Reading the update of @jeremypwr, your account is not permanently banned rather it’s just a temporary ban due to further investigation. The representative already gave his word that your issue will be evaluated and concluded until Tuesday.
There’s no need to argue about other user and just lock the thread. Sportsbet is always honoring their promised so you just need to be relaxed until Sunday dude.
Lock this thread and keep us updated when your account is still ban on Tuesday. Being aggressive will not solve your issue mate. You need to cooperate and be patient.