Topic: Sportbet.io lock my account. I cant play game or withdrawal (Read 738 times)

Just keep kicking the guy on the ground, he admitted his mistake. WHo are you to lecture him any further? Get a life.

Here but if it is noticed that the loss of these accounts is common here and the problems are here but here when this provider here they are more than one There are reflections, but they come to the casino, but the welcome from here should not be abused.

I see, it is quite common for people to lose track of the accounts they may create, and while in many cases this is not a problem, like when you create several emails with the same provider and there is not any problem at all, when it comes to casinos this is in fact a problem, as then the casino employees may think you are abusing their welcome bonuses even if that was not really your intention to begin with, so things have been clarified and it is probably time to close this thread.

Then there is absolutely nothing left to discuss here and you should not even expect any further response from Sportsbet. At the very beginning you misled everyone here and left out this crucial part of "the story". You have used multiple accounts, it doesn't matter when they were created or how old they were. I don't understand why so many people here ignore how a terms of service works - just because you don't read them on a regular basis, often just assuming they are sensible legal policies, does not exclude you from being held to them if you agree to those policies at the sign up stage. As part of that it is clearly laid out that you cannot have multiple accounts, you had multiple accounts and abused a promotion then got blocked, end of story. Maybe you should lock or even delete this thread, as you now know were in the wrong.

Those 2 accounts I haven't used since 2019
But I was wrong and I accept

So this means you already accept the fact that you violated their TOS? and you won't get your funds that had been locked?
or is there something that comes to agreement from the team and your side?
updating us here will help more to understand what will happen if there is something similar happens to others.

Thanks you. After talking to them,  i know i have 2 accounts created in 2019 and haven't used it for a long time

That proves me wrong.  Thank you everyone  so much for helping me

P/s: sorry My english is bad

Hey
If they said you have multi-accounts then you need to make sure that you ever made any accounts in the history as well, sometimes people make it due to some promotional offers and forget it after a while, thus you might have to ask them to send the links to your accounts that they might think. Are you using something like a VPN? Because it might be problematic as well, you might have to look into that further and read terms and conditions but when they clearly stated that ' it's due to multi-accounts ' then I guess you just need to ask them for proof because it's not a joke 800$ honestly, message them here, give them a review as well.

Now after more than 2 days I still have not received an official answer from sportbet


I have completed KYC . But when I withdraw they told me to do KYC again

I want to know if there's anything wrong with logging in with different IP address in any gambling platform is it that logging in with different IP address shows that you have a double or triple account in such gambling platform and if having different account is it prohibited for the platform so what is the excess or the need of making this point of using IP address through login

This issues of locking up of accounts or funds is becoming so worrisome and you almost have a similar case with the other guy at duelbets. It seem you people are getting something wrong with this platforms maybe you don't go through the terms & condition of using the platforms so as to not go against the rules.
Too is not first passing through the KYC process which is the first thing which you have to do immediately after you signed up before using the Platform as to not get your account flagged as you start playing and winning money.

Maybe a bit lame to say, but in the totel you are referring to sportbet.io
That is very different from sportsbet.io
I can remember that there were frequent problems with sportsbet.io in the past, but lately I haven't actually read any bad stories about this site. If you're entitled to your money, I'm sure you'll still get it. You should keep in mind that some time can pass if such situations need to be investigated and looked at. Certainly logging in from multiple IP addresses and multiple accounts should be thoroughly investigated.

Op can be telling the truth that he didn't use multiple accounts. But being able to kyc shouldn't be a justification that OP is innocent. Even if Op cheated and won $3.6k, he would try his luck anyways since it's now a dilemma. You shouldn't expect him to fizzle out easily because he cheated.

Anyways, I believe must have launched a complain on the Ann thread of Sportsbet as advised by many. We shall know the truth though.

It is important to read T&C of any site before depositing money. This is because they won't stop you from putting in money, but they can stop you from withdrawing .

Here in the QR Code for your convenience.
I've made it extra big so no one misses it.






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I don't want to play the devil's advocate, nor do I unfairly accuse the casino due to the good reputation it has here on the forum, but it cannot be said that any voice in protest against one of the situations that a casino user may be exposed to is necessarily someone who tries to play the role of a victim trying to damage the reputation of the casino.
What I mean is that if we continue to always believe what the casino says according to its reputation, then this opens the door for cases that have a real problem with the casino to go unrecognized.

I understand your point and I agree with you that all he can provide is just his words, which most of us here wouldn't value too much given the reputation of Sportsbet here in this forum. However, We've been here over and over again where most of these users play the victim card.


It's a gross violation usually in terms of AML policies that casinos are obligated to adhere to, and it totally would have been a different case if he had not claimed any bonus/free spins and won outrightly from his initial deposit. Are you going to say a casino should allow a user create hundreds of accounts claim free spins and bonus, what are the odds that one of those account wouldn't win any amount from the spins ? and isn't that tantamount to the user cheating the casino itself and not the other way round ?

Not strange if they have proof that OP is guilty of multi-account, I'm not defending Sportbet.io but they are not in a habit of accusing their players, not like some casino who just banned you and notify you of the violation without any explanation, since they are aware of this they have to answer, it's been two days in my end since this thread was created and it's already getting everybody's attention here, I hope Sportbet.io will answer if not, then they can move this in the scam section or create a thread there.

They will response with the claims and proof their verdict as well. If OP really violates the terms and conditions, that is already beyond our control. Let’s wait for the formal response of Sportsbet since they got notified already and I’m sure they have supporting documents to prove the multi account. Small or big, the site still need to give full details in the public, this can measure the trust of the public on this site.

Is there any update from the sportsbet with regards to this?
Its very strange to flagged you as multi account or maybe your identity is being used on this site before but still the site needs to confirm this since you already comply with their requirements and its now time to prove the accusation. This is not a huge amount for a big casino like this so I hope they can settle this one.

Exactly. The casino here has to prove its claims that the member has more than one account and they don't necessarily have to explain how they discovered the matter, but at least enough proof must be provided. For example, to indicate that the same device (mac address) was used while using the casino or the same IP address is repeated with each login of several accounts. The point here is that there must be clear arguments the casino is required to make .

Please forgive my ignorance but how can he prove he is innocent and doesn't have other accounts and what evidences can be considered valid proofs.
If he has other accounts then he certainly will not admit it and if he doesn't there is no way he can prove it.
The casino accused him of multi-accounting so it's them who have to prove it. I doubt they will do that (mainly for privacy reasons and to not expose how their cheat detection system works).

May I ask you what documents did they request to accept your KYC? Your case is surprising because I don't understand in which way you could abuse the casino by just playing random slots and live games, even with several accounts.
At which games did you win the most precisely? Which live games did you play?
BTW it's better to open self-moderated threads for this kind of topics because many shitposters come to repeat what it has been said and replied several times before.

^ What is their update now?
Have you contacted them already, I saw there is no single response from them even on their ANN thread.
Though the comment above was right, it was now a weekend and it could be the owner of that casino is now busy so much but for me, that is not how supposedly an excuse for this problem. However, let us wait and hear their opinion. There are a lot of people here who trusted already sportbet.io and it seems they can be proved it.

You are right if there is any gambling site or crypto exchange site who apply kyc in wrong way should be a scam gambling site or  scam crypto exchange site. Any legit gambling site or crypto exchange site will never apply kyc or anything to make loss of the user of the crypto exchange site or gambling site.

Well, I agree with that. It is possible for some casinos to unfairly apply their Terms to players without grounds or valid evidence, but these are scam companies. I think we can't generalize that all online casinos are in the same category. There are, and still are, many reputable online casinos that still value their customers, and by respecting their Terms, they will respect them back.

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No, that's not true. There is absolutely no doubt that TOS have legal value and this is a key reason why companies put this kind of stuff on their sites. They clearly do so for legal reasons. Your comment probably refers to a particular case where the TOS conflicted with some law, in which case the law takes precedence.

First of all sorry for the problem you are facing on the gambling site which is reputed on the forum (sportsbet.io). I think there might have multi account with the document you have provided to them. You may not did that but your nearest person may did that also same may happen with the wallet from where the deposit has been made or to the withdrawal address too.

Usually it's hard for me to believe stories like this but if you really did a KYC then I think I can believe you because why would you do that if you know that you are guilty of abusing the site? You just put yourself on trouble because they will know your name and address, and they can send a police at your doorstep.

Now that they got your KYC and you believe that you are honest, then I think you can do something like reporting them but you already did the first thing which is by creating a complaint thread here.

Last time there was also a player which got lucky and win over a hundred thousand dollars but the casino won't also pay him thinking that he cheated the system but many are in favor of that guy and they believe he was telling the truth.

You should contact them directly on bitcointalk or in the official thread. Their support in the live chat sucks and are really no help at all just to get rid of you. I still dont understand why casinos block every single new player or old that is in profit. There should be a rule for this

Steve has been notified, it's the weekend I'm sure he will reply this week, relax.

Sportsbet isn't ripping anyone off, like ever, especially over such a small amount like $3600.

And as for everybody shit posting to increase your post numbers for signature campaigns, it’s needless & not constructive.

Go do it somewhere else.

Anybody found to be trying to cheat the system & multi accounting on SB will likely be tagged.

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I think it's a rule of thumb nowadays for gambling platforms to not allow multi-accounting as it can be used against the platform should it hold deposit bonuses, events, or promos in the future. Sportsbet.io is known for its regular events being one of the most recognizable bookies in the crypto scene. True that there isn't any deposit bonus activated, but multi-accounts are not allowed on the platform as stated on their ToS, and they have every right to suspend your winnings just because you didn't read their terms upon registering.

I have gone through some of the comments above me and most of the problems they highlighted that could result in your account being flagged can be avoided as follows:
1- Always read every casino's terms and conditions before you even open an account, it is not that hard to go through a single page to avoid future problems like the one you are facing right now.
2- Use a Vpn or Tor to wrap your IP address, don't give up your IP address while playing in any Casino, protect your privacy and make sure the location you are using is licenced on the casino you are playing.
3- Don't make deposits in most Casinos merely because of bonus, when players win, that's when they bring unnecessary excuses just to deprive you of your winning.
4- Don't use two accounts to cheat with a bonus.

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The cause of your flagged account may be difficult to address as we don't know the real truth behind your case, it is still better you contact their support.

I have a sportbet account and have not had any problems with them, and I know that they are a casino with a high reputation. I suggest you do the following:

1 - post this on their ANN Thread, and wait to see what their response will be, if they will repeat that you have many accounts

2 - I would like to understand the following:


why you made a deposit and in 48 hours you thought about withdrawing?


I think it's very strange all this, OP says that he did KYC and after having done KYC they found that he has many accounts, but the question is if he uses all these accounts at the same time or had any accounts in the past and also is very strange that someone with $80 can win in many games to the point of having $3600

This case lack vital evidence to back up the claim by the ops, sportbet may have detected some abuse from your up to have warrant them banning your account and also given you the reason as multi-accounting which is against the T&C of most sites. But if what you posted in the figure posted is anything to go by then more screenshot evidence will be needed. And hopefully, a sportbet representative will respond to you at some point.

True, but it still can be used as a basis for the case. That is why a lot of legal experts and people working with the law always tell us to read the fine print before checking that "I agree to the terms of service" as it can be used by the company against the user. Also, there is a reason why a lot of respected services, be it for crypto or not, communicate the changes on their ToS to all their users. A lot of people are downplaying these terms of service but in reality it makes a huge difference if you know what you're agreeing on.

That can be possible. A household or someone who is using the same Ip as yours created an account on the said platform. That's just a side conclusion. However, I believe that Sportsbet.io will not ban you for no reason and I'm sure that they will reach out to this problem again with a clearer reason. I hope there's still a chance that you can withdraw your winnings. That's still a huge amount.

I have seen severally similar matters as this, but in the end the gambling companies are always right and the gambler the defaulter. They flagged your account with a reason of multi-accounting, then I believe that they must have explained it to you through the chat, either by providing link to your two accounts. They can't say you operated a dual account without linking it, and that is why I insist to see the screenshots of your conversation with them. Until then, they are innocent.
If sportbet.io attention can be called to this chat, I believe they will provide a clearer reason and evidence to which your account was blocked.

That should be the case but there's an instance when one of your households creates an account on the casino you're playing without you knowing it and that put you in trouble without you knowing it, that is one IP and one location recorded in the Casino's system, right now it's your side od the story but we'll have to wait for Sportbet.io side of the story, you are free to move this in the scam section since you have an allegation and you have screenshots and evidence.

I am pretty sure that sportsbet.io has an active customer service support. Not to mention, they also have an ongoing campaign signature, so contacting them with your issue will not be not too much of a hassle.

While this may be your issue, you may also check their TOS if you violated some of their rules to give you a broad understanding. But in reality, I doubt that sportsbet would lock your account without any valid reason as they have a reputation to maintain.

Mostly the account ban will be happened with two reason,one is use of VPN.Because gamblers use VPN to play with multiple Id.In such casino KYC is mandatory.They made the Kyc compulsory,to eliminate the multiple accounts by the same users.But we know,the same member can use of all his family members ID.With your words,it was clear you made kyc and not used VPN.So you need to contact team member using bitcoin also.I had not had some games with this company.You keep push the mail to get good response from it.

It is indicated among Sportbet ToS, at least I have used more than 5 betting accounts, some are local betting sites while some are foreign, these betting sites have similars ToS and they all clearly state that multiple account is forbidden, but the approaches for multiple account punishment may differ, but most likely, most if not all will result to the user not able to withdraw as the betting site will disable withdrawal.

It all boils to the TOS, if it's indicated on the TOS before a customer agrees to sign up, then he should not blame the gambling site of doing the right action based on the TOS if they found an account doing a multi accounting. TOS are meant to be followed as it creates order to the casino, so they have the right to take the proper action, which could include closing an account and freezing its balance.

TOS has no legal value.this is the opinion of the judge at the very beginning in high court cases. it is judged by the laws and not by the invented TOS.

Mostly, because of the deposit or new account deposit bonus which is labeled as abuse. So if there's no current deposit bonus on the casino, i see no reason to make multiple accounts.

Flagging the account say as multiple accounts like what OP experienced without any proof is non-acceptable on the user's side. Only if they will provide the reasons, proofs or whatsoever why the account is flagged so that the innocent user can contest.

Because what i see these casinos can make this to anyone, flagging and restricting someone's winning/funds just by saying "you breach our TOS by abusing the reward or deposit bonus or etc." Then shut the user's account, ask kyc, then lastly disabled the account or anything similar. Yeah, that's unfair, that's why give specific reasons why it was flagged, or else you're shady as fuck.

Accounts are simply not checked on deposit because they DON'T check at that point. Most accounts are checked instead at withdrawal attempts, hence any flagged behavior becomes known at that point, whether it was because of them doing an abuse or not. It's simply a TOS agreement, nothing more, nothing else.

Not if they included multi-accounting not being allowed on their TOS. That's the legal point of view.

From a legal point of view, the bookmaker has no right to close an account for the so-called multi-account. if he has sent documents, they are obliged to pay regardless of the number of registrations from 1ip.
I recently read that they convicted a bookmaker with a license from Malta in the same case and paid with the interest 

Is there any reason for anyone to create more than one account on an online casino platform, unless they are planning on doing something shady? I think one account at all online casinos is normally more than enough to enjoy a gaming experience. Multiple accounts can only make things unnecessarily complicated.

That is just not rubbish but my own opinion, I just hate that some people may not take advantage of the deposit offer, they will register on a gambling site, their deposit will not be suspended but their withdrawal would be suspended, no one is againsting that.

But if their withdrawal is suspended because of multiple accounts, I then meant that it is not bad for the gambling site to still be compassionate and check if the person have abused the 2 accounts like through deposit bonus offer. Although that is not yet related to what OP said but my opinion which may lead to further discussion.

But my advice will just be that people should avoid having multiple accounts on gambling sites, the gambling site is centralized, someone's account can be disabled, withdrawal can be disabled, the reason we should fully comply with the ToS of a gambling site, if not comply, the gambling site still has the legal right to seize the violator's fund on their site. So I can say that you are not wrong.

What a load of rubbish. There is no legitimate reason for people to have multiple accounts on pretty much any service or site, except for a genuine mistake where someone may have forgotten their old account but would still immediately forfeit any advantages gained from the duplicate account. There is even less reason to accept multiple accounts when it comes to gaining access to "free money" that is awarded via welcome offers or other special promotions. The casino is a for-profit company, their calculations for these special offers are all based around a single customer redeeming them with a single account. Once people start abusing these offers by creating multiple accounts then they start to lose money and the whole incentive scheme is undermined, they either deal with the abusers or other genuine customers lose when the offers are pulled. All this is stated in the terms of service, the contract, that a player enters into and agrees with in order to play there. You're talking about hypothetical situations where people don't redeem the deposit bonus, but this person was taking advantages of such promotions.

I do not like when a gambling site will not let their user to withdraw and be complaining about the use of multiple accounts. I have not used sportbet before, though I registered but not gotten verified and I am not using the gambling site, they are sponsoring Southampton, that indicates that they are very common and they have to abide to the government KYC rules. In a KYC gambling site, it will be hard for a user to have two accounts.

I am not supporting the OP, but even multiple account on a single gambling sites by an user should have different approach, example can be a person that do not read the ToS, have two accounts but never used the two for any deposit bonus, these type of people should be left alone in a way both of their accounts can be merged and sending warning to such people and make them withdraw their money.

We do not know much about OP, but it will be good for Sportbet to look into this than to scam someone.

Yeah i deposit $80 usdt and wager 200$ in many slot game
Then i received 200 free spin on game gate of olympus and win ~ 30$

Then in 2 days i play alot game ( slot and live game) and I was lucky to win $3600 from many games

Maybe you true. I was wrong to receive 1 of their promotion
maybe I'll go back to stake.com. their payment system has never had a problem and the online support is very fast
they should close the promotions because i see people often have problems when getting it

If they have already investigated and determined you are a person with multiple accounts then there is nothing left to investigate further, so further correspondence would be a waste of time. They are a huge operation and having to pay out a few thousand dollars is very little in the grand scheme of things to them. It's not impossible that what you're saying is true, but you have basically a brand new account here with little reputation to back up your claim and it's astounding when people jump in to smear a casino that has usually responded to complaints in a reputable manner and in the most public way possible (barring privacy limitations). Unfortunately screenshots are not evidence because they can be edited to show anything you like with a couple clicks. At best, you should consider yourself lucky if your initial deposit is refunded and move on to a different casino.

In another post you state:


So, you started with $80.. played a bunch of games (that are naturally tilted to a house advantage). Somehow made your way to $200 to unlock a bonus 200 free spins? Or did you have to deposit $200 for those free spins, which conflicts with what you said about depositing $80? From those free spins, you at most had $230 in the account, where did the remaining $3,300~ in supposed winnings come from, you kept good track of where you won to this point?

I am waiting for their reply and will update soon

Hard to believe because its a reputable bookie that them going berserk with just $3600. Hope to see OP updates us with the screenshots of the chat discussion. Otherwise he is hiding something because they wouldn't just disable account without serious offense done. They have been around for so long and Sportsbet have encountered lots of users doing sorts of questionable actions.

I also hope it's just a problem for new users
Thank you man

It's weekend, most of customer services are slow when weekend, some services even not serve and only available on working days. You need to wait until Monday and we will see they obviously will replay your ticket.

Based on the picture, you're from Vietnam and didn't listed on restricted countries, so you're not breaking a basic terms.

Honestly speaking of my experience with Sportsbet.io I don't have any problem with them and they're a high reputation as the top sportsbookie, it's high unlikely they will scam you only for $3K.

I asked their reason and they didn't answer me for more than 1 day

Base on his post above, He already contact support since he already done KYC as per the support instructions until this happened to his account. He is just trying post here for arwareness and to speed up the process of his concern. I really doubt this user claim because sportsbet support usually reply very quickly in both email and live support. I really hope for the success of claims of this user if he is telling the truth here but sportsbet will not accuse him without basis.

You play with a same day deposit and claim with the free spins most of the time they require a KYC for the users who would is just created an account and win a large amount and next would like to make a withdrawal with large amount i guess wait for the update of the sportsbet and one of the best way is contact their customer support with the issue while waiting by that it can be fasten your waiting time for the reply of the representative.

Yeah i’m waiting answer from sportbet. But i have 1 account, this is true

What could he have done with multiple account that could result this way which sportsbet won't pay him?

$3600 is a small amount for the bookie so I don't think multiple account could just be it if they really won't let him withdraw. its a huge win when his capital was just $80. Only few people in this world could make it this big. I don't even know what this Gate of Olympus is.

Thanks you. Peeps place will contact steve help me.

It's not always the way it goes for any sportsbook and casino, having multiple accounts is a always huge violation of their terms of services which is heavily frowned upon for several reasons, and more often than not users are always guilty the ones but playing the victim card. To say the least $3,600 is a small amount that Sportsbet wouldn't be able to payout if they've not suspected any foul play, I'm very sure this! but sometimes (less than 10% of most cases) the bookies too do get things especially when the main way of connecting accounts is via IP addresses, however Sportsbet have said it several times that they have other methods which they can't mention for security reasons which they use to connect these account.

PS: I'm not supporting Sportsbet here, but you might need to provide valid proofs enough for users here to be convinced that you're not guilty of the accusation, You can send them a private message here, I'm very sure Steve would be willing to help you look into it https://bitcointalksearch.org/user/sportsbetio-832366 but the response might be a bit slower since it's a weekend and being a festive period.

Thanks you. I will wait sportbet answer

You have your reason and they have their reason as well.

By your statement alone, it's hard to conclude who made a mistake here because we cannot access and see the evidence.
Personally, I found sportsbet.io as great gambling site, been using it for years already with no problem, and take note my account has no KYC.

Let's here what sportsbet would say about this allegation, maybe try to make a scam accusation.

Thanks you sir

If he didn't use a VPN, then he should be paid.

Can you provide screenshot of the actual conversation of the support via email so that we can understand properly the flow of event on your case. You can use imgur.com to upload image then copy&paste the image link here to make it visible for u. I’m they really saw something in your account for there accusation because sportsbet will not gonna made up accusation just because you won 3600$. This is not the first time that this same issue arised but it all ended up being concluded as the user cheat the bonus by multi accounting. It's very hard to believe you right now so appreciate if you can share the conversation between you and support to make it transparent for evaluation.

I have 200 free spin gate of olympus when i wager 200 usdt. But i dont use VPN sir

and I got a about $30  from 200 fs

Thanks you sir

i have contacted them by email but there is delay in their reply.

I won't ask if you indeed multi-accounted, but looking at one side of it, maybe your id was compromised and was actually used by another to do their KYC? Maybe try coordinating with them on what exactly was the issue to be flagged for "multi-accounting" since if the case was as you said, then you didn't really multi-account. Coordinate and talk is your best answer here, it might take weeks to months though so good luck to you OP!

I contacted them by email. But after I won they said I violated.
I don't know what I did wrong

^ Have you tried to contact them? or their ANN thread?
https://bitcointalksearch.org/topic/sportsbetio-proud-partner-of-southampton-fc-1458034
I noticed this recently this sports casino has many minor complaints, what happen to them?
You can also the ToS as well, which probably violate the terms.

I’m a new member at sporbet. 6/7 i deposited $80 in USDT and play more games( slots and live game)
after 2 days i win $3600. But when i placed the withdrawal order, it didn't work
They locked my account and asked me to KYC,  i finished it but they said: " Please note that your account was disabled due to being flagged for multi accounting by our security systems.""

But i have 1 account in sportbet.io and I won that money by luck.

https://imgur.com/a/p9m4Qiy