so there's possible they will return it, just accept the fact and learn more. But however, thank you for bringing that issue here, and probably you should try again to contact their support or bringing up this issue to their ann thread. Nevertheless, I am hoping Rollbit team will looking this and improve this feature.

It's your problem for not checking carefully if it's a btc or ltc wallet address. Anyway, it's good that you share it here even if it's clearly your fault for making that mistake. If they have the feature the same as duelbits as mentioned by ryzaadit then they won't be bothered by it since the withdrawal transaction won't happen. I would do what they suggested to expose this problem on the ann thread itself or Hhampuz which is the campaign manager of rollbit.

DuelBits have that feature.

If you use ETH address on BTC network then they are gonna send you to notify "Invalid Bitcoin Address", IDK about Rollbit did they have such that feature or not! IMO there has 2 scenario happen:
- The fund actually send to the wrong address
- @OP balance fund only deducted but the withdraw can't happen on the system rollbits due not supported address, so need manual process to fill the balance into @OP account and redo the withdraw.

The best way, always rollbits who know this answer, however the one make a mistake is user so don't hope to much! I also have some experience problem deposit 265$ to wrong chain ETH with BSC address the reality this fund can be recovery.

Guess what? they don't want to recover it and always show me their FAQ doesn't even try. Is actually good casino, but due of that reason I leave them the casino maybe potential become a major casino and I also support them.

Since my issue and how their team response, Ignore me as well decide not repply or discus on their thread anymore.

I often see on gambling sites or exchange wallets that state:
Wrong recipient address may cause your withdrawal to be lost.
or
What happens to you is a complicated case, zero percentage of money can be returned for negligence in withdrawing LTC to BTC Address.

If so try to contact these two people but I'm not sure they can help because of your own mistake in placing the withdrawal.

Rollbitcom

Hhampuz

Very difficult to refund in case of delivery error/different address.

And one more thing for the OP, proof of delivery is important in this matter.

You might want to also include screenshots of the conversation that you had with their support ^{[might come in handy]}.
^{- You should've posted this on their "ann thread" instead [more exposure].}

If you decide to do this, the "move" button is in the bottom left corner of the page.

If I'm correct, it's not lost anywhere in the chain. It was a non-executable withdrawal request. If so, they must have associated with you although they are not exactly liable for this operation. But when someone thinks of a sustainable casino, they must have helped you to give the fund back although it will be a lengthy process to handle. I believe this case will be solved professionally since you have posted it here; better move in scam accusation.
On a side note, be sure when you transact in cryptocurrency. you can lose a big amount if you are not enough cautious.

I've accidently withdrew LTC on Rollbit.com to my BTC wallet, I know this is a dumb mistake on my part but at the minute support don't want to know never mind help me. My point is that no LTC address begins with 3 like the BTC address I tried to withdraw to on accident does, and what if someone made this same mistake but with 50k, 100k? This is less than $100 and they don't want to know so far, never mind change the code of the website so this does not happen to anyone else, so far support just say 'it's not our fault' my argument is that it's both our faults, if the site didn't let me send LTC to a BTC address then it would not have happened, many exchanges and wallets have already thought about this issue and do not let you send LTC to a BTC address.

I take part responsibility and know it was a dumb mistake, but guys they aren't even bothered, not about updating the site to fix this potential issue happening to someone withdrawing a lot mote than I am


Edit 23/06/21: Just letting everyone know I have sent Hhampuz a private message on here explaining the situation and will keep you all updated, thanks for all you're comments.

Edit 2: No reply from Hhampuz so messaged support again and they want to potentially fix this so it doesn't happen again and got the Devs looking at it, but don't want to re imbursed my $90 lol. I have deposited in total around $340 and this was my first withdrawal, looks like I'm finding a new casino.

https://blockchair.com/litecoin/transaction/8ecdbe06b358422a00bc1ee545d79869ea156794306941d580ef085edc4c3211

Basically, 'Yeah where fixing the issue that could have stopped this but f*ck you'

Screenshots of chat:

https://prnt.sc/16gsc1j

https://prnt.sc/16gso2j

This casino really doesn't care to be honest, be careful guys because they will not help you even if they know it's a problem on there end. All they say to me is it's my fault, must be as broke as me and don't want to pay $90 to keep a loyal customer and obviously I would have updated this thread saying how good they are, but they are horrible.

Final edit 24/06/21: Rollbit have now fixed this issue from happening to anyone else and issued everyone this happened to a refund! Good job rollbit! Good to see you aren't like most none crypto casinos and that we actually have a voice, thank you.