Topic: Stake Balance Glitch (Read 464 times)

This is a glitch with your browser, and a refresh instantly fixes it.

One of the reasons where you could have figured it out is because you say you started at 1389 and after placing bets your balance was also 1389, so balance didn't go up/down etc.  Considering you said you placed only a few bets, I'm assuming you have been placing quite large bets, to eat through 1389$ so fast, thus making it a bit weird that you didn't think anything about your balance not moving from 1389$.

In such cases, as best solution, I am Just log off for the platform and then login again (why not reboot laptop).
Remove cookies and temporary data of the browser of needed (or why not just switching to another browser).
Depends on safety on your account (like 2fa...) pay attenzione the last notifications you received (likewise wothdrawal, strange bets and so on....)

Just like you have written, this might be a glitch in there system but when you try against later, everything will be in the right amount that you have as a balance. You don't have anything to bother about unless if they keep alerting you that you don't have enough balance after you have tried to bet again multiple times. This kind of glitch happens many times and it mostly reset with some seconds to the actual amount. You have nothing to fear about and what is important is that, the error was over when you tried again after a while. This is not serious matter for you to ponder about.

Totally a visual glitch but it would really be that better that they should really be fixing it out so that there would really be having no instances on something like this. Yes, it isnt really that a major
thing but it could really still be giving out that kind of bad impression or disappointment on which that instant big balance will really give out that kind of boost or whether you would be
that confused that you cant bet out due to not enough balance which it do really sucks. If it really just that they are letting this kind of glitch then you could really just
simply do the things been mentioned above. 

Well, I saw Steve noticing the same thing with his balance during the streaming session ..yesterday. Mikey thought it was a massive spike in the token price, but it turned out that there were no sudden spike in the price.  

In any way.... just switch you balance to the tokens and not to the fiat currency value and see if your token are less. It might be a temporary token to Fiat conversion glitch... and it will sort it self.  

Stake's IT team have a lot of work at their hands with all of this complaints and problems, hopefully it can be solved and the people that are having problems get some compensation if they're really affected in some way. Stake has been a household name here so it's surprising that this problem didn't arise when they were still a brand new name, that's just weird to me.
Oh well, it definitely is OP's fault if it has to do with the Internet connection, the reason that OP probably didn't consider that he's balance is glitching is because OP thinks that he found a loophole although he's not getting anything out of it because it's not moving in a positive or negative way.

It is kind of a glitch, but has something to do with your internet connection.
For example, you have the site open, lose connection, then it reconnects and you place a casino bet. Let's say you have 100$ and bet 10, it deducts the 10 so it shows 90 but after 2 seconds it jumps back to 100. Even if you win your bet it will show 100, and if you lose it also does.
Only after reloading the page you will see the real time balance of 90 or 110.

Of course it's shitty this happened but it's also your fault. After losing many balls you should know that your balance could never be 1389$ .

Always be focussed when you place bets online or things like this might happen.

Use talkimg.com to upload picture then post the bbcode of the image here in forum. It’s either you will purchase copper membership or rank up to make your image post visible. For the meantime sharing the link of the image is the best thing you can do yo post image here for proof.

I didn’t follow completely your issue but do you already check your betting history because you might accidentally multiply bets when the system is on glotch to easily spot the questionable bet.

http://I can't post a picture here idk what to do says 'does not support picture here'

It will become a glitch if you don't play a large amount every time and notice that you cannot wage anymore, ideal if you check your bet history because there a running balance right there with your total balance and if you think there's something wrong ideal to contact their support immediately to take an action. Ideal OP if you provide the screenshot if your transaction like deposit and withdrawal the same as the game history so we can have an idea with this issue.

I got better things to do with my fuckin time than to try to singlehandedly ruin the reputation of the largest online casino? are you some sort of dumbass? I came and made this post here because a friend recommended this place to me and said that what occured should be made known to others.
so that's what I did.
I made it known.

honestly I wasn't even expecting a reply and just got around to checking this website out a little more and saw the replies to my post.

this sort of thing isn't something I'm familiar with.

so, dude that said I was just trying to ruin the reputation of a business? go eat a dirty donkey dick u fucked. ur mom is waiting upstairs, she just sauteed it for you. just the way u like it. withdraw toast with the crust cut off.

if I wanted to ruin their reputation, I would of started from one of my gambling groups on telegram with 80 to 150 members or so each, all who know plenty of others and are part of plenty other gambling groups to get the word out.

so, no, my fuckin intention was just to give caution to people to keep an eye on their balance and to make sure they keep up  with it to see if it changes or not while making bets

what a fuckhead. that's obviously not true. i can show you the entire conversation I had with stake support, as well as the screenshots of the incident while screensharing with you on telegram. @BCJehovah if you want to see.

so, my balance was $1389. I do not play on auto. I play only 1 to 3 Plinko balls at a time.
I was at $1389.
well, someone came over and I was talking with them and put the phone down, but was occasionally hitting the bet button and was just glancing at my phone to make sure I was still over 4 digits for my balance (kinda bad eyesight)

and I WAS still over 4 digits as what it showed.

but it said I didn't have enough funds after a little bit. but it still showed $1389 balance.

yes, I contacted support and THEY CONFIRMED it was an ERROR ON THEIR SIDE.
yet, I NEVER GOT REIMBURSED. 🤦

idk how to post pictures here but I have multiple screenshots of the incident and the chat with support.

We know that some players or users that made out a post on this forum do only make a single post then totally not coming back after they had made out such thread and this is why they wont really be coming back
specially if the issue had been resolved already which it do really make out that kind of impression that this is really just a typical scenario on which it could really happen anytime. So dont expect that people or users would really be making those responses and then afterwards they would be locking up their thread whic not all does have that kind of concern in online world.

Going back into the issue then its a visual glitch indeed and this isnt only limited on Stake but also in platforms as well on which visual glitches could happen.
As long it doesnt really affect out your balance which it didnt really that getting decreased or gets lessen then i dont really see any serious issues. I do agree with those earlier
replies that refreshing the browser page would really be a great help. If it does persist then they do have that common online support which i do know that
Stake is really that active or attentive support heads.

You should definitely contact their customer support service and open a ticket for this. I have heard that lately, Stake has been experiencing glitches which may have affected your total balance in the process. For a quick resolve, provide screenshots for the foregoing in order to substantiate everything with proof.

The thing is, Stake is a reputable and well-established online gambling platform. Any conflict arising from glitches or problems will be dealt successfully and quickly in order to maintain their reputation across the internet.

OP, as a recommendation, kindly provide screenshots so that customer service here in this forum and other forum members can help you with your situation. Good luck, OP.

I am quite sure this visual glitch is a well known issue, I believe that most Stake active players experienced the same thing including myself and I also believe that Stake know about it already since long time ago because it is not a new case.


It has nothing to do with reputation, it is normal to see complaints from players, no casinos can avoid complaints from their own customers.
This complaint is valid, as I said above that it is a well known issue and if you ask this to stake players, I believe they experienced the same thing as OP.
 

If you are so sure that it was your balance then, the display isn't a glitch. But if you're aware that you had never that amount then you're aware that it is most likely a glitch and so you posted it here.

And for that reason why you posted here is because you're not able to bet anymore and you ran out of funds. Since you've said that you're busy and doing some other things, you haven't monitored it and the best thing to do is to check out the history of your bets.

Because if you legitimately played plinko and you just lost all of it then that's a case close that you can't bet anymore and that's just a display but in actual, you have no more funds left. Refreshing the browser as suggested could load the actual balance before contacting the support.

So what do you want us to do, keep guessing?

You presented a problem, you are asked, I think you need to respond because without a response, it's very clear that you are just trying to ruin the reputation of Stake. It seems like I've seen a lot of bad feedback about Stake recently, but most of them do not have evidence to back them.

I don't really think that this issue needs to be addressed by Stake support anymore as based from my understanding on the situation, it looks like a visual glitch and nothing more. This doesn't only happen to Stake games but on multiple platforms as well especially when there's an automatic betting going on and you leave you browser. A simple refreshing the website or verifying last bets will provide proofs.

But yeah, Stake do have a pretty good and responsive support team if you have questions and issues on your account.

Yes it's true as we can see that it may be difficult to get a serious response from Stake representatives in this forum, the only way is to contact their support team so if the problem looks serious it will usually be transferred to the support team who might be able to explain the problem and this case, I think there are errors that perhaps we can't blame for coming from the site or from errors in the browser he's using or something like that.

Maybe by contacting the Stake support team we will be able to resolve problems like this because if this is really a serious case, the support team will definitely improve the site for the better and so far, every time I have any complaints, I have contacted the support team, they are very helpful, I have never even complained. problem to this forum.

I think op already understood it was a glitch which is why he titled the subject of this thread "Stake balance glitch".
So I don't see any need for him to share screenshot here for us to try to find out what the problem is or was for him, he himself already knew what the problem was.

If he contact any of Stake's representative here on this forum, no one will respond to him because this is not an issue that require their attention, and not even a serious one at that, if he feels or felt so concerned about the issue, best is to contact Stake's customer care through their website.

Totally just a glitch and some users in the past did experience on the same situation.
https://stakecommunity.com/topic/30457-glitch-in-balance/

Seems odd that they havent really been able to make out those fixes, but well there's no such thing about
perfect casino but good thing that you could really chat or email their support in regarding the problem if it wasnt solve out.

Usually these glitches would really be just that be resolved on simply refreshing your browser or trying out to check your internet connection
because there are instances on which this is something that causes this kind of problem. If it does still persist then contacting them
would be your best shot. Stake is reputable and known and for sure they would be able to help right away.

It looks like a glitch mate. From your explanations, one could easily tell that it was a glitch possibly from a network or server because theal amount you have can be able to go in for a roll or more. I think it just might be a glitch to check into. If you had screenshot the error message here for us to see, then it would have been better and clearly understood.

You should contact their representative here. I believe your complaint would be looked into. It is good you noticed it and raised a complaint immediately because I other members begin to experience such then stake would have to explain themselves better

In fact, the OP can directly report the problem to the Stake support service and he will also be able to get answers or information about what he is experiencing because so far customer support at Stake has always responded to all complaints within 1 x 24 hours so there is no reason not to immediately get solution.
Several times I asked questions that made me quite confused and the customer support on the Stake gambling site always responded quickly so that everything could be resolved without any delays or waiting periods I sure OP would be able to resolve everything if he really wanted to submit complaint to customers support.

I been playing Stake for while and until now I never experienced any problems with my balance or transactions there, it possible that this problem occurred because there was problem with the signal network so there was slight balance error when betting and when the network was normal and then refreshed then everything will return to normal.

I had the same several times.
It happens when the connection times out.
You can see the live statistics also not updating when this happens.

It always takes you bet off the balance and 1-2 seconds the balance jumps back to the original. This can be very misleading but can only actually hurt you if you are like "in the zone".
Everybody in their right mind would see that when you are losing a lot and your balance stays the same something ain't right.

After reloading the page you can the the right balance and also statistics will work again.

Still not respond yet about his fund glitch in Stake gambling platform actually he doesn't show us picture proof about his reduce balance, usually have an error or OP still active betting slip history. We can continues about one side complaint about his balance reduce but need responds from OP about his complaint with Stake Costumer Service teams.
Current with many gambling account problem get freeze or suddenly fund reduce have been many complaint with several gambling user right now, for securing gambling fund assets better withdrawing all and deposit later if want to play, don't hold fund in gambling account if won't the same cases happened such as OP problem with his reduce fund in Stake gambling account platform.

No argument bud, each ones experience with different platforms differs and that's a fact, and I remember saying that me sharing my experience is not  me ruling out the possiblity of such errors or glitches.

And maybe like you've said, or talked about outdated browser app, my experience might probably be as a result of the fact that my browser is always up to date at all times, I actually set my browser to auto update itself when ever there is an update, so maybe keeping the Browser app up to date could help reduce the occurrence of such glitches.

This is actually not a new occurrence to me although not with stake but this type of glitches have occurred to me many on my gambling with other different casino , and there was this time when my actually balance was actually showing the wrong figure that got me all in hype and anxious and the number was over than a thousand bucks instead of a hundred but unknowing to me that it was just a system glitch.

I have experience series of glitch before on stake and most time is at that point of staking bet that the glitch happens I get the notification that I have low balance but then my bet is already staked,  so what k do normally is to manually check the bet history to see if my bet was placed previously and how it appears.

I may have fo agree with the point of others that maybe my browser is out of date or another sort of challenge that could have resulted in getting such glitches.

People are starting to catch on it seems. It has been a growing problem for months. There are easily over 20 highly suspect phishing scenarios and impossible KYC threads out there. Support are rarely useful for the player.

I do wonder of this situation is one that is an easy fix like others are saying (display issue where cache/hard refresh needed) or if there a valid complaint here.

Waiting for OP to report back.

I agree with you that this is really just a display problem, seeing from your experience story it seems that almost all gamblers experience the same thing and so do I. If we leave the website display for a long time it is true that on average it happens like an error on the display that we are open and especially the balance in my account.

It is possible that some of us could be surprised when we start to see this kind of incident for the first time, but this really doesn't matter guys, you just need to refresh your browser as you said, and with that all the features and display of the balance in your account will be restored as it should be, if for myself honestly I often experience things like this when playing slot machines.

OP, as suggested by other members in your thread, check anything that could be hindering your betting when placing a bet, for example the internet or updating your device.

This amount of funds is $1389, it is impossible and impossible, if you get a notification 'not enough funds, that's strange, it has never happened, that's a large fund more than enough for you to bet in the plinko game.

Never mind that big a balance, with a balance of $10 you can still bet, the plinko game has a bet as low as $0.30 for one throw of the plinko ball or contact the gambling site's support, what is causing you problems, Do they update the Plinko game within the specified time period?

I am not sure about your "balance glitch", but I saw how this guy is playing & rocking Plinko:

https://twitter.com/Stake/status/1708353044721872968

$3k bets and one ball landed on x1000... 3 million dollars just like that! He told us!

Maybe this is a bit "off-topic", but if this guy is winning millions on Plinko, I doubt you can have problems with $1k.

If you are using a VPN, then sometimes the internet connection isn’t the greatest and sometimes the balance doesn’t get as updated as frequently as it should. If you’re playing a game like plinko where the balance can change quite a bit very quickly then you have to sometimes pause and let things catch up. I assume that’s what happened here.

I have not hear such before, you were having such big amount of money in your gambling balance and and when you return to place a bet the money was not found again. That is misery disappearance. I just guess, but you can still ask support team to know what really happened to the funds that was inside the account. Such amount can not just disappeared from the account. But as others have said, you would provide some evidences to show that something happened to your account and it was compromised.

The moment i read the Subject of this thread "Stake Balance Glitch" , I rushed to open my stake account and found there is nothing wrong with my balance and it is only OP who is facing this issue.


Yes, the OP should come up with all the proofs including screenshot of the deposits and withdrawals. He can give us the screenshots for the withdrawals (https://stake.com/transactions/withdrawals) and bets (https://stake.com/transactions/bets) and all others that he thinks will prove him right.

Since he is not replying anymore, i guess he lost his balance in gambling and now wants to get it back somehow.

When I read what Op wrote, I thought: I'll wait a few hours to see if he's going to put proof of the things he's saying and then I can make my post in this thread, but it's been many hours since Op made this thread and he just made 1 post and without any proof, there isn't at least a photo of his account so we can see the empty balance and the betting history so we can at least see if it was a casino bug or if someone else used the op's account to keep betting and because of that the balance disappeared or maybe someone accessed the OP's account and because of that this person withdrew all the money, while the OP doesn't post photos of his account it's very difficult to believe everything he's saying

And it's also difficult to get a sense of what's really going on, but at least it doesn't say whether they contacted support and how long it took for support to respond to you and what support told you. It is very important that people know that when they post a complaint, they always make an effort to post some photos that have more details about the subject they are exposing, no one will be able to give good advice if they haven't seen the evidence and have a concrete understanding of what is really happening. , and another thing is that when a person is in need of help and exposes their problem here, that person must find time to answer the questions we all ask them

op creates this thread and then disappears, how does he expect that the questions asked in this thread by people will be answered if he who has the answers just made a post and then disappears? I can't understand the behavior of some people, I hope that at least if he manages to solve his problem, that he at least comes to this thread and tells us that his problem has already been solved and doesn't leave the thread like this without any updates and disappears. In recent times I've seen this happen quite often, I hope this case is different

I am a constant player on stake, and the only time I do experience such as the op is when playing a slot or casino game, or even betting, and then I set a currency I have zero balance on, as my main currency.

Aside the above, there have never been a time I had or have a balance and was told I don't have enough balance while placing a bet.

But then again, this is not to completely rule out the possiblity of a glitch which could result to such an error.

It is true that it is just a display glitch. I experienced this many times and refreshing the page is the way to fix it. In my cases, it usually happened when I open Stake and I do not start betting and keep the browser open for several minutes. After that I started to play and the amount in my balance seems to be not moving as what it should be, some time balance looks like stuck but after refreshing the page, the amount is changed (can be bigger or lower) depending on the result of my bets. Other display glitch is that sometime my balance is increased earlier because of a winning bet while the bet/game is not yet finished (mostly in slot, plinko and keno).

Do you mean that your $1389 is now out of your balance on the casino platform? because you said you couldn't bet, right? Do you have a screenshot that proves before you knew that there was a problem with your balance?

I hope you can show some evidence that what you are saying is credible somehow, and have you contacted their support about this problem you are facing with their casino gambling platform? if you have replied? What did they tell you about the problems you told them anyway?

Maybe you need to update your browser and so far there have never been any problems like that found in this forum, but I respect your complaint and anyone has the right to complain about anything that makes you feel uncomfortable so you should first check your betting history then refresh your browser page see what happens if there is no problem, try updating your browser before playing, it could be that the browser is too slow, or it could be that your internet is slow.

But if indeed your money disappears for no reason or even in your betting history there are no bets that you don't recognize, you need to contact the Stake support team to find out what happened to your case, I can only suggest doing what I mentioned above. 

Once the casino becomes more popular, more haters come against the casinos. I am not saying that all the allegations against Stake are fake, but majority are for sure. Stake has been operating since many years, and almost all the members of the forum have atleast played there, so now suspecting about their transparency is not good according to me. Now regarding OP’s case, it may be a visual bug which wasn’t refreshed? Contacting the support will surely help you mate.

It was also happening to me before. I have been playing plinko and i got the same glitch as you said and you shall not feel worry as your balance was safe and what you need to do is refreshing your browser and your balance will be back to the normal again.
Your stake balance is actually safe and your money is not gone. Just refresh it and you can play it again without any problems. The plinko sometimes was glitching.

This is the only thing that I can think of, that happened to OP. Looks like he's on automatic betting while doing something and didn't realize that he lose some bets but since he is on another tab or other application on his desktop or phone, the screen froze while the bets are still on-going. The same thing happened to me on multiple platforms when automatic betting.

If I'm correct, OP can just verify the bets made and he'll realize why it says insufficient balance or funds and a simple refresh can fix the balance shown. If not, OP should definitely contact support asap to fix the issue.

I think that isn't he vest possible thing to be responsible for this,  I have experienced some browser malfunctioning on stake a couple of time but I have not experienced such as ops reported,  although in similar manner.

So if the situation persists after refreshing the browser then ops could check his bets history and if he found any possible glitches he can then proceed to reach out to support to report the situation.

You have tried to make a deposit recently by chance? Because usually it happens when you send cryptos to the deposit address of your account but your transaction doesn't confirm immediately and stay stuck for a while. It can also happen if you are using a VPN but usually it comes back normal by just refreshing the page. The last possible reason could be a lock of your funds by the casino. AFAIK they don't notify users neither warn them before doing it, when this casino lock people funds. It usually happens if you have a positive PnL for a while.

This happens to me multiple times, I just need to refresh my browser in order for me to continue playing.  So I guess this is also one of those rare occasions that Stake system announces the not enough balance to bet glitches. 

I wonder where is @OP, after stating some issue he just left the thread not telling what happens next or does the problem of not having a balance to bet still exist.

Did you check with your betting history? I don't think automatically your fund reduce in stake from $1389 to $1000 and maybe you have used automatically game play in your last betting game play. Its huge amount when automatically you loss more than $389 and seems not easily how that amount loss immediately.
Contact support and ask about your amount reduce, seems there will explain if any mistake you make why have your fund loss and they will give your betting history, maybe you forget which kinds of game you playing as automatically or manual betting because Stake have good reputation and most experienced as betting platform.

We need more information, maybe you had the option to increase the bet after a loss.. and for how long you were away from the site? If you were rolling $1 bets and the bet rate was 3 bets per second that means you can bet those 1000 in less than 2 minutes. So, please give us more information to have an idea about what the hell happened there.

We know plinko can be a balance sucker, maybe you get a long run in that x0.2.

Have you tried refreshing your browser, clearing your cache, and logging out and logging back in again? Or have you left your game at automatic betting and somehow the balance was not displaying correctly, and you are losing all this time? Your description of what happened is just too incomplete to draw conclusions at. This is best directed to Stake's ANN thread to get it sorted. They take notice of these issues in a swift manner so you can try your luck there.

First of all, post about this issue in their ANN thread : Stake.com - The Leading Crypto Casino - Drake, UFC, Everton, Alfa Romeo F1 Team

Obviously, there is some kind of glitch that is the reason why you try to make a bet it says you don't have enough funds the wallet says over $1K and if I am not wrong they also have life support, try contacting them too and they may guide you in the right path.

Meanwhile, you can also check your bet history and look for if there is any bet that you made not reflected in your account or something.

There is a possibility on this as suggested. So you have to first check on your history to see if it was recorded and if you see it there as recorded while you didn't trigger it by yourself then it might be you need to let CS know about it, it could be the automatic betting so either you deactivate it or they help you with resolving it. Well if you don't understand what is happening you can still get to support. Hope you get it resolved before playing again.

That's what I thought. I used to have that problems with price tickers on some sites where they would not refresh until I reloaded the whole page.
Sometimes they'd keep refreshing for a while and then get stuck up until I've refreshed.

Try to compare your betting history with your account balance and you'll see if you actually had money on your account at the time it said "not enough funds."
I suspect the counter got stuck somehow, but the bet history continued to go live.

Several times I have experienced the same thing when I played their original game, at that time I played on Slide and made a bet, at the beginning my balance was deducted, but then it returned to normal (back to my initial bankroll), I was confused as to why it was like that until finally I refreshed my tab and as a result I see my actual balance .

The first thing you have to do now is look at your betting history on the Plinko game and if there's nothing strange, try contacting their support to get an immediate solution.

Ok good you already stated that it a balance glitch so for that to be resolved you may have to contact support to get you a clear statement and standing on your balance,  because from your explanation if you hard being playing for a while and your balance still maintained the $1389 you started,  and couldn't make a new bet that shows that something is really wrong and the only way to resolve that is through stake support.

Please clarify what’s your current balance display now? Do you ask the support about it because contacting will make this issue solve quickly since they can double check your total bet and compute your PnL to determine your updated balance.

If ever, Are you using Martingale strategy because there’s a chance that you consecutive losses while your next bet is already not sufficient for your balance to cover.

So you are on automatic betting with Plinko? Usually, it's just a display glitch, or maybe your browser just needs refreshing or something. I hope you were able to catch that on camera or screenshot it so that they would be able to check and it wouldn't repeat to other members.

You said you have $1389 as an available balance which you have been trying so hard to maintain an amount not to go below that, but you have been playing and you still enough balance to suit in your next rolling, but when you click on play they said not enough balance, if I get you correctly that’s what you mean.

Have you tried refreshing your balance page to see if the balance is still unchanged or if it has been reduced more than the amount you try to wager. Try to refresh it and see if your balance is still their then you will know that you will have to contact the support as it could be a technical error, if the balance have reduce then you will no that the issue is from your end trying to use an invalid balance.

Did you contact stake support? Lately, I have been watching a lot of complains against stake, don't know wtf they are doing. It has been my favorite casino for the last few years.

I had $1389. was playing plinko...
I was busy doing something so I was just looking at my balance occasionally to make sure i was still over $1,000...

well, it said I was at $1389
but it then said I didn't have enough funds to make my bet.