I am quite surprised, even though Coobinhood has closed their exchange for a long time, but this year you can retrieve the balance in Coobinhood. I think this is a very professional team in dealing with this, even though they have told you this from the start by email.
But if this way they can solve the problem then I think if others still have balance there can do this way you can wait a few days for the team to track it down.
But I'm glad you shared your story here.
Topic: [Solved]Cobinhood Refund problem (Read 66 times)
I sent a first mail 09 Jan 2021, then a second one 13 Jan 2021.
I got a first reply 14 Jan 2021:
The problem was solved 22/01/2021
I think the most important is that they solved the problem, since they closed long time ago.
I got a first reply 14 Jan 2021:
Quote
Our team will look into this and get back to you soon. It might take 5-10 working days.
The problem was solved 22/01/2021
Quote
Thanks for your patience.
Our tech team checked the transaction and resolved the issue. You can check your COBINHOOD account and retrieve it.
We are sorry for the inconvenience caused.
Our tech team checked the transaction and resolved the issue. You can check your COBINHOOD account and retrieve it.
We are sorry for the inconvenience caused.
I think the most important is that they solved the problem, since they closed long time ago.
Good thing that their team solved it. I was curious about how long it took to help you. Did it take a long time with the support that you received? Just posting after ~12 days and resolving? I don't think it's good customer service in total if that's what happened. I hope you share it here, OP.
There was a problem and the cobinhood team solved it.
Props to them.
Props to them.
up
Hi,
I would like to transfer my tokens from cobinhood (Forget about them until now :d)
The problem is that in the refund page, there is the same address and key for all the tokens but the balances are correct.
Do you think it's a bug ?
is it possible to find the address of a token with the balance?
I tried to contact them with no success
thanks
I would like to transfer my tokens from cobinhood (Forget about them until now :d)
The problem is that in the refund page, there is the same address and key for all the tokens but the balances are correct.
Do you think it's a bug ?
is it possible to find the address of a token with the balance?
I tried to contact them with no success
thanks
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