Topic: Sportbet.one unethical and don't abide by responsible gambling (Read 311 times)

They say that, yet their live chats say to email, their own terms and conditions say to email and previously they were able to close an account via email. This was prior to instructing me to open a new account for a bonus.

As can be seen in other discussions they are quick to be able to manually close other accounts of people that are profiting.

Again.. They bend their own rules to suit their profits.

Hi,

Sportbet.one you've conveniently left out the emails from Karen telling me to open up a new account for a bonus.

You've also left out 100s of requests and begging for yous to block the account which was also ignored and yous continued to allow deposits and allow me to play even when i made clear who i was and begged for account closure. As can be seen in previous evidence and more emails I've kept.

You said to me you cant close account for me, yet below is what yous have said to others. Yet because yous know I'm an addict yous allowed me to continue to deposit and wager all my wages and loans taken out even after i made yous aware how i was getting the money to gamble and it was destroying my life, yous still done nothing to help. No duty of care whatsoever. I get ive issues that I'm trying to combat, and even before i sent yous proof of this with a psychologist email for appointment for counselling because yous refused to believe me, again this is missing from what yous are producing.

Yous appear to pick and choose what action to take based on whats profitable, not whats advertised to be responsible by your website.

Dear Cliff,

General Rules https://sportbet.one/rules apply to both sportsbook and casino. Every player should respect and follow them but you broke several:

1. You violated Section 1 of "GENERAL TERMS AND CONDITIONS" (multi-accounting) by creating at least 2 accounts within sportbet.one platform.

2. You violated all the rules from "GENERAL TERMS AND CONDITIONS" section 2 (highlighted in bold):

"The betting company reserves the right to revoke the concluded betting agreement (including the bets placed before and after the beginning of the event), refuse to fulfill its obligations under this agreement (including paying out the winnings), or refuse to return any placed bets, if:
- bets are made by a group of clients acting in a coalition to bypass the restrictions established by the betting company;
- the client is suspected of using any software that automates the process of setting bets;
- the client uses the game account to play in arbitration situations;
- the client abuses the loyalty programs."

As a result of the above the company has deducted all the winnings on both accounts leaving initial deposits available for withdrawal. The decision is final.

Please note, that further abuse attempts will lead to the complete confiscation of all funds from your balance and the closure of your accounts.

Regards,
Karin

So as a former addict do you feel sportbet.one are acting responsible?

If they were licensed in the UK they would be fined millions for this case alone.

With this action taken, I understand if sportbet.one's representative will also cease to address the matter through this channel and will focus themselves to give their response through the legal way you evoked upon them. As such, given the likelihood of this thread become rather useless due to lack of official replies, to avoid unnecessary discussion, do you mind to lock it and only temporarily unlock them for updates [if you deemed the update worth sharing] or the final ruling of the court? The button to do this action is on the bottom left side of the page.

I will put this case into "inactive" status on my list due to the same reason specified above.

Hi all,

I've been advised to remove evidence from this forum as I'm now going down a legal route. I will update on final outcome down the line.

Thanks.

How... previously back in the past was this? I'll assume it's at least as far as the case on CG? Around half a year ago? Two possible situation: one, they've made change in their account closure policy, or two, the one you're referring was that case where they close an account for multi-acc abuse, which they've explained to you via live chat.

Allow me to ask a question to cut to the chase, what outcome were you looking for from this thread?

I might be wrong, given I have no comprehensive knowledge on how their self-exclusion works, but if I may infer from your multiple chat with their live support, when they say they can't process manual exclusion, they're saying they can't take action upon exclusion request made from chat and complaint email. They have a dedicated proper channel for that, and that's the only way self-exclusion will be processed.

To be completely clear about compensation. Here you can see that we agreed to send compensation directly at Stokesbomb wallet, not at his sportbet.one account:



Here is transaction itself: https://tronscan.org/#/transaction/17dca0a4d5c11491c9853413f82f84afad05ab363fdbbb9469128a148779d50e

As previously mentioned, it is impossible to prevent players from creating multiple accounts. Therefore, we kindly urge you to cease this activity. As a decentralized platform, we can't prevent new account creations without personal data tracking as you were informed.

You already received partial refund and bonuses to compensate their mistakes which is already acceptable move by the casino since they acknowledged their mistakes.

It’s unfair to request a full refund while you are the one who gamble and lose it all. You have a chance to end your addiction in profit if you play properly. You are using the reason of self exclusion error to bailout with your loss. You should continue your rehab instead of blaming it to the casino.

Even if the self-exclusion doesn’t have error, You will always find a way to play by creating new account or register on new casino so stop the full blame.

You are doing something that you do not want to do and for that you are blaming the other party. It's funny. If you are a gambling addict then the first thing you want to do is to seek help from your close people. Your family, friends. I know it works because I was there long time ago. I have excluded myself from many platforms, it does not work unless someone close from your family is always assisting you to check what you are doing and what not.

Give up the accounts to them, ask them to change details of the accounts, tell them to abuse the accounts, also tell them to do whatever they want with the accounts and you will not care for it. When you are writing here on this forum you are not helping yourself at all.

You need to find something to keep yourself busy, so busy that you will not have time to think about gambling. If you are adult which I think you are then have a lot of sex. Go out, if you can afford then go to abroad, create connection with real people, go to pub, cultural events, experience exotic dishes. Do everything that is related to create connection with human, to discover yourself. Enjoy your life.

Gambling is not going to entertain you as much as entertainment you will find from a group of people when you are a part of them.

Hi all,

Regarding the recent complaint from Stokesbomb, here’s our side of the story:

Stokesbomb requested self-exclusion, and we instructed him to use our settings, which takes five days to process. Due to a hacker attack, our system malfunctioned, allowing him to continue gambling during this period. We offered a $1000 bonus as compensation for the system error. With Casino Guru’s help, we came to agreeement to provide player a partial refund of 1000 USDT.

As a decentralized platform, we struggle to prevent new account creations without personal data tracking as player was informed repeatedly.

Here you can see the initial complaint, filed at casinoguru: https://casinoguru-en.com/sportbet-one-casino-player-s-self-exclusion-request

As for the lack of e-mail responces, there are technical issue with the last mentioned e-mail

https://talkimg.com/images/2024/06/29/hxx5d.jpeg

as you can see on the screenshot below

https://prnt.sc/amZt4WSHUaHC

At this moment e-mail was properly registered (appx 13 hours ago)

https://prnt.sc/cRBJRJvqv_iU

As we stated earlier, there is no possible way to prevent player from creating repeated accounts, so again we kindly suggest Stokesbomb to stop this. All we can assure you is that by your actions you are breaking our rules and there will be no refunds under any circumstances.

Have you tried to use a 3rd party gambling blocker software like I previously mentioned? I might need a refresher course, but a quick glance at the thread tell me that it's perhaps easier to use a blocker software, as sportbet doesn't have a way to disable your account from their side.

I also don't think I've invited their representative here, so let me try to reach them and see if they can suggest another method to prevent you from gambling on their site.

It's good to hear that you're going into rehab. I hope it works for good this time. If I may suggest, to help preventing you from a relapse in the future, you might be interested to look into gambling blocking software like gamblock? I don't think they're free, but they might help to a degree.

The chat log is from september 2023, if you're still gambling irresponsibly you shouldn't stay like that, hoping that any casino will exclude you. With Web3.0 and dapps you will always find some casinos or gambling games allowing you to bet big stakes without any protection unfortunately. So you should take your addiction seriously and consult a psychiatrist in order to treat your addiction. Risk addiction is a dangerous condition.
This casino is half-decentralized, and the centralized part is licensed at a small autonomous island (Moheli) from a small third world country the Comoros.
I don't know the gambling laws of this jurisdiction, but it's very likely that it won't be easy at all to take any legal action there for a self-exclusion dispute as a foreigner IMO.
https://sportbet.one/licensecertificate.pdf

I suggest to deleting your name and the email address in this post, because Im pretty sure that is your real name. This forum is open to the public and anyone can read it.

Im sorry to hear this - In a case like this, pressure from the public or mediation assistance from 3rd parties such as askgambler or casinoguru is unlikely to be able to resolve this problem.
If you intend to get a proper compensation from them, the only way is to hire a lawyer and file a formal complaint against them, but that will cost you a lot of money and time.

Hi, thanks for heeding my advise and create your own complain thread. Can you edit your post to meet below format? It'll make things easier to understand at glance,


And can you provide those conversation in screenshots instead of copy-paste the entire convo here? It'll be much better and a tad bit more credible that way. You can upload the screenshot to talkimg, I'll quote them for visibility.

Hi all,