[SOLVED] Self excluded from Stake - but cannot make withdrawal.

coin-investor

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Quote from: mrbond045 on October 31, 2021, 09:43:27 AM

Sorry for not coming up with an update.

Everything is fine, I have been allowed to make withdrawals and the account is thus closed after that.

Thanks everyone

Then it's time to change the title of this thread and lock it the issue is resolved, it's your responsibility to give the community an update on your issue now that's everything are ok it's time to move on and we can start by changing the title and locking this thread.

mrbond045

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Sorry for not coming up with an update.

Everything is fine, I have been allowed to make withdrawals and the account is thus closed after that.

Thanks everyone

Slow death

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Quote from: mirakal on October 31, 2021, 08:55:03 AM

Quote from: Silberman on October 30, 2021, 02:41:23 PM

Quote from: mak013 on October 29, 2021, 02:07:33 AM

Quote from: khaled0111 on October 28, 2021, 06:59:38 PM

Quote from: mak013 on October 28, 2021, 01:42:02 AM

And why he decided to create this thread? Why he doesn`t want just to wait or to contact with the support privately? I don`t see any reason for Stake to help OP in any way. May be my example is rough enough but the main idea is true. If Stake will help to one thread - next user will not wait but will create a new same thread.

As per Stake's ToS, OP is within his right to make a withdrawal request even if he is self excluded. Self exclusion is meant to help gamblers with their gambling problems by preventing them from placing bets. But it doesn't give the casino the right to confiscate your money.
OP did contact their customer support but they denied his request, obviously because of their ignorance of their own terms! So what should he wait for?
Anyway, I suppose his case was resolved since he hasn't been active here for days.

Sorry, i was wrong. In such dispute i`ve forgot about the beginning. I read the first post again and see that OP made his steps to decide a problem. He just could to make this post in the Stake thread or pm to Stake official member may be.
But i think the problem is solved if we don`t see him for days.

We all make some mistakes by misreading a piece of information so that is just natural, probably the OP created this thread for the very same reason he could not wait for his self-exclusion to end, he is simply an impatient person and he wanted the opinion of the community about the subject, even if it was clear that it was more simple to resolve this through the appropriate channels that Stake has prepared for these kind of eventualities.

That's right, he would not be able to get sympathy from the community as the rules were very clear and stake as a company cannot make an exemption to violate their rules just because one of their clients' asked for it or think that it's unjust. This thread teaches gamblers to read the rules before clicking, and I hope gamblers read this thread so they are aware of the self-exclusion rules.

honestly speaking I have a habit of always forgetting to read the casinos TOS before creating an account, I think that my flaw is something that most people also have, when a person needs to create an account urgently, the person simply forget to read TOS before creating account. in my case as I don't use VPN and I always put my real data and I don't have problems with KYC, I can do it whenever the casino wants me to do it so I don't read the TOS, but I need to start reading the TOS before creating an account

mirakal

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Quote from: Silberman on October 30, 2021, 02:41:23 PM

Quote from: mak013 on October 29, 2021, 02:07:33 AM

Quote from: khaled0111 on October 28, 2021, 06:59:38 PM

Quote from: mak013 on October 28, 2021, 01:42:02 AM

And why he decided to create this thread? Why he doesn`t want just to wait or to contact with the support privately? I don`t see any reason for Stake to help OP in any way. May be my example is rough enough but the main idea is true. If Stake will help to one thread - next user will not wait but will create a new same thread.

As per Stake's ToS, OP is within his right to make a withdrawal request even if he is self excluded. Self exclusion is meant to help gamblers with their gambling problems by preventing them from placing bets. But it doesn't give the casino the right to confiscate your money.
OP did contact their customer support but they denied his request, obviously because of their ignorance of their own terms! So what should he wait for?
Anyway, I suppose his case was resolved since he hasn't been active here for days.

Sorry, i was wrong. In such dispute i`ve forgot about the beginning. I read the first post again and see that OP made his steps to decide a problem. He just could to make this post in the Stake thread or pm to Stake official member may be.
But i think the problem is solved if we don`t see him for days.

We all make some mistakes by misreading a piece of information so that is just natural, probably the OP created this thread for the very same reason he could not wait for his self-exclusion to end, he is simply an impatient person and he wanted the opinion of the community about the subject, even if it was clear that it was more simple to resolve this through the appropriate channels that Stake has prepared for these kind of eventualities.

That's right, he would not be able to get sympathy from the community as the rules were very clear and stake as a company cannot make an exemption to violate their rules just because one of their clients' asked for it or think that it's unjust. This thread teaches gamblers to read the rules before clicking, and I hope gamblers read this thread so they are aware of the self-exclusion rules.

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Quote from: mak013 on October 29, 2021, 02:07:33 AM

Quote from: khaled0111 on October 28, 2021, 06:59:38 PM

Quote from: mak013 on October 28, 2021, 01:42:02 AM

And why he decided to create this thread? Why he doesn`t want just to wait or to contact with the support privately? I don`t see any reason for Stake to help OP in any way. May be my example is rough enough but the main idea is true. If Stake will help to one thread - next user will not wait but will create a new same thread.

As per Stake's ToS, OP is within his right to make a withdrawal request even if he is self excluded. Self exclusion is meant to help gamblers with their gambling problems by preventing them from placing bets. But it doesn't give the casino the right to confiscate your money.
OP did contact their customer support but they denied his request, obviously because of their ignorance of their own terms! So what should he wait for?
Anyway, I suppose his case was resolved since he hasn't been active here for days.

Sorry, i was wrong. In such dispute i`ve forgot about the beginning. I read the first post again and see that OP made his steps to decide a problem. He just could to make this post in the Stake thread or pm to Stake official member may be.
But i think the problem is solved if we don`t see him for days.

Not everyone knows everything, if you don't know anything just ask that is why the forum is here and even stake appointment representative to handle such things such like every other platforms. When you are frustrated seeking guidance about what to do is a wise choice than doing everything on their own.

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Quote from: mak013 on October 29, 2021, 02:07:33 AM

Quote from: khaled0111 on October 28, 2021, 06:59:38 PM

Quote from: mak013 on October 28, 2021, 01:42:02 AM

And why he decided to create this thread? Why he doesn`t want just to wait or to contact with the support privately? I don`t see any reason for Stake to help OP in any way. May be my example is rough enough but the main idea is true. If Stake will help to one thread - next user will not wait but will create a new same thread.

As per Stake's ToS, OP is within his right to make a withdrawal request even if he is self excluded. Self exclusion is meant to help gamblers with their gambling problems by preventing them from placing bets. But it doesn't give the casino the right to confiscate your money.
OP did contact their customer support but they denied his request, obviously because of their ignorance of their own terms! So what should he wait for?
Anyway, I suppose his case was resolved since he hasn't been active here for days.

Sorry, i was wrong. In such dispute i`ve forgot about the beginning. I read the first post again and see that OP made his steps to decide a problem. He just could to make this post in the Stake thread or pm to Stake official member may be.
But i think the problem is solved if we don`t see him for days.

We all make some mistakes by misreading a piece of information so that is just natural, probably the OP created this thread for the very same reason he could not wait for his self-exclusion to end, he is simply an impatient person and he wanted the opinion of the community about the subject, even if it was clear that it was more simple to resolve this through the appropriate channels that Stake has prepared for these kind of eventualities.

Saint-loup

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Quote from: mak013 on October 28, 2021, 01:42:02 AM

Quote from: Silberman on October 27, 2021, 03:00:38 PM

Quote from: mak013 on October 27, 2021, 02:42:07 AM

As i see it was the OP mistake. I don`t understand why Stake have to return his balance? The next step will "i made wrong bet, give me my money back"? There are rules, OP accepted with these rules, no problem. If Stake will say "ok, let do as he wants" - tomorrow it will be 10-20-100 OP telling the same and "you did it once, why don`t you want to do it again?"

The example you are giving does not really match the situation of the OP, in the case of a bet that can be proven to be completely fair then there is nothing to do and we must accept the outcome, in this case he did not lost his capital he just lost access to it due to the self-exclusion rules at Stake, one easy way to deal with this will be to simply wait until the self-exclusion ended, but it seems the OP did not wanted that so the other option is to contact the customer service at stake and ask for a manual withdrawal.

And why he decided to create this thread? Why he doesn`t want just to wait or to contact with the support privately? I don`t see any reason for Stake to help OP in any way. May be my example is rough enough but the main idea is true. If Stake will help to one thread - next user will not wait but will create a new same thread.

And? What would be wrong with that? It's the gambling section here, it should be dedicated to real gambler questions and issues, and not to bounty posters. As khaled0111 said this feature is intended to help customers to protect their funds, then it would be dishonest and hypocritical to confiscate them because the customer had just forgot something before requesting his self-exclusion.

mak013

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Quote from: khaled0111 on October 28, 2021, 06:59:38 PM

Quote from: mak013 on October 28, 2021, 01:42:02 AM

And why he decided to create this thread? Why he doesn`t want just to wait or to contact with the support privately? I don`t see any reason for Stake to help OP in any way. May be my example is rough enough but the main idea is true. If Stake will help to one thread - next user will not wait but will create a new same thread.

As per Stake's ToS, OP is within his right to make a withdrawal request even if he is self excluded. Self exclusion is meant to help gamblers with their gambling problems by preventing them from placing bets. But it doesn't give the casino the right to confiscate your money.
OP did contact their customer support but they denied his request, obviously because of their ignorance of their own terms! So what should he wait for?
Anyway, I suppose his case was resolved since he hasn't been active here for days.

Sorry, i was wrong. In such dispute i`ve forgot about the beginning. I read the first post again and see that OP made his steps to decide a problem. He just could to make this post in the Stake thread or pm to Stake official member may be.
But i think the problem is solved if we don`t see him for days.

khaled0111

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Quote from: mak013 on October 28, 2021, 01:42:02 AM

And why he decided to create this thread? Why he doesn`t want just to wait or to contact with the support privately? I don`t see any reason for Stake to help OP in any way. May be my example is rough enough but the main idea is true. If Stake will help to one thread - next user will not wait but will create a new same thread.

As per Stake's ToS, OP is within his rights to make a withdrawal request even if he is self excluded. Self exclusion is meant to help gamblers with their gambling problems by preventing them from placing bets. But it doesn't give the casino the right to confiscate your money.
OP did contact their customer support but they denied his request, obviously because of their ignorance of their own terms! So what should he wait for?
Anyway, I suppose his case was resolved since he hasn't been active here for days.

Natalim

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Quote from: mak013 on October 27, 2021, 01:07:16 PM

Quote from: Natalim on October 27, 2021, 07:03:50 AM

Quote from: mak013 on October 27, 2021, 02:42:07 AM

As i see it was the OP mistake. I don`t understand why Stake have to return his balance? The next step will "i made wrong bet, give me my money back"? There are rules, OP accepted with these rules, no problem. If Stake will say "ok, let do as he wants" - tomorrow it will be 10-20-100 OP telling the same and "you did it once, why don`t you want to do it again?"

Your example is wrong, the topic is about Self exclusion, a feature from a gambling site where you can lock your account and when it's lock you cannot access your balance, OP made a mistake by forgetting that he still has a balance, so he is now complaining that he should be allowed to withdraw even if the account is under self-exclusion.

Why it is wrong? Why Stake have to change their regulations for his mistake? I think they had some reasons to include this point when they elaborated the terms and conditions. And OP asks to make an exception for him. And he does it on the board, not in private messages, not e-mail. Why is it so?

You are talking about a bet as an example, once you place your bet, you cannot undo it (unless there's a cashout feature if you know what I mean).

It's not that stake takes his money, the money is still in his account but since the account is under self-exclusion, he cannot touch or withdraw the money until the self-exclusion period expired. That's what I'm trying to say.

mak013

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Quote from: Silberman on October 27, 2021, 03:00:38 PM

Quote from: mak013 on October 27, 2021, 02:42:07 AM

As i see it was the OP mistake. I don`t understand why Stake have to return his balance? The next step will "i made wrong bet, give me my money back"? There are rules, OP accepted with these rules, no problem. If Stake will say "ok, let do as he wants" - tomorrow it will be 10-20-100 OP telling the same and "you did it once, why don`t you want to do it again?"

The example you are giving does not really match the situation of the OP, in the case of a bet that can be proven to be completely fair then there is nothing to do and we must accept the outcome, in this case he did not lost his capital he just lost access to it due to the self-exclusion rules at Stake, one easy way to deal with this will be to simply wait until the self-exclusion ended, but it seems the OP did not wanted that so the other option is to contact the customer service at stake and ask for a manual withdrawal.

And why he decided to create this thread? Why he doesn`t want just to wait or to contact with the support privately? I don`t see any reason for Stake to help OP in any way. May be my example is rough enough but the main idea is true. If Stake will help to one thread - next user will not wait but will create a new same thread.

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Quote from: davis196 on October 22, 2021, 06:03:10 AM

I don't understand why OP self-excluded his account while having Bitcoins in that account?
Is this done by mistake?
[...]
What does account self-exclusion mean?Is it the same as deactivating or deleting your account.

Probably, yes, coz funds will be disabled on that account after enabling this feature which is kinda security of user's gambling habit, if you want to stop gambling either temporarily or permanent. Withdrawals/deposits are also prohibited by this time of self-exclusion no until its done(if temporary).

By this time op should have the answers from their CS, and by the looks of it, it's solved already coz if not, probably op still posting here complaining.

Silberman

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Quote from: mak013 on October 27, 2021, 02:42:07 AM

As i see it was the OP mistake. I don`t understand why Stake have to return his balance? The next step will "i made wrong bet, give me my money back"? There are rules, OP accepted with these rules, no problem. If Stake will say "ok, let do as he wants" - tomorrow it will be 10-20-100 OP telling the same and "you did it once, why don`t you want to do it again?"

The example you are giving does not really match the situation of the OP, in the case of a bet that can be proven to be completely fair then there is nothing to do and we must accept the outcome, in this case he did not lost his capital he just lost access to it due to the self-exclusion rules at Stake, one easy way to deal with this will be to simply wait until the self-exclusion ended, but it seems the OP did not wanted that so the other option is to contact the customer service at stake and ask for a manual withdrawal.

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Quote from: Natalim on October 27, 2021, 07:03:50 AM

Quote from: mak013 on October 27, 2021, 02:42:07 AM

As i see it was the OP mistake. I don`t understand why Stake have to return his balance? The next step will "i made wrong bet, give me my money back"? There are rules, OP accepted with these rules, no problem. If Stake will say "ok, let do as he wants" - tomorrow it will be 10-20-100 OP telling the same and "you did it once, why don`t you want to do it again?"

Your example is wrong, the topic is about Self exclusion, a feature from a gambling site where you can lock your account and when it's lock you cannot access your balance, OP made a mistake by forgetting that he still has a balance, so he is now complaining that he should be allowed to withdraw even if the account is under self-exclusion.

I was watching some people talking about getting banned on Sports betting due to arbitrage related issues.
They all mentioned that at some point sports betting websites will rate limit or block/ban the user who's making a lot of profit from them.

Now another thing is Stake is using 3rd party bookie and i've noticed that when i placed a sports bet on the "not-mentioned" website then the match on which i placed the bet on "not-mentioned" makes the match disappear from stakes and i when i canceled the bet I could see that match.

This problem however doesn't occur when I access these two websites using tor.

mak013

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Quote from: Natalim on October 27, 2021, 07:03:50 AM

Quote from: mak013 on October 27, 2021, 02:42:07 AM

As i see it was the OP mistake. I don`t understand why Stake have to return his balance? The next step will "i made wrong bet, give me my money back"? There are rules, OP accepted with these rules, no problem. If Stake will say "ok, let do as he wants" - tomorrow it will be 10-20-100 OP telling the same and "you did it once, why don`t you want to do it again?"

Your example is wrong, the topic is about Self exclusion, a feature from a gambling site where you can lock your account and when it's lock you cannot access your balance, OP made a mistake by forgetting that he still has a balance, so he is now complaining that he should be allowed to withdraw even if the account is under self-exclusion.

Why it is wrong? Why Stake have to change their regulations for his mistake? I think they had some reasons to include this point when they elaborated the terms and conditions. And OP asks to make an exception for him. And he does it on the board, not in private messages, not e-mail. Why is it so?

Natalim

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Quote from: mak013 on October 27, 2021, 02:42:07 AM

As i see it was the OP mistake. I don`t understand why Stake have to return his balance? The next step will "i made wrong bet, give me my money back"? There are rules, OP accepted with these rules, no problem. If Stake will say "ok, let do as he wants" - tomorrow it will be 10-20-100 OP telling the same and "you did it once, why don`t you want to do it again?"

Your example is wrong, the topic is about Self exclusion, a feature from a gambling site where you can lock your account and when it's lock you cannot access your balance, OP made a mistake by forgetting that he still has a balance, so he is now complaining that he should be allowed to withdraw even if the account is under self-exclusion.

mak013

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As i see it was the OP mistake. I don`t understand why Stake have to return his balance? The next step will "i made wrong bet, give me my money back"? There are rules, OP accepted with these rules, no problem. If Stake will say "ok, let do as he wants" - tomorrow it will be 10-20-100 OP telling the same and "you did it once, why don`t you want to do it again?"

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Quote from: smyslov on October 25, 2021, 01:58:29 AM

Quote from: davis196 on October 22, 2021, 06:03:10 AM

I don't understand why OP self-excluded his account while having Bitcoins in that account?
Is this done by mistake?
I also don't understand why this thread is still active,since OP hasn't responded with an update about his problem.
What does account self-exclusion mean?Is it the same as deactivating or deleting your account.
I have used Stake.com 3 years ago and I don't remember anything about account self-exclusion.

Obviously, he is not aware of the rule, it's an honest mistake he doesn't know the consequence the lesson here is players must make sure to study the functions of the gambling site they are playing, you cannot put the blame on the site you are playing because of your carelessness,
even if OP is not posting here for an update this is a good reference when it comes to self-exclusion.

Actually, he was aware of the rules, the problem is he forgot that he still has a balance on the vault, he said "in theory, it's allowed", but the site said no because it's already in the rules and theory does not apply here when the rules are clear before you sign up on something.

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Quote from: davis196 on October 22, 2021, 06:03:10 AM

I don't understand why OP self-excluded his account while having Bitcoins in that account?
Is this done by mistake?
I also don't understand why this thread is still active,since OP hasn't responded with an update about his problem.
What does account self-exclusion mean?Is it the same as deactivating or deleting your account.
I have used Stake.com 3 years ago and I don't remember anything about account self-exclusion.

Obviously, he is not aware of the rule, it's an honest mistake he doesn't know the consequence the lesson here is players must make sure to study the functions of the gambling site they are playing, you cannot put the blame on the site you are playing because of your carelessness,
even if OP is not posting here for an update this is a good reference when it comes to self-exclusion.

Saint-loup

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Quote from: Silberman on October 21, 2021, 01:44:17 PM

It has been 5 days since the OP logged into his account and we do not have an answer about what happened, this is very common when things get resolved and the only reason for creating an account on this site and interact with us is taken away, then the OP never returns to tell us how things evolved, I suppose it was positive as this was a clear case, he just forgot some of his money on his account and he wanted it back, still it would be nice to actually know for sure this was the case.

I agree with you, it's sad to see people not coming back when their issue had been resolved. Not only to thank users who brought their helps but more importantly to update their cases and to explain how they've finally managed to solve their problem. In addition it can freely hurt the reputation of the platform involved.

Silberman

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Quote from: davis196 on October 22, 2021, 06:03:10 AM

I don't understand why OP self-excluded his account while having Bitcoins in that account?
Is this done by mistake?
I also don't understand why this thread is still active,since OP hasn't responded with an update about his problem.
What does account self-exclusion mean?Is it the same as deactivating or deleting your account.
I have used Stake.com 3 years ago and I don't remember anything about account self-exclusion.

If people only gamble occasionally then it makes more sense they forget they have some money available on their accounts, even then in most casinos it is very obvious that you still have some balance in your account as that number is displayed very prominently so you can know if you can keep gambling or not, so it is obvious this was a mistake by the OP, unfortunately this seems one of the cases in which we will never find out how all ended as I doubt the OP will come back and update us about what happened.

Finestream

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Quote from: davis196 on October 22, 2021, 06:03:10 AM

What does account self-exclusion mean?Is it the same as deactivating or deleting your account.
I have used Stake.com 3 years ago and I don't remember anything about account self-exclusion.

Your question has been answered in the above post, but for your convenience, let me put the rules for self-exclusion.

https://stake.com/policies/self-exclusion

Some gamblers even though they are gambling for years already are not aware, even me, lol. I'm aware of self-exclusion but I'm not aware that stake has this feature.

Slow death

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Quote from: davis196 on October 22, 2021, 06:03:10 AM

I don't understand why OP self-excluded his account while having Bitcoins in that account?
Is this done by mistake?

OP said that when he self-excluded he forgot he had funds in his stake.com account, well I think it's a little tricky for someone to self-exclude and forget that he has funds in his account, normally few people forget money, if there is anything in which people hardly forget and money. I imagine that the OP might not have used the stake in a while and for that reason it would be easier for him to forget that he had funds in his account.

Quote from: davis196 on October 22, 2021, 06:03:10 AM

I also don't understand why this thread is still active,since OP hasn't responded with an update about his problem.

well the community is trying to help

Quote from: davis196 on October 22, 2021, 06:03:10 AM

What does account self-exclusion mean?Is it the same as deactivating or deleting your account.

yes, when the account owner decided by himself to delete the account, i think that's it

Maasdamer

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Quote from: davis196 on October 22, 2021, 06:03:10 AM

I don't understand why OP self-excluded his account while having Bitcoins in that account?
Is this done by mistake?
I also don't understand why this thread is still active,since OP hasn't responded with an update about his problem.
What does account self-exclusion mean?Is it the same as deactivating or deleting your account.
I have used Stake.com 3 years ago and I don't remember anything about account self-exclusion.

"I just forgot that I had BTC in Vault before I closed the account. No, this is not from bonuses or promotions. This is an amount that I myself have put into Vault."

davis196

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I don't understand why OP self-excluded his account while having Bitcoins in that account?
Is this done by mistake?
I also don't understand why this thread is still active,since OP hasn't responded with an update about his problem.
What does account self-exclusion mean?Is it the same as deactivating or deleting your account.
I have used Stake.com 3 years ago and I don't remember anything about account self-exclusion.

AicecreaME

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Quote from: mrbond045 on October 16, 2021, 08:41:37 AM

Hi, I have self excluded my account on stake.com.

I would like to make withdrawal, but get this error "You are not allowed to do that".

The amount is 0.00615500 BTC

In theory, it should be allowed to make withdrawal even if you are self-excluded by having support do it manually for you. Or am I wrong?

I have contacted support and they believe that it is not possible to make withdrawals Huh

Should I just leave the amount there and do nothing?

I hope someone from Stake support reads this.

There must be a solution?

According to their policy, you cannot withdraw any of your funds the moment you put your account into self-exclusion. You should have read their policies first before you made a move. Otherwise, you'll get trouble such as this one. You could have avoided this since this was clearly written in their guidelines.

But instead of playing the blame-game, I suggest you email them about your complaint to see what their representatives can do for your account. It's still much better to seek help and advice on the platform itself where you had a problem with, so that they can reach out to you and solve the issue at hand.

If you have the time, please update us what happened. This can be a future reference for those who will have the same situation happen to them (but i hope there would be none).

bittraffic

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Quote from: DoublerHunter on October 21, 2021, 04:21:02 PM

Quote from: worldofcoins on October 21, 2021, 04:11:36 PM

Another case for Stake, guess there are too many gambling websites these days getting these accusations, For stake, it's the 2nd one I've seen first one was regarding someone whose Sports Bet they Void and he didn't get the full amount of winning even though he pressed the button.

In your case, it's related to withdrawal and I don't think they're going to risk their reputation for a small amount of 0.006 so you'll get your withdrawal unless you've broken a rule in their T&C.

^ I that amount? I don't think Stake will let ruin their reputation just because of that amount. I know Stake.com for how many years because I have also an account there that is rarely open but when I was in my session for gambling, I don't have encountered that experience. But yes, we need to hear the side of the Stake and what is the reason behind the allegation, and also if this user has been violated the TOS which is more important than anything else.
Op try to wait first for a while.

I doubt for such amount stake.com will run. It's not worth it. But i think i have seen a similar thread like this accusing stake casino as well. But OP probably got it and doesn't have time to return here to reply he got it back.

But why do the self-exclusion? If he wants to stop gambling then get your coins out so you won't have to worry behind your mind whether someone will log in and bet all your 0.06 BTC or withdraw it for you.

DoublerHunter

hero member

Activity: 2590

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Quote from: worldofcoins on October 21, 2021, 04:11:36 PM

Another case for Stake, guess there are too many gambling websites these days getting these accusations, For stake, it's the 2nd one I've seen first one was regarding someone whose Sports Bet they Void and he didn't get the full amount of winning even though he pressed the button.

In your case, it's related to withdrawal and I don't think they're going to risk their reputation for a small amount of 0.006 so you'll get your withdrawal unless you've broken a rule in their T&C.

^ I that amount? I don't think Stake will let ruin their reputation just because of that amount. I know Stake.com for how many years because I have also an account there that is rarely open but when I was in my session for gambling, I don't have encountered that experience. But yes, we need to hear the side of the Stake and what is the reason behind the allegation, and also if this user has been violated the TOS which is more important than anything else.
Op try to wait first for a while.

worldofcoins

sr. member

Activity: 1820

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Telegram: @worldofcoinss

Another case for Stake, guess there are too many gambling websites these days getting these accusations, For stake, it's the 2nd one I've seen first one was regarding someone whose Sports Bet they Void and he didn't get the full amount of winning even though he pressed the button.

In your case, it's related to withdrawal and I don't think they're going to risk their reputation for a small amount of 0.006 so you'll get your withdrawal unless you've broken a rule in their T&C.

Silberman

legendary

Activity: 2534

Merit: 1338

It has been 5 days since the OP logged into his account and we do not have an answer about what happened, this is very common when things get resolved and the only reason for creating an account on this site and interact with us is taken away, then the OP never returns to tell us how things evolved, I suppose it was positive as this was a clear case, he just forgot some of his money on his account and he wanted it back, still it would be nice to actually know for sure this was the case.

bonjouros

jr. member

Activity: 307

Merit: 1

You can contact them through their email or post them on their ANN thread. I'm sure that they will give it back to you just like what one user said here I think it will be done manually so you really need to contact them to help you out with your withdrawal.

traderethereum

hero member

Activity: 2870

Merit: 574

Vave.com - Crypto Casino

Quote from: mrbond045 on October 16, 2021, 10:08:09 AM

Quote from: acroman08 on October 16, 2021, 09:10:35 AM

you should post this on their ANN thread. stunna(their forum representative) might be able to help you with your case.

I read their self-exclusion policy and it does say there that "if requested or if they deemed it necessary all the remaining funds on your account will be manually returned to you." their exclusion policy also says that "you are not allowed to leave any balance on your account during your exclusion time. you will also not be allowed to access your account and make withdrawals during your exclusion time". so yeah, base on their self-exclusion policy. you should be able to get your funds if you request for it on their support.

I have now sent a complaint to [email protected]. I agree that it should be possible to request a withdrawal.

I will update this thread as soon as I receive a response from the complaint.

If you do not do suspicious or illegal things like breaking their TOS, you should not worry and it is better to wait for their reply.
While you are waiting for their reply, you can ask about your problem in their ANN like what @acroman08 said.
Maybe after you get a reply from them, you can tell us here so we know what is happen with your account and why you can not withdraw the money.
Hopefully, your case will solve without giving a problem to you.

Kakmakr

legendary

Activity: 3542

Merit: 1965

Leading Crypto Sports Betting & Casino Platform

Is this self exclusion permanent or just temporary?

A lot of casinos give you the self exclusion option, based on your requirements. So you tell them for how long you want to be self excluded. (Some people just need a break to get back on their feet and out of debt)

I agree with some of the other posters... even if you self exclude your account, you still need to have access to the money that was in the account. (The account is still there, but the gambling features was just disabled)

There must be some "system" problem that occur, after you self excluded... that are causing them not to have the ability to access your account. Huh

Saint-loup

legendary

Activity: 2604

Merit: 2353

Quote from: mrbond045 on October 16, 2021, 12:11:01 PM

Quote from: Mahdirakib on October 16, 2021, 12:01:37 PM

Quote from: acroman08 on October 16, 2021, 09:10:35 AM

I read their self-exclusion policy and it does say there that "if requested or if they deemed it necessary all the remaining funds on your account will be manually returned to you." their exclusion policy also says that "you are not allowed to leave any balance on your account during your exclusion time. you will also not be allowed to access your account and make withdrawals during your exclusion time". so yeah, base on their self-exclusion policy. you should be able to get your funds if you request for it on their support.

Don't you think the rules are a bit complicated? The first part means that he can receive his funds manually while he will go through the self-exclusion process. And the second part means that he won't be able to receive his funds during self-exclusion period. OP said he has self excluded his account. So he is in the second situation now. But I'm wondering why he hasn't withdrawn his account balance before requesting the self-exclusion.

@mrbond045, have you received the amount from any bonuses or promotions? I am interested to know that how it will be handled.

I just forgot that I had BTC in Vault before I closed the account. No, this is not from bonuses or promotions. This is an amount that I myself have put into Vault.

I can log in, but I can not do anything on the site. Can only see the balance and the usual. I get an error message if I try to make a withdrawal for example. But I was told by support that I should send an email to complaints.

I would also add that I had to close the account without thinking about anything else because I was at risk of losing even more.

If you think you were "at risk of losing even more" as you said it can mean you have some problems with addiction and self-control gambling. Then it may be a good think to lock your funds during several months at least to prevent you to gamble it with another account or elsewhere.

freedomgo

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Playbet.io - Crypto Casino and Sportsbook

Quote from: Haunebu on October 18, 2021, 02:34:52 PM

This is definitely an odd case. I don't understand why support stated that you cannot withdraw your funds. Personally, I know people who self-excluded themselves and had zero issues accessing their funds on popular sites like Stake.

It is possible that you contacted a customer support agent who had little knowledge about self-exclusion and any rules related to it which is why I advise trying to contact them again and again until your problem gets solved op.

You could also continue trying to contact their representatives on this forum though this is the slower route when compared to contacting customer support on their site.

I think these are the rules that would answer the concern of OP.

Quote

You are not permitted to leave any balance in your account during a self-exclusion time period. You will not be able to access your account to withdraw any funds during your requested self-exclusion.

https://stake.com/policies/self-exclusion

Therefore you should have no funds in your account once you go for the self-exclusion, so it's a bit confusing why OP cannot withdraw his balance. Maybe contacting them directly will solve the problem or posting on the ANN thread as there might be some gamblers who experience the same so we can also hear their side and the steps they make to solve their problem.

Haunebu

hero member

Activity: 3178

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www.Crypto.Games: Multiple coins, multiple games

This is definitely an odd case. I don't understand why support stated that you cannot withdraw your funds. Personally, I know people who self-excluded themselves and had zero issues accessing their funds on popular sites like Stake.

It is possible that you contacted a customer support agent who had little knowledge about self-exclusion and any rules related to it which is why I advise trying to contact them again and again until your problem gets solved op.

You could also continue trying to contact their representatives on this forum though this is the slower route when compared to contacting customer support on their site.

shasan

copper member

Activity: 2380

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Playbet.io - Crypto Casino and Sportsbook

Quote from: mrbond045 on October 16, 2021, 08:41:37 AM

In theory, it should be allowed to make withdrawal even if you are self-excluded by having support do it manually for you. Or am I wrong?

I have contacted support and they believe that it is not possible to make withdrawals Huh

Should I just leave the amount there and do nothing?

If you self excluded then you should wait until the self excluded time expire to withdraw your fund. I think You are unable to withdraw the fund before the expiration of the self excluded time. So, you should not leave the amount you should just wait to withdraw the fund after expiration of the self excluded time.

Silberman

legendary

Activity: 2534

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Quote from: brassnuts on October 18, 2021, 08:02:46 AM

Quote from: mirakal on October 18, 2021, 07:56:55 AM

There's nothing you can do because you are guided by the rules when you apply for your account to get self- excluded.
It's written in the rules that you cannot touch your balance when you are under "self exclusion", so you made a mistake here, you should withdraw your balance first before you get your account self excluded.

read carefully again the rules
https://stake.com/policies/self-exclusion

There is no mistake here. I have seen many instances of self exclusion on many different sites in the industry. People more often than not, actually leave a balance when they self exclude. The money is sometimes automatically returned or you message the site and the process it manually.

To think that a self excluded player can never ever withdraw their balance after self excluding is absurd, albeit that they cannot actually instigate the withdrawal themselves.

You will get your money OP.

I think that what he means and what I understand as well by reading their rules is that before a period of self-exclusion players should get all their money out of the casino, because otherwise automatic withdrawals, the ones we all experiment while we play at the casino, are going to be disallowed, however in the case of someone like the OP that left some money in his account the right procedure is to contact support so a manual withdrawal is allowed, so I do not see anything here that goes against what it is directly stated on the rules and as such the OP will get his money eventually.

brassnuts

copper member

Activity: 118

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Quote from: mirakal on October 18, 2021, 07:56:55 AM

There's nothing you can do because you are guided by the rules when you apply for your account to get self- excluded.
It's written in the rules that you cannot touch your balance when you are under "self exclusion", so you made a mistake here, you should withdraw your balance first before you get your account self excluded.

read carefully again the rules
https://stake.com/policies/self-exclusion

There is no mistake here. I have seen many instances of self exclusion on many different sites in the industry. People more often than not, actually leave a balance when they self exclude. The money is sometimes automatically returned or you message the site and the process it manually.

To think that a self excluded player can never ever withdraw their balance after self excluding is absurd, albeit that they cannot actually instigate the withdrawal themselves.

You will get your money OP.

mirakal

legendary

Activity: 3108

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Leading Crypto Sports Betting & Casino Platform

There's nothing you can do because you are guided by the rules when you apply for your account to get self- excluded.
It's written in the rules that you cannot touch your balance when you are under "self exclusion", so you made a mistake here, you should withdraw your balance first before you get your account self excluded.

read carefully again the rules
https://stake.com/policies/self-exclusion

robelneo

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Quote from: YOSHIE on October 17, 2021, 11:56:00 PM

I don't see you doing, the suggestion said by @acroman08, like the suggestion below.

Quote from: acroman08 on October 16, 2021, 09:10:35 AM

you should post this on their ANN thread. stunna(their forum representative) might be able to help you with your case.

If you do in their thread @stunna, it's faster to respond to the problem you are currently facing, than create a new thread, maybe @stunna didn't get to see this thread.

Cases like this only they can solve, they have control in things like this, of course with the conditions they have set, I'm sure every gambling site has a way to solve problems that will arise from its participants in the future.

Stunna last log in here was five days ago

Quote

Name: Stunna Last Active: October 13, 2021, 06:30:36 AM

I also recommend that he pm Stunna he might log in anytime, and for reference also, I understand that you already sent an email to the official complaint address which is good hope you get your issue resolve and hopefully it's sooner so people will have no doubt on the reputation of Stake.com

YOSHIE

legendary

Activity: 2128

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I don't see you doing, the suggestion said by @acroman08, like the suggestion below.

Quote from: acroman08 on October 16, 2021, 09:10:35 AM

you should post this on their ANN thread. stunna(their forum representative) might be able to help you with your case.

If you do in their thread @stunna, it's faster to respond to the problem you are currently facing, than create a new thread, maybe @stunna didn't get to see this thread.

Cases like this only they can solve, they have control in things like this, of course with the conditions they have set, I'm sure every gambling site has a way to solve problems that will arise from its participants in the future.

Beparanf

hero member

Activity: 2954

Merit: 796

Quote from: Mahdirakib on October 16, 2021, 12:01:37 PM

Quote from: acroman08 on October 16, 2021, 09:10:35 AM

I read their self-exclusion policy and it does say there that "if requested or if they deemed it necessary all the remaining funds on your account will be manually returned to you." their exclusion policy also says that "you are not allowed to leave any balance on your account during your exclusion time. you will also not be allowed to access your account and make withdrawals during your exclusion time". so yeah, base on their self-exclusion policy. you should be able to get your funds if you request for it on their support.

Don't you think the rules are a bit complicated? The first part means that he can receive his funds manually while he will go through the self-exclusion process. And the second part means that he won't be able to receive his funds during self-exclusion period. OP said he has self excluded his account. So he is in the second situation now. But I'm wondering why he hasn't withdrawn his account balance before requesting the self-exclusion.

He just omitted some content of the policy that makes it looks complicated, Simply a user can't request to withdraw or access full function of the Casino once the temporary self-exclusion is already initiated until the time period for temporary self exclusion is over. But in case the user decided to permanently self exclude his account, All his balance including active bets will be send to the owners wallet before his account put in permanent closed.

If the OP above request for a temporary self exclusion, I think this answer already the question.

Quote from: Stake Policy

Requests made via our Chat function will not be actioned. However, a customer support agent will direct you to our customer support email service.

mrbond045

newbie

Activity: 4

Merit: 0

Quote from: Mahdirakib on October 16, 2021, 12:01:37 PM

Quote from: acroman08 on October 16, 2021, 09:10:35 AM

I read their self-exclusion policy and it does say there that "if requested or if they deemed it necessary all the remaining funds on your account will be manually returned to you." their exclusion policy also says that "you are not allowed to leave any balance on your account during your exclusion time. you will also not be allowed to access your account and make withdrawals during your exclusion time". so yeah, base on their self-exclusion policy. you should be able to get your funds if you request for it on their support.

Don't you think the rules are a bit complicated? The first part means that he can receive his funds manually while he will go through the self-exclusion process. And the second part means that he won't be able to receive his funds during self-exclusion period. OP said he has self excluded his account. So he is in the second situation now. But I'm wondering why he hasn't withdrawn his account balance before requesting the self-exclusion.

@mrbond045, have you received the amount from any bonuses or promotions? I am interested to know that how it will be handled.

I just forgot that I had BTC in Vault before I closed the account. No, this is not from bonuses or promotions. This is an amount that I myself have put into Vault.

I can log in, but I can not do anything on the site. Can only see the balance and the usual. I get an error message if I try to make a withdrawal for example. But I was told by support that I should send an email to complaints.

I would also add that I had to close the account without thinking about anything else because I was at risk of losing even more.

Mahdirakib

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Activity: 1946

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In Search of Incredible

Quote from: acroman08 on October 16, 2021, 09:10:35 AM

I read their self-exclusion policy and it does say there that "if requested or if they deemed it necessary all the remaining funds on your account will be manually returned to you." their exclusion policy also says that "you are not allowed to leave any balance on your account during your exclusion time. you will also not be allowed to access your account and make withdrawals during your exclusion time". so yeah, base on their self-exclusion policy. you should be able to get your funds if you request for it on their support.

Don't you think the rules are a bit complicated? The first part means that he can receive his funds manually while he will go through the self-exclusion process. And the second part means that he won't be able to receive his funds during self-exclusion period. OP said he has self excluded his account. So he is in the second situation now. But I'm wondering why he hasn't withdrawn his account balance before requesting the self-exclusion.

@mrbond045, have you received the amount from any bonuses or promotions? I am interested to know that how it will be handled.

Tessnik

member

Activity: 336

Merit: 16

On rear occasion, you will have your withdrawal process manually by support but that is possible only if you open the withdrawal ticket before your account exclusion tickets.
But if that you already request your account to be closed before trying to withdraw, you get your account close and may not be able to withdraw from it.

mrbond045

newbie

Activity: 4

Merit: 0

Quote from: acroman08 on October 16, 2021, 09:10:35 AM

you should post this on their ANN thread. stunna(their forum representative) might be able to help you with your case.

I read their self-exclusion policy and it does say there that "if requested or if they deemed it necessary all the remaining funds on your account will be manually returned to you." their exclusion policy also says that "you are not allowed to leave any balance on your account during your exclusion time. you will also not be allowed to access your account and make withdrawals during your exclusion time". so yeah, base on their self-exclusion policy. you should be able to get your funds if you request for it on their support.

I have now sent a complaint to [email protected]. I agree that it should be possible to request a withdrawal.

I will update this thread as soon as I receive a response from the complaint.

acroman08

legendary

Activity: 2436

Merit: 1104

you should post this on their ANN thread. stunna(their forum representative) might be able to help you with your case.

I read their self-exclusion policy and it does say there that "if requested or if they deemed it necessary all the remaining funds on your account will be manually returned to you." their exclusion policy also says that "you are not allowed to leave any balance on your account during your exclusion time. you will also not be allowed to access your account and make withdrawals during your exclusion time". so yeah, base on their self-exclusion policy. you should be able to get your funds if you request for it on their support.

mrbond045

newbie

Activity: 4

Merit: 0

Hi, I have self excluded my account on stake.com.

I would like to make withdrawal, but get this error "You are not allowed to do that".

The amount is 0.00615500 BTC

In theory, it should be allowed to make withdrawal even if you are self-excluded by having support do it manually for you. Or am I wrong?

I have contacted support and they believe that it is not possible to make withdrawals Huh

Should I just leave the amount there and do nothing?

I hope someone from Stake support reads this.

There must be a solution?

Topic: [SOLVED] Self excluded from Stake - but cannot make withdrawal. (Read 522 times)