I have an extreme issue with this sportsbook Sportsbet.io. A few days ago, as I was about to withdraw my funds from my account, I was locked out of my account instantly. Curious as to why I was locked and was unable to log in to my account, I frantically live chatted with the agents. I received a dry response from the agents and was told that I would have to contact the safety and assurance team. I emailed the safety assurance team and they told me that my account was disabled due to a security reason. I was shocked because there was none to my knowledge. They told me that I need to do a KYC which i happily obliged to do and sent in my drivers license as well as my banking statement.Having to wait 2 days for another response, the team got back to me stating that now I have to go through a second party verifying platform of Sportsbet which I did once again. I sent in my drivers license, my selfie and many other things and then waited for another response. Then I get another response stating my account was flagged for multi accounting by their security systems. They had linked me to 6 different accounts; 5 which are not my accounts. An account that I opened back in 2016 which I had no access to due to login and deposit issues was abandoned by me and hence I opened a new account. Now I just received another email stating that I am apparently engaging in money laundering, that I am part of a betting syndicate LOL, that I am using a robot or spy or AI to gain advantage and that I am colluding with other users in order to defraud sportsbet which is absolutely absurd and is an extreme form of defamation. Their final sentence to me "As a final exemption, we will close your account and no funds will be returned". I have 20 ethereum in that account which is my hard earned money, roughly equating to $2546 USD. I feel like I am being targeted and scammed even though I have been using sportsbet for more than 3 years and have recommended this sportsbook to families and friends and have sung its praise. It is heartbreaking for them to do this to me. I want my money back and returned to me rightfully so. Here I thought being partnered with Watford FC; a club in the EPL league would hold some meaning and accountability. I demand for my $2546 usd to be returned to me and I do not want to play games anymore by waiting more than a day for one email. The communication process in itself is extremely poor. If I do not get my money back, Sportsbet is the biggest scam book out there in the industry. My username is Hussain8900. I demand justice. Until then I will not stop until I get my money back from the scamming sportsbook.
Really sad to hear your story here and a few months ago my Sportsbet.io account has been suspended due to KYC issue after I did the KYC as per Sportsbet my account was back in few hours without any issue. but your Point is different here because you have an account before means two accounts
now so as per Sportsbet rules.
Under rule 3.5
You are allowed to have only one Member Account. If you attempt to open more than one Member Account, all of your accounts may be blocked, suspended or closed and any bitcoin credited to your account/s will be frozen."
and rule 3.6.
If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member Account being blocked."
Please let us know if you have opened previously or actively use any other Sportsbet.io accounts. If so please name these or any such user accounts.
Maybe you can request them to get the captain amount that you deposited there or if you give proof about you do not have an account what they mentioned above you have 5 to 6 accounts in Sportsbet then you can get the full amount what you have now. as my thoughts about Sportsbet, they are really giving great services and become one of the best sportsbooks nowadays.