All they have to do is look at two documents that I sent to them, which should take about 5 seconds, and that's it. But 2 weeks and not a word from them.
You really have bunch of money that even daily limit on level 2 doesn't fit you. Take that slow process while waiting for Poloniex to response. No problem as long as you can withdraw.When that's the kind of volume you're talking about, hiring staff is the first thing you should do. If you don't, you're just a shady exchange.
They could be doing anything with your funds when you're not withdrawing them, and it's pathetic that they can't sort out these issues within a couple of weeks if they're vaguely competent.
