Okay, so it appears they are accusing me of this same thing too!!
As I said, I cannot place a bet anymore and cannot withdraw. So I sent in my documents and submitted both steps of the verification process, which was completed succesfully.
Then I received an email asking if I had more than one account, to which I said I absolutely do not.
And then this email just arrived:
Hello AmanDemi,
We have previously asked if you have any other accounts created with Sportsbet.io, to which you have replied that you do not. Coming from our second level investigation there were multiple accounts flagged that you are connected to.
With that in mind, we would ask what is your connection to the following usernames: PupolZemlyane23, EasyGameUIdsf21, FenderoCali, GokkArtem, Uareright123.
We hope for your honest response regarding this situation for us to proceed.
Thank you once again for your time and understanding.
Best Regards,
Player Safety and Assurance Team
I have absolutely no idea what those accounts are and it feels very weird having to defend myself against something I have no clue about what it even is. So I answered this:
Hello
I absolutely do not know these account names. They all sound like they are from a totally different country than mine. I really just have only my own account. Never even have anybody log in to my account but myself.
I am really surprised that I have to defend myself against something that I have no clue about.
I understand you have to care about account security but this makes no sense at all.
Please double check further in your systems and I am 100% sure you will find there is no connection between my account and those. I can even do video verification if it is really neccessary, or talk to you on skype/zoom.
So I hope my account will be enabled soon again.
Hoping to hear from you soon.
So I will await their answer but what the heck??? How can I be connected with those accounts? Did those accounts place some of the same bets as me? I doubt it because I placed all kinds of different bets on different leagues.....Premier League, Serie A, Spanish Primera and then some NBA too. This HAS to be a coincidence.
Steve, please investigate this with your team and you will see I have nothing in common with those accounts. And then I expect justice and my account to be opened really soon again. I joined Sportsbet at the end of December and I actually liked it a lot but these last couple days are really spoiling it for me now!
Thanks, AmanDemi