sportsbet.io voiding bets by giving false reason ~Solved

edgycorner

sr. member

Activity: 1064

Merit: 382

Hurrah for Karamazov!

Quote from: examplens on March 23, 2021, 07:40:52 PM

you were obliged to explain what exactly was the problem and how it was solved.

No, I wasn't.
I had to start the chat three times , they were disconnecting me and weren't listening at all. That's why I made this thread. I gave a final go, and thankfully got someone who was ready to listen.
Changed to solved.

examplens

legendary

Activity: 3248

Merit: 3098

Obviously, you are very nervous here. After 20 minutes it's resolved. you were obliged to explain what exactly was the problem and how it was solved.
you don't have to think of the worst right away, misunderstandings happen. If you do not trust them, or you think they do not treat you adequately just leave them.
You can change the topic subject or add something like [SOLVED], you should not introduce further confusion.

edgycorner

sr. member

Activity: 1064

Merit: 382

Hurrah for Karamazov!

I got it resolved.
In the process, I was completely ignored by two representatives and was even threatened by them to be muted.
Not a good experience at all. I had to waste an hour to get this resolved, which should have been their job in the first place and then being treated like a daft irrelevant spammer wasn't helping either.

edgycorner

sr. member

Activity: 1064

Merit: 382

Hurrah for Karamazov!

Sportsbet.io voided my winner by saying they had the wrong name of teams, even tho the official website has those same name

Voided bet:

https://i.imgur.com/jaAvkVj.png

Sportsbet's explanation on voiding my bet:
https://i.imgur.com/r4wI63r.png

Link to ESEA website:

https://play.esea.net/match/16565305

Even the gotv-demo(recorded stream of the match) says the same team name.

https://i.imgur.com/94ljMhY.png

This is how they are responding:

https://i.imgur.com/SGnTKt9.png

Topic: sportsbet.io voiding bets by giving false reason ~Solved (Read 100 times)