I've been lurking for a while and signed up to a few crypto casinos thanks to the lovely help from people on here. One such site recommended was the domain sportbet.one.
They had a welcome bonus to which i deposited 0.3 eth (around $500) and received 125% on top. I had to wager this X amount of times which I completed last night. It was almost exclusively done on the sports book, at their odds.
Today i woke up to find my bonus had been cancelled (after I'd wagered the required amount). I went on live chat and they said management had cited the following terms:
1. No minimal risk betting
2. No more than 1 account per person/Ip etc
3. No more than 1 bonus per person/Ip etc
I asked them what I'd actually done, and they just kept repeating the above. Apparently I've broken all of these terms!
Firsty, I don't even know what on earth minimal risk betting is. I was placing 1 bet on a match/game, then another on another game etc, so that is just outright false.
Secondly, I've never had an account with these guys as I was only made aware of them about a week ago.
Thirdly, it's convenient they waited for me to spin up my balance before cancelling the bonus fraudlently!
My ending balance was around $5,500, so they've stoled $5k USD from me for absolutely no reason. It's outright fraud.
Does anybody know what I can do in this situation? I know they are unregulated, but are there any means I can sue the owners? As I can't find any information on them anywhere but I'm willing to take this right until the end if so. This is actually a criminal offence.
Please, any help would be appreciated guys and gals!
https://gyazo.com/36c2425f093657035a4be44bf22a1905
https://gyazo.com/c6f894fa09f5c140247162ec2c32ddb6