Topic: Spectrocoin. Can't get purchased bitcoins during a week (Read 113 times)
Hi! A week ago on the 25th of January I've made two purchases of bitcoins at Spectrocoin.com, but than I noticed in one order a minor mistake in my email. At the end of domain I typed double 'm' - [email protected]. After that I urgently contacted with support using livechat and explained everything. Also I've published a ticket #893020, filled out all the needed forms, attached confirmation of payment and was informed, that fixing of my issue can take a week!!! Honestly, I was shocked to see such terms, but I waited patiently. Today the week passed, but still nothing changed and I didn't receive my bitcoins. Support agents every day during a week just telling me that responsible personnel was informed about my issue and your team is doing their best to fix it as soon as it is possible. But it looks like your team doing nothing about my problem, just taking their time and operating with my money. Nobody can tell certain terms when my problem should be resolved. There is no possibility to get contact details to the ''responsible personnel''. Please tell me how long should I wait. I've lost already more than 20% of value of my order. Please help me to get my bitcoins.
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