Unless there's something you left out from your story, I think this probably is a case of misunderstanding from someone that's jumping too quick to a conclusion. Rollbit does deny their service to US resident [see image below], but given you're an expat, you're technically a Costa Rica resident, and accessing from outside USA. Let me try to get in touch with Razer regarding this matter, see if he could retry this case and give it another look, or, at the very least, give his opinion on this case.
It might took a while for Razer to come online and noticed my PM. Please have a bit of patience for the time being.
Thanks for the heads up on this one.
OP contacted us to remove 2FA from their account after being locked out. Part of the recovery process involves them verifying their identity with us.
OP went on to submit US identity documents. After carrying out further checks, we were confident the player account was being accessed from the US.
As other members on this forum have correctly identified, we're not licensed to offer our service to anyone connecting from the US.
One of the data points we assessed during our review was the IP addresses utilised by the user.
From our logs, we see 50 unique IP addresses interacting with our service from OP's account.
29/50 of these are US IP addresses, all appearing to be residential addresses. Only 4/50 are Costa Rican, which appear to be related to a private hosting service (often associated with VPN addresses).
Further, I would suggest that this was posted in the incorrect section as there's no claim of loss here. The account was locked during a period where the user had no access to it and there was no balances on the account.
Thanks,
Razer
