Topic: Stake frozen my account $181k from sports betting (only Euros/Wimbledon) (Read 1176 times)

I remember in the past there was a scam accusation where the gambling site(forgot the name of the gambling site or the name of the thread) wouldn't want to publicly disclose how they found out how multiple accounts are linked to the accuser because like you said it might make it easier for the accuser to abuse it in the future. I remember the people in the thread including the accuser agreed to pick a number of reputable members picked by the accuser to review the evidence gathered by the gambling site and decide whether the evidence presented by the gambling site is valid or not.

Now if the issue continues and the OP decided to deny your claim, the same thing as in the past could be done to this issue. the problem with what I suggested is that will people believe/be satisfied with what the reputable members decided or if reputable members will be willing to participate in it. although, I remember reading in that thread that the way the issue was handled where members were included to review the evidence given by the gambling site should rarely be done and is not recommended.

what do you mean it is not his fault(I am not saying he actually did it)? but I am pretty sure(I am assuming) there is a part of their TOS that states if a gambler playing on their platform exploited one of their games a punishment will be given to the abuser.

if you look closely, the first part of all the emails is blurred.

Honestly, who cares if he took advantage of an exploit. Thats not his fault.
Day in and day out people lose money because of this.

Slots abuse, hahaha, what a joke.

Still you took his money when he deposited, cant say anything against that.

And thanks for first uploading an unedited picture showing all the email addresses, very professional. Hope someone saved this.

On trustpilot you claim blocked accounts get in "withdrawal only mode". So whats up with that?
Why was he still able to place bets, why did you take his deposits in the first place?

Bitcointalk is an awesome forum in terms of users being able to get their story heard and get public opinions and a response from brands here. Over the years we've had to deal with a number of unsavory individuals that make newbie accounts to get their stories out and take advantage of the trust of the community. Normally we do not like to give these guys the credit of a response but given the attention this thread has generated we feel like we must.

Alzheimersline was frozen because this user is heavily linked to the theft of large amounts of money from slots abuse. rn7TFkRz9PZ2Cn9xwHh71TzkKPUrBhBdyc:0 is the ripple address that Alzheimersline consistently withdrew large amounts of ripple to. This is the same address that a number of accounts responsible for abusing Playson games for $100k+ were utilizing as well. We were able to link these accounts by other means as well but do not want to disclose everything here right now as to not make it easier for him to abuse in the future.


These are some of the accounts linked to the $100k+ Playson games exploit confirmed by their company:
Playson:
These accounts were once again then linked to further theft on GameArt by the account dchil0007
GameArt:
To take this even further, we asked AlzheimersLine to have a video call with us and surprisingly he agreed. On this video call, the person talking to us did not know what bitcointalk was, and supplied a bunch of inaccurate information. It was very obvious that this person was not AlzheimersLine but someone offered a cut by the abuser to try and pass our compliance and gain our confidence. The individual posting here is not the same person.

Really not an unusual situation for us, abusers in the past have always used bitcointalk and accomplices to try and deceive. We've been doing crypto gambling for over 8 years, and I like to think that we have learned a few things since hufflepuff. In this case, this user and their accounts were frozen due to their sloppiness on multiple fronts which linked them to major thefts from Stake and these same exploits were used to exploit other websites in this community.

yes and it seems theyre changing the rules as they go,
they asked kyc. i provided it immediately
they asked skype call. I did that.
Then they say resolve within "latest" next day.

3-4 days later they just are hoping now I give up and be quiet? This issue will not go away, and will continue to erode your reputation until you sort this out

It's sad how most crypto books are a law unto themselves. They never mention kyc when you’re losing regardless of the amount. Scenarios like this occur only when you win significant amounts and try to withdraw.

i would take this to the court if they wont pay up and unfreeze ur account. 200k is such a big amount its not worth giving up on it.

But


It's not "only 5 days".
They asked him to respond within 24h - they however don't respond back so fast.

That's a crooked behavior.

It's extremely pathetic to get experience, I can feel it. This is not a new case, we have been listening bunches of such occurrences. Every single time regulations, terms and condition impose you after a smart winning. After winning user made withdrawal request, then ask users for KYC that's ridiuculous. Clients want to relief this conduct from gambling site.

So 48h ago the guy was supposed to have a reply/solution and yet...... nothing.

What a joke this these stake representatives are!

200k is a big amount, they just want him to lose it.

Smart move. Usually people get impatient and gamble until they lose all. I hope you still didn't gamble any of your funds.

Any updates from Stake? I find it interesting to follow this, as they always used to solve issues quickly. Such a huge delay isn't like Stake at all, but then again, we don't know any details about what really is going on behind the scenes.

Well, it has only been 5 days already but I think that given how big the amount is being frozen, they might be trying to make sure that everything is right first so there's no other hassle when they finally unfreeze your account, I mean I would be suspicious of this amount too. I don't think Stake will risk their reputation just for this amount, they have big sponsorship already, and this won't be their downfall hopefully, be patient and don't be quick to judge and try to contact them again if possible but not in an annoying way.

Try to be patient mate, and do not place any bets untill everything is solved. If you place bets, at some point you will lose and get on TILT and might lose all your stake.
You can show your seriousness and strength about the situation by NOT placing bets. Obviously Stake.com wants you to lose all your money, so dont do that.

it has become very strange, i can still login, place bets, but now after they said 2 days ago that it would be sorted by yesterday at latest, i have received no responses to any contacts

at first i did not want to make this thread (i had help from a friend who said best to put this issue in public) because I could not believe stake would ever be considered a scam, but now im sure so ? they are acting so very strange.

im pretty fking dissapointed of how they act and just keeps u waiting for a response.

Very happy to hear it.

if they are not letting u withdraw, make sure u get good enough proof and a reason from them. By the way enable private messages so people can PM u.

Well it is about the end of the working day, here, and they have not yet fulfilled the promise they made yesterday
"Thank you for being on the call. You will receive an official reply tomorrow at the latest.
"

Causing me great problems, as having to take money from bank account to buy crypto, to be able to place bets on tonight's Spain v Italy game, on a different site, when I had planned to place them at stake with my balance there. (Of course, I have taken the advice of members and not betting with my balance on stake anymore until this is resolved)

Sorry to hear your inconvenience experience in Stake especially it is related to big amount of money. You have done well so far by providing everything they asked for.

Hope you'll get your money asap, I do not think Stake will ruin their reputation for $181k because it should not be a big amount for them to release if there is nothing wrong with your account.

i know it's curacao but whether they have a license from them or are unlicensed is the same.Curacao are crooks who only collect the money from the license. And they don't do anything else. There are hundreds of scam sites that only accept deposits but they understand Curacao, they don't care about anything

This only applies in Great Britain. Stake is licensed in Curacao so there is no KYC necessary to play or for withdrawing small amounts.

https://twitter.com/BettingScams/status/1178684755463811073
verification is made before deposit and not before withdrawal.

lets hope so

not yet, but i was told "tomorrow at latest", so i will update tomorrow, hoping this can be moved under the carpets and forgotten and i can get my money tomorrow

any updates?

YOU must remain neutral because YOU are promoting them, I don't owe you anything bro so you have not to talk to me like that. It's unacceptable to steal funds of a customer during one week like that for just a multi-account suspicion. As Maasdamer said above you can't take any advantage of that with this amount. You are just a bootlicker and a scammer advocate that deserves to be tagged.

The casino didn't say anything but you trust them and freely defame the victim? You are a scammer advocate that deserves to be red tagged by DTs.

Today was did Skype video call. They did call at the time specified that is good, But I must say, he did ask questions so fast and furious, it was strange especially as I am not as my first language English language speaking (writing, reading is easier for me), sometimes I couldnt answer properly his questions and did not even have time to think how to say.

Well, I recieved an email now:

Hello,

Thank you for being on the call. You will receive an official reply tomorrow at the latest.

Regards,
Stake


I very much hope it is sorted before Italy v Spain match so I can bet with confidence there

OP, do yourself a BIG favor and ask them to self-exclude your account for 1 week or 1 month so you won't place another $9k bet like you did on Ukraine ... at the moment you need to protect your assets, protect what you have.

You have the right to self-exclude your account, once excluded you won't be able to bet with your account for the specified time you're requesting.

Do it a week after week if needed - if you're concerned about them wanting you to bet whilst they run the investigation then you're entitled to freeze your account i.e. self exclude it - do it for 1 week and don't place any bets ... once and hopefully they would conclude their investigation and would let you withdraw then you can withdraw and make proper/smart decisions with your money!

Please by all means - stop betting now and self-exclude until this is done.

Regardless of what the issue is, why is this player still able to make bets ? His balance is frozen he cant withdraw or chat but he can bet normally

If thats not stake hoping he loses bets, then why hasnt his betting blocked too ?

I assume your problem has been resolved, right? because if it hadn't been resolved you would be complaining


you need to calm down and avoid talking like you know OP too well, you must remain neutral, there have been cases where people swore they hadn't broken the casinos TOS and at the end of the day they had broken the casinos. all casinos take some time to investigate these types of cases, we need to be patient and calm.

i dont understand why they had to permanently mute you?? this just seems like stake is not going to pay out. do not bet ur balance though, they are waiting for u to lose it.

Care to give a timeframe? 4 days now, to "investigate", even after I provided my KYC immediately.

Yes, he won some money. Thats what he has done wrong. They dont like winners, especially at the sports book.

Why even ask for KYC when this is checked within minutes and not 5 days or more. They are cooking up some accusation. This accusation has nothing to do with kyc, I bet.
There is no reason to use multiple accounts when betting Wimbledon or euro cup, the limits are high enough.

So I dont see any benefit.

For sure stake is a reputed casino and they would not scam for $181K. I am sure upon investigation either the OP will be at the fault or this case will be closed after resolving and releasing the money to the OP. However i still believe that the OP will be at fault. He must have breached any terms of stake.

That's the right thing to do to assure the community that you are looking at it, hopefully, it is something fair for the player and for the community because something like this can happen to any player, I have huge respect for the Stake team and you cannot bring a good company down, cannot be considered this as a scam as it's still under investigation.

While we can't comment publicly with details right now I assure you that our team is looking into this and will remain in touch. 

This is very unlucky case for you, I am sure you were aware of the KYC procedure if you gonna push the gambling limits over $100k. Stunna and other Stake casino representatives will surely answer your questions, they are not going to ruin the Stake reputation unless you actually broke the ToS. Btw, did you try to contact Eddie by email? ([email protected])

Im looking on previous page for seeking out on some response do came from Stake but it seems they are still quite with this issue but to know and looking into their reputation then i dont see that they would be putting

themselves into shame on just not paying some valid wins(if ever this one is really valid).They wont really be risking out the name that they had built out for years for hundreds of dollars and we know on how big this
company is. 24 hours isnt really that much a time frame to get worried though and they might be still making some checks before making any response to clarify and clearing out the situation or
whats totally happening on here.

‘Stunna’ hasn't come to the forum after the creation of this topic. Probably Stake team members are aware about this topic and Stunna will give a reply after doing some research about the issue. BTW, this type of accusation isn't new in this forum. Other reputable casino also had this type of accusation against them and none of those issue got resolved quickly. And I noticed that, it takes longer time while KYC is connected with the issue. Hopefully Stake will resolve this issue soon. OP should practice his patient without making large bet and loss until stake remove those restriction from his account.

This is what I noticed earlier and posted about it in my previous post. This is a huge amount and they still haven't bothered replying here even though 24 hours have passed. Weird stuff in my opinion.

They should provide regular updates regarding the investigation, but I haven't seen a single update yet.

Stake just hopes the player got frustrated and goes on tilt and sometimes it may result in gambling all the money (nothing to lose if I think the funds will be taken anyway).
The way it is now, it looks like stake.com is trying to delay it as long as possible, and hope the player gambles all his funds. I advice you not to play with the funds at all, and withdraw any cent of it.
if you receive the withdrawal, then you can consider make a new deposit again. At this stage, you should not trust stake.com
i know a player which funds has been taken which was over 1,5 milion dolar, where they also claim it was a double account.

$118k is huge money but stake has a huge reputation here. As I see they didn't reply to you in this thread yet (I checked the posts but didn't see)

...which means they are still investigating your account.

I am pretty sure they will make it right with you. They are pretty picky about their reputation.

Cause that's what these kind of casinos do, if you haven't already seen in the accusations section about it happening before.
They won't contact you until they notice it being a problem on their end. It gets lost in the crowd so to put it until their system flags it and then resulting into an action on your account.
It is quite common but stake was allowing their customers to have two accounts before but abruptly and suddenly disallowed a user to have two.
This case they are probably referring to them attempting to take advantage of one of the promotions of theirs.
Who knows until the player says more or if they come out and say anything in this accusation thread.

Banning you from the chat isn't ok, but if you wrote there too much stuff complaining about your situation it could've been considered as spamming. But that's not the worst thing here, why the hell aren't they returning your emails and aren't resolving this?

I have a question to ask, though. In the letter Stake.com accused you of having multiple accounts, did they have any grounds to assume so?

Because you may be a great customer, placed huge bets, but that doesn't dispense you from obliging to such basic rules. Maybe a while ago you created an account, but then forgot and created a new one? Casinos check this kind of stuff whenever there are big wins, you must understand that...

BTW, maybe try writing a review and describe your situation here: https://www.trustpilot.com/review/stake.com (if you haven't already done so)

I see there are other complaints on this website here, as well, and Stake.com seems to be replying because they care about their reputation. Not sure if this would 100% help, because the replies they give are pretty general, maybe they'll do something then, at least try, it's a way to drive some attention to this mess.

Behind the link I provided they replied to one complained with the following:



According to that they should allow you to withdraw, so refer to that answer of their own.

Then why did they freeze his account if they are unable to quickly check it moron? Why did they request him to submit all his documents under 24 hours if they can't do anything on their part during 5 days ? What will do AlzheimersSports if he urgently needs his $200 000 tomorrow? You seem to be another bootlicker scammer advocate that deserves to be tagged...

Anyone saying 'nothing to worry about , stake is reputed' is very delusional

1) A reputed book would not block someone from withdraw BUT still lets them make thousands dollar bets. This is a tactic done by scummy books when they dont want to payout and wait until user loses. I guarantee if OP loses all his balance today , tomorrow they will magically unblock him

2) if ANY of us had 180k++ stuck in ANY book we would freak tf out. OP has a very legit case here and will do until proven otherwise by stake reps. Stake claims to be user friendly but this is how they treat people who bet big and win

Hope you get your money and get out of stake OP, goodluck

Something is fishy here.... You said in your first post that they have frozen your account and now you still have access to the account to place bets? Do you actually mean that they have blocked the withdrawal option to your account? (They will block the withdrawal, if there are fishy things being done with that account or accounts linked to that account)

In any way, I think this is just a case where the verification team is a bit too busy lately, because they might be swamped with loads of people verifying their accounts lately to qualify for the extra 10% for the Weekly. (You get 10% extra, if your account is verified)  

This is really a big amount there. With such an amount, I don't think anyone will do something stupid to mess it of course OP will comply with all that is needed. And Stake as a trusted platform, won't also do something that will ruin their reputation because they know they can get more than that amount in the end. 

But it's still stirred up as to why they see your account guilty of breaching their terms. If OP did something wrong in the past or maybe he has an account before, will the funds still be released, or will it be kept at stake?

OP, I advice you to not place any bets in the stake until everything gets resolved because they said you violated their terms and keep betting will be considered as a continuous violation which may backfire you are the end.

And also you didn't post about this in their ANN thread, better move this thread to the scam accusation section and notify them about this thread in their ANN may get some response from the stake team.

FREE ALZ! Stake give my guy the money u own him

Am surprised to see no one from the Stake team responding to this thread to hear their side of the story even though several hours have passed since this thread was posted in the gambling section.

As long as you didn't do anything illegal, I wouldn't worry too much op. I don't they would risk losing their reputation for this amount. However, they shouldn't have muted you and blocked other means of communication. That is unprofessional behaviour.

Asking for KYC is ok, but they claim he violated some term.

That is a common excuse to get people to do kyc. They can say and ask for whatever they want, thats the worst part.

They always protect themselfes with some shady t&c.

Maybe you made a few mistakes that caused your special chat to be deleted,
so it's a good idea to check repeatedly before another surprise happens next time.

Such action has been familiar with most gambling sites when you win a sizeable amount they will put your account under security surveillance or possibly prompt KYC verification which is not in their term of service hoping you will not get your fund out of the site.

I will advise you to post this in the main thread to create more awareness and possible redress.

This is totally dissapointing maybe you should post in their own thread to see what is there response about your case since muting you without any valid reason is not really professional act by them.

But I don't know the real story maybe the only thing we can do is to read and see how your case will be solved by them.

Real shame.
I had the same when they froze my account, cant withdraw, cant tip but they let you bet hoping you will lose.

Cause if you are winning they dont care as you cant withdraw anyway.

Did you send any high tips to other players? Maybe they try to connect you to them claiming its your multi.

As a customer I get the frustration and it seems unprofessional not telling you why they need to mute you. I assume they may get tons of email, tickets or urgent messages via live chat but I guess there's should be some sort of priority and not and they should have a team dedicated to this kind of issues, of course 24/7.

Feels like you really need to wait now from their email and just a guess it would take days again, I even see some issues that takes months over a multi accounting matter.

Just came off live chat to enquire on what is happening, also to ask what reason my chat privileges were removed.
It is shocking response, "your account will remain permanently muted" and then dodged my question as to why

Note my balance is now slightly less, as I placed a bet on Ukraine to win today but still 178k as TRX value is up (yes, can still bet plenty)

https://ibb.co/cb6zckz

Mate for a High roller player that is just a small amount to keep hold in their gambling site accounts , there are even high roller that bets 20k per bet that surely holds more than 7 digits in their respective account so i think there is no need to blame OP here , and besides he had clearly mentioned that he comes lucky to win big in his previous games that's why he earned this amount and suddenly being questioned and this is mostly the BS in other gambling sites that they will just allow you to deposit and Lose but when you starts winning then the question will arise and sometimes ends up you being flagged .

You should open a self-moderated thread because there are too much third world spammers on your thread. They just post for their bounties but they don't give a shit to your case.

How much do you want to earn with a $1000 bankroll? Do you even understand what you are talking about spammer?

https://bitcointalk.org/index.php?action=trust;u=837148

Is that money in your balance is from your winning? Or you just save it in your account and wait until the money becomes bigger and you want to withdraw at once? Because if I were you, if my balance reaches less than $1000, I will withdraw it but I will do that 3 times or more. I do not want to wait until I can collect huge money in my balance because something bad can happen at any time.

Besides that, that is a lot of money and maybe you can give them time to check everything. Never keep a big balance in your gambling account because you never know what will happen later.

hope not the thread begins arguments, but of course yes any update I will post here.
Meanwhile, my thoughts about the situation get worse as the communication from stake has become zero. Since blocking my access to chat, they have not replied to my most recent email and now I am sitting thinking, wow to myself, I trusted this company, which has no phone number or physical office, with so much of my money - I am blaming myself for being stupid right now.

Given the lack of communication and treatment of (actually I was and am a great customer, depositing and wagering large amounts) myself, is a huge surprise, and i'm almost surprised that I can actually still login and place bets given they don't allow me to withdraw or communicate with me. It really feels like they just want me to get mad and lose all my funds betting so they have a free pass.

No need to worry? Stake is a reputable casino? You hope to "hear the OP in the next coming days about the update of the situation" ?
Is it a joke or you are a scammer advocate???  
AlzheimersSports has been banned from their chat with no explanation, he's waiting since 4 days while having $200 000 stolen by them, the only reply they gave him is we are "not working 24/7" and you're requesting updates from the OP?
You think there are not enough scams in the crypto gambling industry?
Scammer advocates and bootlickers like you should be banned from BTCT, they are noxious, I'm going to tag you.

If he feels he didn't violate any of their terms and conditions and complied immediately what was asked, then, I guess, no need to worry. Stake is a reputable casino here and they won't ruin their reputation by this situation The amount is a considerable one, maybe the reason why it was flagged down. Hope to hear the OP in the next coming days about the update of the situation.

Also, in case, this should be under the Scam Accusations board not on this board.

think maybe stunna should step back in and run stake like he did with PD

It's stated above that he does multi accounting which OP denies and this kind of process takes time. It's just a good thing he complied immediately, it's still a uncertain but I hope the best for OP since 180k bucks isn't just a minor amount.

Best if he post it on their Ann thread too: https://bitcointalksearch.org/topic/stakecom-the-leading-crypto-casino-drake-ufc-everton-alfa-romeo-f1-team-2072589

That looks weird for me. Why do they still allow you to play even though they already have the assumption that you are breaking their rules. Its so absurd tho. You wont get a trouble with them if you lost your money but otherwise. 

Sorry but do i miss something here? why you are being banned from the Chat ? are you possessively asking ? or have you annoyed the admin thats why they do this action?

because if not then Stake has something to explain here as they are preventing you from asking and so the other players will not find their site questionable.

but lets see after 3 days or 72 hours and bump this accusation and file a formal complaints against them if not giving a update.

Op if you haven’t done anything suspicious or anything that violates Stake’s terms and conditions then you are good to get your money.
Normally with this much big amount almost all the site has security devices which triggers to review manually.
And as we can see the support agent also said that they are not 24/7 active now, so you too please wait for some time.
Stake has been here from very long and has very reputable owners. If you are legit in your work, then definitely you will be paid.
If you want to fasten the process, shoot a DM to Stunna here in the forum ( https://bitcointalksearch.org/user/stunna-81292 ) , she might help you as soon as possible.
And yes keep us updated about the status of your case now.

Never gets old but I guess this may take much time than normal, I believe they are still a trusted and reputed site. If you provided what they asked then I guess they'd comply to respond for it, I know the frustration and it's not a small amount but it seems they need a proactive customer service support and pretty bizarre they are a huge site yet they can't afford a 24/7 service, just an opinion.

Lol there are accusations filed against stake and this is normal in gambling site so don't claim as there are zero complaints.

LAG? lol he was Blocked in Chat you can't call this LAG .. and besides post things that will help the case be solved and don't  bring wrong interpretation as you are wearing "STAKE.COM" signature.

Yes the KYC department of stake is terrible.

I once had the same problem. They didnt reply for at least 5 days. Regular support doesnt give a fuck...

Even after passing ID KYC maybe then they want "proof of funds". I always wonder how to do that.

Good luck getting your money, I hate to read stories like that!

Since you have submitted your KYC, just wait it until 72 hours or 3 days for them to check your KYC. I know you hsve huge balance on there, but as long as you didn't create multiple accounts which they concerned, you should be fine

If everything checks out, he should be allowed to withdraw his money. About your question, casino and bookmakers often performs a check like this when the amount in question is a big amount. I think they do this to ensure that they're paying out money won legitimately. That's why we see stake requesting for KYC and doing extensive checks to ensure that. Once that is done, I expect him to regain access to his account with all access pass to withdraw his money. During Stake's time in the business, they haven't done anything to taint their reputation. I don't see them doing that at this time.

Just give them some more time stake is known for their credibility for almost a year of the platform’s existence now. Since you have provided them with the required documents, just be patient and wait for them to respond with whatever the outcome then you know the next action to take to claim your funds to be realized.

They are a huge gambling platform, and a pretty popular one, too. Since you've made this issue public, they will surely get things done to clear their names off of this and ensure that you will get your winnings without any further issues. The thing I'm not really sure of is why would they suspect you of having multiple accounts only now that you've reached quite a considerable sum as your winnings? Anyway, these issues usually get resolved within a week, so perhaps give them time and ask for updates every 24 hours. $181k is not a joke amount.

Nothing to worry, Stake will surely make a conclusion resolving the issue. What OP facing at the moment truly a big disturbance to the mind, because the fund he has been talking about is quite big and with this much money one can lead his entire life in a third world country. Importantly Stake is one among the trusted platform and hasn't got any accusations against it. There'll be small lag in the chat support and don't worry for it.

Well, there are a few but most commonly it was resolved after a few days.
This is interesting now why there is no explanation they ignored you and clocking on the chat, there is something not good there and I hope their team will resolve the issue as soon as possible. By the way -- have you read the TOS? perhaps, there could be a possibility that you are violating such a rule and they freeze your account. I suggest keeping in touch with them or post on their ANN thread with this issue.

That is serious stuff and so far I didn't notice many people complaining on Stake, and I was using them without problem, but they probably need more time to double check if everything is ok.
Blocking someone from chat is not good, but I would suggest waiting one more day and you can move this topic to Scam Accusations board in this forum.
DT members will give them negative feedback if this is not resolved soon, and we may help speed up things:
https://bitcointalk.org/index.php?board=83.0

These things usually take time. I've seen a lot of complaints/scam accusation like this where the accuser sent their information to the gambling site when it was requested. majority of them took at least a week or more before the gambling site released their fund when their team didn't find anything that violates their TOS. all you can do at the moment is to wait until they have done their investigation and contacted you again. but if you want, you can always bring this up to their license provider.

Hey, over past week or 2 I became quite well known in the sports section, as any regular there can attest: username AlzheimersLine, since i regularly placed big bets and was quite daring over the Euros and Wimbledon. I made some decent profits, and currently have a balance of around $200k.

3 days ago Stake froze my account with the following email :
Hello,

We have frozen your account because we have reason to believe that this account is guilty of breaching our terms of service as stated under item number 5.1. Please see https://stake.com/policies/terms for further reference. Anonymity is important to us, but multi-accounting is something we take very seriously.

Can you complete the KYC process by sending us a picture of your ID and a picture of you holding that ID and a piece of paper with your username and today's date? Please provide those documents within the next 24 hours.

Regards,
Stake


To which I responded 2 hours later with exactly what they asked - and I'm Swedish so no issues there.

After not hearing back for over 12 hours, I asked whats going on and was told :
Apologies for having to wait a bit for a reply but the integrity team is not working 24/7 like our live support.

Thank you for sending the required documents, we will get back to you as soon as the investigation is finished.


It is now 36 hours since this last reply. And now they just removed my ability to even chat. All i can do is login and place bets.
Not only that, but now, since causing a bit of a commotion in chat, mentioning that my account is frozen and obviously people arent happy as its pretty clear i deserve my winnings as theyre big bets at big games, and people arent happy... So now, my chat privileges have been revoked.

Attempts to contact VIP manager steve are stonewalled by a response that he can not help frozen accounts, and Live chat says its not their department and they cant do anything.

I even contacted Eddie by telegram, and noticed he read it and ignored.
Here is screenshot showing my balance and recent deposit history.
https://ibb.co/BwTFWtH
And a small selection of my Bet IDs as proof: sport:12039804  sport:12006422  sport:11985610  sport:11969942